Reviews

Review Details

• Review fromElizabeth S

  Date: 04/26/2024

  I was very reluctant to sign up for this program but the sales person convinced me that it would all work out. They want you to sign up for automatic payments before you know if the program will work for your account. I was assured that there wouldn't be any problems and I could always cancel at anytime. So I went for it, with the hope that I was making the right decision and doing right by the environment. I received a bill from Nautilus for $350 which was for a month that I had already paid my local energy company for. When I contacted customer support at **********************, they said that it wasn't their fault that my local company didn't show the credit on my account yet. Once I sent them a copy of my current bill from the electric company, Nautilus informed me that the energy credit was on my account but I wasn't going to be able to receive the dollar amount credit because of a secondary supplier. So I asked that they cancel the account and I would honor this one payment to them, even though I'm not getting the dollar amount credit. They said they would cancel my account but it would take 90 days!! So now they are trying to continue to bill me for something that I won't receive the credits for. Well, I stopped payments and will be glad to go to court to have a judge tell them what they are doing is wrong. What's even worse is that they are giving other community solar companies a bad name. Consumers are going to be reluctant to try any community solar when there is a possibility of being scammed like this. Never again! Do NOT sign up for this service if you have ANY reservations about the way it works. They will lie to you to get you to sign a contract and then drag you through the mud.

  Nautilus Community Solar LLC

  Date: 05/15/2024

  Hi *********, Thank you for sharing your experience; your input is invaluable to us as we strive to enhance our services. We are sorry to hear about the issues with billing and the processing of credits with your local utility. We understand how important clarity is in these matters and appreciate your patience as we work to ensure clearer communication in our processes. If you need further assistance or have additional concerns, please contact our customer care at ************************************************************* or call us toll-free at ************. We're committed to making this right for you and improving our processes. Sincerely,The Nautilus Solar Team

• Review fromChristopher B

  Date: 04/15/2024

  I signed up with Nautilus Community Solar and a few months later I received a small bill from my utility, after this I was invoiced by Nautilus for less than what I should have paid that month. I would recommend this to anybody, in the economy we have today, I will find a way to save on any bill that I can especially when there is no hassle involved. Keep up the good work!

• Review fromReginald P

  Date: 04/12/2024

  This company knocks 10% off my utilities! They have a great team going around to make sure everyone knows!

• Review fromBrandon B

  Date: 04/11/2024

  ***** was my rep. ** was up front about the pros and the cons. After signing up, when I had any questions he was available on the phone. I'm saving money, so. I'm happy!

• Review fromNathan A

  Date: 04/11/2024

  Nautilus Solar has truly been a game-changer for our community! Their dedication to sustainability is unmatched, providing us with clean, renewable energy that not only benefits our environment but also our wallets. The entire process is seamless thanks to their knowledgeable and friendly team. With Nautilus Solar, we've not only reduced our carbon footprint but also empowered our community to embrace a greener future. Five stars all the way!

• Review fromChristian K

  Date: 04/11/2024

  Never had a problem with my bill and it has saved me a considerable amount of money the last couple years. I recommend it to anyone that brings up their energy bill.

• Review fromJason K

  Date: 03/13/2024

  Nautilus Solar, *****.So we have been a Nautilus solar far customer for several months. I found the billing to be challenging, and inconsistent, with little explanation of the bill, until I received an ****** dollar bill. I called and was told that I was being charged for ************ that CMP had not used. That would be double charging me for power. I immediately cancelled the service and revoked ACH privileges. 3 days later that 875 came out of my account. I was told I would be responsible for 3 months of bills. The next bill was 720 due on 3/16, they tried to take it out of my account on 3/13. Luckily I had called the bank to dispute the ****** dollar charge. I also have solar panels on my roof. Nautilus told me they could not determine who produced what energy so they billed me for all power generation. Funny thing I called CMP and asked them if they could determine who produced what power, they said yes it's clear on your bill and they explained. I provided nautilus with a copy of my bill, they said they could not determine the power generated and said the bill was still 875. The month prior my bill was ****** so there is some clear manipulation going on here. The bank investigated and returned the 875, and no further payments will come out of my account. If you want to be green stay away from Nautilus Solar and purchase panels or read your contract very carefully before contracting with a solar farm. I am sure this is not the last I will hear from Nautilus Solar.

• Review fromKailyss L

  Date: 03/12/2024

  Nautilus community is great! They save me money and let me support clean energy for free! What could be better than that?

• Review fromKolby M

  Date: 03/09/2024

  All of these reviews below sign up for a company without taking anytime to understand how things work. Ive seen multiple people getting credits from Nautilus and theyre now doing consolidated billing. Great company saving money.

• Review fromPatrick M

  Date: 06/30/2023

  This company continues to bill me even when I cancelled back in February of 2023. This company needs to be shut down. A class action lawsuit needs to be filed against this company.