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Business Profile

Online Payments

Deferit, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Payments.

Complaints

Customer Complaints Summary

  • 100 total complaints in the last 3 years.
  • 45 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:?Company Name: ******* Account #: ******************** Balance: $227.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

    Business Response

    Date: 02/17/2025

    Hi *****,

    Thank you for bringing your concern to our attention; we value the opportunity to address this matter and resolve it for you.

    Weve sent you an email with the requested documents attached, including an account summary and copies of the bills paid on your behalf. These documents provide the details we used to verify the accuracy of the account in question.

    We appreciate your patience and understanding throughout this process. If you have any questions or need further assistance, please dont hesitate to reply to our emailwe're here to support you every step of the way!

  • Initial Complaint

    Date:02/05/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The company has blocked my card again. I have sent several emails to no avail. I advised the company I would resend the email to BBB and I have yet to receive a response. Please see the attachment above for reference. 

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ******* ******




     

    Business Response

    Date: 02/11/2025

    Hi *******,

    Thank you for bringing this concern to our attention; we appreciate the opportunity to get this sorted out for you to your satisfaction.

    We apologize for the inconvenience you've experienced while trying to add your card to your account. We are pleased to let you know that we have taken action to resolve this issue, and we have sent you an email containing the complete details for your reference.

    Additionally, please be assured that we're committed to making sure that any impacted credit report will be updated.

    Thank you for your patience and understanding. In the meantime, we look forward to your soonest reply to our emailwe're here to support you every step of the way!

    Business Response

    Date: 03/05/2025

    Hi ********

    Thank you for your continued communication with us. We appreciate the opportunity to ensure that your concerns have been addressed to your satisfaction. We understand the frustration youve experienced, and were pleased to inform you that the issue with your card has already been resolved.

    We want to assure you that weve taken the necessary steps to resolve the concerns you raised, and weve sent you a direct message via ******** Messenger along with an email, containing the complete details about the resolution and the actions we've taken. We encourage you to review both our chat and email for reference.

    We greatly value your patience and understanding throughout this process. If you have any questions or need further assistance, please feel free to reply to our email or DMwe're here to support you every step of the way!

  • Initial Complaint

    Date:01/23/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with deferit, I do not have a contract with DEFERIT **** they did not provide me with the original contract as I needed

    Business Response

    Date: 01/24/2025

    Hi *****

    Thank you for bringing your concern to our attention. We understand the importance of clarity in all matters related to your account, and we appreciate the opportunity to address your concerns.

    We are committed to providing transparency and have sent you an email with the complete details regarding your agreement.

    We are dedicated to resolving the matter promptly and to your satisfaction, and we are here to support you throughout this process. If you have any questions or require further assistance, please don't hesitate to reply to our emailwe are eager to help!

  • Initial Complaint

    Date:01/02/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ******



     

    Business Response

    Date: 01/03/2025

    Hi ******,

    Thank you for bringing this to our attention; we appreciate the opportunity to resolve this matter to your satisfaction.

    We are pleased to confirm that we have successfully processed the corresponding refunds in question and have emailed you the details for your reference.

    Thank you for your utmost patience and understanding throughout the process. If you have any questions or need further assistance, please don't hesitate to reply to our emailwe're here to support you every step of the way!

  • Initial Complaint

    Date:12/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used Deferit service. They turn your regular bills into credit reporting like a credit card to help build credit. It was fine until my last $19..74 (4 of 4 installments) for a pseg bill I used then for. They claimed my payment was declined by ****/failed. This made no sense. As funds were more than available. I called my bank. My bank had not received a request from deferit to charge my that amount. While on ohonevwith bank I attempted pay it again. I pay all my deferit bills weeks before due. ******* confirmed no request to charge me $19.74 reached them. Yet deferit said payment failed lack of funds. I had another bill with them for installments of $*****. Right after the $19.74 failed i paid the last two $***** installments. That equal $30.10. Those requests reached my babk immediately. I was able to pay. They were not due for weeks 1st chsrged *****& months for other. I contacted deferit with this info via their email cos service as no number. They didn't respond or fix. I attempted pay this over & over with my bank on the line. Each time my bavk confirmed no request by deferit was made. Yet deferit failed payment. I did this over & over. Each time emailed then for help. They have never responded or fixed. They reporting negativity to credit agencies. Now refusing to allow my to pay my last bill with them. Until this I paid Each bill with them weeks before they were due. They will not respond. Will not fix. They are impacting me negativity. I need help. They need to be held responsible *** sent them documentation proving funds were available. ********** never received request by them to charge me that amount since the 3rd installment. They have been provided everything to prove this their error. I have reached out countless times. Still no response or fix from deferit. Please help.

    Business Response

    Date: 01/02/2025

    Hi ********,

    Thank you for bringing this to our attention; we truly appreciate the opportunity to resolve this matter to your satisfaction.

    Upon reviewing your account, we have sent you an email, outlining the details to address your concern accordingly.

    If you have any questions or need further assistance, please feel free to reply to our emailwe're here to support you every step of the way! Thank you for your utmost patience and understanding.

Deferit, Inc. is NOT a BBB Accredited Business.

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