Reviews

This profile includes reviews for Infotracer.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Infotracer.com has 10 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Infotracer.com

  PO Box 130369 Boston, MA 02113-0007

  
• 

  Infotracer.com

  PO Box 130368 Boston, MA 02113-0007

  
• 

  Infotracer.com

  415 Congress St Ste 201 Portland, ME 04101-3500

  
• 

  Infotracer.com

  227 Lewis Wharf Boston, MA 02110-3927

  
• 

  Infotracer.com

  PO Box 990142 Boston, MA 02199-0142

  

Review Details

• Review fromKevin M

  Date: 12/23/2023

  If I could leave a zero star review I would. I entered in the email address that I was looking to find some information about. Their dumb "searching" script that fakes as if the site is actually looking up information concluded and stated that it had found information, but I have to signup and pay to unlock said information. Once I did this and click on the link to access the report it takes me to a page that says, "NO INFORMATION CAN BE FOUND". They did refund me the money, but it took more of a ***** demand from myself than should have been necessary. I have used these same type of services from many other companies that provide them for years, *** granted they all work on a similar type of framework, but I have never been charged by any of them when they weren't able to find information for my search.
  

  Infotracer.com

  Date: 01/02/2024

  Hi *****,

  We're sorry to hear about what happened. Rest assured, we will do our best to further improve our services. We hope to work with you again in the future. Have a great day ahead, and stay safe!

  Sincerely,
  

  Lovely
  Voice of Customer Specialist
  ********************
  ***************

• Review fromSheri S

  Date: 12/10/2023

  I know their is some type of connection with ********** and public crime records. ********** claims they know nothing and I had an agreement with State Records. And after going thru my records, I did give them $5.95 for a free service. Now each month public crime records takes $29.94 out of my account. Filed complaint with BBB, they said in the end saw nothing wrong, cased close good bye. Told BBB that was fine, but I am not done. Has to be a class action suit.There was one, going back to check on. I now have to close my account and never pay on line again with debit or bank card. I do know because of the one lawsuit, the one company will send your into to them for a price.I say to them enjoy Christmas, may be the last one you get not being employed.
  

  Infotracer.com

  Date: 12/11/2023

  Hi *****,

  We're sorry to hear that you are getting charges from Public Crime Records. Please know that they are not associated with our company and reach out to the number on your bank statement. Rest assured, you do not have an active account with us. Have a great day ahead, and stay safe!

  Sincerely,
  

  Lovely
  Voice of Customer Specialist
  ********************
  ***************

• Review fromAbby H

  Date: 10/27/2023

  It has a 7 day $1.95 trail so that is good
  

  Infotracer.com

  Date: 10/30/2023

  Hi ****,

  We're happy you're pleased with the price of our service. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!

  Sincerely,
  Lovely
  Voice of Customer Specialist
  ********************
  ***************

• Review fromJenny M

  Date: 10/03/2023

  My name is ***** and I am 19 years old. I am a single mother and I work 2 jobs whilst also trying to apply got college. In February of this year (2023) I payed for a 1 time payment to search a vin for a car I was looking to buy. Fast forward to now, I have monthly payments of 25$ since February and when I called they only were willing to refund me up to 3 months. It really hurts knowing that just because I failed to cancel a subscription, I now will miss out on hard earned money. I explained to them my situation with tears about how frustrating this was, I assured them that I understand that they were simply relaying a message and that I know it's not their fault. The man called me out for being unprofessional. I'm sorry? It's hard to remain robotically professional when I am told I won't be able to get my money back even though I have not accessed or used my account since the first purchase I made. I also had this situation with other info tracing websites and they were all able to give me a complete refund even after 3 months. Man on the phone said I should be grateful that I will even get this amount back because other services may not be as generous. We'll actually other services are more generous! So that's a lie. Not trying to be a ***** but why is this corporation so ***** and selfish? I want my money back because I never even used the products I was "purchasing".
  

  Infotracer.com

  Date: 10/04/2023

  Hi *****,
  
  Thank you for taking the time to leave us your feedback. I totally understand where you're coming from and I'm sorry if 4 months worth of refund was all we can give. Please know that we offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
  
  Our Terms of Service are also available at **************************************.

  Please expect the funds to reflect in 3 to 5 business days. Rest assured; our company will no longer bill you. Have a nice day ahead, and stay safe!

  Sincerely,
  Lovely
  Voice Of Customer Specialist
  ********************
  ***************

• Review fromConnie W

  Date: 09/30/2023

  This site s a Joke/Scam. I did the 7 day free trial, there was none of the information that I was looking for, even though it said the information was available for a fee. Once I realized that they didn't have any of the information, I canceled the subscription. After the 7 days I have been charged $24.95.Called *********** customer service, I was told that I never contacted them to cancel, which I had done. I asked since I have not used the service (only needed the single search) if the service could be canceled and the $24.95 be refunded. I was told that this was not possible since I didn't contact them within the seven day period (which I had). What a joke of a company. DON'T waste your time or money on this company.
  

  Infotracer.com

  Date: 10/02/2023

  Hi ******,

  Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.
  
  Our Terms of Service are also available at **************************************.

  As a courtesy, I have processed a refund of $24.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email removed from our mailing list. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

  Sincerely,
  

  Lovely
  Voice Of Customer Specialist
  ********************
  ***************

• Review fromJohn M

  Date: 09/08/2023

  Fraud!!!!!Did the free 7-day trial. Could not get the desired info. Canceled the subscription but they still charged the $19.95. Verified subscription was canceled and then they charged another month. Filing complaint and dispute with credit card company.Stay away from this company. They dont provide any info and just steal money!!
  

  Infotracer.com

  Date: 09/11/2023

  Hi ****,

  I sincerely apologize that you were charged despite canceling your account. I would love to help and turn things around, but was unable to locate an account using the name and email address you have provided on this review.

  Please give us a call or send an email to ***************************** Rest assured; I'm here to help.

   

  I look forward to hearing from you,

  Lovely
  Voice of Customer Specialist
  www.**********.com
  ***************

• Review fromJan W

  Date: 08/12/2023

  Info tracer is not to be trusted with your charge card information! They automatically charged me a second time a month apart from the previous charge or some thing I did not authorize. I would not recommend them whatsoever. Fraudulent activity, please be warned.
  

  Infotracer.com

  Date: 08/14/2023

  Hi ***,Thank you for taking the time to leave us your feedback. We offer free reports through a 7-day trial to anyone who signs up, and on our checkout page, we state that customers are purchasing a trial that ends in seven days. It also states that it will automatically enroll into a subscription to be billed monthly for $24.95 if the customer does not cancel during the trial. We provide an Order Summary on the checkout page with a checkbox for the customer to acknowledge they read our Terms of Service and Billing Terms, as well.Our Terms of Service are also available at **************************************** went ahead and canceled the account for you. I have also processed a refund of $24.95. Please expect the funds to reflect in 3 to 5 business days. If there's anything else we can help you with, please let me know. Have a great day ahead, and stay safe!Sincerely,Lovely Voice of Customer Specialist ***************

• Review fromJill C

  Date: 07/05/2023

  Absolutely a scam, I wanted to find the owner with just a license plate, the county site (!!) directed me to this site when I clicked owner information, but when I paid the fee, it spat out a thousand details about the car, nothing about the owner - said that's a PREMIUM feature and costs more. After I SPECIFICALLY selected that information when I paid originally.They should be shut down
  

  Infotracer.com

  Date: 07/06/2023

  Hi ****,

  Thank you for your feedback. The Preliminary Search accesses peoples databases to verify that the person exists in *****************, and is just a preview of the possible results available once you've subscribed to our services.
  
  I have also searched on my end to see if I could help yield the results you may need, but I was unsuccessful. It could be that the license plate might be restricted access under the Drivers Privacy Protection Act (DPPA) protection.

  Since we were unable to provide the information you needed, I have processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. 

  Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!

  Sincerely,
  Lovely
  Voice of Customer Specialist
  ********************
  ***************

• Review fromCara H

  Date: 07/04/2023

  Their website claims to offer FREE scans... once the scan is complete, a person MUST register and pay for the service to see ANY information. By that time, they already have information on the user and start their spam ads.
  

  Infotracer.com

  Date: 07/05/2023

  Hello Cara,

  All customers are welcome to run a preliminary search for free, and this will provide a preview of the possible results available when you subscribe to our services.
  
  Nonetheless, providing and maintaining quality information requires access, collections, updates, and sorting fees, which is why our reports are not free. Please also note that we do not ask for your personal information unless you sign up with us.
  
  To know more about the services we offer, and where we get data from, please visit this link: *********************************************.
  
  Please let me know if you have any other questions. Have a nice day!

  Sincerely,
  Lovely
  Voice of Customer Specialist
  ********************
  ***************

• Review fromnone u

  Date: 06/21/2023

  ***************** suspended account fcra violation provided honest reason upon department seeking explanation june 21 website closed my account no further discussion there must some kind of error very underwhelmed zero resolution.
  

  Infotracer.com

  Date: 06/26/2023

  Hello,

  Thank you for taking the time to give us a review. I've checked your account and can see that you have reached out to our Compliance Team, and they have provided an explanation as to why your account was closed. Please know that your request does not fall within one of the permissible uses of information under the FCRA.

  If you need further assistance, please don't hesitate to contact us back at [email protected]. Have a nice day ahead, and stay safe!

  Sincerely,
  Lovely
  Voice of Customer Specialist
  ********************
  ***************