Reviews

This profile includes reviews for TAFS's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  TAFS

  19865 West 156 Street Olathe, KS 66062

  
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  TAFS

  PO Box 572632 Kansas City, MO 64157

  
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  TAFS

  PO Box 872632 Kansas City, MO 64187-2632

  

Review Details

• Review fromJoe S

  Date: 01/02/2023

  Stay away from TAFS they are the worst you will ever come across, starting with the contract which they look for a way to keep you tied to them, said contract there is no way to get out of it as they are so bad at what they make it to be a way to keep your customers, if you are looking for a Freight Factory, look for another, this is not the one
  

  TAFS

  Date: 01/27/2023

  Hello ***, all factoring companies have contracts, and any company can be released from the contract after the term is fulfilled. Please look at section 8 in your contract regarding term and termination. We are happy to resolve any issues you are having. Please call Client Services at ************. Thank you.

• Review fromDionte M

  Date: 12/28/2022

  I was called by a Tafs employee threatening me to submit a invoice when I had no truck able to run telling me they would *** me if I didnt very horrible experience they are bullies and harassers and discriminate on small minority owned business I advise everyone to stay far away from TAFS
  

  TAFS

  Date: 01/27/2023

  Hello ******, our team only reaches out in cases like this when a company is in breach of their contract. We do not threaten any one, just simply provide their options of factoring all of their invoices or receive a breach letter. If you don't have invoices to factor, you have nothing to worry about. Thank you.

• Review fromCurtis T

  Date: 12/22/2022

  Poor customer service, no one answers the phone when you desperately need them to, leaving you stranded at a gas station for hours untill you find out another way to resolve issue on your own, I had processed money to go on my efs card got the batch summary and the processed notification on my app, authorized a fuel pump went to pay the bill and got insufficient funds, been waiting at the gas station for 2 hours now untill I paid for fuel off my personal bank wich means the gallons purchased wont count towards my fuel usage agreement with them, as carriers we need to stay on the move as time is money, they will not be there for you when you need them the most, theyre in breach of contract for not providing consumer service so therefore I will not be doing business with them anymore
  

  TAFS

  Date: 01/27/2023

  Hello ******, our client services team is only available from 8-5 CT Monday-Friday. If TAFS advanced funds to your card. you would receive a batch summary statement. If your card is swiping incorrectly, you can reach out to EFS to find out why it will not work. This is also part of the reason we are switching our fuel card provider to Comdata. Thank you.

• Review fromJacqueline D

  Date: 12/15/2022

  I have been calling for two weeks straight and cannot get anyone to answer or return my phone calls. I received an email from TAFS that there was an issue with the payment for a load we did. I spoke to the broker and have to speak to TAFS but it is impossible to speak with them. I just want to get this resolved as soon as possible and its frustrating to call and wait on hold for hours without a response.
  

  TAFS

  Date: 01/27/2023

  Hi **********, we are working hard on our call wait times and have seen a huge decrease in wait times. We encourage you to use the call back option, so you don't have to wait on hold. The next available rep will call you back in the order your call was received. Thank you.

• Review fromNoel H

  Date: 12/12/2022

  F****** company ever they hold your money for no reason i will gp to lawsuit again them never sing with tafs back company the broker said that they call 5 times in a day back customs
  

  TAFS

  Date: 12/13/2022

  Hello ****, your company has attempted to commit fraud against TAFS multiple times. We have also spoken to you multiple times from manager/supervisor level. There is a very good reason we are not paying on your invoices, and will not until we are paid by your debtors.

• Review fromAlex T

  Date: 12/08/2022

  They are liars and frauds. They agreed to fulfill an agreement and pushed it off for months and denied calls. STAY AWAY FROM THIS COMPANY AT ALL COSTS. THEY WILL PUT YOU OUT OF BUSINESS AND IGNORE YOU.
  

  TAFS

  Date: 01/30/2023

  Hello ****, our company fulfills any contract that is signed with a carrier. You can also reach our team anytime at ************. It does TAFS no good to run a carrier out of business, as our revenue also stops. Our goal is to help our clients succeed and grow. Thank you.

• Review fromMary G

  Date: 12/07/2022

  Terrible company never calls back, wait times are hours to days long then they forget about you. If I could give no star I would. The only reason they get one star is because of our account manager *******. He's accurate, always reply back and is respectful BUT HES NOT IN-CHARGE OF HOW WE GET PAID. The department for CS and for Accounting is by far the worst. I can't wait to get out of my contract with them and leave them forever. NEVER GO TO TAFS!! NEVER THIS IS A WARNING. If you want to get paid on time, or at all go to someone else!
  

  TAFS

  Date: 12/13/2022

  Hello ****, we had a Client Services supervisor reach out to walk you through some of the issues and show you how to avoid them in the future. We hope this resolves everything going forward. Thank you.

• Review fromMELINA A

  Date: 12/06/2022

  If 0 stars was an option it would definitely be a Zero!! This company is out to bury your company! They steal money from you, you basically do all the work they are suppose to do and charge you fees for them not doing THIER JOB!! We submitted a termination in time and the DENIED our termination, PLEASE SAVE YOURSELF AND YOUR COMPANY!! Its false advertisement. They are all a lie and no one can answer your questions this company is literally run by the dumbest illiterate people Ive ever had to deal with.
  

  TAFS

  Date: 12/12/2022

  Hello ******, we had a supervisor reach out multiple times and spoke to the owner of the company. We do not steal money, only fail to advance or charge back a payment that is owed to TAFS. Remember, TAFS is loaning money out. If one of your customers does not pay us, or is unresponsive to our collection efforts, we sometimes ask the carrier to get involved. Thank you.

• Review fromAdeniyi A.

  Date: 12/03/2022

  ZERO stars...The most crooked company I have ever dealt with in my life.They have made life so miserable for my company and my drivers.To start with ,I started with them in July 9,2021, I should have checked BBB before signing up with them,I have gone through a lot with with these unprofessional workers they have in clients service department.About 2 months ago or less,they did a charge back on my account for $1900 for no reason,they signed an agreement with you and still take your money unjustly.I tried to asked them for reason why they did a charge back on my account,but to no avail.I reached out to ************ @ ***********************,the " Customer" to know exactly why they had ********************** have my $1900 charged back. Apparently,there was a miscommunication about a load that was delivered by my company weeks before the invoice was paid. But all efforts made to talk to have a manager intervene on this issue, proved abortive. They do not care about their clients and most of these workers don't even have knowledge about the services they offer,all they do is keep you on hold on the phone. Shame on you guys....There is something weird about TAFS, they only have one phone number to clients service and tells you how crooked they are.I have tried to reach TAFS in the last 5 days straight, at a point in time, they kept me on home for 2 hrs and still hung up on me and when I requested a call back , they turned deaf hears and act like zombies.. but as soon as I submitted an invoice they took my money and said my residual balance is low. When there is a mistake made by either party,there should be room for dialogue before action is being taken to take my money. I will be patient with you guys and when I run out of patient ,be prepare to face the consequent. My contract was renewed automatically after and after that,its being a roller coaster . I need to get out of these stupid contract before something happen. You are guys are making my life unbearable. Stop taking my money
  

  TAFS

  Date: 12/12/2022

  Hello *******, we have scheduled a supervisor call back for you. There is always a reason something is charged back, and you can see in the Client Portal on the invoice, or the charge back report. We are working on our call wait times and you will see improvement very soon. If the charge back was a mistake, we will take ownership and make it right. Thank you.

• Review fromBorsilav P

  Date: 12/02/2022

  Minus, Negative, tafs is representative of all the worse things. is bad that Review Rating system should invent negative star so they can go in negative balance with starts, 1 star for TAFS is way above their abilities. Tafs get money form broker and loose it in their system if you do not get transaction # or check # from broker, but even if u have it, they will require it from broker. but hold on that is only part of the problem. Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid Avoid
  

  TAFS

  Date: 12/12/2022

  Hello ********, we have attempted to have a supervisor call you at least four times to resolve any issues, but have been unable to get a hold of you. TAFS does not lose a payment that comes to us, but if the debtor does not send remittance information with their payment, our team has trouble finding who and what invoice to apply it to. We would like to find a way to make sure these are applied properly, and that you know how to handle an unapplied payment.