Business Profile
Internet Services
Astound Broadband powered by RCNHeadquarters
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Reviews
This profile includes reviews for Astound Broadband powered by RCN's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.11/5 stars
Average of 215 Customer Reviews
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Review fromWilliam D
Date: 02/03/2023
I have never once received a bill that was anywhere near the advertised rate. They advertised 39.99/month, but I was paying 68 minimum, and they recently raised it again with no notice. A few fees is one thing but I've consistently paid almost twice what I signed up for. Incredibly deceptive practicesAstound Broadband powered by RCN
Date: 02/04/2023
Hello, *******! Thank you for sharing your recent experience with Astound powered by RCN. We strive to offer a variety of competitively priced packages. I'd be glad to review your account to make sure you have the best value for your needs. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued part of the Astound service family! -******Review fromTracey R
Date: 01/29/2023
Poor customer service. No one has a professional appearance or attitude. Continually poor internet connection. For the last 18 months continuous problems, no resolution by 2 tech visits. Continue to pay $100 per month for horrible service and coverage. If we could find a reliable internet provider in our area we would switch. No other option which explains why they are not motivated to do anything about it.Astound Broadband powered by RCN
Date: 02/07/2023
Hello, Tracey! Thank you for reviewing your recent experience with Astound Broadband. Our goals are to deliver stable, competitively priced service and the very best customer care. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at [email protected] with "Attn Jackie BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -JackieReview fromNancy S
Date: 01/21/2023
Horrible service that uses TIVO. It "pauses video"when watching TV and goes into an idle mode. I thought *********** was bad, but this is 10 times worse. When *********** switched to this awful company, I was given a reduced rate and after 2 months, it's gone up. They lied when they told me I could keep the initial rate. **************** isn't good either. If I try to call, the line is always static and I can't hear them. WOULD DEFINITELY NOT RECOMMEND.Astound Broadband powered by RCN
Date: 01/24/2023
Hello, *****! Thank you for reviewing your recent experience with Astound Broadband. We strive to provide affordable, reliable service and the highest level of customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromAlex S.
Date: 01/14/2023
Ive had the service for 2days. The worker they sent out to install my service went to the wrong apartment. He returned over 6 hours later stating he couldnt install it due to the time of day it was which was after 6:00pm. They installed the following day and was late for the appointment time. They then gave me the wrong speed for the amount of devices I informed them I had. Then when attempting to upgrade the speed and lay the difference they were unable to do that. They are making me wait 3-4 days for someone to contact me regarding my plan. I am unable to utilize my Wi-Fi.Astound Broadband powered by RCN
Date: 01/14/2023
Hello, *****. Thank you for reviewing your recent experience with Astound Broadband. We strive to provide affordable, reliable service and the highest level of customer care. I'm disappointed to hear that we did not live up to these high expectations, but I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromCynthia Z
Date: 12/27/2022
Internet goes down at least 9 times a day. Always excuses and never fixes. They bought out Wave Cable which rarely went down but since the switch, on some days it goes down every 20/30 minutes. IM'd with customer service and my area isn't even on their list of places they serve and had to convince more than one CSR that I really do have Astound for my internet provider.Astound Broadband powered by RCN
Date: 12/28/2022
Hello, *******! Thank you for reaching out to Astound Broadband. We know our customers want a reliable connection. I understand how frustrating connection issues can be. I'd be glad to review your account and determine the best way to resolve your connection issues. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromEve A
Date: 12/25/2022
Worst internet company in the *************. I have had no internet, cable or landline service for 3 days and its christmas weekend. When you call they wont connect you to an agent and they keep saying service will be restored within a two hour time frame. When you call back, they tell you its going to be restored two hours from that time in the last message. I believe they dont wanna pay their technicians overtime so they decide to ruin peoples holidays instead my family members that traveled five hours left early because we couldnt partake in the activities were going to do for the holiday.Astound Broadband powered by RCN
Date: 12/27/2022
Hello, ***! Thank you for reviewing your recent experience with Astound Broadband. Our goals are to deliver affordable, reliable service along with exceptional customer care. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being part of the Astound family. -******Review fromMary Ann G
Date: 12/23/2022
ONE STAR IS TO HIGH. Very poor customer service. No ******************** and phone service. Called on Thursday 12/22 and no one available until Tuesday 12/27 between 2-4. **************** tech did not care that we need internet for work and was only giving us a $25 credit. When I said I expected more he laughed and said why would you think it would be more. He actually hung up on us. We had WOW for years and since Astound took over we have had several internet issues. Cannot trust Astound rates go up and very poor service. They want your money but provide poor customer service. I think it is time for a change.Astound Broadband powered by RCN
Date: 12/27/2022
Hello, **** ***! Thank you for reviewing your recent experience with Astound Broadband. We strive to deliver reliable, ****************** along with stellar customer care. I'd be glad to review your account and determine the best way to resolve your concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromAlbert H
Date: 12/19/2022
3 outages within a single week, each one lasting multiple hours. Current outage is again, still ongoing. Service is extremely unreliable, and there is no desire to improve or fix their performance.Astound Broadband powered by RCN
Date: 12/20/2022
Hello, ******! Thank you for sharing your recent experience with Astound Broadband. Two of our goals are to deliver reliable service and the very best customer care. I'd be glad to review your account and make sure your concerns are resolved. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromBen T
Date: 12/17/2022
I am not happy with Astound/Wave because the prices are outrageous they keep going up and up and up. I have been a longtime customer and this is the way they treat me that's going to end.Astound Broadband powered by RCN
Date: 12/20/2022
Hello, ***! Thank you for reviewing your recent experience with Astound Broadband. We strive to provide ****************** and exceptional customer care. I'm disappointed to hear that this was not your experience. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******Review fromDonyea J
Date: 12/16/2022
HORRIBLE CUSTOMER SERVICE, Their representatives will say anything to a customer to make a sell or to get the customer off the phone. I was completely lied to and when I spoke with a supervisor(*********) she stated there was nothing she could do. I even asked her to pull the call that I had with the representative so she could hear what was told to me. she clearly didnt believe me because she didnt even attempt to help resolve my issue. WRY DISAPPOINTED. I will be contacting the corporate office. if I have to get in touch with ********************* himself I will. Representatives should not be able to lie to customers who are paying for a service. I have the date and time of when I called. Now that the representative didnt want to leave a case note its the customers fault. Horrible, I would NOT recommend their services to anyone.Astound Broadband powered by RCN
Date: 12/17/2022
Hello, Donyea! Thank you for reviewing your recent experience with Astound Broadband. We strive to provide ****************** and exceptional customer care. I'm disappointed to hear that this was not your experience. I'd be glad to review your account and determine the best way to resolve these concerns. Please email me at ***************************************** with "Attn ****** BBB" in the subject so I can better assist you. Thank you for being a valued Astound customer! -******
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