Reviews

Review Details

• Review fromKatie W

  Date: 12/15/2023

  After this "Home Warranty" company called our company to go out to one of their insured's property and inspect the roof (for our service fee of $59.95) they told the owner that they didn't cover the damages in her policy, but moreover told us to submit an invoice for our service fee and ***** at ServicePlus told us they would cut a check (Net30).We've called the "Contractor ********** ********** several times, only to be given the run-around. Each time telling us that it will be soon... As of today, they said the check had still not been cut and even though it was supposedly Net30, it how now been 84 days.I would not suggest ANYONE, policy holders or contractors trust this "business".

• Review fromCindy L

  Date: 12/15/2023

  I called 2 days ago about my heater going out and my hot water heater not working. Its going to be a week and 2 days before they can get someone out to look at my heater and they havent even put in anything yet for my hot water heater. They said I could get someone else and they would reimburse me up to **************************************** my money back that I paid them and I would go somewhere else. I said they dont have a good rating on the BBB and he started to tell me that ********* is one of the worst places there is but they have an A rating on here. I said Im not dealing with *********.

• Review fromHakan B

  Date: 12/08/2023

  I am very disappointed for their customer service. My heating unit stop the working middle of the cold day and I call them up and after many calls they scheduled team to check. After team report they are telling me my heat exchanger has a crack and they are not covering replacement of this part. I asked them then what you guys covering if you are not going to fix my heating unit, they try to offer $200 to sign and accept this money. This is a another fake company, if something happen like this believe me they will ganna help you save your money you can spend for repair and do not give your money to this guys to enjoy their life with your money Stay away from them You can see other reviews also everyone has a same issue please do not be next victim

  ServicePlus Home Warranty

  Date: 12/11/2023

  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties. ************ CRACKED HEAT EXCHANGER AND LEAKING CARBON MONOXIDE MAKING THE **** NON REPAIRABLE. AS PER SECTION 5B CRACKED HEAT EXCHANGER IS NOT COVERED All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at **************.

• Review fromDavid B

  Date: 12/07/2023

  USE SOMEONE ELSE. THIS COMPANY IS A TOTAL SCAM. The only claim I filed they were a complete nightmare to work with. They wouldnt fix or replace my broken washing machine, but instead said they would play a ridiculously low dollar amount for me to have someone replace the machines motor. That is why I got the service because I dont know technicians. I challenged their finding and they were not willing to listen. It has been 3 months since that claim and I have still not received my check. To boot I cancelled my membership and was still being charged. I called and they said sorry for the mistake. That is stealing and they should be investigated because Im sure they are doing this to everyone. I cant believe they are in business, total scam. PLEASE DONT USE THEM, YOU WILL REGRET IT

  ServicePlus Home Warranty

  Date: 12/08/2023

  Thank you for selecting ***************** Warranty (formerly Total Home Protection) for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. ***************** Warranty strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. The policy auto renews so coverage isn't lost. You no longer wanted service and was granted a cancellation.

• Review fromNoel O

  Date: 12/05/2023

  Waiting 6 days and they still have not sent over a technician! I need to call everyday and they say my claim has been escalated. They say they will pay me $200 if I just do it myself but I know the items to be fixed will be more than this. Bad bad bad service and very disappointing!

  ServicePlus Home Warranty

  Date: 12/06/2023

  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties. A technician was assigned but they became unresponsive which we cannot control. Another service provider is being located or you may utilize the company's reimbursement process.All claims have been properly serviced in accordance with the Service Agreement - all contracts have inclusions as well as exclusions. We are committed to providing a positive customer experience and doing the right thing for all our customers, contractors, employees, and our company. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. If you have any further questions, please contact us at **************.

• Review fromPat P

  Date: 12/02/2023

  This company, ***************** warranty is a total scam. They take your money and do not satisfy any claims regardless. Their customer service rep ******************* is likely the worst in the industry. Please write to the attorney general . They are a TOTAL FRAUD, also by the name total home warranty !I was told they will send ONLY three hundred dollars and was told this before and like last time, never got a check.

  ServicePlus Home Warranty

  Date: 12/06/2023

  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties. Please be advised that the funds have been processed and will be sent within 30 days

• Review fromKathryn E

  Date: 12/01/2023

  On August 4, 2023, I entered into a one-year contract with them, for which they charged my credit card the agreed-upon amount. After the initial 30-day period. Without my knowledge or consent, they fraudulently charged another of my credit cards. I dont know how they obtained another credit card number. When I inquired about this unauthorized charge, I was informed that they entered me into a TWO-year agreement, demanding over $1300 from me. They signed me up for something I did not want or ask for. To my shock, upon reviewing the contract, I found the relevant information deeply buried and challenging to locate. Nowhere in the contract did I explicitly agree to the exorbitant price and extended plan. Despite this, ***************** Warranty claims that, due to the expiration of the initial 30-day window, I am now contractually obligated.I sent a letter to the Attorney General with the request help. Here's the site for ********* ***************************************************. I'll be reaching out to the ********** AG next.

  ServicePlus Home Warranty

  Date: 12/11/2023

  Thank you for contacting us with the above referenced complaint. We treat each complaint with the utmost respect and use this feedback to better serve our valued customers. Understandably there are two sides to every story and always look for a fair resolution between all parties.

• Review fromJohn G

  Date: 11/29/2023

  Lock you into a fixed term that does not allow you to cancel and then say they can raise the prices at any time because of "inflation you know". ***** in "Resolutions" hung up on me when I asked him when I agreed to fluid pricing in a fixed contract. Not sure I should have used big boy words like that

  ServicePlus Home Warranty

  Date: 12/07/2023

  Thank you for selecting ***************** Warranty (formerly Total Home Protection) for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. ***************** Warranty strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact **************** during normal business hours at **************.

• Review fromLuis M

  Date: 11/23/2023

  4:02 yelps < Search ServicePlus Ho... W is .when Total Home Protection... Read more Useful 1 Funny 0 Cool o ************24 minutes ago no start I bought the platinum plan After 30. I made a claim.Claim declined Started a dispute podicy was canceled asked for reimbursement They gave me false information they said reimburse was done It was not. I called the bank This is a ripoff.I don't have the money. Or the service This is a fraudulent company I m not the only one. Look all those reviews keep piling up.don use this service without reading some reviews. Useful o Funny o @ Cool o **************** Search Projects Me Collections More

  ServicePlus Home Warranty

  Date: 12/07/2023

  Thank you for selecting ***************** Warranty (formerly Total Home Protection) for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. ***************** Warranty strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact **************** during normal business hours at **************.

• Review fromNicole D

  Date: 11/22/2023

  No stars for this shady $#@ company. They made put something in. Not only did they send out an incompetent fool to fix my is***, they sent the same lame to come BACK out to fix what he messed up. They refuse to cancel my contract and the "head guy" I spoke to was condescending and dismissive. We need to band together and *** the you know what out this so called company. Their customer service is lousy and their contractors are buffoons. PLEASE PLEASE PLEASE let's put them out of business.

  ServicePlus Home Warranty

  Date: 12/07/2023

  Thank you for selecting ***************** Warranty (formerly Total Home Protection) for all your home warranty needs. We know your time is valuable so we take feedback very seriously. Your feedback allows us to improve our business and promote the level of service expected from a trusted industry leader. ***************** Warranty strives to be a top rated home warranty provider. We have an unwavering commitment to uphold our founding ideals to provide industry-leading home warranty products and exceptional services to the customers we're privileged to serve. We sincerely thank you for your feedback. If you have any questions, please contact **************** during normal business hours at **************.