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Customer Review Ratings
Average of 3,213 Customer Reviews
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Review fromLeo G
Date: 07/28/2022
Car Shield told me initially They Covered Auto SYSTEMS not covered by regular Car Insurance. They implied all was covered. Living in Arizona and anticipating problems caused by heat, I bought and paid on their Policy for many months. My Cooling System went out and they Refused to cover it. They did not tell me there were "exceptions" to their coverage.
CarShield
Date: 08/03/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the failed parts are not covered by your Vehicle Service Contract.Review fromBeverly P
Date: 07/28/2022
I have been on the phone for the past 3 days trying to get my car repaired. I need a new confessor for my air conditioner. They said my mechanic would receive it on Tuesday. They never received it and car shield said they could not track the package. On Wednesday we still did not receive it and found out it was out of stock. NEVER WAS INFORMED! They agreed to let me have a rental car with **********. Went down to get my rental and they had none available. Today is the fourth day with no car. I have asma and am 72 years old. I need a car.CarShield
Date: 08/01/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromBrenda C
Date: 07/27/2022
I called to cancel my car shield because I lost my job and could no longer afford it, I spike with ******* to cancel and I kept being pressured to just take aower payment, I can't afford it, she kept arguing with me instead of just canceling it for me, They only care about the almighty dollar and I did not appreciate the way she handled things and the pressuring. Horrible companyReview fromJohn K
Date: 07/27/2022
They said one thing but did something else, and would not give me a refundCarShield
Date: 07/28/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer RelationsReview fromAngel H
Date: 07/27/2022
I HAVE DEALT WITH CAR SHIELD AND EACH TIME ITS UNOT GOOD. THEY TSKE YOUR MONEY BUT NEVER WANT TO PAY YOUR CLAIMS. THE FIRST OCCASION MY TRANSMISSION WENT OUT AND IT TOOK THE FEMALE MANAGER AT A ****** DEALERSHIP TO THREATEN TO NOT TAKE THEIR INSURANCE IF MY CAR WOULDN'T BE FIXED AFTER SITTING ON LOT FOR 2 MONTHS. YE! 2 MONTHS I HAD TO TAKE CABS TO WORK AND STAY IN A NEARBY HOTEL TO BE CLISER TO MY JOB. NOW IM HAVING THE SAME ISSUE OF THEM NOT WANTING TO COVER MY WINDOW AND ALTERNATOR. THEY THE ADJUSTER DONT TALK TO YOU. I WAS TOLD THE ONLY PART I COULD GET WAS USED ANDBIF I DIDN'T LIKE IT TO COME OUT OF MY POCKET. I COME OUT OF POCKET WHEN I PAY THEIR SCAMMING BUTTS. THE ONLY ********* THEY FIXED IS CELEBRITY AND THEY PROBABLY GET COVERAGE FOR FREE WITH EXCHANGE IN USING THEIR NAME AND PICTURE. I WAS TOLD THEY HAVE NO SET TIME TO FIX MY VEHICLE. I ASKED WAS THAT IN WRITING IN CONTROL. THEN I WAS TOLD NO. EACG TIME YOUBCALLED YOU GET ANOTHER ANSWER THAT FRUSTRATE YOU EVEN MOR. IHAD TO GET IN DELT WITH ANOTHER VEHICLE BECAUSE CARTSHIED IS TAKING OVER A MONTH FOR THIS CURRENT ISSUE. IF YOUBGET HOLD TO SOMEOME WITH GOOD CUSTOMER ********************** SKILLS MAYBE THRY WILL CALL YOU BACK IF DISCONNECTED. OTHER REPS JUST HANG UP ON YOU ON PURPOSE.. PLEASE TAKE MY ADVISE AND GO ELSE WHERE FOR YOUR CAR WARRANTY. YOU WILL ***** ME REAL SOON.. AMENCarShield
Date: 07/28/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.Review fromKevin B
Date: 07/27/2022
This company is a joke. They look for every possible way to get out of paying for repairs. Don't waste your money buying their coverage, you will be extremely disappointed and frustrated!!Review fromTanganyika J
Date: 07/26/2022
It was excellent. Everything that needed to be done was done. Thank you! I love Car shield. I haven't had any problems getting my issues fixed.CarShield
Date: 07/27/2022
We love hearing from our loyal customers. Thanks for the being the best part of CarShield! Customer RelationsReview fromWendy S
Date: 07/26/2022
Very happy to have this service! A/C compressor went out and they covered the $859 service and I paid the $100 deductible. I was Uber excited.CarShield
Date: 07/27/2022
Thank you for your positive review. We appreciate your business!Customer RelationsReview fromWADE G
Date: 07/26/2022
Waste of money, many phone calls, lots of frustration.... Carshield don't want to pay the mechanics, I paid the mechanic out of pocket & now my car is running perfect. I will not recommend this company to anyone ...... Very dissatisfiedCarShield
Date: 07/28/2022
CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.Review fromTerri M
Date: 07/26/2022
Due to all the bad reviews on Car Shield my husband and I chose to cancel our policy. While trying to do so I was offered the gold package for a much lesser price and then when I said no to him he just hung up on me. When I called back I was cut off while still talking. I finally got hold of someone that actually helped me with cancelling the policy.CarShield
Date: 07/27/2022
Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations
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