Reviews
This profile includes reviews for Absolute Services's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 28 Customer Reviews
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Review fromLarry K
Date: 02/22/2024
just fine, but not so much the garage door. It was inoperative. Due to rules in our condo, I needed it fixed asap. Absolute services came out to inspect the damage. I was told it was not practical to fix. We picked out a door that was the same, but with a lot more insulation. The cost was $3947.22, they required a non refundable deposit of $1184.16. I needed it fixed right away so I paid the non refundable deposit. After they left, my neighbor came over to see what was going on. He told me I needed a second opinion, because he thought the current door could be fixed. I had B******** ****** **** come out and diagnose the problem. He fixed it right then for $127. It’s been working for about a year. It actually works better by having replaced the roller with the proper size. ISSUE The deposit was based on the need for a new door replacement. When this proved to be false, this agreement was nullified.
Absolute Services
Date: 02/23/2024
We appreciate you bringing this to our attention and thank you understanding that the door you chose to have installed would have been a much more efficient door than your current one. We say that it's not practical to repair due to age of the door/opener, insulation rating, and overall condition of the equipment. We provide the option to replace, but the option to repair will always be available to choose. Garage doors are just like any other piece of mechanical equipment, where the maximum efficiency of that door with the lifetime, decreases over time and will only last around 8-12 years depending on the level of maintenance performed over the years. A lot of other companies will offer just the basic repair option, while we offer the repair with the replacement option, while putting emphasis on what will have the greatest return of investment for the client and then letting them choose what option best fits them. We require a non-refundable deposit on all equipment that isn't stock, in the instance the order is canceled, we are unable to return the product back to the manufacturer. If there is anything we can help clear up, please don't hesitate to give us a call at 502-833-8444.Review fromDoris W
Date: 02/02/2024
Absolute Services is absolutely the worst hvac company you could hire in the Elizabethtown area. I hired them to simply come out light the pilot light. They came out spent less than five minutes looking at the unit and then told me that I would have to replace the igniter for over $900.00. Then after doing nothing but telling me that they charged me $57.00. I had an another company come in and look at unit, that company managed to get the pilot light lit without replacing the igniter. The unit has continued to stay lit and has had no problems. When i called the company to complain that their tech had lied and tried to over charge me they refused to do anything about it. When I told them I would leave this review they laughed. I guess they have no problem over charging and lying to elderly, disabled, women. Beware.Absolute Services
Date: 02/03/2024
Thank you for sharing your feedback. We appreciate your perspective and want to address your concerns. We apologize if our technician's recommendations did not align with your expectations. The $57 fee covers a professional diagnostic, and our technicians make recommendations based on their findings to ensure the safety and efficiency of your HVAC system. We understand your frustration, and we're committed to resolving this matter. We'd like to discuss the specifics of your situation further to ensure a clear understanding. Please reach out to our customer service department at 502-833-8444, so we can work towards a resolution. Your satisfaction is important to us, and we value the opportunity to address any concerns you may have.Review fromDarrin T
Date: 12/21/2023
This is a complaint directed at Absolute Services managment that made the decision to knowingly send 2 employees to do a very important job of cleaning/sanitizing my vents and installing a UV/Air Scrubber to help me and my family health in my home. I'm a 25yr retired disabled combat veteran/Senior. There were red flags waiving at me from the beginning of this transaction." Getting old soldier", 1. Absolute Services sales person came to my home 3 days prior and gave me a estimate and didn't know how to properly input information on thier pad, had to go thru Absolute Services headquarters for directions. 2. Had me put down 30%. 3. Absolute Services were the highest of three estimates. 4 Absolute Services still use the big and bulky in home room to room bulky machine that have the tendency to break or damage somethings in your home while moving to room to room. 5. Absolute workers was not sure how to operate machinery properly. Imagine the damage they could have cause to my home, and HVAC system. 6.Absolute Services probably would have tried to blame me or say it was not their fault IMJS. 5. ABSOLUTE SERVICES sent two employee that had no experience in HVAC Vent/Sanitizing Services or procedures 6. Spoke person for Absolute Services on the day of service during phone conversation at Absolute Services was not for shure about procedures as well. 7. Absolute Services still wanted to sell and service UV/Scrubber inspite of formention. 8. Absolute Services want 1800+ dollar's without a membership!! Man thats crazy! I immediately told Absolute Service D********* my HVAC installer gave me a 1500.00 estimate Absolute Services bettered by 50.00. I thought was a good deal not forsee the future. 9. Had to go thru bank to get my deposit back. I needed it ASAP to get my vents cleaned else were.Airis affecting my health10. Never heard from Absolute Services to explain,apologies or recei436.00 refund 11. Six (P's) Prior, Preparation, Prevents, Piss, Poor, Performance sirAbsolute Services
Date: 12/23/2023
Mr. T*****,
We appreciate you taking the time to get with us, feedback is super important and we use it to grow as a team. That being said, we are constantly training our team on new technology, processes, procedures, and general operational tasks. As a fellow Veteran, training never ends and we also appreciate your service. We apologize for the experience that you had with us and the failures on our end.
For your deposit, we initiated the refund the moment that you requested but the bank may take up to 5-7 business days for it hit be completed. As of this moment, we are on day 4 of the initial request.
Again, we take full accountability for the service that you received and we have since brought the team in for additional training to avoid these issues in the future. Thank you for bringing this to our attention.
Review fromAaron M
Date: 08/22/2023
This company is so concerned about making sales, they did not focus on the problem to get the HVAC unit working. I was at their mercy, because it was extremely hot, and I had no choice but to consent to the quoted price of 670. After they got the unit working, I called other companies and found out they charged triple what the price of a capacitor would cost. I am very disappointed with the outrageous cost for this part.Absolute Services
Date: 08/23/2023
Thank you for addressing us with your concerns. I can assure that our company focuses on the task at hand, while also providing options for any future concerns that we may find. We provided 2 options for replacing the capacitor. The first option was for $669.75 and that was for the upgraded capacitor with a 5-year warranty. The second option was for a standard capacitor with a 30-day warranty for $285. The first option with the better capacitor and warranty was chosen so you didn't have to deal with this again, and we performed the work the same day. If you have any additional concerns or questions, please reach out to us at 502-833-8444.Review fromQuincey M
Date: 08/13/2023
Very genuine business. Cares about the customer. Fast. Responsive. And excellent care. Professional. Goes above and beyond. Nights, days, weekends, holidays. This company cares. And will take care of you.Absolute Services
Date: 08/23/2023
We appreciate the solid feedback!!Review fromGuy K
Date: 08/13/2023
Awesome work. Great people. Will always contact them if needed!Absolute Services
Date: 10/01/2023
Love hearing the amazing feedback! We are here if you ever need us. We appreciate you choosing to work with us for your new HVAC system and garage doors.Review fromChelsea M
Date: 08/09/2023
The crew that installed my HVAC was very professional and personable. The installation went smooth and it looks great and feels great! Highly recommendAbsolute Services
Date: 08/10/2023
Nothing better than a high-efficiency HVAC system and two garage door openers. Congratulations on the purchase of this home and thank you for allowing us to be a part of this process.Review fromShelly H
Date: 08/06/2023
I love my new door and receive great compliments on the appearance of it. Knowledgeable and professional installation!Absolute Services
Date: 08/10/2023
We truly appreciate your feedback and hope you enjoy your brand new garage door and opener! Thanks for allowing us to be a part of this project.Review fromRobin X
Date: 08/04/2023
This appointment was scheduled for 10:00-12:00 pm they didn’t show up until 12:45 while I was on the phone with tech manager, who promised to remove dispatch fee $57 Which was re-charged on the end of invoice. I requested the replacement of ceiling fan quoted at $150.00 that turned into $457.00 over a hour later. I was totally mislead and over charged.Absolute Services
Date: 08/06/2023
We hate to hear that you received less than 5-Star service from us and we truly appreciate your feedback! We have attempted to reach out on 8/6 @ 9:54am to discuss this with you. What I am seeing, is that we spoke on the phone several times from 10am to 12pm on the 4th about the arrival of our tech. He dispatched to the call at 11:40am and arrived at 12:12pm. We do apologize that he arrived on the backend of the scheduled window, and we are more than willing to retain you as a raving fan of Absolute Services! Give us a call at your convenience so we can discuss this further.Review fromRichard B
Date: 05/11/2023
I have never heard such double-talk from a contractor. I called, told them I have a heat pump and central air and I wanted the entire system checked out. The technician came out and tested the A/C only. I called back and explained. They said they could not check out the heat pump this time of year or it "would ruin the system." I told her I used the heat pump two mornings before the appointment, and that I've owned a heat pump for 36 years and always had both systems serviced at the same time. She scheduled a return trip (supposedly) at no additional charge. I get another call saying that they couldn't do it until fall. I told her what the first person promised, she said they would come out but there would be a second charge. I cancelled the appointment and am moving on with another company.Absolute Services
Date: 05/13/2023
We spoke with the client and discovered where we failed to provide 5-Star service. The homeowner agreed to allow us another opportunity to come out and make this right. We truly appreciate Mr. ******* working with us, to earn a 5-Star rating!
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