Reviews

This profile includes reviews for Vacations Made Easy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Vacations Made Easy has 5 locations, listed below.

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  Vacations Made Easy

  null Springfield, MO 65806-1643

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  Vacations Made Easy

  1325 W Sunshine St # 537 Springfield, MO 65807-2344

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  Vacations Made Easy

  1675 East Seminole, Suite A-1 Springfield, MO 65804

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  Vacations Made Easy

  4714 Sute D Highway 17 south North Myrtle Beach, SC 29582

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  Vacations Made Easy

  1114 Celebrity Cir Myrtle Beach, SC 29577-7465

Review Details

• Review fromAnne N

  Date: 12/02/2024

  I WOULD GIVE THIS COMPANY A MINUS 100 IF POSSIBLE.I purchased a Ft Lauderdale riverfront sightseeing boat tour From Vacations Made Easy for my party of 6. After having made the payment, I was informed via email 1 day later that the vouchers would need to be picked up at an address in ************* which is ********************************************************* **************Since then, I have attempted to call and speak to their customer service people (first spoke to *****, then to her supervisor ******) to have the vouchers emailed or post mailed to me beforehand (we had 2 weeks before our cruise so plenty of time to make accommodations to our request). Our flight into Ft Lauderdale arrives an hour before the tour begins and that is not possible to go pick the vouchers up elsewhere. They repeatedly told me that the vouchers have to be picked up in person in ************* (and if you read the other reviews, you will read that there are timeshare presentations involved to waste your precious vacation time). In today's world of emails, scanners, the phone texts, how is it possible that vouchers "absolutely" need to be picked up in person?They refused to send me the voucher via email or post (even if there are 15 days before my purchased tour).Needless to say, I have tried to cancel the purchase via their email link (but as you can imagine, it is not possible) and since then I have had to contact my credit card company to dispute the charges.THIS COMPANY IS A SCAM! AVOID THEM SO YOU CAN SAVE YOURSELF A LOT OF HASSLE AND POOR CUSTOMER SERVICE, AND NOT RUIN YOUR VACATION TIME.

• Review fromJohn S

  Date: 10/08/2024

  Bought tickets to a Dolphin Cruise Watch to find that I needed to drive half an hour to pick up the tickets (they said they dont deliver electronically). When there received the hard sell for some real estate pitch. Half hour return trip. An hour before my cruise was to leave I receive an Email that they can send the tickets electronically if I lost or forgot them. What an inconvenience this was. Would definitely NOT recommend them for purchasing tickets for event not where they are located.

• Review fromSharon F

  Date: 09/17/2024

  Was visiting ******* and decided to take my mom on the Jungle Queen on Saturday September 14. Went on line and bought 3 tickets from Vacation Made Easy ( which I never knew was a third party for the Cruise. We had to pick up the tickets at ******* in ************* we got theRE the morning of September 14 around 10:50 am the person in the booth never heard of Vacation Made easy, however someone told him to allow us in and he directed us to the blue building on the Wyndham property when we got there we saw no one fortunately for us after about 5 mins waiting we saw a lady who never knew where we should go but was kind enough to go ask someone. It happened we were sent to the wrong building. Got the the right building and had to wait for half hour for the tickets to be printed (bear in mind our trip time is 12 pm) we were losing time when we finally got the tickets in our hand and the receptionist checked the time to get to the pick up spot it would take us 23 mins which means we would get there at 12:05pm however we tried. Got there the boat left but even if the boat was there there was nowhere for us to park our car and this was not instructed to us. I called *** and was told We would not be refunded our monies. I tried doing a review on their page but it would not allow me to post. Vacation Made Easy is a third party scammer. DO NOT BUY FROM THEM BUY FROM THE CRUISE COMPANY INSTEAD.

• Review fromChristopher M

  Date: 08/30/2024

  Booked the Sunset Dolphin Cruise for Tuesday August, 27th. Getting the vouchers was easy and the young lady at the service desk was very helpful in that she told us to made sure we left 45 minutes early in order to get there 1/2 hour early. My complaint is that the ad said you are guaranteed to see dolphins. I did not see any dolphins. The captain made no attempt to show us dolphins even though when we left the port he said, "Are you ready to see some dolphins?" When I called the company they said they could book us on a cruise for next week which is their guarantee. This did not help us since we went back to ** the next day. I did not expect a refund but I should have been offered a voucher at least. The ad is misleading in that there is clearly no guarantee to see dolphins. If I was rescheduled, the same thing probably would have happened. Vacationsmadeeasy should remove the guaranteed to see dolphins from their ad. This is not fair to hard working people who are paying good money for this. All this was was a boat ride.

• Review fromChad C

  Date: 08/21/2024

  0 stars! Do not do business with this company. We attempted to purchase tickets for the murder mystery show which vacations made easy posted as available. Upon purchase of 7 tickets we never received the confirmation email so I called. After a huge runaround I finally got a supervisor who was very rude and proceeded to tell me the show was unavailable. Don't do business with this company just go directly through the business you are trying to use.

• Review fromJoseph R

  Date: 08/08/2024

  0 Rating, Dishonest business; potential customers should call the ********************** attractions/shows that they wish to visit directly; buy tickets direct from the attraction/show and get the tickets requested, with a 100% refund guarantee on those tickets. Vacations Made Easy is a third party, selling tickets that they do not have yet. To point, if purchasing special seating for a disabled person (child with Cerebral Palsy, Disabled American Veteran, etc..), Vacations Made Easy sells the tickets to the customer and then request the special seating tickets from the attraction/show. - After the purchase, Vacations Made Easy could not/would not provide me with seating information; Vacations Made Easy could only tell me that the special seating request was submitted. - Vacations Made Easy was unable or unwilling to provide me with what was agreed upon and purchased in good faith, so I contacted the Showboat Branson Belle direct and was informed that the tickets requested by Vacations Made Easy were only accessible by stairs and were not appropriate for persons with physical disabilities; the seating was wrong and the meal request was wrong. - Vacations Made Easy ****************** said they could only refund 60% of the purchase although it was their failure and it was over three weeks until the show. - Conclusion: If looking to purchase tickets for the Showboat Branson Belle or ******************, I strongly encourage potential customers to contact the Showboat ********************** Belle and Silver Dollar City attractions directly (same number for both) and you will get fair and honest treatment; you will get what you purchase, and you will have the tickets (QR Code) sent directly to you so you can appear at the attraction/show and not be required to go to the Vacations Made Easy office to pick up tickets. Cut out the dishonest third persons and purchase directly; get what you pay for and make sure your family is not victim to this dishonest business.

• Review fromNichole H

  Date: 08/03/2024

  If there was an option for zero stars, I would select it.Please DO NOT ever purchase anything through Vacations Made Easy. They are a TOTAL rip off and a scam. They don't tell you when you book that they upcharge the fees by almost 200%.I bought tickets for my family of 7 to see the ******* Back Illusionist show and paid $327 total. When I got to the theatre and signed my receipt to show proof that I used my vouchers, the receipt showed that the actual price for the tickets was $127, revealing a $200 over-charge.I called customer service to ask why I was charged $200 more than the actual tickets prices, but they would not help me. The woman that I spoke to kept repeating a script that they're instructed to say to people. There was no explanation for the excess fees, and they refused to reimburse me any of the money that I paid.After this experience, I went onto ****** reviews and saw that they have a very poor rating due to this same issue. They are up-charging their fees by absurd amounts without disclosing it to people.When you call customer service and ask to be transferred to a supervisor, the automated message that plays whe you wait says "we understand that you may be upset, but please keep the conversation calm and respectful." The fact that the company feels a necessity to play a message like that tells you everything you need to know about them. They are aware that everyone that calls them is calling because they are upset about the company's practices.I just want to warn everyone I can about how Vacations Made Easy is ripping people off to prevent another family from being taken advantage of.

• Review fromCrystal E

  Date: 07/22/2024

  I ordered tickets for a dolphin cruise. I waited and waited for my tickets but I was sent emails that had nothing to do with my purchase. I then received a text message that I had to go way across town to get these tickets. I sent a message and was told someone would reach out. On top of that none of the cruises even offer a tour at the time I paid for.

• Review fromKenny L

  Date: 07/20/2024

  False advertisement of vendor location causing us to drive a long time and rush to the activity location. Poor customer service when it comes to dolphin cruise guarantee. They are scamming tourists.

• Review fromBarbara B

  Date: 07/06/2024

  O stars. Vouchers weren't ready. Wouldn't let my son pick them up. Wouldn't email them. Will never use this site againt The only reason they got one star. Is because they wouldn't let me leave a review without it