Gutter Guards
LeafGuard Holdings, IncHeadquarters
Reviews
This profile includes reviews for LeafGuard Holdings, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 167 Customer Reviews
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Review fromC R
Date: 06/27/2023
RIP OFF!!!!! DONT PURCHASE CAUSE MORE DAMAGE THAN LESVING YOUR OLD GUTTER UPReview fromKaren E
Date: 06/15/2023
BAD BAD BAD!!!!!!!!! Stay away from this company. Sketchy, weird sales guy, that was hard to shake. Kept talking, and walking around our property. Got his quote the next day....super over-priced cost for a 30 foot section of gutter. When I called this guy to ask a few questions, he was super rude, unprofessional, and then ended up hanging up on me!Review fromDoug W
Date: 06/15/2023
We had Leaf Guard gutters put on this week and the installation crew worked well and cleaned up nicely. The salesman and installers were courteous and knew their job. *** looks good now to just wait for some rain to see how it works. We choose Leaf Guard since we have many walnut trees around our 2 story house since other systems did not seem to offer the protection that Leaf Guard could provide. So far I would recommend checking them out for your situation.Review fromStan S
Date: 06/13/2023
Leaf Guard ********* is one of the worst businesses that I have ever dealt with as a consumer. They installed gutters on both my roof and garage, and thus far there have been no problems. What I did not like is the way they treated me as a customer after one of the pieces of fascia fell off and their response to my inquiry. After trying to contact them over 2 weeks, they finally called back. I had already selected another vendor to fix the problem. Instead of inquiring about the nature and extent of the problem, they threatened to cancel my warranty, as they are not responsible for the work of others. At one level, they are correct, but this would not have been an issue if they called me back in a reasonable amount of time. The contact person then threatened me again with the potential loss of warranty for my actions in contracting with someone else to do the repair. They used intimidation and scare tactics to bolster their argument, a great marketing strategy on their part! I told them that the issue was not resolvable given their position, and I wondered why they even called me back. At the end of the day, I would never recommend them to others. They were terribly unprofessional and indifferent to my needs, and I paid them thousands of dollars to only be marginalized and treated as someone who had no legitimate concerns. My best recourse is to tell others about this incident and hope they do not use them. They are the most unprofessional company I have ever dealt with in my 68 years of living! ****Review fromDebra P
Date: 06/12/2023
LeafGuard Gutters are a complete waste of money. The gutters do not filter the water during downpours which caused structural damages. I am in the process of having them replaced. I have reached out to the company and no one has returned my callReview fromTerrance V
Date: 06/08/2023
A few months ago we purchased a new home in our 55+ community and decided to install LeafGuard gutters. We discovered online that Leaf Guard of ****** was the company that currently installs LeafGuard gutters. We met with a Leaf Guard of ****** representative who walked around home and measured our gutter needs, showed us the gutters and downspouts and discussed our cost bid. The gutters and downspouts shown to us looked like the same LeafGuard gutters we had installed in our previous home by a company that no longer services ******; hence, we decided to once again install LeafGuard gutters. We were not told that the downspouts were no longer tapered into the grounding receptacles; we discovered at installation that our gray downspouts were changed to go into an ugly, plastic transition ring that only came in white or black. We were also not informed that this installation of LeafGuard gutters would expose the shiny roof flashing over the top of the gutters and the unpainted surfaces under the gutters. We had just spent a lot of money re-landscaping and painting the exterior of our home and this gutter installation by Leaf Guard of ****** has totally negated the aesthetics of our forever home. We called Leaf Guard of ****** to discussed these issues, express our dissatisfaction and asked who was going to pay for the painters to return to paint the roof flashing and under the gutters and we were told they were not painters and it was up to ** to have it painted. Leaf Guard of ******** ended our call with I will send you a **** gift for $100what an insult! We paid almost $12,000 and was left with a botched, embarrassing installation on our once beautiful home! We will NEVER recommend Leaf Guard of ****** to anyone; in fact, we have added this company to the Do Not Use list at our HOA *****************Review fromMichael Y
Date: 06/06/2023
We have received two solicitations for estimates via U.S. Mail this year (one in March and one in June). The strange thing is that the company name appears on their solicitation as Leafguard (one word) whereas their name on the BBB website (same address) is LeafGuard. Also their return address on the solicitation is **************, **, but the letter is signed by the Regional Manager, Leafguard of Chicago and their corporate office on the BBB website is **************, **. Phone number shown on the BBB website is an 888 (toll-free number) and the phone number on the solicitation is a 312 area code (Chicago). Because of past negative experience, we do not do business or seek estimates from companies that conduct this type of marketing. We attempted to send a message in March via their website to request removal from their mailing list, but could not send it as the sender is required to check a box that agrees to further solicitations. After reading the BBB reviews for this company, we respectfully request that the BBB contact this company for us to expedite removal of our name and address as follows from their mailing list. Thank you.The Yazbec Family ********************************************************* ****Review fromSharon F
Date: 06/05/2023
I am so disgusted with this company...we had gutters installed I believe in 2019 AND PAID IN FULL !!!! Probably a big mistake.....we had a crew out three times to fix a leaking gutter in the front and for the last few years we have had water flooding our basement because the drain was installed too close to the window well...I have mold in my basement walls I called week before last and an appointment was set for last week at around 5:30 PM...at 6 I called the service person ( after no response on the phone and could not leave a message as he box was full ) and told him it was too late and we would have to set up another appointment..he said he would have his manager call me the next day ( Thursday ) and set up another time..I waited around all day and NO PHONE CALL...I called the office on Thursday and was told it was fixed on Wednesday..I exp;lained to her IT WAS NOT FIXED !!! She was going to turn in a complaint and someone would get back to me on Friday......NOTHING.....I called again today and gave the info AGAIN...I guess the issue is DON"T PAY IN FULL.....because if you don't owe them any money, they don't owe you any service !!!!!!!Review fromJanice K
Date: 05/17/2023
Love my new LeafGuard gutters & the people were so nice to deal with , from the Salesman to the installer . I'm very relieved to not have to worry about clogging or having someone clean them again! & No more leaking like my old ones did ! Improved the look of my house & a good feature when I sell it ! Highly recommended from me ??Review fromSang G
Date: 05/07/2023
Be wary of Sales. They are not transparent in all the fees and work, and will "omit" a lot of information. For my personal experience, the Sales rep ********* made the pitch sound like all of the fascia wood behind the gutters was rotted and would be replaced, however in reality they only replaced a 10-ft section. Additionally they pitched that Leafguard will remove the gutters should you ever need to paint the house, but failed to mention that there will be a (pricey minimum) fee for dispatch. Installers were knowledgeable and did a good job with the install, however left dozens of screws & nails around the house (including the 6-inch nails, kind of hard to miss). Very aggressive sales tactic and said things like "it's time to grow up" and rush you through signing paperwork saying "it's just standard stuff". Poor communication post-sales as well.Overall gutters work but would not have paid x4 the cost of other systems if we'd known fascia wood not be replaced. System was installed 4 weeks ago, we reached out and offered to discuss a service contract as compromise before leaving a review to no avail, interestingly it looks like lots of first-time reviewers are now leaving ****** reviews (most of them before the install itself), I'd guess that they're offering a discount for positive reviews.
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