Reviews

This profile includes reviews for Absolute Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Absolute Services

  6671 Shepherdsville Rd Elizabethtown, KY 42701-9583

  
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  Absolute Services

  3600 Chamberlain Ln Ste 720 Louisville, KY 40241-1994

  
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  Absolute Services

  601 Bizzell Dr Ste 100 Lexington, KY 40510-1024

  

Review Details

• Review fromLeisa R

  Date: 05/08/2025

  The worse company.We live in flood zone and they installed Durastar split units for almost 10k and they said guarantee for life but also said they would remove outside unit when flood waters come and we called them a million times and they never showed up and now they blocked my number and it's now broken...no AC/Heat. They lied to us so many times and laughed about flood coming...i was in tears. All they had to do is come out and remove unit but they kept passing me onto others ...its a nightmare by 9ft of water and then no reply from them
  

  Absolute Services

  Date: 05/08/2025

  Thank you for reaching out and sharing your experience. We're truly sorry to hear about the damage your home and HVAC system suffered during the recent flooding. We understand how devastating these situations can be, and we want to extend our sincere sympathy for what you’ve gone through. We’d like to clarify a few things regarding your concerns. At no point did we guarantee the removal of the outdoor unit in the event of a flood. Our team advised that, due to the risks involved and the potential for damage, any preventative or emergency actions like that should be coordinated through your homeowner's insurance. We understand that may not have been the solution you were hoping for, but it is standard practice for extreme weather-related incidents. Regarding the warranty on your Durastar system—if your unit is covered under a manufacturer warranty, it may still apply for certain parts, but damage due to natural disasters such as flooding typically isn't covered under any HVAC warranty. We’re happy to help you navigate that process if you'd like.

• Review fromEddie N

  Date: 05/01/2025

  Do NOT call for service with this company.. DO NOT CALL THEM. Call someone else. I’m on a fixed income and they overcharged for a 2 minute fix. Almost $300
  

  Absolute Services

  Date: 05/03/2025

  We’re sorry to hear that you feel this way, and we appreciate the chance to respond. At Absolute Services, we always strive to deliver honest, upfront pricing and professional service. Before any work is performed, our technicians review pricing with the client and receive approval to move forward. In this case, the work and pricing were approved before the repair was completed. While the actual repair may have been quick, our pricing reflects more than just time on site—it includes the cost of sending a trained, licensed technician to your home, completing a full diagnostic, carrying the necessary tools and parts, and offering same-day service backed by a warranty. We understand that being on a fixed income can make unexpected expenses difficult, and we never take that lightly. We would be happy to speak with you further to review the situation and see if there’s anything more we can do. Please feel free to reach out to our office directly.

• Review fromphyllis W

  Date: 04/28/2025

  I have been a customer of Absolute for about 8 years. I have given them several 5 star reviews. But, after my recent experience, I will no longer be using Absolute. I made an appointment to have the guts in my toilet tank replaced (actually the pump). They did not quote me a price but I felt this was a simple repair, so I expected something reasonable. They charged me $457.00 (including tax). I looked up the price of the pump and Walmart sells it for $18.99. The entire service call was a disaster. The technician showed up and he didn't have the part, so he left to go get a part. He was gone for more than an hour. I called the company and they contacted him and he told them he would be there in 5 minutes. He arrived about 10 to 15 minutes later. It was taking him a while to finish the repair so I asked him how much longer it would be, because I had things to do . He said he would come back the next morning which he did. He worked for about an hour and told me it was fixed. I went to check it after he left. I flushed and the water went down, and the tank filled, and 10 seconds after the tank filled, I heard a hissing sound like it was trying to fill again. I removed the lid, and I saw bubbles, so apparently there was a problem with the seal. I contacted the technician and he told me he would come back Monday, and repair it between 10 and 10:30. At 11 he had not arrived. I had already contacted absolute on Saturday morning about the ridiculous price they charged me. They assured me someone would call me back on Monday. I called them again on Monday and complained about the work that had not been completed, the overpricing for the service call and the technician not showing up on time. I was assured someone was going to call me back . As of 2:39 p.m. today (which is when I'm typing this review) I had not received a call. I also called and requested a refund. I have not heard anything from them. I will never use them again, nor recommend them
  

  Absolute Services

  Date: 05/03/2025

  We want to start by thanking you for being a loyal client over the past eight years. Your continued support and past 5-star reviews have meant a great deal to us, which makes it even more disappointing that we let you down on this recent visit. We recognize that the experience you described is not acceptable and doesn’t reflect the level of service we aim to provide. The delays, miscommunication, and lack of timely follow-up were not handled properly, and for that, we sincerely apologize. While our pricing includes more than just parts—such as labor, stocked service vehicles, licensed professionals, and warranty coverage—we understand that the service must match the value, and in this case, it did not. We’re glad to share that our Plumbing Manager reached out directly and resolved this issue with you on April 29th, including providing a full refund. We hope that action shows how seriously we take your feedback and our commitment to doing the right thing. We truly appreciate the opportunity to make this right, and we wish you the very best moving forward.

• Review fromKevin D

  Date: 02/27/2025

  Spent 7 weeks trying to get them to give me a quote for a 26Kw Generac generator install. In the end, I never got a quote, they wouldn’t show up. They kept putting me off and causing me to reschedule my plans with work. I flew back home once to meet with them only to get rescheduled at the last minute. I called them before the day of site evaluation, then they said they forgot to call me. They never call you ahead of time, you have to call them, then they and ask the same exact questions, nobody knows what’s going on there. I would give zero, but it isn’t an option. Lowe’s uses these people to install generac generators, but this company is not a part of Generac. I’ve never consulted with a company so low level and unorganized. I could only imagine what would happen if I needed them to do a repair. Absolutely 100% useless to talk with them. They assume zero responsibility.
  

  Absolute Services

  Date: 03/08/2025

  I want to sincerely apologize for the frustration and inconvenience you’ve experienced in trying to receive a quote for your Generac generator installation. I understand how disappointing it must be to face repeated delays and lack of communication, and I deeply regret that we did not meet your expectations. We take your feedback seriously, and I will personally review the situation with our team to ensure that issues like these don’t occur in the future. It's clear that there were multiple breakdowns in communication and scheduling, and I understand how that disrupted your plans. I also want to clarify that while we do install products like Generac generators, we are not affiliated with Generac, and we operate as a subcontractor to the retailer. However, I want to make sure we take responsibility for the service side of things, and I’ll ensure we follow up on any loose ends. Additionally, I want to mention that during storms or power outages, we prioritize our clients who are without power before providing estimates for working equipment. If you were without power, we would give your situation the same level of priority. If you'd like, I can have a manager reach out to you to discuss the details of your experience and any possible next steps.

• Review fromRobert P

  Date: 01/08/2025

  They make verbal promises encouraging a purchase.no satisfaction in resolving issues.no compromise, no offers.total indifference to promises made.
  

  Absolute Services

  Date: 03/08/2025

  Thank you for your feedback regarding your recent HVAC installation. I understand your frustration, and I want to clarify a few important points about the situation. After reviewing the concerns you raised, we found that the system is operating properly and is putting out air at temperatures above 90 degrees, as confirmed during our visit. However, we’ve noted that the home has significant insulation issues, including plywood walls with no insulation, which is the primary reason for heat loss and difficulty in maintaining temperature. As we’ve mentioned previously, without addressing these insulation issues, the home will continue to struggle with heat retention. Once the insulation is properly installed, we’d be happy to revisit the system to ensure everything is working as it should. We understand this is frustrating, and I want to assure you that we are committed to helping you resolve this. Our team has always worked hard to provide clear and accurate information, and while it’s difficult to fix the home’s heating problems without addressing the insulation, we’re happy to work with you once those issues are corrected.

• Review fromMarilyn D

  Date: 10/31/2024

  I signed up and paid $610 for a 3 year membership with Absolute Services and 2024 would be the last year of my membership. The perks of supposedly having a membership gave you discounts for jobs that needed to be done and a yearly maintenance for electrical, plumbing, garage door and HVAC. I’m assuming since I have a newer home, there isn’t much to do but it’s good practice to maintain your home. Well, since it’s my last year of membership, I scheduled maintenance visits to see if things were good. I had maintenance work done on my garage door which the guy was great. But for the plumbing and electrical, I received the same message saying there was an emergency so they would have to reschedule my appt. And I know there isn’t much discrepancies to find with plumbing and electrical so they just pushed it back. I think it’s fraudulent to get a customer to signup for a membership and not perform the job that’s supposed to be done. They didn’t even have the decency to call me to reschedule. They never replied to the texts either. Absolute Services is a fraudulent and dishonest company and I would advice to whoever reads this to be careful with them.
  

  Absolute Services

  Date: 03/08/2025

  Thank you for sharing your feedback regarding your membership and recent experience with our services. I’m truly sorry to hear about your frustration, and I’d like to address the concerns you raised. During the cold snap, we had multiple urgent issues, including busted water lines and electrical service interruptions caused by fallen trees, which required immediate attention. As a result, we prioritize situations where systems are not working over scheduled maintenance, which led to the rescheduling of your plumbing and electrical visits. I understand this was inconvenient, and I sincerely apologize for the lack of communication regarding those reschedules. This is not the standard of service we strive to provide. We genuinely appreciate you being a member of Absolute Services, and I understand your disappointment in not receiving the full value of your membership. Please know that we are committed to addressing your concerns. If you’d like, we can reschedule the plumbing and electrical maintenance at a time that works for you once the current urgent issues have been resolved. Again, I apologize for the inconvenience and any negative feelings this situation has caused. We take your feedback seriously, and I will ensure that our communication and service levels improve moving forward.

• Review fromJohn P

  Date: 10/23/2024

  Purchased a top end garage door from ******, very poor installation, door hard to lift,roller brackets are put on crooked, the roll bars the same.the roller bars bow out when door is up which doesn't go up all the way unless forced.holes missed drilled there are extra holes in the door itself. Lock doesn't fit well the hangers were from the old door which were bent and crooked, the cable crosses over the front edge of the door when closing. They put 2 handles on the inside and was told that the plastic foot peg was to open from out side.Stated that was right,then the installer agrued after checking the manual. Put a another handle on outside,when questioned about how that was done incorrect he reinstall it poorly. Called and complained and they sent him back the next week correct a few things,but most issues were unresolved, said he move an straighten brackets,but their would be new drill hole along side of the old ones which would make a weak attachment to the metal door.Stated I should contact the manufacturer. Called absolute services to convay my dissatisfaction and the service manager was very combative, suggested I contact the manufacturer, very disappointed

• Review fromCasey V

  Date: 07/19/2024

  In June we went through Lowe’s to find someone who could look at our HVAC system as it was not working. Lowe’s suggested Absolute Services. The tech who came out was nice and cordial. He went ahead and installed a capacitor that was bad. He then kindly went through his suggestions and then he got his supervisor on the phone to do the big sales pitch on what we needed. Essentially a whole new system and he told us all the varying prices. They were super pushy in getting the “best” new system which one was 15k and that wasn’t even the top tier one. However, being young homeowners we thought I mean I guess w3 need to get it done. Fortunately, after confiding in a family member I pulled out of the contract. This company tries to upsell you on a product that your house can’t even handle. The tech was fine, but the supervisor who just via phone was pushy and felt like they prey on the naive. Again the tech was wonderful, it was the projector manager, Drew, who did the sales pitch all over the phone. My realtor suggested that I make a review, so other people are aware.
  

  Absolute Services

  Date: 07/21/2024

  Thank you for taking the time to share your experience with Absolute Services. We appreciate your feedback and are glad to hear that you found our technician courteous and professional. We are, however, concerned to hear about your experience with the sales process. Our goal is to provide transparent and honest service, and we strive to ensure our recommendations are in the best interest of our customers. It is never our intention to pressure or upsell services. We apologize if our approach seemed pushy or inappropriate. We value your feedback and will review our sales procedures to ensure we are meeting our standards of service. If you have any further concerns or need assistance with your HVAC system, please feel free to contact us directly at 502-833-8444. We are committed to resolving any issues and ensuring customer satisfaction. Thank you again for your feedback and for giving us the opportunity to address your concerns.

• Review fromJared T

  Date: 07/04/2024

  Choosing Absolute is BY FAR the worst mistake we’ve made yet as homeowners. We bought 2 new HVAC systems, air and furnace, after aggressive up selling from the salesman. We haven’t had 3 months go by without a problem of some sort. Most of the problems end up taking a week or more to fix. Our current problem, which they’ve “fixed” twice before is now on *DAY 14* of no air, in the middle of a heatwave, and I can’t even get a manager, or anyone, to even call me back about a timeline to fix it. I was literally told “our phones are acting up” after I called and was left on hold until the worker had to ask twice if I was still there. Absolutely everything they’ve ever told me was a complete and utter lie, and I’m not sure how the product, the reliability, and especially the service could be Amy worse than it is. Whatever you do, choose literally anyone else but Absolute Services. They absolutely WILL NOT honor whatever it is they are selling you.
  

  Absolute Services

  Date: 07/04/2024

  We are genuinely sorry to hear about your recent experience with Absolute Services and we sincerely apologize for the inconvenience this has caused you. Your feedback is extremely valuable to us, and we take it very seriously. Regarding your current issue, we understand the frustration of being without air conditioning during a heatwave. We are currently awaiting a part from the manufacturer, which has unfortunately delayed the repair process. This situation is far from ideal, and we apologize for not effectively communicating this delay to you. We also regret any lapse in our communication and the inconvenience you faced when trying to reach us. This is not the level of service we strive to provide, and we are addressing these concerns internally to prevent such occurrences in the future. Please know that we are doing everything in our power to expedite the delivery of the part and will prioritize your repair as soon as it arrives. We are committed to resolving this issue for you as quickly as possible. Thank you for bringing these issues to our attention. We would like to discuss this matter further and find a way to make it right. Please contact our General Manager at 502-833-8444 so we can assist you directly.

• Review fromJohn C.

  Date: 06/10/2024

  Refund and customer service issue - As past clients across different areas of the business (HVAC, garage, electric, etc.) we called for an AC diagnosis. Quote seemed egregiously high, yet we paid a deposit to hold warranty part and schedule, told we could call to cancel. I called within a day to share I'd received a much lower, trusted quote. A price match was not offered so we cancelled. The charge was not even pending yet. No work was done, nothing was ordered, nothing signed. Within two days, the charge went through on my card. I was told a refund was requested, waited 7-10 days, and no refund. There was minimal care or correspondence, despite asking for email proof or a call back. It's been weeks of time + frustration. No correspondence happened until I mentioned a Credit Card dispute and BBB. I see other similar reviews related to deposits sadly. The issue is now with Credit Card dispute team and Absolute. I am looking forward to a resolution and refund. This was avoidable and unnecessary, all trying to over-charge then not promptly refunding a deposit. We will not ever return as clients and grateful to those helping us to resolve getting done what was promised.
  

  Absolute Services

  Date: 07/04/2024

  We sincerely apologize for the inconvenience and frustration you experienced with our service. We deeply value our customers and regret that we did not meet your expectations in this instance. We understand how disappointing it can be to feel overcharged and to have issues with receiving a refund. We take full responsibility for the delay and lack of communication on our part. This is not the level of service we strive to provide, and we are taking steps to ensure that similar situations do not occur in the future. We have looked into your case and can confirm that a refund has been processed. We are also reviewing our procedures to prevent such delays and improve our communication with customers. We appreciate your past business across our different service areas and regret that this incident has led to a loss of trust. If there is anything more we can do to rectify the situation, please do not hesitate to contact at 502-833-8444. Thank you for bringing this to our attention and for your patience. We are committed to making things right.