Reviews

This profile includes reviews for GFL Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GFL Environmental

  3301 Benson Dr Raleigh, NC 27609-7362

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  GFL Environmental

  1236 Elon Pl High Point, NC 27263

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  Waste Industries USA, Inc.

  699 Jack Miller Blvd Clarksville, TN 37042-4729

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  Waste Industries

  3351 N Henry Blvd Stockbridge, GA 30281-4444

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  GFL Environmental

  3821 Cook Blvd Chesapeake, VA 23323-1605

Review Details

• Review fromDerek K

  Date: 04/28/2025

  Promised dumpster delivery on a Friday for home renovation work -- did not arrive -- no one answering the phone on Friday -- no one answering our contractor's "GFL personal line" either -- company does not work the weekend -- held on hold for over 45 minutes on Monday only to be told that the ********** that took the order does not service our address. Now arranging another service and will be double moving everything we tore out of the home over the weekend. GFL's order and dispatch system is broken and absolutely terrible.

• Review fromJeff H

  Date: 04/27/2025

  Lived in my ********hood for less than a year. The builder of my house recommended GFL. Must have been getting a kick-back. They've missed pickup 3 times and all 3 times blamed a subcontractor. Never take responsibility. This last week was the last straw. Got 2 automated calls confirming my new pickup is set for Tuesday. It's always been Tuesday. Tuesday came and no pickup. By Wednesday night they had still not picked up in my ********hood. I called and was told they would set up a priority pick-up Thurs. I told the lady it wasn't just me but the whole ********hood that uses GFL. No pickup on Thurs. Another ******** called and was told the same thing and new pickup would be Fri. No pickup then, either, so a third ******** called. She was told they wouldn't pick up until the next Tuesday. Rolled my can to the back of the house. Low and behold, without any communication, this time, they showed up at 6a on Sunday morning. ***! Removed autopay so I can change companies at the end of May, when my current coverage expires.

• Review fromKim O

  Date: 04/21/2025

  I am so fed up with ***, our strata is looking for an alternative service provider. We average about one missed pick-up every 8 weeks. (We get three separate pick **** garbage, recycling and compost) Either a new driver "forgot" us, or a driver "forgo" the garage fob, The latest is the fob wasn't working. (I've used the same fob with no battery change for four years!) Can The driver not phone a contact in the building when they can't get access. We are now 5 days overdue for our recycling pick up...all the residents have been asked to hang onto their recycling until this is resolved. That means when the bins are eventually emptied, they will fill up again within a few hours. We've also had this problem in the summer with our garbage pick-ups...asking people to keep their stinky garbage or compost for a week in the heat of summer is not too popular. . So I'm not told that someone will be sent this afternoon, but he'll be coming without the fob, which is back at the office, so I'm expected to sit here for the afternoon and wait.Service from ****** was generally good, but since GF: took over all we've had is newly painted bins and many missed pick-up

• Review fromIsabelle M

  Date: 04/15/2025

  If I could give 0 stars I would. I own a business and they pick up my garbage. They automatically renewed a contract for 5 YEARS at a price that is 4 TIMES the price of their competitor. When I tried to get out of it, they said I wasn't in the 90 days before the expiration of the contract (I was at 1.5 months). And when I tried to have a copy of the contract back in August 2024, they asked me why I wanted a copy and then never followed up with me. They are an absolute s*** company and I'm sure the ***** is involved. DO NOT USE THIS COMPANY EVER.

• Review fromTheresa S

  Date: 04/15/2025

  GFL Environmental Services in ********* is a scam. I rented a waste removal dumpster and was told the charge was $325. No other charges were ever mentioned. I was told not to fill it all the way to the top. I rented it for one week. When the week was up no one came to get the dumpster, so I called GFL Environmental service, and they said they had no one to get it until Monday. I said I was only paying until Friday as that was our agreed upon date. The dispatcher said there would be no charge because they did not have anyone to pick it up until Monday. A month later I received a bill charging me for the extra days and extra weight of what I put in the dumpster. I put carpet in the dumpster and it only filled the bottom and they charged me $14.40 for it being overweight. Please be very cautious when using this company and watch everything they do.

• Review fromShannon E

  Date: 04/15/2025

  This business does not even deserve one star. Their customer service is horrible, and their level of professionalism is just as bad. I would not recommend this business to anyone.

• Review fromSteven H.

  Date: 04/10/2025

  GFL environmental, **************, *********, service is refusing to pick up garbage back in alleys when the service has been provided for many years. **************** is unacceptable as the property is located on a hill with many stairs to get the container to their desired location for pick up. I have a physical handicap and not capable of hauling these large containers up and down stairs for safety concerns. This company is showing disrespect for their loyal customers. Im sure this complaint will go nowhere as major corporations do not really care for their customers who have disabilities. Hopefully, I can find another company that shows a little more caring attitude towards their customers.

• Review fromJune P

  Date: 04/10/2025

  ********. Possibly crooked. Definitely not customer-oriented.THEY make a mistake that causes a problem with your payment and then they claim non-payment and confiscate your cans, even though it was their error. Then they wont redeliver your cans and resume picking up the trash/recycle unless you pay a redelivery fee of $45. Hello!!! It was THEIR error but WE have to pay for redelivery? Then, IF you manage to speak to a supervisor or to the corporate office, they will just agree with whatever the branch said. And no alternative in our area for trash collection services. So its them or drive it to the station ourselves. I wish I could give them zero stars. They are deplorable.

• Review fromMichael H

  Date: 04/10/2025

  *** is without a doubt the laziest company that the city could have hired for residential trash and yard waste services. They are constantly late picking up residential trash and painfully inadequate removing waste. When you call their customer service its always the same excuse, were behind in that route, were showing that was picked up, weve had bad weather, etc. Either way, they are not doing the job they are contracted to do.

• Review fromMark V

  Date: 04/04/2025

  *** is a monopoly that never picks up my recycling. Its been 2 weeks and all I get when I call is that they are a couple days behind and it will be picked up by Sat 7:30PM. Didn't even ask where I lived... and customer service is horrendous. I wish there was someone else to use for trash and recycling pickup. I am just going to start throwing my recycle in the trash can from now on since they actually come. This is a scam we PAY for!!!!