Business Profile
Internet Services
Astound Broadband powered by RCNHeadquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Internet Services.
Reviews
This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 216 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromC23 C.
Date: 08/05/2022
Since Astound took over WOW the actual service and technical support have and been terrible. The internet is out of service more than it is operable. I have placed numerous calls to technical support with no resolution. A technician actually came to our home, found an issue, said he needed a part, left, and never returned! And now, not only is our internet not functioning, cable service to our television is not functioning. Do not contract with Astound.Astound Broadband powered by RCN
Date: 08/10/2022
Hello, ******! Thank you for reviewing your recent experience with Astound powered by RCN. One of our top priorities is to deliver reliable service. I understand your frustration, and would be glad to look into this for you. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ******" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromMark K
Date: 07/27/2022
Lousy service I thought WOW was terrible Astound Broadband is worst service is down more then running and I pay a lot for service which I am not getting... ??Astound Broadband powered by RCN
Date: 07/29/2022
Hello, ****! Thank you for reviewing your recent experience with Astound powered by RCN. We strive to provide affordable, reliable service at all times. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromKate E
Date: 07/21/2022
Astound Broadband effectively provided false advertising to us in May 2022. We noted that Astound had a deal for internet for $44.99 per month with a $200 gift card after a couple of months of service. We had the service set up through our utility provider using our own modem/router and called multiple times prior to the scheduled installation date to confirm that the amount and benefits agreed to above were accurate. The day of our scheduled installation, Astound cancelled our setup without any advance notice when we really needed functional service as of that day.We receive the first **** and see that they have not only charged us $49.99 per month, but also $12 in additional fees that were not described in the contract terms. We called multiple times to request that the agreed upon monthly rate and benefits would be reinstated, and they provided multiple different responses as to why we were not eligible, including that 1) we did not sign up directly online for ourselves (though our utility company did on our behalf) and 2) didn't use their equipment), which was not stated as a term to make us ineligible for the rate. When we asked for them to review our call record over the last 2 months, they were consistently not able to find anything, which seems disingenuous given they record all inbound calls. Overall, we are very disappointed with the overall poor customer service and lack of transparency ******************** has provided us with regard to our service, and feel that their advertising on deals was highly misleading.Astound Broadband powered by RCN
Date: 07/23/2022
Hello, ****! Thank you for reviewing your recent experience with Astound powered by RCN. We strive to provide affordable, reliable service and the highest level of customer care. I'm sorry to hear that we didn't live up to this high expectation. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ******" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromScott W
Date: 07/20/2022
They installed my cable June 14th 2022 and ran the cable through my elderly neighbors patio furniture, up a tree to be tied, then ran at about a foot off the ground at tripping height to the utility box. It is now late July and I haven't gotten any signs that this is going to be resolved.Astound Broadband powered by RCN
Date: 07/22/2022
Hello, *****! Thank you for reaching out to Astound powered by RCN. Safety is our first priority, and we need to make sure that the issue with the outdoor line is resolved as soon as possible. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued part of the Astound service family! -******Review fromLinda T.
Date: 07/15/2022
Astound Broadband sucks! From Dec 2021-May 2022my monthly **** for unlimited phone w/calling features, high speed internet 250 and enhanced voicemail has been $83.58. My **** on 5/1/22 was $83.58 (billing for 5/1-5/31/22). I received another **** dated 5/26/22 (billing for 5/23-6/22/22) total $143.73. The **** dated 5/26/22 had various credits and then the final total was $101.24. I received another **** on 6/23/22 in the amount of $119.11. Breakdown of services-5/1/22-unlimited phone w/calling features- $10.00,High speed internet- $49.95,enhanced voicemail- $5.00, taxes $, total 83.58.5/26/22-bundled services $0,high speed internet - $79.95,digital phone - $34.95,calling features $5.00,enhanced voicemail - $5.00, taxes $, total $143.73 w/multiple credits $101.24 6/23/22-high speed internet $59.95,digital phone- $20.00 (this included enhanced vm & unlimited phone),one time charges- $19.50 (overage on data usage), taxes, total $119.11 this included late fee because I had Covid and was late paying ****. I called customer service on 7/12/22 and asked WHY my billing is changing from month to month. I do not do anything differently, I've worked from home for 3 years. I was told I went over on my data usage this month and it is capped at a certain amount (I've never seen this charge before). However, I could buy up to the next level if I want to pay more money. I wanted to talk to a supervisor to file a complaint. He stated he would put in a formal complaint, and have a supervisor call me. I have not received a call. This is my second call to Astound regarding billing issues. At the end of May our phone was shut off for about a week. I have been told by various people it wasn't Astound. However, when it finally came back on, I had to call them because I couldn't get into vm. I was informed my 4digit code now had to be 6. I have lost all calling features. No caller id, no blocked #... STOP RAISING THE MONTHLY PRICING!Astound Broadband powered by RCN
Date: 07/16/2022
Hello, *****! Thank you for reviewing your recent experience with Astound powered by RCN. We strive to provide affordable packages as well as stellar customer care. I'd be glad to review your account and make sure you are receiving the best value possible. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a part of the Astound service family! -******Linda T.
Date: 07/20/2022
I am not satisfied with this answer. While it's great you want to give me a more affordable package, this did not address my issues of my monthly billing amount changing (3 months in a row), my services being taken away without notifying me while continuing to raise the price or the fact that you shut my landline off for a week and no-one is taking responsibility for this issue. My next step is to contact the *** about your business practices. I have spoken to 3 other people who have had the same issues.Review fromRuth R.
Date: 07/13/2022
RCN is by far the worst internet company I've ever used. The representatives make it that much worst to do business with. Not only is the internet itself slow n crappy. The bills are horrendous..STAY AWAY. Affordable, stable service..BULL CRAP! RCN please don't respond, the money you've stole from me. I don't even wanna hear back from you ever again! I am calling the cancelation department in the morning and returning my boxes the same day. Terrible service, representatives, prices and support teams., NEVER USE THEM FOR SERVICE! save yourself the aggravation...please!!!Astound Broadband powered by RCN
Date: 07/14/2022
Hello, ******! Thank you for reviewing your recent experience with Astound powered by RCN. We strive to provide economical, reliable service and the highest level of customer care. I'm sad to see that we did not live up to this high expectation, and that you are considering disconnecting your service. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ******" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Astound Broadband powered by RCN
Date: 07/14/2022
Hello, ******! Thank you for reviewing your recent experience with Astound powered by RCN. We strive to provide economical, reliable service and the highest level of customer care. I'm sad to see that we did not live up to this high expectation, and that you are considering disconnecting your service. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ******" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromTony S
Date: 07/13/2022
RCN need to add some more techs you should not have to wait a whole week for your internet to be fixed. I got to wait till my service is back on I cant done nothing. All because of old equipment that they dont upgrade. I had the equipment for about 8 years then it blew up on me now I have to wait till Monday till its fixed. I think that is bsAstound Broadband powered by RCN
Date: 07/14/2022
Hello, ****! Thank you for sharing your recent experience with Astound powered by RCN. One of our top priorities is to deliver fast, stable service. I understand how disruptive connection issues can be. I would be happy to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a part of the Astound family! -******Astound Broadband powered by RCN
Date: 07/14/2022
Hello, ****! Thank you for sharing your recent experience with Astound powered by RCN. One of our top priorities is to deliver fast, stable service. I understand how disruptive connection issues can be. I would be happy to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a part of the Astound family! -******Review fromB. T.
Date: 07/11/2022
This company has horrible customer service. They take your information down and say someone will get back to you in a few days - no one ever calls back and I have to call them and start the process all over. My issue started on April 23, 2022 - no internet service. To make a long story short they said I can give you internet but I have to disconnect my phone and someone will need to come out to check the lines. It is now July 11, 2022 and probably had 5 technicians come out and still no phone service. I call and they send out a technician and the same old story that another person needs to come out - building inspector came out twice so they say but no one knows their findings. This account is my moms who is 94 years old and has been with RCN for over 20 years - if we could switch I would in a heartbeat but because she lives in a condo we have to go with them. Like I said my mom is 94 and likes to have a land line. The last technician was out July 1,2022 and suggested the building go Fiber optic and we wouldnt have this problem. He said you have internet and cable but the signal is low - I said yes I know because my internet goes out sometimes and there are channels I cant get because the signal is low. I was happy with AT & T internet and phone. RCN had a bundle that the condo association went with. As they say you get what you pay for.Astound Broadband powered by RCN
Date: 07/19/2022
Hello, *******! Thank you for sharing your recent experience with Astound powered by RCN. One of our top priorities is to deliver fast, stable service along with stellar customer care. I understand how disruptive connection issues can be. I would be happy to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ******" in the subject so I can better assist you. Thank you for being a part of the Astound family! -******B. T.
Date: 07/20/2022
The RCN supervisor was here last week and set up a work order with condo management to get into some of the units to see where the problem was coming from. This was set up for today July 20 - 9am-12 pm. Everyone who needed to be notified was. I was told by maintenance that RCN was here but left because he couldnt get in one of the other units above - but the units above were not on the list. This has been going on since April 23 - 3 months - my mom who is 94 years old doesnt have a land line because there is not enough signal for cable, internet and phone. My internet drops and my cable freezes and volume hoes out for a few seconds. Tv channels that I used to get I cant get because signal is poor. RCN had crappy service / when you call the company no one knows whats going on with your account and you have to explain everything all over again.Review fromBen K
Date: 07/08/2022
Can't seem to talk to anyone! My internet works but freezes. Their automatic support wants me to restart my modem WHICH IS NOT THE PROBLEM. I want a person to talk to and THERE IS NO ONE!!! i will be checking around for other providers. I only want internet services with an actual person like WOW used to have.Astound Broadband powered by RCN
Date: 07/12/2022
Hello, **** Thank you for reaching out to Astound powered by RCN. We strive to provide reliable service and the stellar customer care. We offer 24/7 customer support at **************. We also offer support on social media and via online chat, though the hours for these methods of communication are not 24/7. I'd be glad to review your account and determine the best way to resolve your connection issues. Please email me at ***************************************** with "Attn ******" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromDavid B
Date: 07/05/2022
RCN rebranded themselves as Astound and it must be because they're service is so astoundingly horrible. They constantly increase prices and add bogus charges to your account. On two separate occasions I've had to contact customer service about wrong charges and when I try to ask about why it was charged, the agent gets short with me and eventually just removes the charge. But they never explain WHY the charge was even there. The first charge was almost $100 for a service visit which never happened. The second charge was for internet service 2 days after my last day of service and 5 days after my equipment had been turned off. My only assumption is that they add these charges on to customers **** in the hopes people don't see and pay them. No ISP is angelic but RCN/Astound truly go out of their way to be awful.Astound Broadband powered by RCN
Date: 07/07/2022
Hello, *****! Thank you for reviewing your recent experience with Astound powered by RCN. Two of our goals are to provide affordable service and the highest level of customer care. I'm sad to hear that we dropped the ball, and that you decided to disconnect service. If you have any remaining questions or concerns, please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for the time you spent with our service family! -******
Astound Broadband powered by RCN is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.