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Business Profile

Bus Lines

Megabus.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Lines.

Complaints

This profile includes complaints for Megabus.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Megabus.com has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Megabus.com

      349 1st St Elizabeth, NJ 07206-4010

    • megabus.com

      240 Kellogg Blvd E Union Depot Saint Paul, MN 55101-1545

    • Megabus

      John F Kennedy Blvd & 30th St Phila, PA 19104

    • Megabus

      775 E Broad St Athens, GA 30601-2826

    • Megabus.com

      815 Pierce St. Houston, TX 77002

    Customer Complaints Summary

    • 120 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************

      Business Response

      Date: 03/02/2023

      Hello ****,


      I am sorry to hear that you have experienced this issue and for any inconvenience that this has caused you.


      We have refunded you in the amount of $11.30CAD on 3-2-2023 as we understand the inconvenience caused as a result of this matter.  


      Please allow 3-5 business days for the funds to return to the account associated with the payment method used to book. 


      Thank you for choosing megabus.com. We appreciate your business.


      Kind regards, 

      Megabus Customer Support Team  

      *************************************;

    • Initial Complaint

      Date:01/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************************. I called on January 2nd, because and the customer service representative informed me that no one dealt with these matters over the phone, and told me to wait for a response to the email I sent on 12/30. On January 8th, I was emailed a response stating The date of your trip has already passed so your ticket is no longer valid.. I dont even understand what that means.The absolute confusion of your check out process and the cart caused us to purchase an additional 3 tickets to the same place. I am forced to pay for 3 empty seats. If someone was able to answer my questions ahead of the trip, I would plausibly not have had this problem. I was offered a redemption code, but I am requesting a cash refund of the $56.97 paid. During my return from ***, I was met with a customer yelling at us and the bus attendant because we requested she move out of our reserved seats. There was no support from the bus attendants, therefore, I have no plans to ever use your services again.

      Business Response

      Date: 01/25/2023

      Hello **********,

      I am sorry to hear you are experiencing this issue and for any inconvenience that this has caused you.

      I have reviewed your account and see that we successfully refunded you in the amount of $57.97 on January 25, 2023.  

      If the refund is not yet reflected in your bank account, please note, some institutions can take between 3-5 business days. If you do not see the funds returned to your account,please contact your bank and advise of the date we provided the refund.  

      Thank you for choosing megabus.com. We appreciate your business.

      Kind regards, 
      *******

    Megabus.com is NOT a BBB Accredited Business.

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