Reviews

Review Details

• Review fromTheresa B

  Date: 06/25/2023

  I wish i could say all positive things about my recent trip to ****** but, unfortunately, i can not. Perhaps i would have felt better had I thought EF Go Ahead Tours was concerned about my experience or offered support when my luggage did not arrive in ****** with me meaning the 1st 3 days were horrible being all I had was a toothbrush with no option to purchase anything nor did I get any assistance with filing a report for my luggage.. Our guide did not offer any assistance with getting basic essentials like under garments and I had to borrow socks. I cried in my room alone feeling totally humiliated. It wasn't until the 3rd day that I was able to purchase basic necessities. ****** was beautiful but the stress I endured was horrific.Once the tour was over, I contacted customer care and they seemed to really care but, that was not accurate being they did not follow up as promised. or respond to e-mails. I can say the cost of my tour and the way I was treated was less than favorable and I would NEVER EVER GO AGAIN!
  

  EF Go Ahead Tours

  Date: 10/05/2023

  Thank you for leaving a review. We are sorry to hear that you had such a bad luggage experience. This is always a frustration, no matter what the circumstances, when traveling. We do always recommend travelers to have some spare items in their carryon, but understand that this is not always possible for every traveler. Reviewing our communication with you about this experience, we unfortunately weren't able to do much since insurance was involved, but did take your feedback regarding needing additional support to help make your trip as comfortable as possible, while waiting for your luggage to be returned to you. 

• Review fromNaomi C

  Date: 06/24/2023

  Just completed my trip to Ireland. Tour director was wonderful. Communication with the company prior to the tour was easy. I will probably choose a smaller group tour next time. Sometimes it was like herding cats with some of the travelers. That's not a ding against EF, but those specific travelers who can't seem to tell time.

• Review fromTeresa M

  Date: 06/24/2023

  Overall, the tour itself was outstanding. Our guide ****** and driver ***** were amazing and a lot of fun. My only complaints are feeling rushed in a few places and my flights were too close together. I almost missed my flight home.

• Review fromMary J

  Date: 06/23/2023

  Just returned from ***** tour with 2 family members, despite my being 81 and having a sprained ankle. We had an awesome time. It was a trip of a lifetime. Even after having to reschedule from last September (covid related), everything went smoothly with planning and our tour guide was fantastic. Would love to have her (*****) as a guide again.??

• Review fromGayle T

  Date: 06/23/2023

  I was very satisfied with my tour. I felt it was a good value for the cost. I also felt they were very interested in my customer satisfaction during every step of the process.

• Review fromJerald L

  Date: 06/22/2023

  Outstanding tour company, great European trip!We booked an 11 day European trip, starting in *********** and ending in ****** **************. We had an outstanding group of 36 people a great driver for a bus and an excellent tour guide name *********. All the hotels in all the countries we visited were very nice and a minimum four-star hotels and even though not all of them are located in the central part of the city they were still accessible to all the attractions within that city. We started out in ******* ***********, and went on to ****** *******, and then spent three nights in ******** and ****** ******* before heading to ******. I will say overall the food and the meals were very good to excellent and even our weather was perfect. EF as you know doesnt fly the airplanes, but overall we have no major complaints with the flights that we all took to and from Europe. My brother had EF book their flights but the one thing I did was book directly with Delta since I wanted a specific type of seating. EF credited me for the $ they had built into the trip. I also took the for any reason no excuse insurance to cover us. Thank you EF, I will be back for another trip!

• Review fromAllison T

  Date: 06/22/2023

  Ive taken two solo tours so far and would never hesitate to take more. This company is incredible and takes care of everything. All you need to do is show up. The price is right and the tours are incredible, the tour guides in every place are knowledgeable and wonderful. The hotels are very good (4 or 5*) and the optional add on tours are always worth it. The customer service is outstanding from the minute you book the tour to the very end when you get home.

• Review fromMatt N

  Date: 06/22/2023

  Ive taken 2 tours with EF. First was to *******, *********** and ******* and the most recent was ******, ********, **** and ********. Both were amazing and the tour guides were so nice and informative. Skipping the lines at popular attractions is worth it alone. We always stayed in very nice hotels in great locations. I cant recommend them enough and am ready to plan my next vacation with them!

• Review fromPamela J A

  Date: 06/22/2023

  We had a great experience all around! We booked our flights and tour and they really took care of all the details and delivered everything as promised. We got lots of info ahead of time to prepare and it was all very accurate. We didnt have any issues with flight delays or illness. There was one issue with a strike that caused a traffic delay and they went to great lengths to make it up to ** right away. Our tour director was knowledgeable and so helpful. I have referred a few friends to them since we got back and will continue to do so.

• Review fromRebecca C

  Date: 06/22/2023

  Scanning through the comments makes me feel as if people were with a different company. I am just back from an EF trip to **** and ************ and I could not be more pleased with the experience. Accommodations were excellent! Provided meals were excellent! The tour director, ****, was excellent! Everything was smooth and well planned. I spoke with customer service prior to the trip and all of my questions/concerns were answered by a very knowledgeable representative. I am looking at the offers for my next trip with EF now. Great value.