Business Profile
Recreational Vehicles
Forest River Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Forest River Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.09/5 stars
Average of 85 Customer Reviews
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Review fromBrittany S
Date: 05/21/2024
Horrible customer service, not easy to work with and their brand new products are junk! Our entire Cardinal *** had to be rewired (5 weeks in shop) at our expense for lodging! The tankless hot water system fried and we went 8 weeks with no hot water! Absolutely terrible! Discrimination as a woman and mother staying in the unit fulltime!Review fromDale S
Date: 05/17/2024
Coachmen RV, in our case, is negligent in their manufacturing processes and refuse to take ownership when issues are brought to their attention. We are the original owners of a travel trailer that has suffered extensive water damage (quoted by them at nearly $16k) unbeknownst to us until it was far too late. It was determined that key areas were never sealed at the time of manufacturing and allowed precipitation to seep inside, hidden away until the floor rotted out. Coachmen told us that it must be a lack of maintenance, which is unfounded. When proven otherwise, we were told quite rudely that it's irrelevant whether they did or did not seal it properly at the time of manufacturing because it's out of warranty. The lack of accountability and audacity to hide behind a warranty window for something that is clearly at the fault of their own, is deplorable. It would be unfair of me to not mention that they offered to bring the total cost of repairs down to around $9k, though they know as well as us, that it doesn't make sense to pay that based on the current value of the unit. While I can only speak to our experience, it's come to our attention that this is not an isolated incident. We hope that by sharing our story others will not have to endure the same.Review fromKimberly K
Date: 05/03/2024
Purchased a 16BHX 6 months ago, and the very first we discovered the Fridge would not cool at all for food, or life sustaining items. INSULIN. We were 6 hours from home, the shower head was busted, the sink would not start dripping water, we had to go way out of our means to survive, and my husband (a disabled veteran) was not doing well with is sugar because he needed ice to cool the insulin. I submitted receipts to Forest River to refund our expenses WAY over our budget, they quoted like a robotic email, a warranty black and white. I do not TRUST this company anymore, and I really don't feel safe in my RV. The wire was sparking according to the tech, and I'm not certain I feel it's safe from fire, or another failure. I went email rounds with *******************************, and ***************************, and *****************. There doesn't seem to be any humanity concerns there, and honestly, it's appeared to me to be a greed corporation, dodging their responsiblity. I mean, this was the very first. I'm just greatful we were alive, and very saddened this was my review on Forest River. Why do we put people like this in nice houses? Or furnish nice cars? We will be selling this or trading it....and sharing the word to hopefully educate others. These manufactures just don't make me feel safe.Review fromEddie C
Date: 05/02/2024
4/16/2024 I purchased a 2024 FOREST RIVER CRUISE LITE 263BHXLX PLATNUM top-of-the-line bumper pull 30' camper. along with this purchase, we bought the extended warranty for $4,000.00. When we took possession of the unit we noticed water stains on some cushions. We immediately reported this issue to Camper World and returned the unit for their inspection the following day. They said they would handle the situation and upon their inspection, they could not find any leaks. Picked the camper back up and took it camping that weekend, It rained on this trip and the camper leaked at two places. I returned the unit and supplied Camper World with pictures of water in the camper. Camper World has had the camper for 2 weeks and say that Forest River will not give them the approval they need to repair the camper. They are requesting a video of the camper leaking before they will approve repairs. Camper World gave me Forest Rivers's phone number you cannot speak to anyone nor will anyone return your call. Camper World has had possession of this camper longer than I have. Going to write a review of them next.Review fromKathie Z
Date: 04/29/2024
We bought a 2023 Tracer. We had 12 repairs to be done within the first 2 months. The biggest issue we have is that the awning touches the slide out. It rests on it. IT WAS MADE THAT WAY ON PURPOSE! Blows my mind. No help from the company. The light bar above the door is useless since the awning blocks 75% of the light bar. No help from the company as this awning issue is 'within compliance.' I do not recommend anyone buying a product from this company!Review fromNathan J
Date: 04/22/2024
3500# axle needs replaced after 4 years on a trailer with a gross of 3920#. Seems silly to add an axle that wont carry the weight. Contacted them and they said they never recommend traveling with water in the tank. The point of having a water tank was to bring potable water with you. Poorly designed, **********************Review fromSam C
Date: 04/05/2024
Worst company I have had had to deal with in a long time . We bought a a expensive destination trailer from them in 2023 delivered in November where it is suppose to stay permanently, noticed the shower drain was pouring out the bottom had to call a service company out to repair it due to the fact its is our winter home and we are living in it ******************** had to come out 3 times because the Forest River did not know what shower tank was put in our trailer . we had the trailer 4 months now since the 1st problem we had 4 more, next the awning broke ,A/C unit had to be repair and another pipe with a few others things that I just paid for myself because of the cost of the service company having to make at least 2 trips for each call and several days of waiting for approval to do the repair was not worth it . I called customer service , I will admit by this time I was angry at the company while waiting 5 days for approval in a 100 degree hot box because the A/C unit had not worked awhile by then. so I told her that the trailer was a piece of ****, instead of being concerned she threated to hang up on me for swearing and being irate with her, I then asked her how upset would she be if her parents owned this trailer and was having all these problems ... no answer . bottom line is the quality of this product is horrible and the service department and customer service is useless and do not care about the product or customers satisfaction after the sale . do not buy from this company Forest River which is owned by Berkshire and **************** unless they make some huge changes on how they value the quality of there product and there customersReview fromKayla C
Date: 03/28/2024
DO YOUR RESEARCH! READ THESE REVIEWS BEFORE YOU BUY ANYTHING FROM FOREST RIVER!!!!I would give NEGATIVE star if I could!!!! We absolutely love our grey wolf but HATE Forest River. Bought a trailer in 2023, it's not even a year old and we are making payments on a trailer that cannot be used, all because Forest River refuses claims, refuses to email or call you back.Took the trailer to get factory warranty work done on it, because it is not even a year old, the radio stopped working and one of the walls had a bubble in. The repair man said there is a leak in your roof, have you had any leaking/roof issues, no we sure did not and have not. Our last trailer had roof issues so my husband knows what to look for and what the seals should look like, he crawled all over this trailers' roof and saw no flaws. on the roof or on the seals. Not a single one. The repair man said it honestly looks like a manufacture defect, and he cannot even find where the water is coming in at but the roof and side wall is rotted. This man has been in this business for a very long time, and a very reputable repair company in our area. So the repair man sends the pictures and paperwork to our Forest River Warranty who denied it, even the repair man said he has no idea why they denied it, he's seen other trailer way worse then ours that got accepted by the same company. I've been calling and calling Forest River to try to figure out why it was denied and no one will answer or call back. I've tried calling other numbers in the Forest River Company to see if I can get transferred to someone in the warranty area and I keep ending up right back where I started, just ringing and ringing and ringing. We are being quoted 10K for the roof and side wall and that's not labor or anything else. We have to pay out of pocket for something that is covered under Factory Warranty.Review fromJulie D
Date: 03/27/2024
Horrendous company do not buy a thing from them. They do not stand by their products at all! Bought my camper in Feb 2023, has been leaking in the same slide out for over a year. My unit has been back to the dealership many times only to return with the same problem. Forest river is not willing to do anything to help! We now have mold problems and a unit we can not put ourselves or our children in. They are not willing to help correct a problem with their own product. I now own a very expensive hunk of junkReview fromTodd P
Date: 03/17/2024
Just look at all the negative reviews they dont even deserve 1 star I have a 2023 east to west entrada that was so poorly built too many problems to list I have attempted to contact them and they never respond they should be ashamed of the garbage they are building with no customer service at all
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