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Business Profile

Eyeglass Suppliers

CoolFrames.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyeglass Suppliers.

Reviews

Customer Review Ratings

1.84

Average of 35 Customer Reviews

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Review Details

  • Jeffrey S

    Date: 04/21/2025

    Should have checked BBB before ordering. DO NOT ORDER FROM THIS SITE. TOTAL SCAM. Sent in several order and havent recieved a single one. Cant track them down. Company refuses to refund (and supposedly according to other reviews, they will deduct the price of the prescription prns from any refund they do give. How this company is still operating is beyond me.

  • zeljko m

    Date: 04/08/2025

    Deserves -10 rating. Paid expedited shipping that claims 2 day delivery for a frame w/o prescription. However after one week there is no way to find out where is my order. They refused to cancel and refund purchase. Instead instructed me to file lost package with ***** and then maybe after few months I may get a refund.

  • David D

    Date: 04/02/2025

    Caution: Their 14 day "Free" returns are Not Free! Unlike almost all online eyeglass sellers, Cool Frames will deduct the cost of your prescription lenses from your refund! (Hidden in the Shipping/Returns policy.) They also change a $20 cancellation fee, which is what I did due to their unresponsive sales/customer service departments. If also read of additional long delays in getting what's left of any refund. Hope not!Do Not Patronize ************** Business!

  • Derrick S

    Date: 03/24/2025

    I made 2 separate orders on different dates and both orders I havent received when originally stated. Its always an excuse. I just wanted to buy some glasses and the only thing I got want my money ******** now I have to take time off work to file litigation against them and I dont want to see anyone fall for their BS like I did. The way they practice business is not gonna end well with them

  • Rashida N

    Date: 03/24/2025

    Unprofessional service. My order was always delayed for this and that. Could never get a straight answer about when my glasses were going to ship off. Im still waiting almost a month now.

  • Chelsea S

    Date: 02/19/2025

    0/5. Do not use this company. Spent almost $600 and apparently my glasses were shipped to someone else. Cant get ahold of anyone. Will be handling this dispute with our ********** it appears.

  • Michael L

    Date: 12/04/2024

    Placed an order on 11/30/24 for Oakley frames and lenses with a prescription for $201.65. No mention of any additional cost before the purchase. Received an email on 12/3/24 that the lenses would cost me an additional $150 to make the lenses. If you are going to charge an additional amount due to them being a special lens, maybe mention that before the purchase is made. All I got was an, Im sorry for the inconvenience. What you need to do is update your website to reflect the actual prices. Not try to scam people out of additional money when the purchase was already made. I will not buy from again and I will certainly make my experience know to other people not to buy from this horrible business.

  • Sarah L

    Date: 11/18/2024

    Do not purchase from this business. I canceled an order on 11/1 after learning that the frames were significantly backordered (info not made available prior to the purchase). They agreed to refund my money but they have not done so -- first they falsely claimed the refund had gone through and then claimed the charge was never processed. Ive reached out to the company numerous times and provided clear evidence, including my bank statement showing the charge to my card. They also declined to troubleshoot with their payment processing company, ****. I had to reach to **** directly and their customer care team confirmed that no refund was processed to my card. I presented this information back to coolframes and they still refused to correct this issue and send my refund.

  • Lenard L

    Date: 09/17/2024

    Horrible do not purchase anything from this site. Ordered glasses Aug 6th its Sept 17th still haven't received my glasses nor have I got any updates pertaining to my order. Everytime I call I get nothing but excuses about back order. I will never shop here and or recommend this site for anyone to use.

  • Tonya J

    Date: 09/05/2024

    COOL FRAMES IS A COMPLETE JOKE DONT ORDER FROM THEM. THEY SENT THE WRONG GLASSES THEN REFUSES TO SHIP ME THE CORRECT ONES EVEN AFTER IS SENT BACK THE RIGHT ONES. I AM GOING TO FIGHT FOR A COMPLETE STOP PAYMENT AND REFUND FROM MY BANK. THEY ARE A ************* DONT DO BUSINESS WITH THEM .

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