Reviews

Review Details

• Review fromCole M

  Date: 07/11/2024

  Just like they gave me all the assurances in this world while I was trying to sign up, they also gave me all the caking when I needed them. Our relationship has been mutually beneficial. I pay my deductible when it is due, and they fix my vehicle when the need arises.

• Review fromLaurie H

  Date: 06/30/2024

  Since I subscribed to Moto Assure, I've had peace of mind. They didn't disappoint me when I needed them. When I noticed some issues with my braking system, I took it to the dealership, and it required changing the brake pad and brake disk. Moto Assure approved my claim and paid for the repair.

• Review fromAlfredo M

  Date: 06/26/2024

  I signed up for a MotoAssure Auto plan last year to ensure my car was well protected, and I'm glad I did. I've had to use their services twice since then. The first time, they replaced my steering rack, and the second time, they replaced a faulty tire. Both experiences were smooth and hassle-free.

• Review fromMark S

  Date: 06/25/2024

  This company is the biggest scam, they take your money and then when you place a claim on your contract they drag you through the muds with a tone of document request and you produce whatever is requested there comes another bullshit and tagging you long so that they can go to your account for another payment knowing that they have no intentions of paying for the claim... please do your research before purchasing from these scammers. MB4LIFE
  

  MotoAssure Administration

  Date: 06/26/2024

  To Whom It May Concern: (BBB), The claim was denied in accordance with the Terms and Conditions of the Vehicle Service Contract. SECTION III. CONTRACT HOLDER’S RESPONSIBILITIES Contract Holder’s Maintenance Requirements: You must have Your Vehicle checked and serviced in accordance with the manufacturer’s recommendations, as outlined in the Owner’s Manual. Your Vehicle’s Owner Manual lists different servicing recommendations based on Your individual driving habits and climate conditions. You are required to follow the maintenance schedule that applies to Your driving habits and climate conditions. Failure to follow these recommendations may result in the denial of claims. Oil Changes and Verifiable Receipts: In the event of a Breakdown, We may request oil change and/or service records to verify that maintenance has been properly done. If You perform your own maintenance and/or service, You must retain all receipts that show the purchase of materials used in the Vehicle maintenance process. The customer was able to provide verifiable service records. Signed, Moto Assure

• Review fromPatsy T

  Date: 06/23/2024

  I purchased a warranty plan from MotoAssure Admin last year, and I couldn't be more satisfied with their service. Last month, I needed an engine replacement for my car, and when I contacted them to file a claim, they responded promptly and approved my claim within 48 hours. Efficient Service.

• Review fromJean J

  Date: 06/19/2024

  It wasn't so easy to reach them on the phone when the transmission of my 2014 Lexus GL failed, and when I did, they attended to my claim. They ended up paying for the transmission, but I still had an out-of-pocket payment to the tune of $1300.

• Review fromEssie M

  Date: 06/18/2024

  I love how fast they responded to my claims. No hassles, no runaround. There was no out-of-pocket payment during the process.

• Review fromPatrica W

  Date: 06/17/2024

  I subscribed to their Powertrain Enhanced plan in December last year, and in May my AC broke down. After diagnosis, it was discovered that my compressor was bad. MotoAssure approved my claim and replaced my compressor.

• Review fromSA B

  Date: 04/30/2024

  This service contract administrator looks to say "NO" This was my first experience with this admin. I purchased a platinum warranty through a broker, Empire Auto Protect, was sold a bill of goods on an "exlusionary" policy. Three months after the purchase period, which is beyond the waiting period of one month. My vehicle developed an issue, I take it to the local OEM dealer and they discovered three issues with the vehicle. After waiting five weeks and several call from myself and ealer, all three claims were denied. The admin at first blamed waiting on us for replies as why it took so long (funny I guess response within 24 hours) creates a five week delay. Then I was told that management upon layer of management had to review the claims. Then they told dealer denied with no details. So, I called back again to be told that all three issues predate the contract start date? Huh??? I said by that logic, all claims will be denid because this is a "used" car an of course it has wear and tear and breakdown typcially takes over time and is not spontaneous. Their tone was rude and condesending along the way. The broker claims they tried to get them to rereview the claims and were told no. So, riddle me this? How is anything covered on a used car? Of course items start to wear and breakdown from use and you never know when they will fail. I asked for a refund of my prepaid policy, and was directed back to the broker. It has been three weeks and I have heard nothing. Kinda funny, how they are quick to take your money, but slow to return it and now I am out thousands that could have been covered if I chose a better service contact broker and administrator. Run for the hills, I suggest you never, never buy a contract administered by Motoassure. PS I expect the same canned reply as the other reviews have recieved, do you see a pattern? RUN RUN RUN
  

  MotoAssure Administration

  Date: 05/13/2024

  To Whom It May Concern: (BBB), the claim was denied in accordance with the terms and condition of the Vehicle Service Contract. Third-party inspector was sent to view the vehicle, based of the time and mileage the inspector determined the failed components pre-dated the purchase of the Vehicle Service Contract. SECTION V. EXCLUSIONS – WHAT IS NOT COVERED Pre-Existing Condition(s): Any Vehicle found not to be in good mechanical order at the time this Contract is placed on the Vehicle, or any failure that occurred prior to the purchase of this Contract. Any breakdown and/or failure, whereby the cause of failure occurred due to a condition that pre-dated the purchase of this Contract shall also be expressly excluded from coverage. SECTION V. EXCLUSIONS – WHAT IS NOT COVERED Breakdowns that have occurred due to Wear and Tear. Signed, Moto Assure

• Review fromRonel H

  Date: 02/12/2024

  This company is a COMPLETE scam. My vehicle has been at the dealer for a month. MA continuously moved the goal posts. After various questions and requests for documentation being satisfied, a so called “manager” telling me that an inspector would go to the dealer to review, i received a call from the dealer saying it was denied because I didn’t TOW THE VEHICLE to the dealer that is 13 mins from me, because the CEL was on. This company NEVER INTENDED on repairing the vehicle. They purposefully waited WEEKS to deliver a msg that made zero sense. Why would anyone tow a vehicle somewhere and they don’t know why the light was on in the first place. Using that logic, the gas cap could’ve been loose and triggered a CEL. Does that mean i should’ve had it towed? STAY AWAY FROM THIS CLOWN SHOW!!!!
  

  MotoAssure Administration

  Date: 02/13/2024

  To Whom It May Concern BBB, the claim was denied in accordance with the terms and conditions of the Vehicle Service Contract. The vehicle was in the shop due to the customer not being able to provide the needed service records to verify if the vehicle had been properly maintained. The customer continued to operate the vehicle once the check engine was on, possibly causes more damage. Signed MotoAssure