Reviews

This profile includes reviews for Axiom Product Administration's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Axiom Product Administration

  1 Progress Point Pkwy Ste 101 O Fallon, MO 63368-2212

  
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  Axiom Product Administration

  8651 Highway N Ste 201 Lake St Louis, MO 63367-4054

  

Review Details

• Review fromAshley A

  Date: 05/20/2025

  Axiom, I highly advise customers to stay away from this crappy **********************. They refuse to do their job, they expect the customer to do absolutely everything for them. Horrible phone skills, thats if, you get an English speaking person. Its been over 2 months for a $10 check. Countless emails, phone calls, and still refuse to do their job. Very very frustrating company to deal with. I have no clue how they have an A+ rating and be so s***** to their customers. Cant leave a review on their website, have 20 different addresses, 10 different business names, sounds shadey to me. I would HIGHLY NOT recommend them for anything!!

• Review fromOLEG O

  Date: 04/21/2025

  I had a horrible experience with Axiom Wheel and Tire insurance that I purchased and has never used. I Paid over $5K upfront then cancelled it less than 2 years later due to no use It is almost 3 months since I canceled it and I can't get my money back, subject to lie after lie excuses and delays!Will be contacting Bureau Of Insurance and ********* for formal complaint It is bizarre they are receiving high rating from BBB unless it is another lie!
  

  Axiom Product Administration

  Date: 04/28/2025

  Thank you for your review. Axiom requires four to six weeks to process cancellation refunds. Axiom mailed its portion of the refund to ***************** Brooklyn on April 18, 2025 for the dealer to combine with its portion and issue you the remaining refund. We apologize for the delay in processing your refund.

• Review fromDaniel S

  Date: 04/17/2025

  Clearly this company is paying for their "A+" rating when literally every review is negative. Stay away! Just another insurance scam - Axiom will do whatever they can to avoid covering any payments they should owe. Their own employee reviews are negative and claim they have horrible customer service. You will essentially pay for nothing with them, it's honestly better to avoid getting any insurance and just do any coverage on your own. The company would rather save a few hundred dollars, than keep a customer happy and possibly coming back. I have no idea how they expect to keep anyone actually coming back, makes literally no sense. Complete scammers and frauds. Honestly what a joke
  

  Axiom Product Administration

  Date: 04/21/2025

  Thank you for your review. Under your Lease Excess *********** Protection Agreement, *************** Your Agreement covers, the benefit is only eligible upon the final lease turn-in between 90 days prior to and 90 days after your original lease termination date, which was January 10, 2024. Since your vehicle was not turned in during this time period, the benefit was denied.

• Review fromBetty P

  Date: 04/15/2025

  I purchased this warranty for my car in August 2020, believing I had coverage for breakdowns to my vehicle. The *** presented a good description of their services, however neglected to advise me that only a part of the contract, which consisted of 19 plus pages would apply to my vehicle. I paid $3000.00 plus dollars. If they had explained what would be covered for the price I was paying, I would have had the opportunity to either ask about another product or not purchase it at all. Every time I submitted a claim it was denied stating the part was not covered under my contract. It was only recently I found out that only a very small portion of the extensive policy, two pages to be exact, was applicable to my vehicle. They advertise a good product, but they are liars.
  

  Axiom Product Administration

  Date: 04/21/2025

  Thank you for your review. Please be aware that Axiom Product Administration **** is not the agency to which you refer. The administrator for your vehicle service contract is Endurance.

• Review fromevan C

  Date: 03/31/2025

  Would not recommend this agency. Having done business with them in the past and having seen their process on the back end for basing their denials is cringe worthy. The "owner" of the agency gloats success while trying to rip-off the customers who purchase his ********************. Proof of such conduct is in documented emails that can be referenced for any future prospecting clients.
  

  Axiom Product Administration

  Date: 04/08/2025

  Thank you for your review. Please be aware that Axiom Product Administration **** is not the agency to which you refer. Nonetheless, Axiom is the administrator for products sold by your dealership. Our records reflect we have approved many of the claims stemming from your dealership. If you would like to provide further information as to a specific claim for which we were unable to assist the customer, please do so and we would be happy to provide an explanation.

• Review fromEvelyn F

  Date: 03/24/2025

  If I could give this place zero stars, I absolutely would. I normally don’t write reviews, but I felt compelled to share my experience. I thought I was the only one feeling frustrated with Axiom, but after reading other reviews, I see I’m not alone. I’ve never felt so scammed in my life. I purchased a BMW X1 and added two coverage packages through Axiom. The contract looked solid at first—it listed everything that was “covered,” which gave me peace of mind. However, buried in the fine print was a clause stating the maximum payout was only $1,000. That key detail was never mentioned by the salesperson, who seemed more interested in closing the deal than being transparent. I paid $2,300 for a 75,000-mile, 60-month maintenance package, only to find out when I brought my car in for service that the most Axiom would pay is $1,000—total. Not per visit, but total. I was absolutely shocked and non-stop tears. Why would anyone pay thousands for something with such a minimal return? It’s misleading, dishonest, and feels like a blatant scam. I strongly urge anyone considering Axiom to be extremely cautious. This company misrepresents what it offers and counts on people not reading the fine print. If you’ve had a similar experience, I encourage you to share your review and name the dealership involved. My dealership involved was 4041 W. Plano PKWY, Plano, TX 75093 ( Auto Web Expo). We need to protect future buyers from being taken advantage of like this. Buyers beware—Axiom is NOT to be trusted.
  

  Axiom Product Administration

  Date: 04/16/2025

  Thank you for your review. We have reviewed your Prepaid Maintenance Program (Agreement) and would like to clarify that your Agreement does have an aggregate limit of $1,000 as it relates to *************** your Agreement Covers, items 6-16 of your Agreement. However, your Agreement does not have an aggregate limit as it relates to *************** your Agreement Covers, items 1-5 of your Agreement, which includes the following: 1.Oil and filter changes per the manufacturers recommended quart quantity, at each eligible Service Interval;2.Tire rotations at each eligible Service Interval;3.Vital fluid top off of the following: transmission/transaxle fluid, differential fluid, power steering fluid, windshield washer fluid, and engine coolant/radiator fluid as needed at each eligible Service Interval; 4.Multi-point inspection at each Service Interval; and 5.Emergency Roadside and *************** if your vehicle experiences a Breakdown or Vehicle disablement, and is in need of: towing or jumpstart, flat fire change (with inflated spare), fluid delivery (oil, water, or fuel) cost of fluid not included, or lock out assistance (entry into passenger compartment only).

• Review fromDana F

  Date: 10/24/2024

  ******** and a rip off I purchased $4800 warranty from Synergy/Axiom through the private dealer I bought car from. This was a racket! They send the wrong parts to be installed in the car. They only refund their wrong parts and when it was cancelled they wont send the check to the customer, they send it to the dealer. The dealer in this case was a fraud and pocketed my money, which was $892. I reported the ******************************* but I believe Axiom/synergy warranty group is a scam. I want my money back.
  

  Axiom Product Administration

  Date: 11/01/2024

  Thank you for your review. You purchased a vehicle service contract, SYUISCF01019518, from ************* (Dealer) on or about March 31, 2024. On or about, April 12, 2024, ***************, a service center you chose, contacted Axiom to open claim, number C000322340, to replace the turbocharger in your vehicle. The service center provided Axiom with the part number(s) for which Axiom used to provide the replacement part(s). Unbeknown to Axiom, *************** provided an incorrect part number to Axiom and the service center installed the incorrect part. On or about May 29, 2024, Axiom was contacted by Matrix Integrated and advised Axiom that the incorrect turbocharger was installed on your vehicle. Axiom advised that you would need to return to *************** to address the issue since they provided Axiom the part number and performed the original repair. You declined to return to Columbia Roving and elected to have Matrix Integrated replace the incorrect turbocharger. Axiom received your cancellation request on or about August 5, 2024. The cancellation was processed on August 8, 2024. On or about October 12, 2024, the Dealer sent the refund via check number 1291 in the amount of $859.85 to the lien holder of your loan, ***********************************). The Bank cashed the check on or about October 18, 2024.

• Review fromJ. R.

  Date: 07/03/2024

  I purchased Axioms MONSTER SEAL for my RV tires from Bushs RV in ***********. I had two blowouts in the same day. The warranty looks really robust, carpe diem. I have submitted my receipts and needed paperwork for reimbursement but have yet to receive a check. I was told that it was approved on June 13th and the check was sent. Today is July 3rd and nothing. I have contacted them multiple times with no return response!
  

  Axiom Product Administration

  Date: 07/08/2024

  Thank you for your review. Check number ***** was issued on June 21, 2024 and mailed to **************************************************************************************** as verified and updated on June 12, 2024.

• Review fromKevin G

  Date: 06/07/2024

  DO NOT EVER GO WITH THIS SCAMMER PLACE. I TOOK MY 2017 BUICK ENCLAVE IN FOR A SERVICE LIGHT ON. THEY FOUND OUT THAT THE POWER STEERING **** LEAKED ONTO A SENSOR AND THE ENGINE HARNESS. AFTER WAITING 2 DAYS THEY CALLED TODAY TO TELL ME ONLY THE **** IS COVERED BUT NOT THE OTHER COMPONENTS BECAUSE OF CONSEQUENTIAL DAMAGE. EVEN THOUGH THE SENSOR AND HARNESS ARE DAMAGED NOW DUE TO A LEAKY **** THAT IS COVERED!!!! MAKES ZERO SENSE!!! DEALER IS SAYING THEY WANT $4K TO FIX MY VEHICLE. WHAT A SCAM!!!!! HOW IS THIS LEGAL??? STAY AWAY!!
  

  Axiom Product Administration

  Date: 06/18/2024

  Thank you for your review. On or about June 5, 2024, Axiom received a call from Ettleson Cadillac Buick GMC to start a claim on your vehicle related to the illumination of your vehicles check engine light. An independent inspection of your vehicle was arranged for June 6, 2024, which found a leak in the vehicles power steering pressure hose. The inspector determined that the said leak resulted in damage to the engine harness and O2 sensor. Axiom advised that it would cover the power steering pressure hose, but could not provide coverage for the contamination and consequential damage to the engine harness and O2 sensor. Axiom denied the contamination and consequential damage to the engine harness and O2 sensor due to the following contract terms in your contract:E.YOUR RESPONSIBILITIES PREVENT FURTHER DAMAGE: In the event of a Breakdown, You must take immediate action to prevent further damage to the Vehicle. This Contract does not cover damage caused by continued operation of the Vehicle in a failed state or failing to timely repair a failed component. F. Limits of Liability 4.CONSEQUENTIAL DAMAGE COVERAGE: We will pay for the replacement of brake pads, belts, and hoses that are damaged and require replacement as a direct result of a Breakdown and an authorized Covered Repair. This coverage includes disc brake rotors or brake drum resurfacing. Consequential Damage to any other part(s) is expressly excluded from coverage under this Contract. G.EXCLUSIONS This Contract will NOT PAY or reimburse You for any part or condition excluded throughout this Contract or for: 7.ANY BREAKDOWN CAUSED BY CONTAMINATION, OVERHEATING, THE LACK OF COOLANTS/LUBRICANTS, SLUDGE, OR RESTRICTED OIL FLOW.11.ANY BREAKDOWN OF A COVERED PART OR A NON-COVERED PART RESULTING FROM CONSEQUENTIAL DAMAGE, EXCEPT AS LISTED UNDER THE CONSEQUENTIAL DAMAGE COVERAGE UNDER THE LIMITS OF LIABILITY SECTION.Based on the independent inspectors findings that the damage to the engine harness and O2 sensor was a result of the leak in the power steering hose contaminating the same, Axiom is unable to cover the replacement or repair of those parts. Axiom specifically reserves any rights and defenses it may possess pursuant to the terms of the Contract and any all rights and remedies available at law or in equity.

• Review fromLaura F

  Date: 04/30/2024

  Not thrilled with their claims either and I have the highest coverage, first they fought the dealer for everything that needed to be done, then wanted to use junk yard parts instead of new, so of course I opted for new parts and now have to pay $1,800.00 This is not right, I DO NOT recommend this place at all!!!
  

  Axiom Product Administration

  Date: 05/15/2024

  Thank you for your review. On April 5,2024, Axiom received a call from ******* Chrysler to start a claim regarding the service 4WD collision warning lights being lit and fluid leaking from the vehicle. ******* Chrysler requested to replace your vehicles transfer case and module. An independent third-party inspection was set up to verify the breakdown(s). On April 27, 2024, Axiom received the inspection report which verified the collision warning light was lit and fluid was leaking from the vehicle. The inspector also found a howling/growling noise coming from the transfer case when the vehicle was driven. Per Section ** Your Responsibilities (Maintenance Requirements) and Section A. Definitions (Breakdown), Axiom requested maintenance records on the transfer case. Despite the service technician confirming the appropriate maintenance was not completed in accordance with the owners manual, Axiom continued to review the claim for coverage. Per Section A. Definitions (Covered Parts specifically stating Axiom may use replacement parts of like kind and quality), Axiom notified ******* Chrysler that we could provide authorization for a Like-Kind-Quality (***) transfer case. The *** transfer case comes with a part warranty that is in line with the Contract term. Axiom informed ******* Chrysler that you had the option to accept the *** part or could have an Original Equipment Manufacturer (***) transfer case put in and pay the difference between the *** transfer case and the *** transfer case. Axiom was informed you chose the *** transfer case and thus, Axiom authorized the claim for the *** part and labor, leaving the difference between the *** part and the *** part as your responsibility.