Reviews

This profile includes reviews for ClassPass, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ClassPass, Inc.

  275 7th Ave, 11th Floor New York, NY 10001-6708

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  ClassPass, Inc.

  101 E. Front Street, Suite 501 Missoula, MT 59802

Review Details

• Review fromSkip H

  Date: 02/12/2025

  First of all, the phone listed on BBB site is disconnected. Class Pass makes it impossible to cancel service. No phone #'s, only AI bots that talk in circles. Do yourself a favor and avoid Class Pass at all cost. It's a horrible experience.

• Review fromKaysey G

  Date: 01/10/2025

  I reached out to ClassPass to activate a new membership. Apparently, I had signed up for a free trial 6 years earlier with a former work email, so they would not let me create a new account. They wanted the credit card information I had used 6 years ago and for me to access a company email Im no longer employed with.I had zero interest in another free trial, I was just interested in becoming a member. This company clearly has significant IT issues and no interest in growing their business due to a modern day challenge that they should easily be able to resolve.

• Review fromMM M

  Date: 01/03/2025

  Poor Customer Support and Inconsistent Refund Policy I’m extremely disappointed with how ClassPass handled my refund request. Due to a debilitating medical condition, I was unable to use their service for several months. Despite explaining my circumstances and providing proof of ongoing doctor visits for my illness, ClassPass refused to issue a refund for charges spanning this period or the reinstatement of all of my credits. Initially, I was informed that I would receive a refund for four months of charges. However, they later reversed this decision, stating that I used credits for one month. This is simply untrue, as my medical condition left me unable to attend any classes. Their response shows a lack of compassion and inconsistency in applying their own policies, which state that refunds may be considered for extenuating circumstances. As a loyal customer, I trusted ClassPass to handle my situation fairly, but I was met with rigid policies and poor communication. I would caution anyone considering ClassPass to be aware that they are inflexible in addressing unique circumstances, even those involving health issues. I hope ClassPass reevaluates how they treat customers with legitimate concerns. Avoiding the fraudulent and misleading behaviors.

• Review fromAngie B

  Date: 12/13/2024

  ClassPass is fraudulent and deceitful! I signed up for a micro-needling service with a company by the name of ************* here in ***, and I signed up through ClassPass. I PURCHASED EXTRA CREDITS FOR THIS SERVICE. After signing up and paying for extra credits, the service provider emailed me and informed me that she had overbooked the time I selected. This is strange, because her ClassPass schedule is completely open on the day I wanted the service. So I asked for an earlier time on the same day; she, then, stated that she was completely booked the enitre day! BUT HER CLASSPASS SCHEDULE IS COMPLETELY OPEN THE DAY I WANTED THE SERVICE! I specifically purchased extra credits to go and see her that day! ClassPass took me through the ringer by initially ignoring my claim, and then offering to cancel my subscription and refund me my subscription cost! WHICH IS UNACCEPTABLE. The service provider is a fraud and so is ClassPass for not seeing how dishonest and deceitful they are for supporting the service provider and not rectifying the situation.

• Review fromMary Ann R

  Date: 11/27/2024

  I dont have a problem with the services or the app, however the customer service is so poor its very upsetting. They claim to give you a referral fee of $30 for each member that signs up using your link and only received one payment after 3 friends became paying members and its been 2 months since they joined and 1 month after becoming paying members (mind you they usually take 2 weeks to give payment after the referral has become a paying member). Ive been trying to chat with customer service for several days over the last week and it takes forever to get someone on the line and the moment you open another browser all of a sudden you get a message saying hi this is so and so, how may help you? Oh it looks like youre busy so Im going to leave the chat The audacity after youve been waiting for an hour! Ive just about had it with customer service. Im still on an open chat with Ems for the last 3+ hours who has not said a thing after my last question. Ive had to contact them regarding my referrals and still havent received a fee for another - which they are giving me such a hard time for and which I shouldnt have to do in the first place. The bots were more useful that the real agents to be quite honest. Such a waste of time!!!

• Review fromRenee L

  Date: 11/25/2024

  Zero customer service. Their AI bot says "A specialist will join this chat shortly! Please hang tight, our team will be available within 4 minutes, but usually faster than that!" when in fact I have waited 30 minutes on two different occassions and given up.

• Review fromMarie W

  Date: 11/24/2024

  Doesnt have any easy way of reaching customer service. Chat doesnt work. Automatically signs you up for most expensive plan after free trial

• Review fromGrace H

  Date: 11/05/2024

  Did a free trial and loved it so I was gifted a gift card for my birthday. I redeemed the gift card for an upgrade before the trial was over. Not only was I charged for the full amount of the gift card but I was charged TWICE for 2 different plans. I tried to resolve the issue with their customer service chat but was gaslit. DO NOT RECOMMEND!

• Review fromEl M

  Date: 10/29/2024

  ClassPass? More Like ClassFail. Avoid at All Costs.I am beyond disappointed with ClassPass and its absolute failure as a fitness app. I was attempting to book an 11:00 AM class at 10:59 AM, only to find myself completely locked out mid-booking. A simple task that should be handled in seconds turned into a nightmare. Not only did the app fail to let me book, but it also led me into the torturous experience of trying to get help via their customer service chatif we can even call it that.I waited ********************************************************** customer service standards. When someone finally appeared, they didnt even speak English. After another 10 minutes of a painfully frustrating language barrier, I finally pieced together that they couldnt assist me with my issue. Not only could they not book the class for me, but they couldnt even override the block that the app itself had triggered. This company is clearly unprepared to support users with basic customer **************************** shows blatant disregard for its users, shoving them into automated black holes, hiring **** who dont speak the language of the user, and, worst of all, offering no solutions. Its clear theyre more invested in collecting subscription fees than actually ensuring anyone can use their services. And to top it off, Im still on the free trialimagine paying for such incompetence!This experience has made it abundantly clear that I will never sign up for a paid membership, and I urge anyone considering this app to think twice. If you value your time, money, or sanity, do not waste a single second on ClassPass. Its all gimmick and zero service, an absolute mockery of what a fitness app should be.

• Review fromLana L.

  Date: 09/19/2024

  **************** wasted my time , cold scripts , didnt address my concern, offered to send me a refund and then rescinded the offer and just wasted my time