Reviews

This profile includes reviews for Worthy.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Worthy.com

  25 West 45th St 2nd Floor Manhattan, NY 10036

  
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  Worthy.com

  20 W 37th St Fl 12 New York, NY 10018-7365

  

Review Details

• Review fromAr R

  Date: 08/17/2023

  Great process from start to finish. I definitely recommend!! So glad I used them.
  

  Worthy.com

  Date: 09/01/2023

  Hi **, Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you! The Worthy Team

• Review fromLisa D

  Date: 08/16/2023

  This company has my ring valued at a $250 recent appraisal I paid for before WORTHY would accept my ring valued at $17,500.00 I refused the absurd final bid of $2300. They then offered $2800 which I refused and requested my ring returned. SINCE THEN- I get no email or calls from WORTHY. I have the few ridiculous emails with the final one being an email account that you CANNOT REPLY TO. I have the proof. I want my ring ASAP or I will *** them for the entire appraisal value. They are scamming me and telling me lies from fake email accounts. ***********************
  

  Worthy.com

  Date: 10/24/2023

  Hi ****,

  We focus on educating our sellers on the difference between the appraisal and the resale value of jewelry. Appraisals are primarily provided for the purposes of insurance coverage and can be significantly inflated from even the original retail price. In light of this, the appraisal value is not a true reflection of the current market value and what buyers would be willing to pay for the jewelry. 
  
  We only make money when you do which is why we are focused on setting your auction up for success. As a reminder, complimentary professional cleaning, photography, and grading were provided prior to the start of your auction. Although the offers placed for your auction did not reach the amount you were hoping to sell your jewelry for, our team assisted with negotiating a higher counter offer on your behalf that you had the option to accept or reject. 
  
  We can confirm your ring has since been returned to you as shown in ***** tracking ending in *****. We thank you for your patience while final preparations were made to get your jewelry ready for return. As a reminder, your diamond was unmounted for accurate grading at the **** Prior to returning your jewelry, your diamond was reset. We do acknowledge this work required some additional time to complete however it is our commitment to ensure that our sellers receive their items back in the same or better condition than when we received it. As such, we follow rigorous quality control protocols that in this case, resulted in a return delay. For that we do sincerely apologize.

  We hope you have more success in the future selling your jewelry.
  
  Thank you,
  
  Worthy Team

• Review fromAmber C

  Date: 08/09/2023

  Don't do it! Low ball scammers! I still haven't gotten my grandmother's wedding ring back either!!
  

  Worthy.com

  Date: 10/23/2023

  Hi *****, 
  
  We understand the amount you were offered during auction was below the amount you were hoping to sell your jewelry for. It is important to note that pre-owned jewelry commonly sells for a significantly lower amount than what was originally paid. Retail prices commonly include markups for any overhead costs and profit margins that do not transfer over in a resale market. These added costs are not part of a jewelry piece's intrinsic value and therefore will likely not be part of what a buyer will consider paying.
  
  We can confirm your ring has since been returned to you as shown in ***** tracking ending in *****. We thank you for your patience while final preparations were made to get your jewelry ready for return. As a reminder, your diamond was unmounted for accurate grading at the **** Prior to returning your jewelry, your diamond was reset. We do acknowledge this work required some additional time to complete however it is our commitment to ensure that our sellers receive their items back in the same or better condition than when we received it. As such, we follow rigorous quality control protocols that in this case, resulted in a return delay. For that we do sincerely apologize. 
  
  We hope you have more success in the future selling your jewelry. 
  
  Thank you, 
  
  Worthy Team 

• Review fromRachel R

  Date: 08/08/2023

  Using Worthy to sell my wedding set was the easiest most pleasant experience. Every person that handled each step was very informative. At every new step I was met with a email or text explaining the what was next to come. There was very little for me to do. After the auction was over and it was time to receive my money I received an email with a time frame and I received it promptly. I highly recommend Worthy if you are looking to sell your jewelry.
  

  Worthy.com

  Date: 09/01/2023

  Hey ******, We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!The Worthy Team

• Review fromDebbi P

  Date: 08/08/2023

  So communicative! Every step of the way I was comfortable. It was a bit emotional parting with my jewelry but **** was amazing and I felt good about my decision afterwards. Honest & upfront.
  

  Worthy.com

  Date: 09/01/2023

  Hi *****, Thank you for taking the time to share your experience with ******! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy Team

• Review fromClaire M

  Date: 08/07/2023

  Fast, easy, and kept open communication every step of the way.
  

  Worthy.com

  Date: 09/01/2023

  Hi ******, Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you! The Worthy Team

• Review fromMallory W

  Date: 08/06/2023

  Overall the process with Worthy was quick and efficient. I did feel a bit pressured to send my ring in once I input my email address by all of the emails, calls, and text messages. Once I mailed off my ring there was also a lot of communication about every step of the process. Im sure this level of communication is appreciated by some who sell through Worthy but it was a bit much for me personally.
  

  Worthy.com

  Date: 09/01/2023

  Hi *******, Thanks for taking a moment to share your feedback. Feedback such as yours helps us to continue to improve on the services we provide to our sellers. Should you need any assistance selling any other pieces, please don't hesitate to let us know. We'd be happy to partner with you again. The Worthy Team

• Review fromTerri W

  Date: 08/04/2023

  Easy process and great communication from start to finish. Would use again.
  

  Worthy.com

  Date: 09/01/2023

  Hi *****, Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you! The Worthy Team

• Review fromSamuel F

  Date: 08/04/2023

  Excellent service. Would recommend to everyone. Will be sending more of my jewelry in the future. Thanks again for your services.
  

  Worthy.com

  Date: 09/01/2023

  Hey ******, Your feedback means so much to us and we're so glad we were able to help you sell your jewelry. Don't hesitate to reach out should you need help selling any of your other jewelry down the road! The Worthy Team

• Review fromKellie K

  Date: 07/31/2023

  Terrible company. Been waiting to get our ring back, that is valued at almost $9000 (with papers), finally got an email saying it got sent off but theres no tracking number that works for us to pick up the ring that Im worried may have been messed with. Was offered basically $500 for it and when I wanted it back, its been a hassle. Do not use this company if you value your jewelry at all. We have another buyer we cant get the ring to so they are basically costing us money at this point.
  

  Worthy.com

  Date: 10/23/2023

  Hi ******, 
  
  We greatly appreciated your patience while final preparations were made to return your jewelry to you. As a reminder, with your approval, your center diamond was unmounted from the diamond for accurate grading at the **** Prior to returning your jewelry, the center diamond had to be remounted to the setting and this work required both expert care and time to complete. Your jewelry was ultimately returned to you as shown in ***** Tracking ending in -1463. 
  
  To ensure you have realistic expectations when selling pre-owned jewelry, it is important to first understand that in a resale market, it is very likely for diamond jewelry to be sold for a significantly lower amount than what was originally paid. Retail prices commonly include markups for any overhead costs and profit margins that do not transfer over in a resale market. These added costs are not part of a jewelry piece's intrinsic value and therefore will likely not be part of what a buyer will consider paying. Market demand can also shift over time, changing what buyers are looking for and what they are willing to pay for certain characteristics. 
  
  Although we weren't able to help you get an acceptable offer for your jewelry, we do appreciate having had the opportunity to work with you. If you have any additional questions or concerns at any point, please feel free to contact our team directly.
  
  Thank you,
  
  Worthy Team