Reviews

Review Details

• Review fromDaniel F

  Date: 10/05/2024

  I purchased a new camper less than 2 months ago. 2024 GD 310GK 5th Wheel. I have had nothing but issues with Grand Design getting me WARRANTY parts that I am already having to fix on this 100k dollar pile of junk. I wish I would have looked at the reviews on BBB before purchasing. This place ***** at doing the basics of their jobs. I have been waiting over a month for a BRAKE component that failed on my first trip..... My whole family could have been killed and I get nothing but the run around from this company. ******* with customer service assured me the part would be overnighted on 9/11. ***** assured me again on 9/26 that she would get the component overnighted and that since SHE was ON it, it would be taken care of, and the ball would not be dropped again. Now **** assured me that he would take care of everything and call me back on 10/4. To this day 10/5 I have received no actual phone call back from a single representative that I spoke with. I have left multiple voicemails that NEVER get returned. I have had to be the one to reach out to them every time something needs done or for an update. I wish there were an option to return this heap of trash. They do not support their customers, and the dealer is just as bad. The awning was torn on a brand-new camper when I picked it up, the washer was not plumed correctly and I had to fix that on my first trip, and now the brake failure. DO BETTER GRAND DESIGN!

  Grand Design RV

  Date: 10/09/2024

  We appreciate your feedback.  We are very sorry to hear of the situation that occurred on your first trip and the experience you've had so far with our customer service team.  We don't take these situations lightly as we strive for customers for life and part of that is our customer service.  We hope to continue working with you to get this remedied quickly so you can get back on the road safely and enjoy the time with your family as intended.

• Review fromDuane C

  Date: 09/21/2024

  If i could put zero stars i would. Bought new camper last year. First trip out we found the doors didn't close or lock right. Sun shade was leaking. Then we found less than a year later,roof had pin hole in it and mold found in the bunkroom. Very displeased. Nothing done for us to make up for the inconvenience and lost the entire camping season this year as it took dealer nearly 4 months to do repairs.

  Grand Design RV

  Date: 09/25/2024

   Thank you for taking your time to speak with us and confirm that the repairs have been completed. We're sorry for the experience you've had so far, but we want to make sure that you're a satisfied customer.  Please reach out to us directly if you have any other issues in the future. 

• Review fromDennis W

  Date: 09/21/2024

  We purchased a Grand Design 26 RB Imagine, in March 2024. We are a retired couple. We were looking forward to our new RV for traveling. We picked it up April 2024, we have had numerous major and minor issues with it. We have only been able to use it 24 days, due to unnecessary expenses and safety concerns. This has been a very expensive lawn ornament with additional expenses we should not have had to pay for something brand new. It seems like the Designer, Manufacturer and Deales don't won't to take the bull by the horns on our issues. To sum it up in a nutshell, in our opinion if you want to buy an expensive lawn ornament buy a new Grand Design Image. Unfortunately, there is no Lemon Law for RV's in *********.

  Grand Design RV

  Date: 09/25/2024

  We're sorry about the inconvenience this has caused.  Please continue to work with us and your Grand Design *** to help facilitate ***airs to ensure you're satisfied and happy with the ***airs at your upcoming appointment.  We want to make sure you can enjoy your unit as intended.

• Review fromrandell M

  Date: 09/05/2024

  i would give them less if it was a option bought 350g toy hauler sent it back to lazysdays for a few little fixes 3 weeeks later still no trailer back grand design blames lazydays and lazysdays blame grand design dont know who is at fault but both of them i would recommend not buying from neither.

  Grand Design RV

  Date: 09/06/2024

  We're sorry for your frustrations with us and the dealer, we don't like when things like this happen.  We see that the authorization was approved yesterday and the dealer will be making the repairs.  They have most parts in stock at their facility and are just waiting on one additional from from us, which appears to be shipping out early next week.  We're sorry for the inconvenience this has caused.  Please, if there are any other questions concerns, do not hesitate to reach out to us.

• Review fromCheryl H

  Date: 08/23/2024

  I wouldnt even give Grand Design RV a 1. Terrible company, do not stand behind their products

• Review fromChris B

  Date: 07/12/2024

  I purchased a brand new in August 2021 Solitude From the first trip had problems with things falling apart for 1 the island in the kitchen 1 side come loose on trip had to fix myself . Now not even 3 years old roof has all kind of problems ripping all over ripples like it was never put down right to begin with. I had Campers that were 20 years old and never saw anything like this and payed a fraction of what this costed .

  Grand Design RV

  Date: 07/15/2024

  Thank you for letting us know about our customer...we do have an RV that is registered to ************************* from *******, but we show no claims regarding the Roof.  The roof installation is only warranted for one year and that warranty expired in July of 2022.

  However if they could get the unit to their selling dealer we would be happy to look at pictures of the installation and see if anything needs to be done.

• Review fromRichard C

  Date: 05/21/2024

  My wife and I pre-ordered a brand new Grand Design Momentum 28G toy hauler in 2021 thru Bluedog RV, When our unit arrived at the dealership we went immediately to do our walk through inspection and take ownership of the unit. During the walk through inspection I immediately found several things- broken generator door, cracked interior trim, and two bubbles in the flooring near the front bedroom area. Dealership offered to send us new trim and generator door if i felt comfortable installing, and they noted that we could bring the trailer back for the bubbles in the floor within the first year to be warrantied. We ended up taking ownership of the unit since we had just drove 7 hours to the dealership from our home. After some research on the internet I found that this is a much larger issue regarding the bubbles in the flooring than just the adhesive issue that the dealership led me to believe it was. This is a common issue in the ** momentum line near the front bedroom area as the frame flexes during transportation, which lifts the edges of the wood underneath and causes separation between the wood and the laminate flooring. We ended up taking the trailer back to the dealership for some warranty items including the bubbles, Grand Design did not want to warranty the flooring at first but after consistent pressure they finally offered to install a transition strip over the bubbles in the flooring. I expressed my concerns to the customer service rep that I was dealing with that it would be an eye sore but it would negatively effect resale value as it is now a trip hazard, and does not address the root cause of the problem. Grand Design fails to acknowledge this as a structural frame flex issue even after sending them pictures and fb post screen shots of many others who experience the same issue. Grand Design refuses to do anything beyond that type of repair. There are fb groups now related to frame flex/failure and they turn their backs to the problem.

  Grand Design RV

  Date: 05/28/2024

  This is not an issue with "frame flex."  This is a travel trailer and the area **************** is mentioning is where the toyhauler floor and the bedroom floor meet. In his model year there was not a transition strip installed as it should have been.  We have offered to do this no charge.

  There is no frame issue to address and the transition strip is the proper step.

  We ask that **************** have present the unit to any Grand Design dealer and have them call our dealer services department and they can instruct them on the proper repair.

• Review fromJesse B

  Date: 05/13/2024

  They'll make you as the consumer, jump through hoops to fix the problems with their units. Calling any idea they have "suggestions" so they can weasel out of coverage of anything done to your unit per their "suggestions"Even if you show them proof of the issues (video, written documentation, multiple witnesses, etc.) and show that the parts they've installed are out of specification - they'll assume no liability leaving you with the bills and an unsafe expensive camper because they choose not to fix it. They'll try to bully you into submission when you stand up to them as well I've found and anytime they have information that hurts their case further they will call you rather than continue in email correspondence so they can try to lose the paper trails. They'll also tell you that people with 30+ years expierence don't supersede their techs who claim nothing is wrong when they've proven time and time again their products are failing. They'll also blame you - your expierence, tow vehicles, hitch(es), everything they can to push blame from their units.In my case the trailers axles were installed 5" out of spec in terms of front to rear positioning, and also have a 1/2" difference between a front & rear hanger diagonally causing sway, bounce, tracking issues, movement etc in the trailer. I've learned since that I'm not the only owner expierencing this issue and not many have found solutions that work. Those who have, i've tried with no difference made in my particular unit.Now I'm told it's my responsibility to pay a 3rd party out of pocket to prove (again) that there's still an issue. Then, once I do; it must be reviewed by their team before they deem it something they need to fix under their "warranty".

  Grand Design RV

  Date: 05/20/2024

  We are so sorry that the ******** are not happy with the situation, however we have had a dealer and a Grand Design traveling tech do extensive measurements on this and also our tech went on a one hour trip with the customer and the "sway" did not occur.

  This is not a manufacturing defect.

• Review fromAmber k

  Date: 05/08/2024

  We purchased a brand-new grand design reflection February 2023. We happened to notice what looked like a water spot on the cushion of the dinette table after pulling it out to go on a trip to *******. Everyone knows about Florida rain, right. Well, while in *******, we were in a down pour. We ran from the beach to our Camper to get our the rain. Well instead of getting out of the rain. it was raining in the camper as well through the skylight. Apparently, after joinign FB groups, someone overtightened and broke the skylights in this model. The skylight in the kitchen and bathroom are both broken. Water was everywhere. We also had an issue with the kitchen with the slide popping out when making turns. VERY DANGEROUS OBVIOUSLY. We had to have this issue fixed as well. I am not for sure if it is even fixed yet, because while dealer was fixing it, they damaged the floor in the *** The ** has been at the dealer since August trying to get the floor repaired 100%. They said everything was fixed on it and when we went to pick up the dealer the replaced floor was already peeling up. This rig is expensive and it is a piece of c*** and not worth the money. it is not fair that the consumer can be at a loss.

  Grand Design RV

  Date: 05/09/2024

  We were very sorry to hear of this situation and we have spoken to ***** and her Fiancee and are helping get these matters behind them.

• Review fromChyna F

  Date: 04/22/2024

  Just purchased a 2024 Grand Design Transcend Xplor 235BH from a dealer here in ******. After taking it out for a weekend we noticed that within a day and a half, the black water tank was almost full. We couldnt figure out why so we tested all of the lines and found that the bathroom sink (also the sink with the highest water pressure) was plumbed to the black water tank. The dealer never made us aware of this as they were not aware and the service writer as well as the sales rep who sold us the trailer were both dumbfounded when we called to ask about it. They said it was odd. I called Grand Design and sure enough, their specs for our exact unit (verified by vin number) said its plumbed to black. I spoke with two agents about this issue and the second agent essentially passed the buck on the dealer by telling me that if the dealer would have done a pre-delivery inspection, they would have known it was plumbed to the black water and could have told me. That leads to the next issue The user manual for our model says all sinks and showers are plumbed to grey with no mention ANYWHERE that some models are plumbed differently, therefore, I expect my sink to go to grey. Why would I think otherwise? I never would have bought this trailer had I known this. With a 39 gallon black water tank, it will fill quickly if 5-6 people are boondocking for 4-5 days. It just wouldnt last. In summary, the company does not care that we have an issue with this( we were told we could modify the plumbing on our own but would not be covered under warranty) even though their manual is misleading in making you think that your trailer is plumbed a certain way when IN FACT, it is not. BUYERS BEWARE!