Reviews

This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Astound Broadband powered by RCN has 17 locations, listed below.

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  Astound Broadband powered by RCN

  650 College Rd E Ste 3100 Princeton, NJ 08540-6629

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  RCN

  100 Baltimore Dr Wilkes Barre, PA 18702-7955

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  RCN

  1130 Connecticut Ave NW Ste 400 Washington, DC 20036-3990

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  RCN

  196 Van Buren St Ste 300 Herndon, VA 20170-5337

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  Astound Broadband by RCN

  1133 Avenue of the Americas New York, NY 10036

Review Details

• Review fromKaren L

  Date: 10/09/2024

  The RCN internet service is terrible, my video conference tools such as zoom keep crashing with this internet. Plus, they started with a $33 price point and then without my consent kept increasing price to over $50 and now to over $106. This is outrageous!! They think their customers are stupid?

  Astound Broadband powered by RCN

  Date: 10/10/2024

  Hello, *****! Thank you for reaching out to Astound Broadband. Providing fast, dependable internet service at a competitive rate is one of our top priorities. Let's run some tests on your connection and determine the best way to correct the issue and also review your monthly billing. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromLance T

  Date: 10/01/2024

  Cancelation policy is unacceptable. Service that ends even one day outside of a billing cycle will not be pro rated. Instead you are asked to pay a full month of service, even if the router is no longer connected. This change apparently happened in February and customer service is unable to assist or provide any alternative options.

  Astound Broadband powered by RCN

  Date: 10/02/2024

  Hello, *****! Thank you for sharing your recent experience with Astound Broadband. I'm sad to hear that you chose to disconnect service. Our terms and conditions were updating in the beginning of April 2024. Our policy is that internet-only customers are billed to the end of their current billing cycle when disconnecting service. (Customers are still able to use their service when a disconnection is placed up until the end of the billing cycle.) We are still here to assist you, so if you would like to review your account, please don't hesitate to reach out to us at ******************************************************************* with "Attn ****** BBB" in the subject of your email. Thank you for the time you spent with the Astound service family! -******
  
  

• Review fromAlice S

  Date: 09/30/2024

  Absolutely terrible technical and customer service!My more realistic rating would actually be zero ******** addition to countless outages and totally inadequate information provided about those outages (accurately described in the review below from **** *.), I recently learned that I had been paying for an Internet speed of 1G (high speed Internet) while using a modem owned by Astound Broadband that was appropriate only for speeds up to 500 **** This situation was in effect for well over a year before a customer service *** mentioned that situation to me by phone and theorized that it "could be responsible for the problems you've been having." Amazingly, a technician who had come to my house to ***air the modem just a month or two earlier had not noticed this disc***ancy.I discontinued what I consider to be this inferior service a couple of months ago and won't miss the stress created in my life by Astound Broadband. Many of my neighbors have endured the same experiences and are also looking for an escape route.

  Astound Broadband powered by RCN

  Date: 10/01/2024

  Hi, *****! Thank you for reaching out to Astound Broadband. We're sorry to hear you chose to disconnect service. It would have been my pleasure to connect with you and make sure that your connection connection issues were properly escalated and fully resolved. We're still here to help. If you would like to have your account reviewed for any reason, please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******

• Review fromKiva S

  Date: 09/27/2024

  DO NOT USE THIS COMPANY PERIOD. THERE IS A REASON THAT THEY HAVE A "F" rating with the BBB. They should not get any stars. This review should have zero stars for this company.

  Astound Broadband powered by RCN

  Date: 09/28/2024

  Hello, Kiva! Thank you for reaching out to Astound Broadband. We're disappointed to see that you aren't fully satisfied with your service. I'd be happy to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. In your email, please include specific details regarding your concerns. Thank you for being a valued Astound customer! -******

• Review fromKelsi B

  Date: 09/27/2024

  After a significant increase in my monthly bill to $150 a month I decided to purchase my own modem/router to help reduce the cost of my monthly bill. I had called to notify them of my new modem/router and provided the *** number on the unit in order to set everything up and did so successfully without any significant issues. I had no issues with the internet for approximately a week and then after sending back their equipment via ***** my internet suddenly ceased working. After attempting troubleshooting on my end, I called RCN/Astound to see if there was an outage in the area and to try to get my internet back up and running. I was told that they did not have the *** number for my new modem (which seemed very odd given I had called previously to provide that info and had my internet up and running without any issues for the past week- why did that information suddenly disappear?). I again provided my *** number to try to resolve the issue and after several attempts of them saying everything was good on their end, restarting my modem, computer, trying multiple devices, etc. I was told that they would need to send out a technician to resolve the issue and that it would cost $80 to do so. If I didn't want to pay the $80, instead they could add on an additional service for $5 a month that would cover the cost any time a technician would need to come to my home. At this point, I told them that instead I would just switch internet providers because none of this makes sense for me financially. As soon as I threatened to change internet providers, the internet was suddenly able to be up and running without issues. The whole thing felt like a scam and very dishonest business practices to try to get me to spend additional money now that they will be losing the revenue on the monthly fees for the rental equipment.

  Astound Broadband powered by RCN

  Date: 09/28/2024

  Hello, Kelsi. Thank you for reaching out to Astound Broadband. It's of the highest importance to us that our customers have access to reliable service at an affordable rate, as well the best customer care. I understand your concern and would be glad to make sure that your connection is stabilized so you can continue service with us. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromRanjeet P

  Date: 09/26/2024

  I switched to Astound last year. At that time, they were running an offer wherein new customers would get one month's free ******************** and **** gift card. I was free month would be reflected in my bill and **** gift card will be delivered without any further action from me. I followed up couple of months afterwards when I didn't see anything. Again I was assured that this will be reflected in upcoming billing cycle and **** gift card will be sent separately. Today, I called them again to follow up and now I am being told that they can't do anything about it as billing disputes need to be resolved within 30 days (!!!). ..and they do not keep records of call notes from last year. They even tried to blame me for it as according them " you should have stayed on the top of it". Clearly no ethics and blatant bait and switch tactic.

  Astound Broadband powered by RCN

  Date: 09/27/2024

  Hello, *******! Thank you for reaching out to Astound Broadband. I would be glad to check on the status of your gift card and ensure that the free month was applied to your account. Please email me at ***************************************** with "Attn ****** BBB" in the subject of the message so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -Jackie 

• Review fromNicole O

  Date: 09/23/2024

  My bill sneakily increased from $40.41 to $50.10 and now $67.68. When I asked why, the operator couldn't explain. I signed up last year for a two year plan that said my price wouldn't change. My wifi and equipment rental have both increased substantially. They're so sneaky. I would advise against signing up with them. She couldn't explain to me why this happened and said, "regardless, this is as low as it's getting." You're telling me since signing up a year ago my bill has increased almost $30 - almost doubled - for wifi?!?!?!? Now I'm on hold to speak to someone else... 33 minutes and 22 seconds in. This is ridiculous. Absolute robbery.

  Astound Broadband powered by RCN

  Date: 10/01/2024

  Hello, ******! Thank you for reaching out to Astound Broadband. We strive to provide the best experience for our customers, and that includes offering competitively priced service. Let's review your account together! Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromAdam V

  Date: 09/18/2024

  We've been having ongoing issues with our internet service entirely dropping at least four times a day for periods of ten minutes or more since Aug 1. That's doesn't seem like much time out of a day, but it interrupts crucial work meetings, causes loss of design work on website updates, ruins the best parts of streaming movies, and destroys progress in multi-player games----over and over and over again. Work says I need to "do something about how often I drop out of meetings". I now use my mobile hotspot if I want reliability.The only thing that's maybe more infuriating is the consistent helpless response we've gotten from Astound each time we call for support. This same exact issue happened a year and a half ago and was ongoing for OVER THREE MONTHS before it was repaired properly! Instead of believing me and looking at the big picture, each time I call support I start from the beginning where the tech asks me to first reset my modem---and then comes the canned responses from the **** that have no actual problem-solving steps to follow. They sometimes tell me that "there is a reported problem in the area which will be fixed by 5pm" and we have to wait until then to call back. It's just to get us off the phone. Over ten technicians have come to the house (interrupting our work day). Each leave saying they fixed the problem only to find out hours later its not fixed. We've had our equipment (router and modem) completely replaced twice. The only thing that fixed the problem last time was a line technician working somewhere upstream from our house but apparently one customer isn't worth the hassle of doing the proper repairs again.The latest update is noticing our bill actually just INCREASED by $40 a month on Sep 1, despite all of my calls to tech support and the inconvenience dealing with this issue. They honestly DO NOT CARE. How does this business survive? Oh right, people are stuck with them---Astound is the service I am stuck with because I'm a renter.

  Astound Broadband powered by RCN

  Date: 09/24/2024

  Hello, ****! Thank you for reaching out to Astound Broadband. We know our customers depend on having a fast, reliable connection for an affordable monthly rate. Let's take a closer look at your account together. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being part of the Astound service family! -******

• Review fromBurt K

  Date: 09/17/2024

  They raised the monthly bill from $267 to $380 now that is gouging. They do not even care if you leave astound. They treat you like they want you to heave. They need to be investigated by the government

  Astound Broadband powered by RCN

  Date: 09/24/2024

  Hello, ****. Thank you for reaching out to Astound Broadband. We're certainly don't want to lose you as a customer and are here to assist you with your billing concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can help with making sure you're getting the best possible value. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for being a valued Astound customer! -******

• Review fromTa E

  Date: 09/12/2024

  Astound (RCN) does not prorate the final months bill. The Company is asking me to make a full payment of the month for 3 days of service. This is not fair and I will never use RCN again.

  Astound Broadband powered by RCN

  Date: 09/13/2024

  Hello, Ta Er. Thank you for reaching out to Astound Broadband. When an account that has ******************** service only is cancelled anytime within the billing period, internet service remains available until the current billing period ends. This policy went into affect in April 2024, and customers were notified prior to the change via mail/email. If you would like to review your account, please email me at ***************************************** with "Attn ****** BBB" in the subject , and I will be happy to do so. Please include your phone number so I can look up your account and a link to this review (or a screenshot of it) in your email. Thank you for the time you spent with the Astound service family. -******