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Business Profile

Bus Lines

Megabus.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Lines.

Complaints

This profile includes complaints for Megabus.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Megabus.com has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Megabus.com

      349 1st St Elizabeth, NJ 07206-4010

    • megabus.com

      240 Kellogg Blvd E Union Depot Saint Paul, MN 55101-1545

    • Megabus

      John F Kennedy Blvd & 30th St Phila, PA 19104

    • Megabus

      775 E Broad St Athens, GA 30601-2826

    • Megabus.com

      815 Pierce St. Houston, TX 77002

    Customer Complaints Summary

    • 120 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a ticket for a bus from ************ to ** in April 2022. The bus never showed up. I was issued a code for the value of the bus which I am now being told has expired. The value of money does not expire and this is fraud.

      Business Response

      Date: 10/11/2023

      Hello ******,

      I am eager to address your concern, but I can't find your account.

      Please resend your information along with your reservation number so we can investigate and respond to you.

      If you do not have your reservation number,please respond with your trip details (origin, destination, date, and time of travel) and the email address used to make this purchase.

      Thanks for choosing Megabus.com. We appreciate your business.

      Kind regards,

      *******

    • Initial Complaint

      Date:09/15/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Megabus cancelled my trip from *******, ** to **********, ** on 9-30-23 due to inclement weather. I contacted them numerous times by both phone an email to issue a refund, They assured me on all occasions that they would issue a refund, but it never showed up. Booking number 2-7434-093023-M94R-1100-ATL-MON. They refused to send an email confirmation of any refund.

    • Initial Complaint

      Date:07/19/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was involved in a traffic accident on a megabus traveling from ************* to ************ on 6/22. I have called and called these people for information with no response. I was able to finally track down the police report. I spoke with a gentleman from Megabus last Tuesday who offered me my fair back but we were disconnected. I called back and got someone else who stated they weren't doing anything. Here's the report number for the accident you all can't seem to find. PA2023-826846

      Business Response

      Date: 07/29/2023

      Hello **********,

      I am sorry to hear that you have experienced this issue and for any inconvenience that this has caused you.

      We have refunded you in the amount of $19.99USD on 7-29-2023.  

      Please allow 3-5 business days for the funds to return to the account associated with the payment method used to book. 

      Thank you for choosing megabus.com. We appreciate your business.

      Kind regards, 

      Megabus Customer Support Team

      *************************************;

    Megabus.com is NOT a BBB Accredited Business.

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