Reviews

This profile includes reviews for Axiom Product Administration's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Axiom Product Administration

  1 Progress Point Pkwy Ste 101 O Fallon, MO 63368-2212

  
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  Axiom Product Administration

  8651 Highway N Ste 201 Lake St Louis, MO 63367-4054

  

Review Details

• Review fromPeter P

  Date: 04/17/2024

  I recently had an unsatisfactory experience with Axiom, a warranty company, regarding coverage for my 2014 ***** Odyssey.Despite having opted for Axiom's highest level of coverage, I encountered several issues. When my vehicle required repairs at Piazza *****, I discovered that the service center no longer works with Axiom due to past negative experiences. This left me in a difficult situation as I was unable to proceed with necessary repairs under my Axiom warranty.After reaching out to Axiom, I spoke with ***** from the claims department. He assured me that I would be allowed one "********" and advised me to have the repair completed at Piazza *****, promising reimbursement for the costs.However, upon submitting the necessary documents for reimbursement, I was disappointed to receive an offer of only $155.00. This amount falls significantly short of the total costs incurred for the repair ($450.00) and alternative transportation during the repair period ($100.00).It's disheartening to see such a vast disparity between the expenses I incurred and the reimbursement provided by Axiom. Despite multiple attempts to seek a resolution and a reconsideration of the reimbursement amount, there has been no satisfactory outcome thus far.Overall, my experience with Axiom has been unsatisfactory, and I urge potential customers to carefully consider their options before choosing Axiom for warranty coverage.Sincerely,*****
  

  Axiom Product Administration

  Date: 04/22/2024

  Thank you for your review. On April 5, 2024, Axiom received a call from you regarding repairs needed to your vehicle by a repair facility that refuses to work with Axiom. A claims representative informed you that you can submit any documents to Axiom for review and possible reimbursement. On April 11, 2024, Axiom received the documentation and began its review. The documentation showed a total charge of $420.94, which broke down to $99.31 for parts, $290.45 for labor, and $31.18 for tax. You also submitted two (2) Uber receipts totaling $60.14. After review of the documentation provided, Axiom provided a one-time, no prior authorization totaling $151.13. Pursuant to Section A. Definitions, Cost, on your Contract, Axiom reduced the labor and parts to equal MSRP and nationally recognized labor time allowances. The reduction in labor and parts, brought labor to $111, parts to $75.23 and tax to $14.90. Axiom also covered one (1) day of Uber charges totaling $50 pursuant to ******************** Benefits (2). Per the Contract, you have the added benefit of rental car or alternative transportation reimbursement for a maximum of $50 per day. Lastly, the Contract has a $100 disappearing deductible that is waived should you get ************ completed by the dealership that sold you your vehicle. As you went to a different repair facility, the $100 deductible applies and was deducted from the reimbursement amount. For any further repairs your vehicle may need, you are able to get the vehicle serviced at any ***** dealership or return to the selling dealership.

• Review fromJoel L

  Date: 08/23/2023

  There's a reason this company has a 2 star rating so don't believe their responses. Stay as far away from this company as possible. There are all kinds of clauses they present to you in a contract after the sale that were never even touched upon by the dealership. Not once did the dealership mention a limits of liability clause that says they only have to pay out the maximum amount you paid for the vehicle over the lifetime of the contract. The contract they refer to wasn't even signed by me so they can say whatever clause they want was in it even though nothing was ever signed.The engine seized on my vehicle literally 2 months after buying it. The dealer I brought it to flat out said the fluids looked great and the car had just had an oil change. Yet they are still requiring $2000 tear down of the engine to make sure I somehow didn't sobatage my own car. The technician as well as their own adjuster said it was a wild ***********. So now I have a vehicle with a seized engine that will cost $12,000 to replace and unless I pay the $12,000 as well as the $2000 diagnostics fee I don't get nickel for the car even though there's $3500 left on my policy.So I have a $14,500 loan on a car that doesn't run which includes $4000 for a warranty that is now useless. I talked to their "head guy" ******* who's a total jerk and has absolutely no empathy towards my situation at all. Then he tried to say I insulted him and abused him during my phone call which is a total lie. Not once did insult him or even raise my voice. The only thing I said to him was that he had zero empathy and asked him if he thought it was fair. He literally then said I had been abusing him the whole phone call.Notice everyone on this page is calling them a "warranty" company but after they show themselves for who they are they remind you that dealership misleads people calling it that but it's actually a "service contract" which makes them feel better when they s**** you over!
  

  Axiom Product Administration

  Date: 09/19/2023

  Thank you for your review. The Contract was signed by you at *************** on 2/23/2023. A copy of the signed contract has been mailed to the address on file. There are currently three (3) claims made under your Contract. The first claim was opened on 6/21/2023, the repair shop contacted Axiom to set up a claim for the camshaft positioner sensor. This claim is still open as Axiom advised a full diagnosis was needed. The second claim was created on 6/28/2023 to address your vehicles AC not working properly and the check engine light being on. This claim was authorized and paid. The last claim was opened on 8/3/2023 to address your vehicle shutting off abruptly while driving. A third-party inspection was set up. The inspector verified that the engine does not turn over when using a breaker bar on the crankshaft bolt and also advised that further teardown would be needed to verify the point of failure. Axiom advised the repair facility and you of these findings while also mentioning that if the repairs were to be covered by the Contract, Axiom could only assist with $3995.75 due to the limits of liability. This claim is still open and pending. Per Section ** Limits of Liability of your Contract (page 5), the total limit of liability is equal to the purchase price of the vehicle. The total amount of repairs on authorized claims cannot exceed the purchase price of your vehicle. The purchase price of your vehicle was $8420.75 as show on page 1 of your Contract. As Axiom paid $4425.03 towards your second claim, a total of $3995.72 remains. Per Section I. How to Make a Claim (page 5), tear down authorization must be provided, when requested, in order to get an accurate diagnosis of the cause of failure. Due to the inspector needing the engine to be torn down further, Axiom requested a teardown authorization from you. If you wish to continue your claim, we will require you to authorize engine tear down pursuant to Section I of your contract.

• Review fromLeonard B

  Date: 08/22/2023

  ************ contain up to 50 microprocessors and hundreds of chips. Many functions in the cars are driven by software applications. So what might look like a mechanical failure could be caused by a software issue. And somehow these are excluded from the extended warranty. The tilt on my MB E300 was not working and according to an internet search many other owners had the same problem. It seemed to me that it was a design flaw. Yet when I tried to get Axiom to cover the cost to update the software ($340) it was denied. MB corporate did not help. Finally, and happily, the local dealer took care of this 20 minute download. So what other mechanical systems won't be covered since they are software related? Only time will tell if Axiom's extended warranty is worth the $3500 I paid.
  

  Axiom Product Administration

  Date: 08/25/2023

  Thank you for your review. On 8/5/2023, a claim was opened related to your vehicles steering wheel not being able to go up or down. It was determined that a software update was needed to correct the issue. This claim was denied based on Section G of your Contract: G. EXCLUSIONS FROM COVERAGE This Contract will NOT PAY or reimburse You for any part or condition excluded throughout this Contract or for: 20. ANY CLAIM FOR ANY PART OR REPAIR THAT A REPAIR FACILITY OR MANUFACTURER RECOMMENDS OR REQUIRES TO BE REPAIRED, REPLACED, ADJUSTED, OR UPDATED (INCLUDING UPDATING SOFTWARE OR PROGRAMMING), IN CONJUNCTION WITH A COVERED REPAIR WHEN A BREAKDOWN OF THAT PART HAS NOT OCCURRED. THIS INCLUDES MODIFICATIONS, REPLACEMENT, OR ALTERATION OF ORIGINAL SYSTEMS NECESSITATED BY THE REPLACEMENT OF AN OBSOLETE, SUPERSEDED, REDESIGNED, OR UNAVAILABLE PART. Thank you for your review. On 8/5/2023, a claim was opened related to your vehicles steering wheel not being able to go up or down. It was determined that a software update was needed to correct the issue. This claim was denied based on Section G of your Contract: G. EXCLUSIONS FROM COVERAGE This Contract will NOT PAY or reimburse You for any part or condition excluded throughout this Contract or for: 20. ANY CLAIM FOR ANY PART OR REPAIR THAT A REPAIR FACILITY OR MANUFACTURER RECOMMENDS OR REQUIRES TO BE REPAIRED, REPLACED, ADJUSTED, OR UPDATED (INCLUDING UPDATING SOFTWARE OR PROGRAMMING), IN CONJUNCTION WITH A COVERED REPAIR WHEN A BREAKDOWN OF THAT PART HAS NOT OCCURRED. THIS INCLUDES MODIFICATIONS, REPLACEMENT, OR ALTERATION OF ORIGINAL SYSTEMS NECESSITATED BY THE REPLACEMENT OF AN OBSOLETE, SUPERSEDED, REDESIGNED, OR UNAVAILABLE PART.

• Review fromJared M

  Date: 08/11/2023

  Really had a smooth transaction with this company, I will be using them again after my warranty expires!

• Review fromAdam I

  Date: 08/08/2023

  Don't waste your money on this extended warranty. They will look for any reason not to cover your car - it becomes borderline illegal how brazen it is. Their contact states the exclusion: "Any losses, damage or expense caused by accidents(s) or alterations/modifications to the Vehicle not authorized by its manufacturer."My claim was in relation to the vacuum lines being cracked on the car. They denied the claim due to the car being tuned. The Audi dealership working on the car reached out to them to clarify that that modification was not at all related to the part that failed. They didn't care then moved the goal post saying that "Any modification will void your warranty". This denial came off heels of the inspector falsely claiming additional modifications that didn't exist (also verified by Audi themselves). I'm not sure if they purposely sabotaged the inspection or just flat our sent an incompetent inspector. After mentioning this discrepancy, I was berated by support who refused to send another inspector out to verify the accusations.Unprofessional, scam, and worthless are the three words that come to mind when I think of Axiom. If I could give it no stars, I would.
  

  Axiom Product Administration

  Date: 08/18/2023

  Thank you for your review. On 7/20/2023, a claim was opened related to your vehicles electronic power control warning light. An independent third-party inspector was engaged the same day. On 7/26/2023, the inspection report came back finding a failed vacuum line on the passenger side of the engine. Prior inspections of the vehicle noted that catalytic converters and O2 sensors were removed and a tuner was present in the engine. This claim was denied as the above referenced modifications to your vehicle were related to the engine failure at issue. It is important to note that prior claims were paid under your contract because the modifications did not relate to the losses. This claim was denied based on Section L of your Contract: L. EXCLUSIONS FROM COVERAGE WHAT THIS SERVICE CONTRACT DOES NOT COVER We will remedy any Covered Mechanical Breakdown of Your Vehicle, except items listed this Section L., as defined, Exclusions from Coverage. This Contract will NOT PAY or reimburse You for: 1. Any losses, damage or expense caused by accident(s) or alterations/modifications to the Vehicle not authorized by its manufacturer.

• Review fromPeter L

  Date: 05/09/2023

  (1)I am having trouble getting anyone to answer in the claims dept. Both my car repair shop and I call and call and call and wait and wait and wait but no one answers or helps EVER. (2)Literally, over the last two-three weeks, we have waited for a collective time duration that approaches at least 3-4 hours with not one person ever coming on to answer the call in the claims dept. (3)Moreover, when you are put in the "cue', a recording runs incessantly every 10-15 seconds telling you " I'm sorry. There is no one available to take your call at the moment. You are being held in a cue and we will answer your call as soon as possible." This process is CLEARLY DESIGNED TO FORCE THE CUSTOMER TO GIVE UP IN TERMS OF GETTING ANY HELP FROM THE CLAIMS DEPT. (4)To make matters worse, my repair shop, ironically enough was able to get quickly approved to repair my car and actually received a repair authorization number. They repaired the car but now, for some odd reason, can't get anyone to answer the phone from the claims dept so that they can get paid. (5) HOPEFULLY, THIS IS NOT AN INTENTIONAL BUSINESS PRACTICE WHERE CUSTOMERS WITH CLAIMS ARE DEEP SIXED INTO A CUE THAT IS NOT ADEQUATELY STAFFED IF STAFFED AT ALL. (6) Very frustrating!!!
  

  Axiom Product Administration

  Date: 05/10/2023

  Thank you for your review. Im sorry our service did not meet your expectations. We strive to provide superior customer service and assist our callers as quickly as possible. We are continuing to review our processes and make changes to prevent issues like these in the future. I would be happy to help answer any questions/concerns regarding your claim but will need additional information to locate your contract in our system. Please send either your contract number or VIN to ************************************** so I can gather some more details.

• Review fromCody P

  Date: 01/25/2023

  I was having a problem with them but after talking to the supervisor they were able to get everything took care of and now they are in contact with me every step of the way to make sure my vehicle gets fixed.

• Review fromRonald M.

  Date: 01/12/2023

  YOU HAVE BEEN WARNED! I Paid $4000 and got back $3118 when I cancelled after only 5 months! I cancelled when ***** did not accept payment from AXIOM. THEIR REP SPECIFICALLY SAID "***** DOES NOT ACCEPT OUR WARRANTY SO IT DOESNT MAKE SENSE TO KEEP YOUR WARRANTY" I Cancelled my warranty and was promised a full reimbursement. They did not honor a promised FULL REFUND! They know **** well because EVERY SINGLE ONE OF THEM SAID THE SAME THING! THEY ALL SAY THAT THERE ARE A FEW HOOPS THE CUSTOMER HAS TO GO THROUGH TO GET THE REPAIRS DONE. We as the customer pay for the bill ******** a $5000 bill out of pocket) and then they take their deductible AND THEEEEN refund you after it gets approved.F%^& these people!!!!! PEOPLE DO NOT SUPPORT AXIOM!!!!!
  

  Axiom Product Administration

  Date: 01/17/2023

  Thank you for your review. After receiving your cancellation on or about August 24, 2022, Axiom cancelled the contract on your 2018 Tesla Model 3. The refund amount was processed according to the contract terms. Axiom sent the cancellation breakdown to you on January 3, 2023. The $3118.88 refund was based on the unused percentage of miles on your contract. M. STATE AMENDMENTS These special state disclosures apply, if Your Contract was delivered in one of the following states. STATE LAW: If any disclosure in this Contract conflicts with the laws of the state in which it was issued, the disclosure is hereby amended to conform to the state law. The remaining disclosures in this Contract will remain in full force. ********: Section I., Cancellation, item 1. is deleted and replaced with the following: 1.CANCELLATION BY YOU: You may cancel this Contract at any time, including when a loss of the Vehicle occurs or when You sell the Vehicle without transferring this Contract to the purchaser. To cancel, You must submit a written request to the Dealer or directly to Us. An odometer statement indicating the odometer miles on the date of Your cancellation request is required. If You cancel this Contract within the first 60 days and no claim has been made, We will refund the entire Contract Purchase Price, less any paid or pending claims. If You cancel this Contract after the +first 60 days, or if a claim has been made within the first 60 days, We will refund the unearned Contract Purchase Price to You calculated on a prorata basis determined by the months or miles remaining, whichever results in the lessor refund, less a $50 administrative fee, or 10% of the Contract Purchase Price, whichever is less.

• Review fromWayne G

  Date: 12/23/2022

  I was skeptical when purchasing a car warranty But my experience was fantastic bought a 2016 *** last year and had some repairs needed brought my vehicle to *** for needed repairs and Axiom came through and took care of the repairs and exceeded my explanation Thank you axiom !!

• Review fromAndrea C

  Date: 12/01/2022

  This one star is based on the last few months of 2022. In years past when I spoke to Axiom reps they were friendly and helpful, told me to call anytime with claims issues. Since October however, both reps I've had the misery of speaking with have been angry, apathetic, condescending and have lied to me. With regard to a current claim they have given me the run around, told me I could submit proof of a suspension problem through email, which I did, 4 videos to be exact, but when I didn't hear a response back I called and emailed. Still no response. It has been 2 months and today I finally spoke with a human on the phone. Didn't hear his name because of bad connection (he said they've had that connection problem for a year and a half). He was already in a bad mood and he admitted a person can only take so much. So thats how our conversation began, him mad at the world and taking it out on me. I told him my situation and the last person I spoke to, *****, who I sent the emails to but never heard back from. He said he already had heard 3 other complaints today about her. After hearing my case, he needed to pause to think and he put me on hold. I can only assume that he went to read the "get out of responsibility at all costs" manual because when he came back his attitude had changed. He was now defending *****, making excuses for no one contacting me in the last 2 months, and talking out of both sides of his mouth. Basically it's up to me to solve this issue which is ultimately between the dealership and Axiom. Except that the dealership said I needed to reach out to Axiom and Axiom is telling me to reach out to the dealership. So basically I both am and am not responsible for everything at the same time. Argggggggg!!!!! So I asked if someone from Axiom would call the dealership and explain what needs to be done. He said he had already made a bunch of dead-end calls like that this morning and his only advice it to send me back to the dealership and then he hung up.
  

  Axiom Product Administration

  Date: 01/03/2023

  Thank you for your review. **************** is our top priority. As of December 6, 2022, our claim supervisor has been in contact with you and is currently working with you on getting the necessary repairs completed.