Reviews

This profile includes reviews for H & R Block Inc., U.S. Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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H & R Block Inc., U.S. Headquarters has 12672 locations, listed below.

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  H & R Block Inc., U.S. Headquarters

  1 H And R Block Way Kansas City, MO 64105-1905

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  H & R Block Inc., U.S. Headquarters

  39256 Paseo Padre Pkwy Gateway Plaza Shop Center Fremont, CA 94538-1616

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  H & R Block Inc., U.S. Headquarters

  3077 E Shields Ave Fresno, CA 93726-6752

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  H & R Block Inc., U.S. Headquarters

  4851 E Butler Ave Fresno, CA 93727-5015

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  H & R Block

  1577 S Harbor Blvd Fullerton Metrocenter Fullerton, CA 92832-3402

Review Details

• Review fromEmiling S

  Date: 03/30/2025

  The HR adviser could not answer my question so they put me on hold to "research." I was on hold for over 2 hours (2 hr and 20 min) without the agent checking back. I guess if you are paid to do nothing, you can win the game of out waiting your customer. VERY DISAPPOINTED. I have been using HR Block for over 10 years. This is the first time that technical support's "solution" is to put you on hold until you just accept HR Block will NOT be there for you.

• Review fromRobin L

  Date: 03/28/2025

  H and r block on north dixie elizabethtown ky is absolutely the worst place to do your taxes at. We were told that it would cost around 528 dollars to do our taxes. It wound up costing over 1025 dollars. The lady didn't do a very good job on our taxes at all.

• Review fromTracy W

  Date: 03/27/2025

  I went to these guys for many years. I ended up going to another tax person in H&R Block and we discovered that the previous tax person for four years filed incorrectly several years of mistakes. They waived refiling correction charges. I decided to stay with them with the exception of they give me $100 discount for 2024 taxes. They told me it expired in March and my appointment was in April. They did not tell me the hundred dollar credit was expiring. The office manager was very argumentative and very unpleasant. She would not budge. They screwed up many years of my taxes with no empathy . Please never ever to go to H&R .

• Review fromDiana W

  Date: 03/26/2025

  We have been going to H&R Block for years. They made a mistake on our taxes for 2023 and we are having to pay it. It was their mistake. Peace of mind is a waste of time. This will be the last year we use them. Terrible company.

• Review fromGenois B

  Date: 03/26/2025

  This year, HR block informed me my taxes had been filed by imposter. I learned by searching internet that HR block was being litigated due to data breach August 2024. I did not receive any information from HR prior to my visit to file 2024 taxes. I just learned that HR block is not BBB accredited.

• Review fromMichelle C

  Date: 03/26/2025

  Back in 2022 I went to the H & R black office in Apopka FL. to have my taxes done. At the time I owed money(22000) to the irs so we set up a payment plan. The irs accepted my return. I sent money to the irs and in July of 2022 I called the IRS to get the balance I owed. They informed me that they didn’t show i filed. It took them quite a while to figure out that the Apopka location used someone else ss#. So had to have my taxes redone for 2022. In that return I only had to pay 5500 to the irs. Paid them and thought I was all done with the mess your company created. Fast forward to 2025. I received this letter from the IRS stating that I owed them 16000 and it needed to be returned by the March 13th . So I took my return back to the Tavares office to the person who messed them up. I had an appointment on march 1st but he was running behind so he said he would look at them and get back to me. He called stated I’m sorry but I messed them up and you do owe 16000. Instead of fixing it and not really wanting your company to mess with them I hired a CPA to fix them. They fixed them for me but didn’t refile. They told me I needed to back to your company to fix. So since the Apopka location is closer to me than the Tavares office I went there. When I arrived at that location I explained my situation and scheduled an appointment to have them fix. I left my messed-up returns with them. The receptionist called and informed me that I would need to go back to the Tavares to have them fix and cancel my appointment. I called the Tavares office to schedule an appointment and the soonest they could get me in is on March 26th. Meanwhile the letter isn’t returned due to not knowing what I need to do with it since the tax person didn’t tell me. March 14th I went to pick up my returns for the Apopka office and they couldn’t find them. The manager didn’t seem to concern that they weren’t able to find them and no one else in that office cared.

• Review fromMichael K

  Date: 03/20/2025

  for tax season 2023 was charged 169.00 next year was 340.00 Never again.

• Review fromGary E

  Date: 03/18/2025

  I would not recommend this product. I have spent hours on the phone with product support. I cannot efile my Federal return because of an incorrect accuracy check. HRBlock admits to the problem. I started to work with them starting 3/2/25 and it is now 3/18/25. The problem is on Form 5695 Residential Energy Credit. Form 5695 Instructions “Line 17e. You cannot claim the credit for expenses related to the construction of a new home. If you are claiming the credit only for expenses for qualified improvements to an existing home or for an addition or renovation to an existing home, check the “No” box. If the qualified improvements for which you are seeking to claim the credit are related to the construction of a new home, check the “Yes” box. If you check the “Yes” box, skip lines 18a through 20b.” My home an existing home so I checked no. On form 5695 HR Block current accuracy check says “You must check line 17e as Yes when you have zero amounts on line(s) 18b or 19e or 20b.” HR Block accuracy check should be If you check line 17e as Yes box 18b and 19e and 20b need to be zero. If you check line 17e as No box 18b and 19e and 20b can be any number or zero. On March 11 they said they fixed it but they did not when I downloaded a new update. I cannot efile my Federal return because of a faulty Accuracy check on Form 5695 in the HR Block Deluxe + State for Windows PC Program last updated on 3/12/25 They told me on 3/17 that they will not fix problem.

• Review fromEllen M

  Date: 03/17/2025

  Terrible customer service, misquoted return amount, taxes submitted incorrectly, missed filing important documents. I was told 'thank goodness you paid for peace of mind' even though the mistake was completely on them. Impossible to get ahold of anyone. I will never use H&R Block again or refer anyone to use them. They charge an insane amount, made a mistake on my taxes then refused to refund me the $815 they charged. I will never work with Tax Pro David Elmer again. I filed a complaint and escalated it and then refused a refund by Team Leader Lisa Erb. Common business practice is to make a customer feel they were rendered good service. I was left feeling robbed and taken advantage of. My taxes were filed incorrectly by H&R Block, I paid $815 for this tax service. To right the situation I was offered a $50 discount to return to them next year. What a joke!

• Review fromLayra R

  Date: 03/16/2025

  I am trying to file my taxes online, and it keeps making me select "file with a tax pro". If I don't choose "file for free," it logs me out of the account. After many failed attempts, I finally selected "file with a tax pro," and it made me upload the documents so that a tax pro could file the taxes for me. I called customer service, and they told me that if I wanted to downgrade, it would delete all my information and that I would have to start all over. Also, when I called, they couldn't find the account, and they even suggested I use A DIFFERENT DATE OF BIRTH and TO CREATE A NEW ACCOUNT!! How are you advertising "file for free" when you don't even allow people to select that option?