Reviews
This profile includes reviews for Rowcal Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 46 Customer Reviews
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Review fromKatie S
Date: 08/25/2024
This management company does not manage. They are absolutely terrible at communicating. It took 3 months to hear back from our property manager, despite multiple follow ups in the form of email and phone calls. When information is disseminated, impacting residents, such as water shut offs or major projects that impact living quarters, this information is communicated less than 24 hours before. For example, an email was sent out at 5 pm on a Friday for a major project with the use of caustic chemicals starting Monday morning at 7 am, leaving residents no time for follow up questions or to prepare for alternative living accommodations. Do NOT hire them.
Rowcal Management LLC
Date: 08/28/2024
Hi *****,
We would love to look into this further but we would need more information. Could you please email us directly at *********************************** with your association name, address and account number? Thank you!
Review fromLaura S.
Date: 08/14/2024
Absolutely horrible management company! Poor communication, cheating homeowners out of money, do not return calls, work orders incomplete for over 1 year, lawn and landscaping is horribly maintained!! Do NOT hire this management group!!Rowcal Management LLC
Date: 08/23/2024
We're so sorry to hear your frustration and understand no one like late fees. Unfortunately, when payments are mailed too close to the due date, they sometimes arrive past the deadline and a fee is incurred. While two late fees were indeed waived, the ********* did not choose to waive the other late fees. We know people often confuse what we control but we're only able to act under the board's guidance.
As for work orders, we only show one that remains open which requested reseeding. Being that it's August and your community does not have irrigation, reseeding right now would neither be pragmatic or prudent. If there are any other issues or questions you may have, please don't hesitate to reach out to us at ************************************ Thank you.
Review fromOlga G
Date: 08/08/2024
My name is Olga Gerasimov I wasn't happy about Row Cal until this summer, but things had changed since they started the re roofing in our neighborhood. I had problem with leaking roof and Jason Grimm and Wace Mayeraan took care of it right away after my first call. Thank you very much for fast reaction on my problem. The second my Thank you to Dane Meyeraan for taken care of the problem with my skylights after the reroofing. He solve the problem perfectly fast and efficiently.Rowcal Management LLC
Date: 08/09/2024
Thank you for taking the time to not only leave this wonderful review, **** but for specifically naming RowCal team members that worked hard to resolve your issues quickly! We appreciate both greatly!Review fromJoanne G
Date: 07/19/2024
Our building, Zilkr on the Park, is now managed by Rowcal Mgmt and Javier C is our senior property manager. Rowcal has been a pleasure to work with thus far but the real hero is Javier. Javier is the captain of our ship and he is always finding ways to better our community. He is communicative, friendly, responsive and reliable! Honestly, he is the best HOA manager I have ever worked with. He keeps the board on our toes and the staff all on point. Thank you to Rowcal and to Javier for making Zikr on the Park such a gem to call home! 5 stars!!!Rowcal Management LLC
Date: 07/24/2024
We're thrilled to hear such positive feedback about RowCal and ***************************!
It's wonderful to know that ******'s dedication and hard work are making a positive impact on your community. We're committed to providing exceptional property management services, and it's rewarding to hear that we're meeting our goal.
Thank you for taking the time to share your experience, ******!Review fromEric F
Date: 07/18/2024
Do NOT use this company, do NOT buy a property managed by this company. They do NOT responced. As a customer I have left messages thru their online portal, I have left emails, I have left voicemails, I have even gone into their offices and one of their employees left a message for the location "manager" and never been contacted!Rowcal Management LLC
Date: 07/24/2024
Hi ****, we're so sorry if you did not receive the email the manager for your association sent to you via email on May 14, 2024, letting you know that the ***** of ********* approved the removal of the trees to ensure the safety of the homeowners and the wellbeing of the units in the ********************. If there was another issue you needed assistance with, please don't hesitate to reach out.Review fromFarid H
Date: 07/12/2024
This company is a joke they hire the most incompetent and rude people.Rowcal Management LLC
Date: 07/13/2024
We're so sorry to hear that you feel that way, *****. We would love to help resolve any issues you may be having but would need more information. Please email us at *********************************** with your address, association and problem you've been experiencing and we'll work to get it solved for you. Thank you.Review fromPierre N
Date: 06/17/2024
They acquired our property management co. at the end of 2024. I setup autopay in December it looked successful (no error message during autopay setup). Apparently Autopay setup did not go through. I was walked through the portal again today by a rowcal representative, again my 1st autopay did not succeed without error message. The web portal needs alot of negative use case testing and design enhancements, and the company has to ownup late fees incurred by customers as a result of their system having these silent failures. The rep attitude is this is all customers fault, Clearly monopoly of HOA payment service by acquiring prior companies leave not much desire for a company to excel in product and services. If I could leave 0 star i would.Rowcal Management LLC
Date: 06/19/2024
Hi ******, we're so sorry to hear the automatic payment has not been successfully drafted and would love to help you rectify this issue! In order to do so, we will need more information. Please email us at *********************************** so we can resolve this as soon as possible. Thank you.Review fromXuanyu L
Date: 05/24/2024
My HVAC did not work from 05/23/2024. I gave them a call at that time. An agent pick up the phone, and she used 15 mins to figure out which location I was at. And then she told me I got the wrong number which is the exact number on my rowcal portal. Then she gave a number which was no one pick up. Second day morning (05/24/2024) I gave another call (the same number as before), another agent picked up the phone and told me she would contact the property manger, and got back to me soon. And nothing happens. In the second day afternoon, I made another phone call. Another agent picked up the phone and told me that the only thing he could do is create a ticket. And I asked him when I could get update? He told me that he did not know. And I asked him who response for this? He told me that he is responsible. And I asked how many tickets ahead me? He told me that he did not know. And I asked is there a est time for fix? He told again "I don't know"Rowcal Management LLC
Date: 05/27/2024
Hi ******,
I am seeing two correspondence records on your account regarding your air conditioner, both on Friday May 24th. An Action Item was placed for the manager to contact you regarding it.
I sent your manager a follow up email regarding this to make sure it is addressed quickly. You should be hearing from them tomorrow.Review fromChristina C
Date: 05/22/2024
I live/ rent in a non HOA. And Rowcal sents repeated letters telling us we are in violation of article 2 section 1. Lorson Ranch neighborhood is not an HOA. And Rowcal needs to stop harassing the neighborhoodRowcal Management LLC
Date: 05/27/2024
Hi *********,
While ****************** is not an HOA, it is a Metro District that has contracted with RowCal to make site inspections and process covenant violations. We are sending these letters at the direction of your ***** of ********** You can find more information on your community and its CC&Rs by visiting RowCal.com and logging into your homeowner portal.
Thank you!
Review fromDavid C
Date: 05/22/2024
They recently acquired our property management co. and have failed me at every interaction. Example. We had a dangerous situation occur, the emergency number was called, it was placed on hold for a full ten minutes then went to VM. The call was returned one week later. The message left acknowledged a week had lapsed. They have the culture where everyone acts like the "customer is the enemy, do as little as possible for them!"Rowcal Management LLC
Date: 05/27/2024
HI *****,
Thank you for reaching out. I'm not showing any contact or communication regarding a dangerous situation noted on your account or in the community's work orders. Could you please provide more information? Were you the one to make the call to the emergency line?
I do see that you were needing assistance with your account balance. I do hope this has been resolved. If you are continuing to need assistance, please email ***********************************Thank you!
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