Reviews

This profile includes reviews for GFL Environmental's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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GFL Environmental has 536 locations, listed below.

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  GFL Environmental

  3301 Benson Dr Raleigh, NC 27609-7362

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  GFL Environmental

  1236 Elon Pl High Point, NC 27263

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  Waste Industries USA, Inc.

  699 Jack Miller Blvd Clarksville, TN 37042-4729

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  Waste Industries

  3351 N Henry Blvd Stockbridge, GA 30281-4444

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  GFL Environmental

  3821 Cook Blvd Chesapeake, VA 23323-1605

Review Details

• Review fromAlonso C

  Date: 05/23/2025

  They keep leaving the garbage at my house when I put it out every two weeks. The scum bag garbage guys keep throwing a green sticker on the bags so they dont have to throw it out. They dont bother to cut the bag open or untie it a bit to see if their assumptions are correct, they just simply throw a green sticker on it and leave it.

• Review fromDavid M

  Date: 05/20/2025

  My experience with GFL Matrec was extremely frustrating. When I decided to cancel my contract, I was met with unreasonable cancellation fees and pressured to stay. It genuinely felt like I was being blackmailed just for wanting to leave.On top of that, their prices have been skyrocketing with no real justification. For the cost they charge, the service simply isnt worth it especially when there are other providers offering better rates and clearer terms.I went through with the cancellation and found a much better alternative. I would not recommend GFL Matrec to anyone. Their customer service, pricing, and contract practices are unfair and feel like a trap.

• Review fromRobert G

  Date: 05/19/2025

  They took my money and wouldn't do the job. In spite of a receipt and confirmation number, they refused to acknowledge their mistake and just do their job. They then tried to charge me even more money, on the phone, for a job they've still yet to perform. Absolutely worthless company. They don't do the job, and they don't take any responsibility for their mistakes. They just take your money. I don't understand how they're allowed to operate like this.

• Review fromCary S

  Date: 05/16/2025

  Do not use GFL Env for any service or enter any contract with them. I have never dealt with a company that has this little respect for their customers. Their customer service is horrible, a better description would be non-existent. They charged me for services I am not getting and it is impossible to cancel your contract. I even went to my local branch in person and still have no resolution. They literally have 1000 one star reviews...

• Review fromLetitia G

  Date: 05/15/2025

  This is the worst garbage collection company I have ever encountered you pay ahead for services and then if you disconnect your services because youre moving, you have to show proof that youre moving to get your money back. I would not recommend them to anyone.

• Review fromJeremiah M

  Date: 05/09/2025

  Would give them a zero if I could. This company always has a miss pick up at my house almost every week. Than I have to wait on the phone for 30 to 40 minutes just to be told we will have you on a missed route pickup. And they never show.

• Review fromAshley C

  Date: 05/04/2025

  *** is an incredibly unprofessional company. They overcharge without any explanation, their customer service is not easy to get ahold of and they do not care about the service their provide. Its criminal how they overcharge without communication.

• Review fromMichael R

  Date: 05/03/2025

  The absolute worst company *** been forced to deal with. I have tried many many times to get a hold of some sort of management representative about being more consistent in failing to provide contracted services than they actually provide them. They have taken my personally bought yard waste cans and one payment about two weeks late (my fault) was sent to collections even after payment with no attempt to contact me at all. Im currently petitioning the county to remove them from their contracted position.

• Review fromElaine F

  Date: 05/02/2025

  Would give 0 stars if I could. I signed up for service to begin on Friday, April 25. They missed the pickup on that day, and I couldn't call until the following Monday, because the office is closed over the weekend. When I called on Monday, I was told a truck would come by that day to pick uo the missed collection. When I calked on Tuesday, I was told that it xould take 24 - 48 hours after reporting a missed pickup for a "recover" truck to pick up my trash. In effect, when GFL misses a Friday pickup, it may take until the following Wednesday to pick up the missed service. Shortly after that call on Tuesday, I received a call from a *** customer service representative, who apologized and informed me there was no "recover' truck available, but that my trash would DEFINITELY be picked up on May 2, one week late. My trash was not picked up on May 2. At this point. I do not think *** has any intention of picking up my trash. I wish I had checked the BBB reviews before switching from my other company. This company is absolutely awful.

• Review fromShannon M

  Date: 04/29/2025

  *****, unethical, ******* corporate company that cares nothing about you. I thought I closed out my account with them in June 24. I paid what I thought was my final bill. They asked me to leave the bin at the property and they be by to get it in a week or two. At this point I thought things where closed out. Fast fwd 6 MONTHS!! I get a $45 charge in December 2024 from them out of my bank account. This charge ended up being for bin removal. Now this is in fine print of the contract. I called them and said that it was nasty, bad business to do such a thing to a person 6 months later and I wanted my money back. That is on them for not picking them up in a timely fashion. I can't image how many people they have sent to collections doing this shady business. The lady on the phone didnt care if I lived or die and would not back down about the charge. She told me NO ONE is going to remove that charge. I still asked to speak to a Supervisor. A nice lady from the actual ********* in ******** called, apologized and had already started the process to issue a refund. She explained calls get cycled to corporate even when you call their local number. They did credit my *** account online and sent a bill with the credit. But it sat there. So finally come March I call again. I'm stuck with someone in corporate. She tried to give me a run around. Finally said she needs to just issue the request to send me a check, claims she did while we are on the phone. A week later I log on to see what's going on and they have wiped any records of refunding me the $45. To include a bill they posted electronically in January showing the credit given back. I'm back at **********. They are dirty. Stay clear. I'm probably never going to see that $45 but I hope to save someone else the headache of working with this company and spread the word.