Reviews
This profile includes reviews for Pink Lily's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 67 Customer Reviews
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Review fromTayler M
Date: 03/24/2025
Amazing quality clothing and accessories. I have love everything I have gotten.
Pink Lily
Date: 03/25/2025
Hi Tayler! Thanks so much for your feedback! We love being able to provide high quality, affordable pieces to our customers.Review fromErica A
Date: 03/24/2025
Love my recent purchases and felt an improvement in qualityPink Lily
Date: 03/25/2025
Hey Erica, We are so glad that you were satisfied with our improvements! We put great importance on the customer experience and the satisfaction of our customers! Thank you for your review and feedback.Review fromHolly C
Date: 02/26/2025
Good afternoon… So I recently have become a huge Pink Lily fan. I’ve ordered a bunch of items from them. I recently ordered two pairs of pants that were a little bit too tight. What I did was went and ordered the next size up to see which size fit better. Ended up going with the medium so wanted to return the smalls and that’s when I realized that I can only get an E gift card instead of a refund of my original payment. How disappointing! And shame on you, Pink Lily. I did not check the return policy prior to placing my multiple orders because NOBODY only offers a E gift card instead of the original payment. NEEDLESS TO SAY, I WILL SPEND THE MONEY ON MY E GIFT CARD AND NEVER ORDER FROM PINK LILY AGAIN!!Pink Lily
Date: 03/10/2025
Hi Holly! We are so sorry you are disappointed in our returns policy. We do state on our website all returns are for a Pink Lily E-Gift Card. Please reach out to us at [email protected] and we would be happy to assist you with this issues.Review fromDee B
Date: 12/18/2024
I ordered a bunch of pajamas and bags on Black Friday thinking if they didnt work I could always return them. I like to have extra gifts just in case, and I am just finding out they only refund with a gift card. I should have checked but I was influenced by all the cute pajamas everyone was raving about and now I see they are not a very good quality. And now to not offer a full refund I will not buy another single item from them ever. Be cautious and read the fine print I guess is the lesson. And from the reviews I see I wasnt the only one to assume they were like most retail stores. Now I have a bunch of bags and pajamas of low quality that hopefully someone gets a few good uses out of. The bags zippers are extremely cheap and one was already broke out of the bag so obviously they dont quality check items either. This is another reason to not shop small businesses out of town without knowing and doing a deep dive on their policies. Shame on me.Pink Lily
Date: 01/29/2025
Hi Dee! We are so sorry those pajamas did not work out for you. This is not the experience we want for our customers. Please email [email protected] and we will be happy to assist you in making a return on these items.Review fromSusan W
Date: 12/02/2024
Pink Lily does not refund original payment method. I was unaware of this policy. However, I know to check this before making purchases through small businesses again. I have ordered a few times in the past and have enjoyed what I ordered. This order was something that didn't fit, not washed worn, nor tags removed, no other size available as I wanted only that item, and and they still refused to refund. They continued to send a credit email. I requested that they do not send another email reminder and to donate something to someone in true need that I refuse to shop there anymore. They still continue to send emails of the credit and had the audacity to ask for a positive review. I let them know if they continue to send those emails without a refund, then it certainly will not be a positive review. So here's my review. I do not like doing this and spare it for the very worst experiences, which are very rare.Pink Lily
Date: 12/03/2024
Hi Susan! We are so sorry that you are not happy with our return policy or the item you received. We do state in our policy that we only issue gift cards and do not issue cash/money-back refunds for returns. If you wish to further discuss this issue, please email [email protected] and we will be happy to further assist you.
Best,Review fromKristen P
Date: 11/26/2024
Pink Lily offers ONLY e-gift cards instead of refunds, surely because they know their clothing quality is absolutely awful and everyone would be returning their items once they see them in person.
My biggest complaint and warning is the website advertising is HEAVILY misleading, I purchased what I thought was a pajama *set*. Every single photo in the listing showed a full set. Turns out for $40 it was just the paper-thin pants. Now i'm stuck with just the pants from the set, spending $80 for something that should be sold on Shein for $10, or with store credit for a store I never want to shop at again.Pink Lily
Date: 11/29/2024
Hi Kristen! We are so sorry you are not happy with your purchase. We do state on the product title if the item is a set, top, or bottoms only. Our policy is returns for E-Gift Cards but we would be happy to further assist you and discuss this issue. Please email [email protected] for further assistance.
Best,Review fromKaren W
Date: 11/22/2024
Terrible customer service. Will not issue a full refund, issues a store credit instead. Items were huge and I can’t get a refund to my credit card. This store gives small business a very bad reputation. I have never heard a a store not giving a full refund.
DO NOT MAKE A PURCHASE FROM THEM.
THEY DONT EVEN DESERVE ONE STAR.Pink Lily
Date: 11/23/2024
Hey Karen,
Thank you for your feedback on your support experience. We are sorry that your most recent interaction with Pink Lily didn’t match your expectations. We would like the opportunity to look into your feedback and to ensure that we have resolved your issue. Please feel free to reach out to us on our Contact Us form.https://pinklily.com/pages/contact-us Again, thank you for your feedback.Review fromSarah K
Date: 11/09/2024
I bought a blazer at full price which was much larger and and did not look like the pictures when I got it. When I tried to return it once I received in a little over a week later, I was not able to because it had since been marked final sale. Marking new items as final sale is super shady, so they can skirt around accepting returns. The quality of all the items I received was Shein level quality but for a lot more money. Very disappointed in their quality and return policy. I would never buy here again. Nothing looks like it does on the model and everything XS is very large and shapeless. My 6’4 200 pound bf could fit into the cardigan I bought…Pink Lily
Date: 11/10/2024
Hey Sarah! I am so sorry you were not happy with your purchase and for the issue with the return. I do see my team was able to help you return this item. Please reach out to us at [email protected] with any questionsReview fromKim K
Date: 11/07/2024
They have a none existent customer service!
I even tried the retail store front, but they were of no valued help!
The item I purchased was a ‘chenille’ nutcracker sweater: what I received was a
Huge nutcracker’applique’ sweatshirt!
No returns
No exchanges
No customer service!
I absolutely believe that the reason for their NO REFUND/NO EXCHANGE is because of their TEMU like products!
Please don’t waste your hard earned money for their photoshopped items!!!Pink Lily
Date: 11/08/2024
Hi Kim,
We are so sorry you were not happy with your purchase. Our retail store is unable to assist with orders made on our website. I am not showing that you have contacted our customer support team. We are happy to offer free returns and exchanges on our website. Please email [email protected] and our customer support team will be happy to further assist you.
Best,Review fromBianca G
Date: 08/16/2024
Awful customer service and return policy. I received the wrong item, reached out and asked for a refund. They respond to fill out ANOTHER application for a return, that I have to pay shipping to return the item on a mistake on their part.Pink Lily
Date: 08/19/2024
Hi Bianca! I am so sorry for your experience and receiving the wrong product. Please know we do not charge return shipping if you received the wrong item. Please email [email protected] and we will be happy to further discuss and get this taken care of for you.
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