Reviews

This profile includes reviews for ACE Rent A Car's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ACE Rent A Car has 68 locations, listed below.

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  ACE Rent A Car

  932 E Washington St Indianapolis, IN 46202-3951

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  ACE Rent A Car (Calgary)

  11124 36 St NE Calgary, AB T3N 1L3

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  ACE Rent A Car

  405 11th Avenue Nisku, AB T9E 7N2

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  Ace Rent A Car Northern Maine Regional Airport

  650 Airport Dr Presque Isle, ME 04769

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  Aligo Rent A Car

  8811 Bridgeport Rd Hampton Inn Vancouver Airport Richmond, BC V6X 1R9

Review Details

• Review fromAngie M

  Date: 03/10/2025

  This rental company is a joke. Stay away at all costs. Their car battery died 2 x in 3 days and Im stuck on the highway and the offer no help. And Im about to miss my flight and still no help offered. Not their problemDO NOT RENT FROM ACE. ************************************.
  

  ACE Rent A Car

  Date: 03/11/2025

  Hi *****, 

  Thank you for letting us know about the rental experience you had at our *************** location and the battery malfunction that occurred during your rental. We want to assure you that we have notified the location about your complaint, and we will be making sure all vehicles are fully inspected before putting it back on the lot. If you have any more concerns or questions, please email us at ************************************* with your confirmation number (3 letters followed by 8 digits) and we'd be more than happy to assist you. 

• Review fromAndrew G

  Date: 03/05/2025

  Total bait and switch scam, I was charged $300 more than the original "Total amount". **************** never reached back out to me about multiple charges that were added. The employee at the store lied right to my face. Basically robbed me. I will use Enterprise or a more reputable company from now on. DO NOT USE THIS BUSINESS trust me.
  

  ACE Rent A Car

  Date: 03/06/2025

  Hi ******, 

  The price you see online is for the vehicle itself, it does not include the refundable security deposit and additional add-ons like insurance (if needed), toll pass, pre-paid fuel, etc. Unfortunately, we do not see any record of you contacting us through your email, ******************* If you can please email us at ************************************* with your confirmation number (3 letters followed by 8 digits), we'd be more than happy to assist you.

• Review fromJosh M

  Date: 03/01/2025

  Rented a car from *** for a business trip. When I got in to pick my car up it was late at night after traveling all day. ****** at the desk asked me if I had insurance, and I said my company has rental insurance and instructs out of town employees to not pay for insurance. The man told me I couldn't rent a car unless I provided insurance information. Keep in mind this was late on a work night and I had no information on the insurance to provide him, with no way to get it, because I've never needed it since rental insurance is OPTIONAL.Not wanting to get stranded late on a Monday without a car after being told "I can't give you a car unless you have insurance" they pressured me into paying for their insurance. Which I did just to get the car and get out of there since I was exhausted. After reaching out to my company's HR they asked me to reach out to ACE to lodge a complaint over being forced to get insurance when I shouldn't have had to and to see if I could get a refund. I did, and eventually their "customer support" (lol) told me they would not be refunding because they require insurance from renters per their Terms and Conditions so the charge was accurate. I re-reviewed the T&Cs and behold, it only says renters outside the ** or who are local are required to provide insurance; neither applied to me. When I responded and pointed this out they stopped responding and never got back to me. They're scammers and will use underhanded methods to squeeze money - and won't admit they were wrong even when presented with proof from their OWN WEBSITE.Also, on my rental receipt, it shows I signed for a $12.99 daily toll fee (which I did) but was charged $13.99 a day. When I pointed this out they also said I was "charged appropriately" but wouldn't acknowledge or address that what they present to you at checkout - and what you sign for - says one amount but they charge you a different amount. Terrible company and I've made sure no one traveling for my company uses them.
  

  ACE Rent A Car

  Date: 03/04/2025

  Hi ****, 

  We want to assure you that a ticket has been created, and our agents are currently working on this case. We will be in touch as soon as we receive any updates. In the meantime, if you have any questions or concerns, please feel free to email us at ************************************* and we'd be more than happy to assist you. 

• Review fromBen

  Date: 02/26/2025

  We found Ace through Priceline. The website said it would cost an estimated $42 for our 2-day trip to *******. It cost us an extra $200. They charged us for insurance we didn't want or need, and they didn't give us a choice if we want it. When we called them to question the charge, they were extremely nasty and wouldn't help and simply hung up. We ended up disputing but lost the dispute, since *** claimed we signed the documents. I wouldn't recommend Ace to anyone; their customer service is garbage and their charges are fictitious. Whoever heard of a mileage charge? We drove a mere 150 miles with the car and got charged a mileage fee. They charged us a flat $35 fee for tolls, when the cost of the tolls was about $5. These people are a bunch of crooks and no one should ever use them.
  

  ACE Rent A Car

  Date: 02/27/2025

  Hi Ben, 
  The price you see online is for the vehicle itself. It does not include the refundable security deposit and additional add-ons like insurance (if needed), toll pass, pre-paid fuel, etc. After looking further into your reservation, we can see that you did not provide your own full coverage insurance at the time of pick up, which is a requirement to have to rent our vehicles, and you added a toll pass to your vehicle. These additional add-ons are not included with the base price of the vehicle by itself. If you would like to further discuss the charges made for your reservation, please email us at ************************************* with your confirmation number (3 letters followed by 8 digits) and we'd be more than happy to assist you. 

  Ben

  Date: 03/09/2025

  That is inaccurate. I was never informed I was getting charged for insurance. Your agent simply asked me I planned on travelling out of state and I said no. The word insurance wasn't mentioned and why would I pay for insurance if I had? As far as tolls are concerned, the agent told us they take care of that. i never dreamt I would be charged a $35 toll fee for a few dollars worth of tolls. I thought the car rental is charged for the tolls and they pass it on to the customer who reimburses them - which was the case last time I rented a car. It makes no sense to charge me a mileage fee - how do you drive a car without driving miles in it? What else is the rental for?! You refused to help me when I called, so I felt compelled to post my experience in a public forum in the hopes that others will read it and not get stuck with a bunch of crooks the way I was.

• Review fromrick t

  Date: 02/22/2025

  Ace Care Rental in ****** is the WORST possible choice is if you are going to need an airport rental. And just BEWARE, their Insurance that they will require will not even cover your damage to another car. I know, I am the owner of the other car. Matter of fact, ACE does not even have insurance - they say they are 'self-insured'. Please check out all the reviews about ACE RENTALS. They seem to have someone employed to follow up on bad reviews with the "we care, please contact customercare..). Then they follow this by writing a good review under an assumed name. Believe me, I've tried customer care. ****. No knowledge. Etc.OR..GO WITH ACE RENTALS and RUIN YOUR COLORADO VACATION. You were warned.
  

  ACE Rent A Car

  Date: 02/24/2025

  Hi ****,
  We require all of our customers to have full coverage insurance (Collision and Liability) to rent our vehicles. We can see that you did contact us and our agent informed you that we can not handle any open damage claims. You must contact our claims partner, Alternative Claims, for further assistance. 

  rick t

  Date: 03/01/2025

  Oh, I have contacted your 'alternative claims' department....Only for them to not follow up. 3 weeks later, I am now still dealing with this, with your people still dragging their feet, and trying to get out of covering MY rental compensation - funny, since you are a rental company with nothing available, and needing Enterprise, a respected company to pick up your slack. Please respond to this - I'll be happy to elaborate. Have a nice day.

• Review fromM. G.

  Date: 02/09/2025

  Horrible experience. We found ace through *********** and thought we had found an affordable rental car service. Upon picking up our car, ACE had added about $150 extra to our bill. We asked them to please remove any extra insurance, which they agreed to. When we returned the car on Sunday, they said they could not remove the insurance charge and I could try to dispute over email. Besides not getting our money refunded, the staff was rude and unhelpful and the car itself was in poor condition. The car was in perfect condition on the outside, but stained and very worn on the inside. This wouldnt have been an issue if it was as cheap as we originally thought, however, with the extra charges bringing our total cost up to about $350 for 3 days, this was horrible. Do not rent from here.
  

  ACE Rent A Car

  Date: 02/11/2025

  Hi ******, 
  
  The price you see online is for the vehicle itself. It does not include the refundable security deposit and additional add-ons like insurance (if needed), toll pass, pre-paid fuel, etc. In our terms and conditions, it means that customers must have full coverage insurance (Collision AND Liability) to rent our vehicles. Customers may use their own personal coverage, but they do need to provide their declaration page stating that specific coverage and that it covers rental vehicles. Thank you for informing us about the condition of the rental vehicle you received and will be making sure our locations fully inspect all vehicles before putting them back on the lot. If you would like to further discuss our policies or charges made to your account, please email us at ************************************* with your confirmation number (3 letters followed by 8 digits) and we'd be more than happy to assist you. 

   

  M. G.

  Date: 02/15/2025

  I understand that, its that we asked for it to be removed and the woman helping us agreed to take it off, but then it was added back on upon returning our car. When we reminded them of this conversation, they denied our request. Terrible customer service. I have already corresponded with your team via email and they would not refund us, they only said we could have a voucher for rent a car again, which means nothing because I will never use you again.

• Review fromHaofeng F

  Date: 02/08/2025

  *** is a awesome!very good service. Very nice! Helped me a lot to solve my problem when I cancel my appointment by accident
  

  ACE Rent A Car

  Date: 02/10/2025

  Hi Haofeng, 
  I'm happy to hear that our agent, ***, provided you with great customer service during your ********************** experience at ACE Rent a Car and helped resolve your problem regarding you canceling your reservation by accident. Thank you for taking the time to show your appreciation for all their hard work, and we hope to see you again on your next big trip. 

• Review fromAllen C

  Date: 01/21/2025

  Very very nice and a good driver for that part of the city!
  

  ACE Rent A Car

  Date: 01/22/2025

  Hi *****, 
  Thank you for taking the time to leave a kind review about how our shuttle driver was nice and very good during your transportation to our ACE Rent-a-Car office. If you would like to further discuss your rental experience at ***, please email us at ************************************* with your confirmation number (3 letters followed by 8 digits) and we'd be more than happy to assist you. 

• Review fromJanice S

  Date: 01/13/2025

  I thought everything was good. Found a $17 per day rate and checked my credit card, credit cards advise declining their insurance. So I went to pickup a rental car, The rental car agent told me they need a declaration of insurance. Is that proof of insurance that I keep in the glove box, in my car? I don't carry that in my wallet. I had to buy their insurance, $30, which negates the credit card protection. Ace car rental is a RIP off. So, $17 turned into $47. I will never use Ace car rental again.
  

  ACE Rent A Car

  Date: 01/14/2025

  Hi ******, 

  In our terms and conditions, it does state that customers may use their own personal coverage, but they do need to provide supporting documents at the time of pick up. An example of a supporting document is a declaration page that states you have full coverage insurance (Collision and Liability) and that it covers rental vehicles. If you would like to further discuss this matter, you can always reach us by email at ************************************* or by phone at ************ and we'd be more than happy to assist you. 

• Review fromJ. G.

  Date: 01/12/2025

  Don't rent from this company...ace rental at ***** international! They are 100% in the business of ripping people off. Total false advertising and waste of time. When I arrived to pick up my rental, I was informed that I needed a physical copy of a utility bill. Why? Who knows. But this was not disclosed/communicated anywhere when I booked. They wouldn't allow me to pull up my account/bill online and insisted it had to be a physical copy from TECO (again makes no sense especially when most people get their bills paperless). Maybe if I was trying to pay with a debit card but I have very good credit and paying with a credit card that also covers insurance on a rental. They also charged for mileage if you were renting local! What a scam and so frustrating. This was bad bad bad business
  

  ACE Rent A Car

  Date: 01/14/2025

  Hi *****, 

  In our terms and conditions under "Local Renter Requirements", it states that " All local renters must present a current utility bill in their name with the address that is listed on their license. A utility bill is water, electric or cable. We do not accept cell phone bills as a utility bill. Debit cards will not be accepted for local renters. Local renters are also restricted from renting Premium cars, sports cars, or luxury vehicles." If you would like to further discuss our policies, you can always reach us by email at ************************************* or by phone at ************ and we'd be more than happy to assist you. 

  J. G.

  Date: 01/18/2025

  This rule is absolutely ridiculous and I will once again REPEAT what I said that I would NEVER rent from ace nor would I recommend renting from here due to the discrimination of local residents. I do NOT care this is absolutely unfair