Reviews

Review Details

• Review fromRanjit K

  Date: 08/05/2022

  Car Shield and ******** **** ****** is the worse company to buy your warranty from. They are not even close to what they advertise on internet and on TV. It's a trap. They are pain for both customer and a repair facility. I purchased car warranty from them for my 2017 Ford Mustang thinking they might be good because of the promises they make through their advertising. First of all they will waste valuable time making repair facility by keep asking for the same details over and over. Every time they will tell either customer and repair facility that their adjustor will call them and one keeps waiting for days without any word from them. In my case I purchased their most expensive Platinum Plan because they made promise while buying that this is the kind of warranty that you get on a new car and when my car broke down and wanted engine to be replaced after repair facility (Ford Authorized dealer) made a determination they came back making all kinds of stupid excuses that this engine failure is related to the prior repair I had on my car few months back. When I told them earlier problem was fixed and my car was driving fine they asked me that earlier repair facility should have told you. What a crap what would they tell me when they fixed the car and car was running fine. they said call your prior repair facility and they should cover the cost of current repair. Don't get into their trap and never trust them. You will regret buying warranty from Carshield and ******** *******
  

  CarShield

  Date: 08/11/2022

  ******************** examined your claim based on the review you have provided. The results of this investigation indicate that the Vehicle Service Contract provided coverage for the initial cause of failure to your vehicle. However, due to continued operation of the vehicle after the failure occurred, and additional damage caused by such operation, the additional damages are not covered by the Vehicle Service Contract.
  

  CarShield

  Date: 08/11/2022

  ******************** examined your claim based on the review you have provided. The results of this investigation indicate that the Vehicle Service Contract provided coverage for the initial cause of failure to your vehicle. However, due to continued operation of the vehicle after the failure occurred, and additional damage caused by such operation, the additional damages are not covered by the Vehicle Service Contract.

• Review fromPam D

  Date: 08/05/2022

  My 88 year old father ended up with the higher paying platinum, diamond or something like that service for his older car. The mechanic shop he uses wouldn't accept carshield because they are hard to work with and the mechanic had a bad experience with them. When I called to help my father cancel the service, the man answering the phone would not listen to me but kept saying how great the policy was and that it covered everything on the car. After several minutes, I hung up. I tried calling back only tog et another service rep that continued the same thing. I was put on hold for more than 5 minutes while she was checking into his account. My father had no idea how he was paying $99 a month for a service he thought was only $25 a month. I wish I could get him reimbursed for the outrageous bill he's been paying. He is hard of hearing and doesn't understand voices on the phone very well. I have no doubt someone called him and talked him into the higher cost policy when he couldn't understand them. I am concerned this may be a case of high pressure sales to an elderly man that is having trouble hearing.Car shield finally called back after I hung up from the endless hold I was on and cancelled the policy. I do not recommend this company at all.
  

  CarShield

  Date: 08/09/2022

  Based on the name and email address provided in your review, we are unable to locate your contract. Please email ******************************* with your contract number so that we can properly address your concerns. We look forward to hearing from you.Customer Relations

• Review fromPablo C

  Date: 08/05/2022

  Getting service with them, it was a very frustrating company and at the end they never fixed my car. But the biggest problem was trying to quit their services, they made it so difficult always gave you the run around. It was easy to sing in but not to quit . Worst experience I had with a warranty company. Dont fall for it and also I would like to add that car dealers dont want to deal with them because they are slow payers.
  

  CarShield

  Date: 08/12/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.
  

  CarShield

  Date: 08/12/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that there are potential issues with the adjudication of your claim and an agent from the Administrator will be reaching out to you to resolve this in the near future.

• Review fromLeRoy M

  Date: 08/04/2022

  I signed up online and when I entered phone number I immediately received a call. I continued to apply by phone. I never got promised contract documents. I have received letters inviting me to sign up at $50 less than what I am paying showing different phone numbers and different customer ID's. Am I overpaying for a contract that does not exist? I do not believe that I am actually covered and today I have contracted another provider and will cancel Car Shield.
  

  CarShield

  Date: 08/08/2022

  CarShield will cancel your contact as requested. We are sorry to lose you as a CarShield customer. Customer Relations

• Review fromBree J

  Date: 08/04/2022

  THIS COMPANY ISNT WORTH THE MONEY, I GOT THE BEST PLAN THEY HAVE AND IT DIDN'T COVER A CRUTIAL REPAIR I WAS STUCK WITH PAYING THE **** DOWN, HONESTLY I WOULD HAVE BEEN OK IF THEY CUD AT LEAST PAY FOR THE **** DOWN MAYBE IF THEY DID THAT PEOPLE WOULDNT BE SO UPSET. I SPENT OVER ****+ PAYING THIS COMPANY WHEN I COULD HAVE PUT THAT IN SAVINGS FOR A REPAIR, WHILE WAITING ON A REPAIR MY HUSBAND LOST INCOME AND RENT WAS AROUND THE CORNER, NO *** ANDTHEM BOOM I WAS DENIED AND NOT TO MENTION I STILL HAVE TO PAY THE **** IM LOW ON MONEY THIS WAS THE WORST SITUATION TO BE IN. I HAD A POLICEY ON ANOTHER *** BEFORE THIS ONE AND SHOULD HAVE REALIZE THEN THEY WERE NO HELP. HOW CAN A COMPANY SPEND SO MUCH MONEY ON CELEBS THEN ACTUALLY GOING ABOVE AND BEYOND FOR THEIR CUSTOMERS, THE WARRANTY ISNT WORTH THE ***** ITS PRINTED ON THEY COULD OF AT LEAST CREDIT ME BACK A LITTLE OF MY MONEY TO GET THE *** OUT THE ****. YOU LIVE AND YOU LEARN IF YOU DON'T HAVE A SAVINGS YOUR BETTER OFF GETTING A NEW *** THAN AN EXTENDED WARRANTY BUT IF YOU CAN SAVE THEN YOUR BETTER OFF PAYING FOR YOUR OWN REPAIRS. ****+ AND NO HELP NEVER WILL I DO BUISNESS WITH THIS COMPANY AGAIN!!
  

  CarShield

  Date: 08/09/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.

• Review fromRaeann G.

  Date: 08/04/2022

  STAY AWAY FROM THIS COMPANY. Carshield is a terrible company. The "Diamond" coverage they sell will actually cover very little, if anything short of a completely blown engine or transmission. I have had two costly repairs needed in the past several months, and they would not cover either repair as it fell into their fine print of "wear and tear", which they will not cover. My first repair was for a radiator issue, which stemmed from worn hoses. They said "hoses" were directly in the contract of things that are not covered because it's considered "wear and tear" and should be being check with my routine maintenance; the mechanic at the shop even tried to reason with Carshield saying those hoses are not considered "wear and tear" and are not routinely checked with regular maintenance visits, and should in fact be covered before there is a major system failure that would be even more costly. The next repair I had denied was for my air conditioner. The shop found a hole in one of the main hoses from the ** unit, and again Carshield said that was "wear and tear" and would not be covered. Again, the mechanic tried to state that those hoses are not considered routine maintenance or normal "wear and tear", but no no avail. I have finally had enough and decided to cancel my policy, as it seems that Carshield will cover nothing less than a completely blown engine or transmission, rending the car completely useless. I called to cancel, and adding insult to injury, I was informed they would NOT prorate the monthly payment I just made yesterday, and the customer ********************** rep was incredibly rude and short with me. All in all, STAY AWAY FROM THIS COMPANY. They will sell you on a product they will NOT deliver on, and use semantics and fine print to get out of paying any type of claim whatsoever. In addition, their customer ********************** is terrible. I was told different things about my policy by each different customer ********************** rep I spoke to. Don't waste your money or time.

• Review fromBenton B

  Date: 08/04/2022

  I have been waiting 3 days for carshield to pay the shop for replacing an alternator on my car. witch they approved job. every time I call them im told he is in line to be paid. I cant pick up my car until he is paid
  

  CarShield

  Date: 08/09/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.

• Review fromChip H

  Date: 08/04/2022

  I purchased extended car warranty from CarShield. I paid for it with a one time payment through 2026. I had a battery which was leaking acid, which eventually needed replacement. The company denied my claim because they considered that normal wear and tear, which I don’t agree with. This week, I ran over a huge piece of tire rubber, which punctured my air conditioner’s condenser. My claim was denied because the company doesn’t repair repairs from accidents such as this. I have their best warranty, which purportedly covers everything. In my opinion, I’m confused about what’s covered. I’m going to warn the public to do their due diligence before purchasing a warranty. California doesn’t allow CarShield to operate in the state.
  

  CarShield

  Date: 08/10/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the damaged parts are not covered by your Vehicle Service Contract as the damage occurred from an outside influence. This may be covered by your collision insurance

• Review fromJack A

  Date: 08/04/2022

  Car Shield is the worse warranty company Ive ever had. On July 21st I called them and cancelled my policy because I had just sold the car. The automatic withdraw from my acct had just happened that day. I was informed that in 7-10 days I would get a full refund. No refund as of two weeks later. called company. Representative said I had been misinformed and I wouldnt be recieving a refund. This company isnt straight forward with their customers. The company is nothing but a con. DEFINATELY stay away from CAR SHIELD!!!!!
  

  CarShield

  Date: 08/08/2022

  CarShield will refund your last payment on contract **********. You will receive the refund back to the card on file within 3-5 business days.We are sorry to lose you as a CarShield customer.Customer Relations

• Review fromSteve D

  Date: 08/03/2022

  Terrrrrrriible. This company will be exposed to the world. Lies lies and more lies. My repair cost was 1764.11 after a month they finally agreed to pay $674.00 . They told me originally my deductible would only b $100 but I end up paying 1017.11 This place isn't worth the money, time or stress. I finally got my car fixed 2 months later after all the back in fourth.
  

  CarShield

  Date: 08/09/2022

  CarShield requested that the Administrator of your Vehicle Service Contract examine your claim based on the review you have provided. The results of this investigation indicate that the claim was adjudicated per the terms and limits of the Vehicle Service Contract using the correct labor, parts, and coverage for the failures presented by the repair facility.