Reviews

Review Details

• Review fromSusan G

  Date: 04/05/2023

  This was our first experience hiring a contractor for a major home reno project, and we were very pleased with the experience and the results. **** was up front in her assessment of the work that needed to be done and what it would cost, and the lead contractor **** was very good about discussing options when they were available. In particular, I appreciate that we ended up installing plugs instead of light bulb sockets for the overhead lighting in the unfinished area, and that we went with the spray foam insulation for the outer walls. The work was done in the time frame we expected, and the results look (and function) great, with the painters being particularly skillful and helpful in discussing precise options. I appreciate that **** pushed back our date twice when we asked, without pushback or penalty (we were trying to get a structural engineer to see if a column could be moved). We had thought **** had estimated it would cost a few thousand dollars, but once the report was done **** estimated around five times that. I'm not sure what the source of the misunderstanding was -- it could have been the specifics of our situation -- but in any case we didn't get that work done.The company takes care of everything, including pulling permits and organizing inspections, and cleaning up at the end. There were 2 unexpected charges that came up -- one for an outdoor lamp, which apparently was required by code, and another for stringing an ethernet cable we hadn't specified in the contract. We feel these charges were fair. Otherwise, everything was included in the quoted price. They also addressed issues very quickly when we brought them up; for example at the end many of the outlets were crooked, and they came the next day and straightened them.Overall, I feel like this company was transparent and fair, and the process was headache free.
  

  Custom Basements of New England, LLC

  Date: 04/07/2023

  Our team here at Custom Basements of New England thank you for your great review and for recommending our company. We work hard to meet expectations and are happy to hear we did just that. It was wonderful to work with you to finish your walk-out basement giving you access to your wildlife filled back yard. Enjoy your new theatre room and exercise area!

• Review fromAndy F

  Date: 02/04/2023

  We enthusiastically recommend Custom Basements of New England without reservation. **** and her team completed our basement renovation project on time and on budget, and we are thrilled with the finished product.Although our project was smaller than many of CBNEs projects, we felt that we received the companys full attention and care throughout. At the outset, **** advised us about various options for the design and materials and helped us with our selections. She and **** went over all aspects of the project so that we knew what to expect, and there were no surprises. Once the project was underway, **** communicated with us frequently so that we always knew who was showing up for different phases of work and when. Permitting and inspections also went smoothly. In short, the professionalism and communications were top notch.Lisas team also paid close attention to detail and showed creativity in executing the design of our renovated space. For example, one corner of our basement floor has a cut-out for access to the sewer pipe. We needed to maintain that access. When the new floor was laid over the concrete, **** came up with a clever design for a removable section of flooring that was safe, secure, and attractive.Our original objectives for our renovation project were fairly modest, as we thought we would continue to use the space mainly for storage. As **** predicted, however, we now realize that we can do so much more with the space and greatly appreciate what her company was able to deliver. We are so glad that we hired CBNE for our project.
  

  Custom Basements of New England, LLC

  Date: 04/28/2023

  Our team here at Custom Basements thank you for the great 5-Star review and feedback. We are happy that input and experience produced with a better result than you initially imagined and we hope you enjoy your newly finished basement.

• Review fromAlex H

  Date: 10/17/2022

  **** and her team were great to work with and did an incredible job finishing the basement. **** was professional and detailed on the layout/design for a large entertainment area. She was always available to answer any questions. During the process, I was kept informed from start to finish which was well coordinated between all contractors/inspections. Our family is very happy with our finished basement and highly recommended CBNE to anyone interested in finishing their basement. A++
  

  Custom Basements of New England, LLC

  Date: 10/18/2022

  Thank you for sharing your experience with your basement remodel. Our goal here at Custom Basements of New England is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be 5 stars! Enjoy your newly finished basement.

• Review fromAngela L.

  Date: 09/29/2022

  We recently had our basement remodelled by Custom Basements of New England. We couldnt be happier with the result. From the beginning of the process both **** and **** were extremely professional and worked with us to get the basement we always wanted. **** was very responsive at all times and kept us informed throughout the whole process. We now have a wonderful family space that we enjoy daily.
  

  Custom Basements of New England, LLC

  Date: 07/13/2023

  Our team here at Custom Basements of New England thank you for your great review and for recommending our company. We work hard to meet expectations and are happy to hear we did just that. It was fun to tackle such a unique ***** sf space that included an indoor hockey rink and gym. Enjoy your finished basement!

• Review fromJeff B

  Date: 08/15/2022

  Custom Basements of New England Review ******************************* August, 2022 *********** The basement of our house was largely unchanged from the time it was built in ****. The floor was asphalt tile, and the walls (where finished) were fake Pecan paneling. The ceiling, again where finished, was popcorn plaster. The laundry area was concrete foundation and bare ceiling joists, with exposed pipes, ducts and wires etc. The space to be renovated was ~ 650 sq. ft. We solicited quotes from 4 contractors: one declined to quote; two ghosted us after submitting a quote( these quotes were unreasonably low. with one contractor not wanting to involve the town building permit process). We contacted CBNE after seeing their sign at another property in *******. **** worked with us on a renovation plan, and we could not be happier with the results. The project manager, ****, and the lead carpenter, ******** were great explaining each step of the process. We were even able to continue using our laundry facilities while the construction was going on. The areas were kept clean during the construction. The materials used were top notch (although the options for flooring could be expanded somewhat). The project was finished on time and on budget.Over the past 50 years that we have been in the house, we have had four major renovations: bathrooms; kitchen (twice!); and an extension with a deck. Our experience with CBNE has been the best experience (by far!) of any of these projects. We should have gone to them at the beginning of the quoting process we would have saved 6 months of dealing with other contractors who were not really interested in doing the job.
  

  Custom Basements of New England, LLC

  Date: 08/16/2022

  Thank you for sharing your experience with your basement remodel. Our goal here at Custom Basements of New England is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be 5 stars and are glad we could update your valuable lower level split ranch. Enjoy your new basement space!

• Review fromSuzanne R

  Date: 07/04/2022

  We are so happy with our newly finished basement! It went from being an unfinished storage and utility space to an amazing play room with craft area, pantry, storage closet, and mudroom. All-in-all the process went smoothly, and having a contractor with so much experience with exactly this sort of project made it very easy on us as the homeowners. While there were some minor delays along the way, **** was very responsive in handling any issues that came up and made sure we were pleased with the result.
  

  Custom Basements of New England, LLC

  Date: 07/05/2022

  Thank you for sharing your experience with your basement remodel. Our goal here at Custom Basements of New England is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be 5 stars! Enjoy your newly finished basement.
  

  Custom Basements of New England, LLC

  Date: 07/06/2022

  Thank you for sharing your experience with your basement remodel. Our goal here at Custom Basements of New England is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be 5 stars! Enjoy your newly finished basement.