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Business Profile

Internet Services

Slice
BBB accredited business seal
BBB Accredited BusinessB Rated by BBB

Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Slice has 2 locations, listed below.

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    • Slice

      349 5th Ave Fl 6 New York, NY 10016-5149

      BBB accredited business seal

    • Slice

      902 Broadway Fl 19 New York, NY 10010-6021

      BBB accredited business seal

    Customer Review Ratings

    1.03

    Average of 127 Customer Reviews

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    Review Details

    • Cynthia C

      Date: 10/23/2023

      HORRIBLE!! if I could leave zero stars, I would. Very deceptive website when ordering from restaurants takes you directly to an incognito Slice site which looks like the restaurants site, says nothing about Slice , displays the restaurants name until you click order! Totally screwed up our order and refused to compensate in any manner!!Stay away

      Slice

      Date: 07/18/2024

      Hi *******! We are sorry to hear about this. Your satisfaction is our top priority, and we understand your frustration, we are taking immediate steps to ensure that such issues do not happen in the future!

    • Jerome W

      Date: 10/17/2023

      I ordered through slice today 10/17/2023 my order never came I spent $100 and my food didn't come andthey wouldn't refund my money first time using and last time and it's my birthday hap pyBirthday to me

      Slice

      Date: 07/18/2024

      Hi ******! We sincerely apologize for the disappointing experience you had. It seemed that there was an ongoing charge dispute, and we cannot issue a refund at that stage. We take your feedback seriously and are reviewing our processes to avoid issues like this in the future.

    • Michael V

      Date: 10/14/2023

      Slice delivered to the wrong address and they are saying they will look into it This is unacceptable. We dont have our dinner , and we are hungry !! They are not like the other delivery services where you can talk to a driver. This is a scam. I saw other reviews with non delivery problems. They need to be shut down

      Slice

      Date: 07/18/2024

      Hi *******! We take your feedback seriously and are reviewing our processes to avoid issues like this in the future. We're dedicated to resolving this matter promptly for you but it seemed that there was an ongoing dispute, so we couldn't provide a refund at that stage. Please reach out to us at *************************************** for any further questions.

    • Angel P

      Date: 10/13/2023

      Slice is a terrible. They dont require the drivers to take a photo. The driver marked my pizza delivered and I never received my items. They wouldnt provide me with a refund! I lost the only money I had to feed my child that night. Slice as a company should be ashamed!

      Slice

      Date: 07/18/2024

      Hi *****! Your feedback is incredibly important to us, and we regret any inconvenience caused. It seems that our team tracked down your order, and reached out to you via email for more details.

    • Angela S

      Date: 10/06/2023

      Just ordered for the 1st time and Im NEVER USING SLICE AGAIN over 45 min past the almost 1 and 1/2hour delivery time, ******

      Slice

      Date: 07/18/2024

      Hey ******! Regardless of our committed effort on collaborating with our pizzeria partners to ***** you admirable and excellent service, its quite unfortunate that we didnt meet up with the supposition this time. We really apologize and well do our best to ensure this never happens again!

    • Amy G

      Date: 09/16/2023

      This company *****. I ordered food and afterwards caught that I somehow was ordering from my previous order so I tried to cancel what was on from the last order but because the shop had started making it I didn't get a refund for the pizza. They just stop contact when I complained. They **** and I will never use them again

      Slice

      Date: 07/18/2024

      Hi ***! Your feedback is incredibly important to us, and we regret any inconvenience caused. Please know that we take your feedback seriously and are actively reviewing our processes to prevent similar occurrences in the future. We are committed to resolving this matter for you promptly!

    • Will D

      Date: 09/08/2023

      What a scam of an app- they should be ashamed!!! I placed an order and noticed the app set it to the wrong address - East when I live on the West side. I immediately called customer service and the woman said the order had not been picked up yet and she would update my address. Almost 2 hours later my order never arrived and a new customer service rep confirmed my dinner was delivered to a Reebok store. They wont refund me and said there is nothing they can do since the driver had the original address (even though I called and asked them to update it before it got picked up). So I paid for my food, delivery fees and a driver tip, and did not receive my order WHICH THEY ACKNOWLEDGED. But they refuse to refund me for something they said they took care of. ****** of this app! I will now have to dispute the charge with my bank. Awful.

      Slice

      Date: 07/18/2024

      Hi ****! Our aim is to provide seamless and responsive customer service, and we acknowledge that we fell short of meeting your expectations in this instance. Please know that we take your feedback seriously and are actively reviewing our processes to prevent similar occurrences in the future and we are committed to resolving this matter for you promptly.

    • Miyan L

      Date: 09/05/2023

      DO NOT USE SLICE!My account was hacked and they still have not refunded my money for an order I never placed and refused and sent back to the pizza shop. They are frauds!

      Slice

      Date: 07/18/2024

      Hi *****! This doesn't sound like the experience you'd expect from us. Our Technical Team investigated your case and they informed us that according to the logs, they were not able to spot any irregularities on our end. Also, our team sent you an email with further details about this situation.

    • Douglas C

      Date: 08/29/2023

      Door dash has already modeled exactly how this should work.. unfortunately the people running slice are to stupid to figure it out. They find a driver like door dash but, they don't require the driver to take a picture of the delivery. Therefore the driver can claim to drop your food off and actually not drop it off. My food wasn't delivered and yet Slice refused to give me a refund or even a credit of sorts. Absolute garbage company

      Slice

      Date: 07/18/2024

      Hi *******! We're committed to providing great customer service, and we're sorry we didn't meet your expectations this time. Upon checking, our team found the order in the system, provided a refund, and sent you an email with further details.

    • Scott B

      Date: 08/21/2023

      I pre-ordered a pizza for delivery 1.5 hours later. They accepted the order. They processed my credit card. 10 minutes after the scheduled delivery time, they called me to tell me they were too busy to delivery my order. I order in advance as this was my only window to eat. I am beyond frustrated. My experience with Slice was horrible!

      Slice

      Date: 08/22/2023

      Hi *****, we are sorry to hear about your experience. We want to look at what went wrong here, please share with us further details at *************************************** and we will connect.

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