Reviews

Review Details

• Review fromMichelle G

  Date: 05/06/2025

  What a scam outfit! Was not told that I would be set up on autopay for this. Ive been trying since March 3 to get my account canceled. Their communication is awful and they wont cancel my account.

  Nautilus Community Solar LLC

  Date: 05/09/2025

  Hello ********,Thank you for the opportunity to address your concerns. Your account was cancelled back in March as you requested. If you have any further questions or concerns, please reach out to our customer care team, and we will be happy to help.

• Review fromElissa P

  Date: 04/14/2025

  Had two men saying they were worked for a company on behalf of ***** that was making sure that people were getting the discount credits on their bill for having a smart meter. It wasn't, turns out they subscribed our household to this, cancelled immediately. Then we received an email confirming the cancellation but saying we would continue to be billed for the next 90 days.

  Nautilus Community Solar LLC

  Date: 04/20/2025

  ******,Thank you for bringing this to our attention. Our care team also sent the information to the sales manager to address. I want to assure you that you will not receive any bills.

• Review fromEmily M

  Date: 10/25/2024

  Just like other reviews, I am having the same issues. Still charging me after I cancelled. Saying I received a credit, when I cannot see them ANYWHERE on my electric bills. Giving me the run around left and right. Fell for this after two salesmen came to my door and painted (what seemed) a pretty picture. I never finished setting up my account or completing their "onboarding". I cancelled before, yet I'm getting a bill. No one told me that I still had the possibility to be charged. Communication is terrible. Do not to business with this company.

• Review fromEmily B

  Date: 09/30/2024

  I think the 5 star reviews on here are bogus and made up by this company. I signed up for nautilus through an door-to-door ********. Their billing was incredibly confusing. I decided to cancel in November of 2022. They continued to bill me through April of 2023. This week, September of 2024 I received an invoice via email for $56.00 set on "autopay". I had to spend my time to figure out why they were invoicing me almost 2 years after I cancelled service. They stated that there was a surplus that was used and they don't get notification of when it is used resulting in inaccurate billing. I told them they were NOT authorized to take money out of my checking account, but they did anyway. DO NOT USE THIS COMPANY AND DONT GIVE THEM YOUR BANK ACCOUNT NUMBER!

• Review fromHolly A

  Date: 09/25/2024

  We would never sign up for solar allocations from this company knowing what we know. Our allocations were grossly overestimated compared to our usage, but we had just relocated and did not have the ability to pull the requested years worth of past electricity bills to support our claim. Their customer service refused to lower our allocation, even when we notified them of our inability to financially support their bills. We immediately canceled our enrollment but they continued to bill us for two months after for increasing amounts. Our bills were $600-$700 when we'd normally be paying $100-$200. If only because this business cares nothing about the people they service, please do not enroll.

• Review fromCarol P

  Date: 09/06/2024

  Cannot get into account online. Phone number not in service. Frauds!

  Nautilus Community Solar LLC

  Date: 09/17/2024

  Hello *****,I see you spoke to our customer care team but I wanted to ensure you have their contact information for future reference. Please call our care team at ************ or send an email to- ************************************************************* anytime you have a question.

• Review fromHolden B

  Date: 09/01/2024

  Nautilus has been very smooth for us. Love the savings.

  Nautilus Community Solar LLC

  Date: 09/03/2024

  Hi ******, thank you for your positive feedback! Were delighted to hear that youre enjoying your savings with Nautilus Solar. Providing a smooth and seamless experience is a top priority for us. We're glad to have you as part of our community solar family.

• Review fromKerri M

  Date: 08/26/2024

  If ZERO stars were an option, I would've chosen that.Nautilus is sketchy and FRAUDULENT. I, stupidly, signed up for the program when 2 door-to-door salesmen came to our home yapping about savings on our Electric bill. Today, $307 was drafted out of an account that I NEVER AUTHORIZED TO BE USED. I called, and was told that when the representatives were here, that's when a payment method would've been chosen. At one point, he asked to see my ************** app, so I handed over my phone. He STOLE my bank account information from the past payments in that app, and input it into Nautilus without my *************, you're asking how I know I didn't input that info, right? Well, for two reasons; First, the kid told me my billing methods wouldn't change and I would still be paying one bill through **************, and, Second; I have 2 bank accounts, one for bills, and the other that I use for fun money/personal money - I would NOT have set my "fun" money account to handle our Electric Bill or Nautilus either way. Coincidently enough, Nautilus supposedly doesn't know who was out here at my home. I am fuming and will be taking this ALL the way up to hold this little scumbag and his partner accountable.

  Nautilus Community Solar LLC

  Date: 09/03/2024

  *****, thank you for sharing your experience. We take concerns about security and trust very seriously, and your feedback is important to us as we work to ensure a positive experience for all our clients. We strive to maintain the highest standards in all interactions and regret that this situation has caused you frustration. Please contact us directly at ************ or by email at ************************************************************* so we can address your concerns. We are here to assist you.

• Review fromKriss G

  Date: 07/02/2024

  BEWARE: Nautilus Solar is FRAUDULENT and DECEPTIVE. A Nautilus Solar door-to-door sales representative came to my door to tell me about a new federal and state government project that encourages households to supplement their electricity with local community solar services. I was promised that singing up for this community solar program using an auto-payment plan it would result in a 10% reduction in my electricity expenses. Maryland has a three-day contract review and cancellation law that protects consumers who make purchases from door-to-door sales reps. ** day three I wrote a cancellation letter to Nautilus Solar via certified mail and forwarded a pdf copy via email. In fact, the sale rep told me that my assigned local community solar field facility was still under construction and that I would be placed on a waitlist for the next 2-3 months before being contacted to confirm that I wanted to be connected for service. I cancelled because there was no written documentation that I would actually get a 10% reduction in my electricity expenses and I found that Nautilus Solar is a Third Party Provider and is NOT regulated so their rates are unpredictable. Nautilus Solar replied to my cancellation email stating that allocations of members that recently subscribed was already sent to the solar farm that I signed up to and that it was going active today, a day after I sent my cancellation notice. The customer agent goes on to say that it would take 1 to 2 billing cycles for the utility to apply the solar credits to my electric service and that my last bill from Nautilus Solar would be in Nov 2024. My initial encounter with Nautilus Solar was the end of June 2024. I checked my utility company and confirmed that I'm not connected with any solar services yet but Nautilus plans to bill me for months! DO NOT SUBSCRIBE!!!

• Review fromNikko S

  Date: 05/10/2024

  Nautilus Community Solar is fraudulent. The service rep that came door to door gave misleading information about the program worked with my electric company. I was told that i would just have to pay my regular electric bill and that was all because they said they had partnered with the electric company which is not the case. Received a bill 4 months later after signing up with company. We were told nothing about getting a second bill. Getting a hold of the company extremely difficult and after we did representative was not knowledgeable about the product they were selling or the process. Do not sign up with this company.

  Nautilus Community Solar LLC

  Date: 05/15/2024

  Hi *****, We appreciate you bringing this to our attention. Every comment helps us to better understand our customers' needs and enhance the clarity of the information we provide. We regret that your experience did not reflect the high standard we aim to uphold. We are committed to improving and genuinely value your perspective. For any immediate needs, please contact our customer care team who are ready to assist you. Sincerely,The Nautilus Solar Team