Reviews
This profile includes reviews for Worthy.com's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 160 Customer Reviews
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Review fromBarbara V
Date: 02/23/2024
Terrible experience using Worthy. Never use this company. They had ***** come to my hometown to pick up my rings with I sent with documentation on their classification and they requested that I sign a document that gives them approval to remove my diamonds. Within a few days I got an email that my rings would not "perform well" in auction and had me drive over an hour to a ***** store to pick them up. Not I have to go to a geologist to ensure my rings still have their diamonds intact. Horrible experience. Plus their phone number showed up as Scam and they disconnected it after I tried reaching them. Horrible company.
Worthy.com
Date: 02/29/2024
Hello ****************,
As part of our authentication process, our lab team completed an initial physical assessment of your jewelry after your package arrived at our office on February 16th. Unfortunately, it was determined that your items did not meet the minimum criteria for auction, primarily due to the clarity of the center diamond. You were informed of our team's determination as well as our request for you to confirm the shipment location for your jewelry's return that same day.
You were presented with the option to have your jewelry be shipped to an approved ***** location where it would be held securely until pickup or to have the jewelry shipped to you directly. Based on your selection to have the jewelry returned to *****, which was made on February 17th, a confirmation email of this selection was immediately sent and our team proceeded with final steps for the shipment. You were notified on February 19th that your jewelry had been shipped and you were provided with the ***** tracking information. As a courtesy, we also notified you on February 21st that your package was now ready to be picked up from the ***** location you previously confirmed.
If were not confident well be able to help reach a successful sale through our platform, well let you know right away. As a reminder your jewelry was promptly returned, and completely free of charge. Despite our best efforts, we recognize this experience did not go as expected and a member of our team will follow up with you directly to determine any remaining steps we can take to thoroughly resolve your concerns.
Thank you,
Worthy TeamReview fromMeryl H
Date: 02/20/2024
What a great experience from start to finish. I worked with *************************** who was professional and kept me posted every step of the way. I highly recommend Worthy!!!Worthy.com
Date: 03/04/2024
Hi *****, Thank you immensely for sharing your delightful experience with us! We are thrilled to hear that *************************** provided you with exceptional service and made your journey with us truly memorable.At Worthy, we strive to ensure that every step of the process is smooth and transparent for our clients, and we are thrilled to know that *********'s professionalism and attentiveness contributed to your satisfaction.Your recommendation means the world to us, and we are grateful for your trust in our services. Should you ever need assistance in the future, please don't hesitate to reach out. We look forward to serving you again and continuing to exceed your expectations.The Worthy TeamReview fromsuzie b
Date: 02/06/2024
********* is the best!! ;) she sold ring over the amount proposed!! Worthy is the best place and right decision!! ;)Worthy.com
Date: 03/04/2024
Hi *****, Thank you for taking the time to share your experience with *********! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy TeamReview fromPascal Z
Date: 02/02/2024
Worthy is a misleading business that unfairly takes advantage of the seller. They estimated an engagement ring for $2000 and at the end it sold only for $1500 minus their fees. They asked for the center diamond to be removed to create a 360-video and then they don't do the video. They respond slowly to emails or ignore them. After the ring sold, the money was supposed to be paid out within 3-5 days. Only after numerous follow *** the money was finally paid out after 10 days! Their excuse was that it was an oversight. Overall the process was very confusing and how things were handled was unprofessional. I can't recommend Worthy.com. I am sure there are other more reputable companies out there.Worthy.com
Date: 02/05/2024
Hello ****************,
First and foremost, congratulations once again on the successful auction of your engagement ring. We appreciate having had the opportunity to partner with you on the sale and value any feedback provided for your experience. In light of the concerns expressed, we'll focus on taking any remaining steps with you directly to ensure they are appropriately addressed.
As a reminder, you were notified the payment for your sale was issued on February 1st, 6 business days after the sale was finalized on January 24th. Normally payments are issued within 5 business days from the sale date and we regret any concern or frustration that was created by the delay.
The estimation range of $1,500 to $2,000 you were provided with on January 11th, **** was before the in-person evaluation our expert gemologists conducted several days later, once all auction preparations were completed. Your 2022 *** grading report was compared with current market trends for jewelry of comparable quality and characteristics and based on our team's assessment, a recommended reserve price was presented to you at that time.
After confirming your approval to unmount the center diamond for the 360 imaging, our photography team obtained the imaging as part of the steps taken to prepare your jewelry for auction. To clarify, the 360 imaging is visible to buyers who are viewing your auction.
As part of thoroughly resolving the outlined concerns with your experience, you can expect to hear from a member of our team on Monday. We look forward to clearing up any remaining confusion and improving your overall experience with our company.
Thank you,
Worthy TeamReview fromHoward T
Date: 01/30/2024
****** was friendly, knowledgeable, and professional. She made the process easy.Worthy.com
Date: 03/04/2024
Hi ******, Thank you for taking the time to share your experience with ******! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy TeamReview fromLaurie R
Date: 01/28/2024
Worthy was great and I would use them again. The only hiccup was the time it took for payment (they went over the estimated time and I had to reach out to them to get it rectified), but even then people were very communicative about the process. Overall, great experience!Worthy.com
Date: 02/01/2024
Hey ******, We appreciate the feedback you've shared about your experience. Our success comes from your success so thank you for choosing to partner with us. We look forward to any future opportunities to work with you again!The Worthy TeamReview fromNorman P
Date: 01/27/2024
We had a very good experience at every step of the way. We began by getting an offer from a local jeweler. Then we sent our diamond pendant to Worthy.com. After the appraisal step, their recommended reserve price (with 95% chance of success) was similar to the offer we already had, which would have meant that we would have netted less after commissions. Accordingly, we chose to set a higher reserve for the auction, so as to ensure a sale would net us a better price than we could get locally. The initial auction barely exceeded our reserve, but Worthy recommended extending the auction for an addition period in order to attract more bidding. Ultimately we were able to net a price (after commission) more than 30% higher than the local offer! The entire process was transparent and easy to understand, thanks to the attentiveness of ****** and her associates at Worthy, who answered all our questions along the way. We would not hesitate to use this company again or to recommend it to others.Worthy.com
Date: 02/01/2024
Hi ******, Thank you for taking the time to share your experience with ******! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy TeamReview fromMelissa B
Date: 01/27/2024
Got my watch sold at a great price! I would definitely recommend it!Worthy.com
Date: 02/01/2024
Hi *******, Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you! The Worthy TeamReview fromElizabeth M
Date: 01/27/2024
****** was clear, courteous and professional and sold my watch for above reserve and the process took all the stress out of my experienceWorthy.com
Date: 02/01/2024
Hi *********, Thank you for taking the time to share your experience with ******! We think they are pretty great too! Please don't hesitate to reach out again should you ever need any further assistance with selling other pieces. We'd be happy to partner with you again.The Worthy TeamReview fromDiana D
Date: 01/26/2024
Wonderful to work with. The service was first-class, and I was very comfortable with the entire process.Worthy.com
Date: 02/01/2024
Hi *****, Thanks for taking a moment to share your feedback. We appreciate having had the opportunity to work with you! The Worthy Team
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