Complaints

This profile includes complaints for Megabus.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Megabus.com has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Megabus.com

  349 1st St Elizabeth, NJ 07206-4010

• 

  megabus.com

  240 Kellogg Blvd E Union Depot Saint Paul, MN 55101-1545

• 

  Megabus

  John F Kennedy Blvd & 30th St Phila, PA 19104

• 

  Megabus

  775 E Broad St Athens, GA 30601-2826

• 

  Megabus.com

  815 Pierce St. Houston, TX 77002

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hey *****,When coming to terms with compensation for the disastrous trip on 5/30/23 please remember that people were stranded for close to 6 hours. We had no where to purchase snacks, or a place to sit outside. We disembarked the assigned broken bus because it was smoking and we were inhaling the gaseous fumes of the bus. After waiting for 2 hours outside we returned to the dark for several reasons:1. Storm clouds were gathering, the winds had picked and the temperatures had dropped.2. It was getting dark.3. Most of our phones internet connections were delete, we needed to recharge.Therefore the bus that reeked of gasoline fumes was our only option. For myself I have a son who is autistic with diabetes. My small store of snacks had ran out. There was another mother with a 6 year old child.This is unacceptable. My first question is why did we switch buses? The bus that left *********, ** was operable. We were told that we were going to pick up the passengers of the inoperable bus. Once we got there we were herded out the working bus and the passengers that were headed to ** boarded the bus that we were on. Then the driver told ** that we were taking the bad bus to *******. Within 2 minutes the bus started smoking and the smell of engine oil and gasoline permeated the cabin of the bus. We were gaslighted.We were left to the environments of *******, ** for close to 4.5 hours. After charging our phones some people called door dash to deliver pizza. This is something that Megabus should have done.We reached ******* at approximately 2:15 in the morning, passed the time that ***** operates.Again your passengers were left to their own devices. Personally I called LYFT and spent $40 in carfare. This something else that Megabus should had planned out by offering there customers either Uber/Lyft vouchers.Well this 68 year old woman has had enough of this type of treatment and have declared that this will be her last rodeo with the Megabus

  Business Response

  Date: 05/09/2023

  Hello *******,
  
  I hope all is well. 
  
  I apologize for the frustration you are experiencing. Our customers matter to ** and I appreciate you bringing these types of issues to our attention so that we can investigate and get to the root cause. It is our goal to ensure we are doing everything we can to make our customers happy.   
  
  I am very sorry for the long delay you experienced on your trip.
  
  Our buses are inspected by our drivers every day but unforeseen issues can still occur on the road.

  After investigating this matter, I see the bus was broken down for 3 hours and 59 minutes. 
  
  We have refunded you the cost of your reservation for the inconvenience on May 4, 2023. 
  
  Unfortunately, we cannot provide you with additional compensation. 
  
  I apologize again for any inconvenience we have caused you. 
  
  Thank you for choosing Megabus. We appreciate your patronage!
  
  Kind regards, 
  

  ******

  Customer Service Supervisor

  *************************************;

• Initial Complaint

  Date:03/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried purchasing a bus ticket and it was supposed to arrive in the afternoon but when I checked out I kept getting an error and then I had to do it 3x and somehow when it went through at the end I ended up with a ticket arriving at 4:50pm on a Friday which I never would have been able to do due to religious observance. I dont know how this happened but I couldnt take that bus and the original one was gone and I ended up having to buy a train ticket instead because the ticket emailed wasnt the one I originally wanted and tried checking out with. Please refund ***** euro. Thank you

  Business Response

  Date: 03/27/2023

  Hello *******,
  

  I apologize for the frustration you are experiencing. Our customers matter to us, and I appreciate you bringing these types of issues to our attention so that we can investigate and get to the root cause. It is our goal to ensure we are doing everything we can to make our customers happy.   
  
  I am eager to address your concern, but I can't find your account.
  
  Please resend your information along with your reservation number so we can investigate and respond to you.
  
  If you do not have your reservation number, please respond with your trip details (origin, destination, date and time of travel) and the email address used to make this purchase.
  
  Thanks for choosing megabus.com. We appreciate your business. 

  Kind regards, 

  *******

  
  

• Initial Complaint

  Date:03/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Complaint: 19548378
  
  I am rejecting this response because: The bus that I was provide in no way shape or for is the bus that is pictured on the advertisement via the website.  This is bait and switch issue the bus is not labeled mega bus as well has missing amenities promised.  I refuse this as I did not receive the service as advertised.  This is a deceptive practice. 
  
  
  
  Regards,
  
  ****************************

  Business Response

  Date: 03/19/2023

  Hello ***********,
  

  I apologize for the frustration you are experiencing. Our customers matter to us, and I appreciate you bringing these types of issues to our attention so that we can investigate and get to the root cause. It is our goal to ensure we are doing everything we can to make our customers happy.  
  

  Our buses are cleaned after each trip, I have sent your complaint to our escalation team.
  

  After investigating this matter, I see we have uploaded that information on our website at www.megbus.com about our bus stop.
  

  Unfortunately, I cannot honor your request for a refund. But we have provided you a redemption code that is valid for one year from the purchase date.
  

  I apologize for any inconvenience we may have caused you.
  

  Thank you for choosing Megabus.com. We appreciate your business.
  

  Kind regards,
  *******

  Customer Answer

  Date: 03/28/2023

  
  Complaint: 19548378
  
  I am rejecting this response because:the reception code has an expiration date and will expire before I might be able to use it 
  
  
  
  Regards,
  
  ****************************

  Business Response

  Date: 03/27/2023

  Hello ***********,
  

  Our buses are cleaned after each trip, I have sent your complaint to our escalation team.
  

  We have checked your account and see that a 100% redemption code worth the cost of your reservation was emailed to you at ************************ on March 5, 2023.
  

  Unfortunately, I cannot honor your request for a refund. But we have provided you a redemption code that is valid for one year from the purchase date.
  

  I apologize for any inconvenience we may have caused you.
  

  Thank you for choosing Megabus.com. We appreciate your business.
  

  Kind regards,
  *******

  Business Response

  Date: 04/03/2023

  Hello ***********,
  
  Your redemption code is valid for one year from the issued date March 5, 2023. 

  If you are having trouble and/or your redemption code are expired before you are able to use them please reach out to our customer service at **************************************************************. 

  Our agents will be happy to assist you with your redemption codes. 

  I apologize for any inconvenience we may have caused you.
  
  Thank you for choosing Megabus.com. We appreciate your business.
  
  Kind regards,
  *******