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Business Profile

Online Payments

Deferit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Payments.

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    [Your Answer Here]

     And on two different occasions, I have provided your company the screenshots above that show this payment has not been received by Xfinity.

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    **** ******




     

    Business Response

    Date: 12/09/2024

    Hi ****,

    Thank you for reaching out and for bringing this to our attention; we value the opportunity to sort this out for you to your satisfaction.

    We are pleased to confirm that we have successfully processed the payment of your Xfinity bill, and we have sent you an email with the complete details for your reference.

    Thank you for your patience and understanding. If you have any further questions or concerns, please dont hesitate to reply to our emailwere here to support you every step of the way!

    Business Response

    Date: 12/19/2024

    Hi ****,

    Thank you for bringing this to our attention; we truly appreciate the opportunity to resolve this matter to your satisfaction.

    After a thorough review, we're pleased to confirm the following actions have been successfully completed:

    A refund of $29.98 for the monthly subscription fees for November and December was processed on 12/10/2024.
    Due to a system error, we reprocessed the refund for two installments of $79.99 each, totaling $159.98, on 12/16/2024.

    These refunds should be reflected in your account within 5-10 business days from the date of successful processing due to bank processing times. We sincerely appreciate your utmost patience and understanding throughout this process.

    If you have any questions or need further assistance, please don't hesitate to reply to our emailwe're here to support you every step of the way!

    Customer Answer

    Date: 12/19/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    **** ******



     

  • Initial Complaint

    Date:12/04/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:


    To Whom It May Concern,

    I am writing to follow up regarding my unresolved complaint with Deferit. Despite an email from the company two weeks ago stating that they would escalate the matter, I have yet to receive any resolution. In the meantime, they continue to report negative information on my credit report, despite my numerous attempts to address the issue.

    Deferit has provided me with conflicting information about the account, including initially stating who holds the account and now failing to provide any information at all. Last week, I sent a follow-up email to their Escalations Manager requesting that the matter be resolved before the close of 2024, but I have not received a response.

    If Deferit no longer holds the account, I am formally requesting that this issue be resolved and the negative information removed from my credit report immediately.

    Thank you for your attention to this matter. I look forward to your assistance in resolving this issue.

    Sincerely,

    ***** **************




    Sincerely,



    ***** **************









     
    n holding Deferit accountable for:1.Providing clear documentation and validation of the debt if they still manage it.2.Ensuring the removal of the inaccurate information from my credit report if they no longer manage the account or cannot validate it.I am seeking a fair resolution to this issue, as this account is causing harm to my financial health.Thank you for your attention to this matter. I am hopeful that with your assistance, this issue can be resolved promptly.

    Business Response

    Date: 12/16/2024

    Hi *****,

    Thank you for reaching out and in bringing your concern to our attention. We value the opportunity to get this sorted out for you.

    We want to let you know that we've sent you an email containing the details with regard to your outstanding balance and your respective request in line with your credit.

    If you have any questions or clarifications, please don't hesitate to reply to our emailwe're here to support you every step of the way! Thank you for your patience and understanding.

    Business Response

    Date: 01/07/2025

    Hi *****,

    Thank you for your patience and collaboration; we truly appreciate the opportunity to resolve this matter to your satisfaction.

    We're pleased to let you know that we've replied to your email with details with regard to sorting out your credit report as outlined in our agreement.

    Thank you again for your patience and understanding. If you have any questions or need further assistance, please don’t hesitate to reach out to us via email—we're here to support you every step of the way!

    Customer Answer

    Date: 01/12/2025

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me and the matter has been resolved.



    Sincerely,


    ***** **************



     
     

  • Initial Complaint

    Date:11/25/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deferit has mishandled my account and been unresponsive for over a week. My account is locked, and despite repeated attempts to contact them, they have not resolved the issue or communicated effectively.Deferit is demanding I email a photo of my credit card and a selfie with my drivers license to unlock my account. This request is extremely concerning because email is not secure, and sending sensitive information this way puts me at risk of identity theft or fraud. When I raised my concerns, they claimed my case was escalated, but they stopped responding. Although they claim to reply within 24 hours, it has been days since I heard *********** payment is now overdue because of their delays, and this will likely harm my credit score. Deferits lack of urgency and disregard for their customers concerns is unacceptable.I am asking the BBB for assistance. I want Deferit to unlock my account immediately without requiring me to send sensitive information through insecure email. Their unresponsiveness and poor handling of this situation have caused unnecessary stress and financial risk, and I hope the BBB can hold them accountable.

    Business Response

    Date: 11/26/2024

    Hi ********,

    We're sorry about the difficulties you have encountered with your account. Thank you for bringing this matter to our attention and for the opportunity to sort this matter out.

    We are pleased to inform you that your account has been successfully unlocked, and we've sent you an email containing the complete details.

    If you have any questions or need further assistance, please don't hesitate to reply to our emailwe're here to help! Thanks again for your patience and understanding throughout the process!

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I thought this would be a good program for me being that my credit is not to bad and I work a great job . I was told I was approved for 500 before adding the subscription but once added and into the system I was only approved for 100 with 40$ deposit FOR 3 months on each time I pay . This company is a scam and its scary that it working as a LEGIT scam . I was a refund for my account it was not open for more than 24 hours I have been requesting a refund and was given a automated email response I just want my refund for the subscription times are very hard and I can barely afford my rent so I need my 30$ it can be used for the bill instead of the *** please this is my 6th email to this company I just want my refund I never used your service it was started NOV 6TH 2024 and ended the same day I need my refund PLEASE

    Business Response

    Date: 11/11/2024

    Hi *******,

    Thank you for bringing this to our attention; we appreciate the opportunity to sort this out for you.

    We are pleased to confirm that we have successfully processed the full refund of the subscription, and we have sent you an email with the full details of the refund

    If you have any further questions or need additional assistance, please feel free to reply to our email. Your feedback is incredibly valuable to us, as it helps us continuously improve our service.

    Thank you for your patience and understanding.

  • Initial Complaint

    Date:11/11/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I'm rejecting this request because I don't owe a balance on the account because i paid all my payments to and y'all taking money from my bank account and I want this fixed so I can start using this service again for bills every time I call them they don't pick up the phone 

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** ********




     

    Business Response

    Date: 11/12/2024

    Hi ******,

    Thank you for bringing this to our attention. We understand the importance of having your payment accurately reflected, and we're committed to ensuring that everything is updated so you can continue enjoying our services without any issues.

    We have sent you an email outlining the details to ensure the prompt unlocking of your account.

    Thank you for your utmost patience and understanding throughout this process. If you have any questions or need further assistance, please don't hesitate to reply to our emailwe're here to help!

    Business Response

    Date: 11/19/2024

    Hi ******,

    Thank you for your continued communication with us; we value your collaboration in keeping us updated and ensuring we stay aligned.

    After carefully reviewing our records, we are thrilled to confirm that we have reached a resolution and have sent you an email with the details.

    Thank you for your utmost patience and understanding throughout this process. If you have any questions or need further assistance, please feel free to reply to our emailwe're here to help!

    Customer Answer

    Date: 11/20/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ********



     

Deferit, Inc. is NOT a BBB Accredited Business.

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