Reviews

This profile includes reviews for Systems & Services Technologies's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Systems & Services Technologies

  4315 Pickett Rd Saint Joseph, MO 64503-1600

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  NCO Financial Systems, Inc.

  113 W. Milwaukee St Janesville, WI 53545

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  SST Card Services

  PO Box 23060 Columbus, GA 31902

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  NCO Financial Systems, Inc.

  8025 Excelsior Drive Suite 200 Madison, WI 53717

Review Details

• Review fromTaylor B

  Date: 05/14/2025

  I’ve had really great payment history but I lost half my income recently and I called them to ask if they would be able to reduce my $186 payments to $50 since there’s only $300 left on the loan and they refused. Very frustrating considering before this I have NEVER once missed or been late on a payment.

• Review fromGreg D

  Date: 04/29/2025

  This company is quite rotten and totally unethical. My loan was transferred from Tally to SST. I did not know this, as SST mailed all correspondence to the wrong address. I ignored their calls as it looked like spam, since again, I was never informed of the Tally/SST takeover. I finally realized what was going on when I saw an alert on my credit report. Despite calling and explaining, they absolutely refused to wave the late payment. SST single-handed crushed my credit score, which averaged 790-800. 15 years of on-time payments and SST cannot understand that this was truly a misunderstanding. I have brought the account current and they still refuse to show any leniency. SST reps are some of the most disrespectful and rude agents I’ve ever spoken to, especially Victor, the self-proclaimed manager. They bounce you all over the globe, with the goal of keeping you from speaking to anyone located domestically. Very poor business tactics. Very poor company. It’s no surprise I’m not alone in the brutally low rating of SST.

  Systems & Services Technologies

  Date: 05/05/2025

  Thank you for reaching out. Systems & Services Technologies is a loan servicing and payment processing company; it is not a debt collector. We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist you. Please note SST does not charge late fees. Please note that Tally is no longer an active company; as such, they have suspended your line of credit and converted your outstanding balance into an amortized loan. Further, they have elected SST to service your account until paid off. Note further that SST has no ownership interest in your account, and the interest rate on your account has not changed. We apologize for any inconvenience this may have caused. Please contact us directly if you have any further questions or concerns. 

• Review fromAmanda N

  Date: 04/03/2025

  My loan was sent to SST from Tally. I made a few payments and then got behind. I called and sked when I needed to make a payment so that the loan would not be charged off. I was told by the agent on the phone that I would be fine to make a payment on the 2nd of the month and I made a promise to make the payment. That was noted in SST's system When I called make to make the payment, I was told I could not make the payment because it had been charged off two days prior.. I would have made that payment two days prior had I been told the right information by their agent. Now SST refuses to help me and reverse the charge off because of their agent's incorrect information they provided to me. I want SST to reverse the charge off and allow me to continue to make these payments. I specifically reached out to them about this issue so that the loan would not be charged off and THEY PROVIDED ME WITH THE WRONG INFORMATION. THEREOFRE THEY NEED TO CORRECT THIS ISSUE.

  Systems & Services Technologies

  Date: 04/08/2025

  Ms. N****,
    Thank you for your review regarding a recent interaction with one of our agents. Please be advised that due to the public visibility of this forum and the privacy of your account we (SST) are limited in the information we can provide. We can confirm the last payment made was on October 2, 2024, and collection activities followed thereafter via Regular Mail, Text Message, Emails and Phone Calls. Final Demand for Immediate Payment of All Past Due Amounts notices were sent on January 19, 2025, and March 12,2025. On March 12, 2025, you contacted Customer Care and set up a Promise to Pay for April 2, 2025, but your account was Charged Off on March 31, 2025. We are reviewing the matter internally and will be in contact with you shortly.

  Amanda N

  Date: 04/20/2025

  This company said that they would review this matter and respond personally to me. It has now been 9 days since they responded to my review and I have not heard from them at all. The manager of this company tells me that it is impossible to reverse the charge off because of their agent's misinformation provided to me. I want them to correct their mistake.

• Review fromGerald N.

  Date: 02/22/2025

  Was informed I had a late payment from this company. Never heard from them ever, via email or letter mail. Turns out that this company purchased my account from another bank. Never knew anything about the sale or options. Spoke to two different associates both were rude and stated numerous times that they are not responsible for notifications. So they in a short story would have let my account go into default with no concern what so ever. I was only two days late by the time I checked to see if my auto draft came out of my old account which started me trying to figure out what happened when my payment didn’t go out to the old bank. Made the payment with very limited options to add to my straight disappointment. I’m a disabled veteran on a pension with an over 800 credit score. Why? Because I pay what I owe and don’t appreciate being treated like a dirtbag. Beware of this company and their practices. I will be taking a loan out Monday to pay these people off. They don’t deserve to make interest off me.

  Systems & Services Technologies

  Date: 02/25/2025

  Mr. Newman
    GoodLeap, the servicer for your Solar loan that was originated under the trade names GoodLeap, or LoanPal (and purchased by Truist bank) has resigned as servicer. You should have received a letter from GoodLeap advising you of a transfer of servicing to Systems & Services Technologies, Inc (“SST”). You should also have received a communication (e-mail or letter) from SST confirming the transfer of servicing. 

  
  Please know SST has no ownership interest in your account and does not purchase loans; we are merely the servicer. Consumer permission is not required to change servicers. Please be advised that due to the public visibility of this forum and the sensitivity nature of your account we (SST) are limited in the information we can provide. Please contact customer care at 877-695-3137 with any additional questions. Thank you.

• Review fromRaul T

  Date: 02/11/2025

  Account sold by Goodleap (solar) to SST. Customer service is poor, to put it professionally. -Customer service reps are poorly trained (at best), or are trained to lie and stonewall. -Reps cannot/will not provide legal documentation justifying their actions. -Reps state our account was sold to them because GoodLeap did not want the hassle. -Reps have given run-around to (1) our realtor (2) escrow officer (3) our bank analyst (4) us. Multiple attempts over the past 2 weeks for an official pay-off notice have been answered with "Oh we sent it already" "Its been faxed, give it 24-48 hrs". The truth is faxes dont take 24-48 hours. They are incompetent at the best, corrupt at the worst.

  Systems & Services Technologies

  Date: 02/12/2025

  Mr. T****,

    SST apologizes for the inconvenience caused to you by the delay. We have confirmed the payoff email has been sent out today. Please contact SST if you have any further questions. Thank you. 

• Review fromDonnell S

  Date: 02/07/2025

  my complaint with Systems & Services Technologies, Inc. (SST) is due to ongoing payment processing issues, lack of follow-up, and the negative impact on my credit and progress toward financial goals. For nearly two years, I have been using the same bank account to make automatic monthly payments to SST with occasional issues. However, recently this month, my payments have been reversed 3 times despite no changes to my account information as I'm trying to pay off in full. This has caused unnecessary delays and additional interest charges, setting me back on my financial progress and goals. I have made three prior complaints and called SST four times on 1/29/25, 2/2/25, 2/3/25, and 2/7/25 to resolve this issue. Despite requesting callbacks when payments fail, I have not received any follow-up and have had to initiate each call myself. On 2/7/25, I asked a representative to process an over-the-phone payment after another failed payment. While I hope the payment is successfully processed, I find it unfair to continue to be affected by this issue when it is not my doing. Furthermore, my credit history may be impacted due to SST's lack of timely resolution. I asked the representative I spoke with on the last call for an ID number, but I was told they have no ID# So I asked for a name, and I was given a name; then I had to ask for a last name since the name was common in case I had to identify who I last spoke to. I'm currently hoping to get speedy. 1. Confirmation in writing that my payment has been successfully processed. 2. A timely update on the status of my payoff and confirmation that my account will be reported as paid in full to all credit bureaus. 3. A thorough review of why my payments are being reversed. 4. Remove any extra interest or fees incurred because of these issues. 5. A commitment from SST to provide timely callbacks in the future, as I have repeatedly requested.

  Systems & Services Technologies

  Date: 02/10/2025

  Mr. S*****,

    Please be advised that due to the public visibility of this forum and sensitive nature of your account we (SST) are limited in the information we are able to provide. We can confirm multiple payment attempts were made recently but they were returned by the financial institution. We can also confirm the most recent payment on 2/7/25 which would pay off the account is being processed. We kindly ask you to allow time for the payment process to be completed and your account marked properly as Paid-in-Fill which can take up to 14 business days. Please contact customer care with any additional questions. Thank you. 

• Review fromSandrah H

  Date: 02/05/2025

  How does this balance ever get paid off when your balance never drops after making payments? I just don't get it. Loan transferred from Tally, but after several on time payments, I still owe the exact same amount? It all goes to interest? What is the point in paying it? I tired to contact them about the balance but got no answers...

  Systems & Services Technologies

  Date: 02/07/2025

  Thank you for reaching out. Systems & Services Technologies is a loan servicing and payment processing company; it is not a debt collector. We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist you.

  
  Please note that Tally is no longer an active company; as such, they have suspended your line of credit and converted your outstanding balance into an amortized loan.  Further, they have elected SST to service your account until paid off.  Note further that SST has no ownership interest in your account, and the interest rate on your account has not changed.  

  
  We apologize for any inconvenience this may have caused.  Please contact us directly if you have any further questions or concerns.

• Review fromCathi W

  Date: 01/14/2025

  This company sucks I have another loan with Goldman Marcus which I paid off then I took out a second one and they sold it to this company in March of 2024 I tried to make my payment earlier and it tried to pay the whole thing off so my payment was 4 pays late after 2 years of steady payments I lost my job I called to see about skipping a payment they told me because of being 4 days late I was not eligible to skip a payment till I figured things out they would rather have me claim bankruptcy and be homeless instead of skipping a 400 payment 1 month I will never take out a loan with them again

  Systems & Services Technologies

  Date: 01/16/2025

  Systems & Services Technologies, Inc. (“SST”) acknowledges receipt of this BBB Customer Review. SST is a loan servicing and payment processing company. SST does not purchase loans; it is just the servicer. We remain committed to maintaining a high level of customer satisfaction and appreciate the opportunity to assist you.  Having researched this matter, please be advised of the following:
  
  
  As per the criteria set forth by our client and creditor of this account, Goldman Sachs, twelve (12) on-time monthly payments must be made to qualify for the On-Time Payment Reward program. Unfortunately, Ms. W****** was late on her March 2024 payment thus disqualifying her from the program. SST does offer other payment assistance programs which Ms. W****** may qualify for.
  
  Please contact Customer Service at (800) 392-8308 with any additional questions or concerns.

• Review fromKait T

  Date: 12/20/2024

  My debt was transferred from Tally to SST. For one, the website feels super sketchy, like it's a front for something. Oh well, I created an account when my debt was transferred and have paid a few times with no trouble, until today. I login to pay my bill as I got paid today, I'm told I need to reset my password. So I reset my password (had to refresh the page a few times to even get it to allow me to type in the boxes). Once my password is reset I try to login and am told my information is incorrect. So I try to reset my password again only to find that you can't reset it again for 3 days. So then I turn to the internet to try to find customer service contact information, and there's nothing anywhere. I understand that this is my debt to pay and I have no problem doing so, but their website makes it nearly impossible to do so on time.

• Review fromtimmell g

  Date: 11/20/2024

  Malicious predatory method. The bought a company called Tally that went out of business that was a program that assisted you to get out debt. It provided 3 things: 1. LOW INTEREST 2. PAID ON MINIMUM Payment so what you added paid was the principle 3. I assisted in allocating your payments. It was a great tool to pay off the debt. Tally goes out of business and anything on their records went to SST. SST jacks up the interest rate and doubles it!!.. but its not a default collection on debt!! It was a sign up program to help clear debt and pay it off. Sneaky tactic and class action should be taken into account. The Minnesota Attorney General Office as well as the Department Commerce was notified and I got this back: Tally ceased operations in early September 2024. As such, all open Tally accounts were transferred to SST for servicing purposes. Prior to transfer, Tally notified its customers of the cessation of operations and converted all open accounts into amortized loans at the rate as of transfer per the above referenced contractual terms. Mr. G_____’s balance at the time of transfer was $3,203.52 with a fixed interest rate of 16.99%. The amortized payment over a five-year period is $79.60. SST has no authority to reduce Mr. G_______’s interest to 7.99% as requested. As noted, his rate is now fixed at 16.99% - which is based on the Market Rate of 8.5% as of the day of transfer plus the 8.49% Margin he agreed to.

  Systems & Services Technologies

  Date: 11/21/2024

  SST did not purchase Tally loans, and nor does it have any ownership interest in and to any Tally loan.  Rather, it was acting as backup servicer for Tally in the event Tally ceased operations, which it did earlier this year.  Pursuant to the Tally loan agreement, prior to ceasing operations and transferring all servicing responsibility to SST, Tally closed all its accounts, converted the outstanding balance to a fixed term amount payable over five years, and fixed the interest rate at the rate the previously variable rate was at the time of closure. Then, Tally transferred all accounts to SST to service.  

  Important to note that: 1) SST did not purchase Tally, 2) had no involvement in setting any consumer's interest rate, 3) that the circumstances surrounding the closure of these lines of credit and conversion into fixed term loans was explicitly addressed in the loan agreement, and 4) SST had no involvement in the creatoin of the Tally program or in its subsequent closure.