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Business Profile

Bus Lines

Megabus.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Lines.

Complaints

This profile includes complaints for Megabus.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Megabus.com has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Megabus.com

      349 1st St Elizabeth, NJ 07206-4010

    • megabus.com

      240 Kellogg Blvd E Union Depot Saint Paul, MN 55101-1545

    • Megabus

      John F Kennedy Blvd & 30th St Phila, PA 19104

    • Megabus

      775 E Broad St Athens, GA 30601-2826

    • Megabus.com

      Union Station Washington, DC 20002

    Customer Complaints Summary

    • 120 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On more than one occasion, Megabus has failed to have wifi. For those with slow phone service, or low data plans, this means the duration of the bus trip is without internet access and this is a safety concern

    • Initial Complaint

      Date:06/07/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a bus ticket for 1:50am in the morning to get to ******** for a job interview. I arrived at 1am and waited for 3 hours for a bus that NEVER showed. Everyone that booked a ticket for the same bus were there and everyone said the bus never arrived. I called Megabus twice and when I got to a representative, I was hung up on both times. I emailed three times and never received a response. Then they deleted my comments on their Instagram account. I would never ride for this ************* again. Boycott megabus.

    • Initial Complaint

      Date:06/04/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      when you travel with megabus, you ride with confidence and comfort..I booked a round trip from ** to ******** and arrived at the bus station, after waiting over an hour passed the departure time did We struggle to finally find someone who told us that trip had been canceled. He couldnt provide us a number to call but only an email and told us if theres space we can join that bus after finally getting ahold of customer service, we were told no refund can be offer after the trip is booked. They have since changed their policy and said that A REFUND can be offered. but told me theres nothing they can do for me since its pass the time. the customer service on the other line said we were notified but couldnt provide proof but even then agreed that 3 hours prior was not a reasonable amount of time by megabus but still cant help me. i booked a round trip and they only offered a one year voucher for one way because only one way was canceled so they believe canceling my trip with no notice what so ever and the fact that we couldnt even contact them that day, its reasonable to assume we should have found our own way to ******** and us the round trip ticket back. I was actually told this and he had to explain round trip to me. this company is abusing covid as a reason because the bus we were finally placed on was packed and no mask regardless of the sign, if megabus actually cares about safety or their customer they can review the cameras to see this was 100% the condition of the bus we were placed on after being told the cancelation was due to over crowding on my original trip.

    • Initial Complaint

      Date:05/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      ***********************************

      Business Response

      Date: 06/02/2023

      Hello *********, 

      Were very sorry for the long delay you experienced on your trip.

      We have refunded your booking in the amount of $54.98USD. Please allow 3-5 business days for this credit to post to your account.

      We hope you will give ** the opportunity to serve you again.

      Thank you for choosing Megabus.

      Sincerely,

      Megabus Escalation Team

      ********************************

    • Initial Complaint

      Date:05/01/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I am reaching out due to a Megabus trip taken on Sunday, April 30.I had paid for a ticket from ************ to ** but realized I needed a reverse ticket. I went to a bus driver at a nearby Megabus stop that told me to switch the direction there was only a fee cancellation.However when I returned to the bus I realized that the information was inaccurate and they charged me again for a ticket. The problem that I have with the business is that the employees jokingly took my card and proceeded to pretend as if my information didn't go through which is beyond unprofessional. As someone traveling, I found this to be very unprofessional as this is unfortunately a tactic used for people to steal information. It was happening in the middle of a torrential downpour and I was in an emergency so I did not have any other option. I bought this up with the Megabus team which did not address the issue. I am asking for my refund for this trip, and to have the behavior addressed. Thank you for your time.

      Business Response

      Date: 05/09/2023

      Hello *****, 

      We appreciate the information you provided about our employees and we apologize for this incident.

      Customer service is our highest priority. We wouldn't be who we are without you, our valued customer.

      The details included in your email has been forwarded to the General Manager who will provide feedback to the employees concerned.

      Please be advised that there is a $5.00USD standby fee for passengers who need to change their reservations same day at select Megabus stop locations. 

      We can only see where you were charged a total of $48.97USD for your order number AJREROA.

      Thank you for choosing Megabus and we hope you give ** another chance to serve you again in the future.

      Sincerely,

      ******
      Customer Service Escalation Lead
      ************************

    Megabus.com is NOT a BBB Accredited Business.

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