Reviews

This profile includes reviews for Select Express & Logistics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Select Express & Logistics

  55 W 39th St Fl 15 New York, NY 10018-0542

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  Select Express & Logistics

  60 Metro Way Secaucus, NJ 07094

Review Details

• Review fromTara S

  Date: 12/26/2022

  They skipped my **** delivery and never told me. Then when it was rescheduled, they said they weren't able to deliver because things were missing from the order. I called **** about this and they said "no, everything was picked up". Both times they never notified me, I had to call them to see what the ETA was. When I asked why they had not notified me, the lady hung up on me. Rude and no customer service at all.

  Select Express & Logistics

  Date: 01/31/2023

  Dear Valued Customer,We are very sorry to hear about this. We will escalate your order to see what can be done to rectify the situation. We will have a manager contact you to resolve your situation. We apologize for the inconveniences this has caused.

• Review fromRachel W

  Date: 12/23/2022

  Ordered my treadmill 2 months ago and after pulling tooth and nail they finally showed upthe appointment was yesterday and they never showed. Called and they said they were working on it and somebody would call me.Getting frustrated at this point and ready to give up and then. all Of a sudden, 6:30 pm, they show up with no notice.they dont leave until 9pm and they put the treadmill together and now its not working..:..now I have to wait to hear back the next day to see what the next plan is..:Im over this company.worst ever!!! Dont ever use these people!!

• Review fromMichelle G

  Date: 12/19/2022

  This company is horrible. I have heard bad things about them in terms of Peloton bike repairs but I am now experiencing it for myself.

• Review fromSusan O

  Date: 11/15/2022

  Worst delivery company. Put you on hold & have you wait, only to get a sound like someone scratching their nails on an old wash board. No one would answer other numbers. It would ring once then go to silence. They changed their delivery date at the last minute after I took off work for the day they were supposed to deliver. Why does **** work with this horrible company?

• Review fromMonika A

  Date: 11/15/2022

  I honestly don’t know how they are still in business. We bought a treadmill from **** ******* and paid an extra $300 to get it assembled. Our treadmill has been sitting in some warehouse for 3 weeks already waiting for someone to assemble it. Today, we’ve called the company at least 3 times. Each time they would say someone is coming. The delivery window was 11-2pm and was sent a text there was a two hour delay. My husband got a text around 5pm so he called the company and the person said they will call us back. We received no call back. My husband called again around 6pm and he was put on hold and was told we were next in the queue and whoever is putting the treadmill is on their way. It is now almost 8pm and my husband has been on hold for 45 min. These people should be ashamed of themselves. I regret going with **** *******. We were told another company would take over instead of Select Express, unfortunately that was not the case. Clearly they need to look at they are contracting with. Buyer beware.

• Review fromLA A

  Date: 09/10/2022

  there should be zero rating , unprofessional, incompetent! agree with the other reviewers not sure why ***** uses them for assembly, called several times each time they had no idea what was going on, they said they would call back , never did they showed up at the house twice without informing me,they said several times the manager would call back but never not sure how they are still in business!!

• Review fromGretchen S

  Date: 07/23/2022

  This was without exception the worst customer service I've ever experienced. I ordered a *********** on 5/19 and finally received it on 6/15. The amount of time from order to delivery was not the issue, it was the four failed delivery attempts that were so frustrating. Each time I was given a four hour delivery window and I would either receive a call at the end of the window, or I wouldn't hear anything at all and would have to call them. The excuses were as follows: one broken treadmill, one truck stuck on the road, one treadmill that had failed to be loaded on the truck in the morning (told to me at the end of the day after waiting four hours for them to show), and a suddenly ill delivery driver. I had one call from an Operations Manager who failed to be at all helpful. I contacted *********** several times to let them know of the situation and to offer my suggestion that they find themselves a different delivery company.

• Review fromLyn C

  Date: 07/21/2022

  Shame you cant give a minus star rating. My experience seems to be the same as these other reviewers. I bought a $2800 treadmill from ***** on June 10th. I was told I would receive a delivery date within 48 hours. I gave them a week and when I hadnt heard back I called Select Express. They told me I would get a date in 48 hours. This happened several times and by July 8th I still had no date for delivery/assembly. I called ***** and they started chasing but didnt have much more luck than I did. The treadmill was at their store but it weighs 600 lbs and I was pretty sure I wouldnt be able to figure out assembly (which in any case I had paid for) so I continued to wait. On July 17th I got a notification that the treadmill would be delivered on July 20th between 4 and 7. When it hadnt arrived by 7pm I called SelectExpress who told me I was next but they were running late. At 8pm I got a text saying I was next along with documentation to show they had picked it up from the store. It is now 11pm and still no sign of them. I guess I will try in the morning and see where my $2800 treadmill - which I originally purchased 6 weeks ago - might be now and if I am ever going to actually get it. This company are beyond incompetent and at this point I feel they are borderline fraudulent. It would seem if you order an item like this from ***** or ******* or ********** you have no way of knowing who they will use so its difficult to say avoid them however I would hope these customer experiences and reviews might make vendors consider other options to have their items delivered.

• Review fromRichard C

  Date: 07/20/2022

  This company is horrible. It is 8pm. We had a 1000-1300 appointment that no one showed up for. We have called multiple times and are always told they will look into it and call us back. They never call us back. Im on hold now while they look into it. Judging by how long Ive been on hold, Im guessing she is not coming back. I read the other reviews and have the same issue. Do not use this company. ***** ******** **** set up our appointment. My next complaint will be to them suggesting they is another company. Horrible service.

• Review fromBarbara C.

  Date: 07/16/2022

  I agree with another review, that this company deserves a minus zero review! We paid for a basketball goal to be assembled and put in the ground three months ago through ***** ******** ***** (this is the only company they use). We have contacted Select Express & Logistics seven times. The person taking our calls (always a different person) said someone would contact us with an installation date. NOBODY has ever called us back. The last person I talked to said I was putting words in her mouth, said she was terminating the call, and hung up on me. Her name is *******. Now what? I called ***** ******** ***** and explained our situation. They took on the task of contacting this company for us. So far, they have had no success in talking to someone at Select Express & Logistics that can schedule someone to install our goal. Its been over a week. We will have no choice but to get a refund, $1,089.50. Be cautious if this company is involved in anything you have purchased!