Reviews

This profile includes reviews for Slice's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Slice

  349 5th Ave Fl 6 New York, NY 10016-5149

  
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  Slice

  902 Broadway Fl 19 New York, NY 10010-6021

  

Review Details

• Review fromDavid M

  Date: 12/07/2024

  this needs a negative star rating. I Dont live in **, I dont give my card number to anyone and yet there is a ***** charge on my card by a **** Net in the ** area. What an original name. I have been on the phone with these people for days and keep getting, yes we get back to you in 24hrs. And never do. the charge then goes thru. and I now get, yes we will refund you charge in full. And yet this does not happen. If you live in the area these people are in , vote with your money and use another app. Its easy to turn a profit if you keep peoples money after you know its fraud.

• Review fromDawn B

  Date: 12/07/2024

  I had a really horrible experience with ******** Pizza that was ordered through the Slice app. After multiple chats and phone calls, Emma at Slice came through for me to right the wrong inexperienced at no fault of my own. I truly appreciate her doing the right thing assisting me. If there is a negative review by me consider it voided.

• Review fromJeff R

  Date: 11/30/2024

  Terrible! Never forwarded order to restaurant. **************** said they are having trouble with the app and theres nothing they can do

• Review fromKristen S

  Date: 11/20/2024

  After dealing with their customer service, I will never use them again. They bold face lied to me several separate times when I called their support line. I had placed an order for 30+ pizzas for a party. The driver never showed with the pizzas until over an hour later. The pizza shop (which is a great shop) confirmed that the order was picked up ***** minutes after the specified delivery time, yet he still didn't arrive to the delivery location for another 40 minutes. The pizza shop he picked up from is literally 5 minutes away. We denied the order at that point because the pizzas were cold & I already frantically replaced them with pizzas from other local shops. I was left with 200 people looking at me for lunch and we had no food thanks to this driver, so I had to figure something else out & spend $600+ at other shops to replace the pizza that was *** for an hour. I called Slice at least 5 times & was told the order would be refunded. Over a 5 week *********** continually telling me it will be refunded in 3-5 days, it was never refunded. We had to dispute with our credit card company because we never received resolution from Slice. I frequently used the Slice app in the past, but after being repeatedly lied to by customer service, I will never use them again. It, also, appears that Slice disabled my account because I can no longer login to view my receipts. 30 pizzas is a lot of ********** was not our fault that the driver had other priorities before delivering our food. It isn't worth the hassle when the drivers that they contract are careless & Slice doesn't operate with integrity & respect to make it right for the customer. Save yourself the trouble & just go pick up the order yourself if the pizza shop doesn't offer their own delivery service.

  Slice

  Date: 11/23/2024

  Hi there! We are truly sorry to hear about your experience, and we understand your frustration. Its clear that we did not meet your expectations, and for that, we sincerely apologize. We take your feedback seriously and will investigate this matter further to ensure this doesn't happen again. Our dedicated team has been made aware of a dispute you have recently opened for the order. If the order has already been disputed, unfortunately, we are unable to process a refund directly through our system. At this point, we recommend reaching out to your bank or credit card provider to further investigate the dispute and assist in resolving the situation. They will have the necessary tools to look into the matter more thoroughly. If there's anything else we can be of help with, don't hesitate to reach us at ****************************************

• Review fromANNIE H

  Date: 11/19/2024

  I used Slice for my food order and 2 of my Shrimp dinners were BURNT!!
  I message them sent them a picture of my burnt food a guy name Jason said they would look into it that never happened.
  Messaged 3 more times nothing ever done kept saying higher ups have to look into.
  What's to look into?
  I showed them the pics it should have been resolved Friday!!
  Same thing ever time will get back to you when management reviews it!
  It's now going on 4 days I have not heard anything!

  Slice

  Date: 11/27/2024

  Hey *****! We're sorry to hear about your experience. After reviewing your interaction regarding Order #********* with ********* Pizzeria, our team has reached out to you via email with the results of our investigation. Weve issued a refund for the shrimp and provided an additional promo code for your next order as a gesture of goodwill. If theres anything else we can assist you with, please feel free to reach out to us at ****************************************

• Review fromAngela A

  Date: 10/26/2024

  O stars it is a rip off they sent order to wrong restaurant and it cost me ***** dollars so unhappy with there service

  Slice

  Date: 10/27/2024

  Hi ******! Thank you for your feedback, I understand how disappointing it can be when expectations are not met, and Im truly sorry for any frustration this may have caused you. After reviewing our system, our team located your order and reached out to you via email with further details regarding the refund. For any further questions, please dont hesitate to reach out to us at *************************************** or our Support Team directly.

• Review fromRena S

  Date: 09/03/2024

  I order a pizza and wings. My pizza was burnt and my wings were raw on the inside the entire order was inedible. I requested a refund the slice app offered no resolution and the restaurant would not refund. The slice app sent several emails saying my complaint would need to be reviewed by another team. No refund no resolution and no help with their customer service.

  Slice

  Date: 09/12/2024

  Hi ****! We apologize for the inconvenience you experienced. Our team has sent you an email with further details regarding this issue. Please review the email for additional information. If you have any further questions, please do not hesitate to reach out at ****************************************

• Review fromRyan B

  Date: 08/31/2024

  Placed order through Slice and was given a 2 hour pick up time. I called restaurant 2 minutes after placing the order to cancel and was told only Slice could cancel the order. I contacted Slice 3 minutes after I placed an order with a 2 hour wait time. They informed me that they could not contact the restaurant and therefore couldnt cancel the order. I simply had to wait 2 hours for dinner even though I called to cancel 2 minutes after ordering. I doubt they even tried to cancel the order. I texted and called this company, and got nowhere. Over 2 hours later restaurant calls me to come pick up the order. We had already gotten food from somewhere else 1 1/2 hours earlier. This company is not to be trusted.

  Slice

  Date: 09/04/2024

  Hi ****! We are sorry to hear about your experience. Our team has already reached out to you to share the findings of our investigation. It seems there is an ongoing charge dispute, and we cannot issue a refund at this stage. We recommend reaching out to your bank provider directly to discuss the situation so they can provide you with further details. If there's anything else we can be of help with, don't hesitate to reach us at ****************************************

• Review fromThomas S

  Date: 08/27/2024

  I ordered four pizzas through the Slice App on August 22, 2024, from a local pizzeria. The totals for two orders were $100.02 and $22.72. However, according to the receipts we received with the pizzas, the totals would have been $91.08 and $21.10, respectively. I contacted the pizzeria regarding the differences, and the manager explained that the prices on Slice are more than what the prices are when ordering directly through the restaurant. In addition, the manager stated that they add $1.01 to all Slice orders. After contacting Slice, I was informed that there is a $.95 order fee, which, plus tax, would equal the $1.01 additional fee. However, I could find no mention of an additional fee imposed by Slice; to the contrary, the only reference to additional fees was that Slice does not impose additional fees on menu items. I believe that the additional fees are false advertising, and the acknowledgement that prices may be less through the business itself or other third party sites was tucked into the Terms and Conditions instead of being stated outright before paying.

  Slice

  Date: 09/04/2024

  Hi ******! Thank you for your detailed review and we are sorry to hear about your experience. We charge a really small fee of $0.95 which helps us invest in new and improved tech for local pizzerias so we can make the ordering experience better and also, help local pizzerias thrive in more than one way, the fee is collected by Slice but it is used back at the restaurant to provide them with the necessary tools and means to provide a more pleasant experience through our online platform. The fee is always visible on the checkout page before placing your order. The menu prices are set up by our restaurant partners in their entirety, We have different partnership models with different shops and our solutions are custom-made for each partner. If you have any additional questions or issues, please reach us at ****************************************

• Review fromMadeline H

  Date: 08/20/2024

  Horrible customer service. I used their in-app chat to communicate that my delivery never came. The chat person gave me a driver number that did not work, confirmed my number and I never received a call. The delivery person marked my order as delivered even though I was standing outside my house waiting and no one ever came. He then told me he was escalating the issue to the resolution team, and I'd receive an email within 24 hours. I got an email saying there's nothing to be done. It was an expensive order of $80 worth of Indian food, and I had relatives in town. I went to the restaurant and reordered and paid $60 in person. So now, with no refund and having to dispute the charge on my debit card - I am out $140 for a $60 meal?? Crazy. If Slice provided a number to reach the driver or a chat, this could've been avoided. It seems like you can deliver for Slice and just say you've delivered the meal, steal people's food, and get away with it. And I tipped 20%! Unbelievable. Never using this app again and will continue to give bad reviews over this incident.

  Slice

  Date: 08/25/2024

  Hi ********! We are sorry to hear about your experience. Upon checking into the system, our team reached you via email. As the food has already been prepared by the restaurant and the funds have been allocated accordingly and the order was delivered to the given address, we cannot process a refund for the order at this time. Whenever you are placing the order, you can always see all of the details of the restaurant, the items selected, and everything will be shown at the checkout as well before purchasing and we send emails to each customer after the placement with the receipt. You can always contact us at *************************************** or our Support Team for any further questions!