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Business Profile

Bus Lines

Megabus.com

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bus Lines.

Complaints

This profile includes complaints for Megabus.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Megabus.com has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Megabus.com

      349 1st St Elizabeth, NJ 07206-4010

    • Megabus.com

      Union Station Washington, DC 20002

    • Megabus USA, LLC.

      4400 S Racine Ave Chicago, IL 60609

    • Megabus

      3191 Armsdale Rd Jacksonville, FL 32218

    • Megabus.com

      420 Summit Point Dr Henrietta, NY 14467-9607

    Customer Complaints Summary

    • 120 total complaints in the last 3 years.
    • 15 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My bus from ** to *** was supposed to depart on 12/31/2023 at ****. I arrived around **** per the guidelines to ensure Megabus had ample time to check tickets and load luggage before departure. It was 37 degrees outside. Our bus did not arrive in the station until ****. People were standing out in almost freezing temperatures for over an hour with few updates and no options for keeping warm. This is beyond unacceptable. Megabus should issue refunds/ credits to every ticket holder and have an overhaul of operations management as this is not an isolated incident.

      Business Response

      Date: 01/10/2024

      Hello and thank you for contacting Megabus ****************.

      Were sorry to hear that your trip was delayed and we understand how much of an inconvenience this can cause you.

      As an apology, we will send you a redemption code worth 100% of the price of your original ticket. It will arrive in a separate email and can be used towards a future purchase.

      To receive your discount, simply enter your code in the area provided before making your final payment. 

      Thank you for choosing Megabus and we hope to serve you again soon.

      Sincerely,

      *****

      Megabus **************** Escalation Team

    • Initial Complaint

      Date:11/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter was stuck in ******* at the hillcroft location in *******, 1st bus broke down and it was hours before another bus came. Daughter was outside waiting for over 4 1/2 hours . *************** closed at 8pm but calls were made before that. No response

      Business Response

      Date: 11/23/2023

      Hello and thank you for contacting Megabus Customer Service.

      We are eager to address your concern, but we can't find your account.

      Please resend your information along with your reservation number so we can investigate and respond to you.

      If you do not have your reservation number, please respond with your trip details (origin, destination, date and time of travel) and the email address used to make this purchase.

      You may forward your complaint with the information directly to ************************************.

      Thanks for choosing Megabus.

      Sincerely,

      Megabus Escalation Team

       

    • Initial Complaint

      Date:11/14/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Regards,

      *******************

      Business Response

      Date: 11/17/2023

      Hello ***,

      I will be happy to assist you today!

      I apologize for the frustration you are experiencing. Our customers matter to us, and I appreciate you bringing these types of issues to our attention so that we can investigate and get to the root cause. It is our goal to ensure we are doing everything we can to make our customers happy.  

      I have reviewed your account and see that we have successfully refunded you in the amount of $58.94 on November 16, 2023.  I also see you have been refunded in the amount of $44.95 on September 19, 2023.

      Please allow 3-5 business days for the funds to show in your account.

      Thank you for choosing Megabus. We appreciate your business.

      Kind regards, 
      *******  


    Megabus.com is NOT a BBB Accredited Business.

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