Reviews
This profile includes reviews for Worthy.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 160 Customer Reviews
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Review fromKelly O
Date: 01/26/2024
I have used Worthy twice to sell rings, and have been satisfied both times. *************************** was great and communicated constantly throughout the process. I would not hesitate to use them again.
Worthy.com
Date: 02/01/2024
Hi *****, Thank you for taking the time to share your experience with *****! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy TeamReview fromMichele H
Date: 01/26/2024
I had a great experience. **************** was very helpful at explaining the process and answered all my questions promptly. I was able to set the reserve at the minimum I considered fair. It sold for 2K more than the minimum that I wouldve considered fair!Worthy.com
Date: 02/01/2024
Hi *******, We appreciate having had the opportunity to partner with you on the sale of your piece. We're very focused on helping you get the most for your pieces and it's even more exciting when the outcome exceeds your expectations! Congratulations again on your recent auction! The Worthy TeamReview fromJanet L
Date: 01/25/2024
The experience with Worthy was excellent and extremely professional from ********************* and *************************** I was kept informed every step of the way. It was definitely a pleasure doing business with them. I highly recommend their service.Worthy.com
Date: 02/01/2024
Hi *****, Thank you for taking the time to share your experience with **** and ******! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy TeamReview fromAl B
Date: 01/25/2024
The worthy team was extremely professional and efficient and guided me through the entire process A shout out to Amelie for an awesome job!!!Worthy.com
Date: 02/01/2024
Hi **, Thank you for taking the time to share your experience with ******! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy TeamReview fromDiane M
Date: 01/24/2024
Everyone I spoke was very helpful and knowledgeable. Amelie was fantastic. I was informed every step of the processWorthy.com
Date: 02/01/2024
Hi *****, Thank you for taking the time to share your experience with ******! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy TeamReview fromCarroll F
Date: 01/24/2024
I was very satisfied with the procedure Worthy used to obtain a price for my mothers ring that was $2000 more than what others offered - including one jeweler. I would use their services again.Worthy.com
Date: 05/20/2024
Hi *******, This is exactly what we strive to do! Congrats again on the sale of your mother's ring. Be sure to tell your friends and family about us, we'll be more than happy to help them as well. The Worthy TeamReview fromPhoebe Y
Date: 01/24/2024
My first experience was good. The whole process was easy and fast. Their recommend price is only around 25% of the original price but you could set it higher. The whole procedure is safe and satisfying. I would consider Worthy as a future reselling platform.Worthy.com
Date: 02/01/2024
Hey ******, We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!The Worthy TeamReview fromNatalie R
Date: 01/10/2024
Do NOT trust this company with your jewelry. I sent them a diamond ring that was originally purchased for $6k about 3 months prior. They appraised it, graded it etc. then put it for auction. They recommended a reserve price of $330 dollars, so me having no experience with auctions thought this would be ok since they recommended I didnt go any higher. The auction lasted for several days and in the end it sold for $432. Absolute disgrace. When I asked to have my ring returned they said they were no longer in possession of my ring. If I would have known that, I would have just kept the ring. Im devastated, and now someone out there has a $6k ring that they paid $432 for. Do not do business with these people.Worthy.com
Date: 01/12/2024
Hi *******,
As part of preparing your jewelry for auction, your ring was professionally cleaned and photographed by our expert team and your center diamond was graded by the **** an industry leading expert in diamond grading. Our recommended reserve price was determined by comparing the objective third-party grading report for your diamond and auction performance for jewelry pieces of comparable components and quality. As a reminder, you were given complete control to start your auction at our suggested amount or to set your own reserve price. Prior to starting your auction, you were required to acknowledge your understanding that once an offer meets or exceeds your set reserve price, the sale is final.
Although we were able to help you reach an offer that exceeded the reserve price you set, we are sorry to hear you are unhappy with the outcome of your auction. With that said, we also stand by our completely risk free process that allows you to decide the minimum amount your jewelry sells for, regardless of the current market demand. All unsold jewelry is returned at no cost, in the same condition originally received in.
To ensure you have realistic expectations when selling pre-owned jewelry, it is important to first understand that in a resale market, it is very likely for diamond jewelry to be sold for a significantly lower amount than what was originally paid. Retail prices commonly include markups for any overhead costs and profit margins that do not transfer over in a secondary market. These added costs are not part of a jewelry piece's intrinsic value and therefore will likely not be part of what a buyer will consider paying. Market demand can also shift over time, changing what buyers are looking for and what they are willing to pay for certain characteristics.
A member of our leadership team has already connected with you however if you have any remaining questions or concerns, please do not hesitate to let us know.
Thank you,
Worthy Team
Review fromJames L
Date: 12/26/2023
Sellers BEWARE! Absolute worst experience of my life. Ive been on **** for 20 years selling and buying jewelry. I tried Worthy with four different pieces. Worst communication ever, they claim it would take 10 days total. It took three months. Software auction issues (multiple times on mobile app and same issues on computer, multiple different browsers tried. When I called they seemed to care less and issues were not fixed. I sold two pieces and asked for two pieces back took over a month to get it to ship back to me. I thought they lost my pieces. No communication, *************** fees, lack of professionalism, no response, software, platform issues, sellers beware! I would stay far away away from Worthy if I were you!Worthy.com
Date: 01/23/2024
Hello ***,
While we are glad we were able to help you sell two of the four pieces you shipped to us, we are sincerely sorry to hear this was not a good experience for you overall.
As stated on our site, our process typically takes ***** business days from the point of your jewelry's arrival at our headquarters to payments being issued for successful sales. We recognize the preparations taken for your collection of jewelry extended beyond this timeframe and we missed a crucial opportunity to keep you better informed.
For the large majority of sellers whom we are fortunate to partner with, the feedback is overwhelmingly positive. Things don't often go wrong but we appreciate being made aware when they do so we can focus on identifying what can be done differently to prevent the issues from reoccurring. Rest assured, our product team has been made aware of your experience and it has been used as an example in recent discussions surrounding the handling of multiple pieces of jewelry at one time.
There is only a fee for our services in the event of a successful sale and it is respective to the amount your jewelry sells for. As a reminder, the services we provided you included complimentary shipping to and from our headquarters, professional cleaning and photography of your jewelry, complimentary grading with *** and IGI, and the creation and promotion of your auctioned jewelry's listings to our buyer network. We are confident the Seller Success Fee is appropriate for the services we provided however we'd be more than happy to discuss this and any other remaining concerns with you directly.
You can expect to be contacted by a senior member of our support team. We look forward to connecting with you directly and determining any appropriate measures we can take to address the concerns with your recent experience.
Thank you,Worthy Team
Review fromCathy J
Date: 12/08/2023
Still waiting for my payment 7 days after sale with zero communication on what the hold up is. I was told 3-5 business days tops. I have had to email twice for an update only to be told they're "checking with the accountant". You sold MY item. I should not have to wonder when I will get paid for MY belongings. Payment should be automatic. Absolutely will not use again!Worthy.com
Date: 12/26/2023
Hello *****,
As outlined on our site and in our communication with you directly, payments can take up to 5 business days from the date of the sale to be issued. Your sale was finalized on December 1st and your payment was issued on December 8th, five business days later.
Despite our attempts to set clear expectations on when you can expect to receive the funds from your successful auction, we regret any concern or frustration the payment processing timeframe has caused you. If there is anything further we can do to better assist you, please do not hesitate to let our team know.
Thank you,
Worthy Team
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