Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/26/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received notification from my credit card that charge has been made by discountmags.com. Amount is $15.93 and date is 12/25/2022. This charge was not authorized. I have received charges from this entity before and have worked to get the charges reversed. This company is a SCAM and these con artists need to be put out of business.

  

  Business Response

  Date: 12/29/2022

  We show there was a renewal order on 12/25/22 for ***********************, UH8388727. Her original order was placed on auto renewal for Dwell and House Beautiful. We sent 2 emails on 12/18/22 to ************** letting them know these renewals were processing soon and also gave you the option to cancel them. We show customer canceled the order on 12/26/22 and a full refund was issued back to **** card.

• Initial Complaint

  Date:11/30/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18487054
  
  I am rejecting this response because:the original order was not placed on 11/30/22 as they stated. It was placed on 11/30/21 and the auto renewal was 11/30/22. Please help cancel this order completely. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 12/08/2022

  The reason the customer is having difficulty removing the auto renewal is because there is no auto renewal on the order. Order was placed on 11/30/22 for **************** for ******************* and it is not on auto renewal so it will not renew now or anytime in the future.

  

  Business Response

  Date: 12/09/2022

  Yes, customer is correct, there was a typo with the year. To recap:

   

  Order was placed on 11/30/21, Order Number: WE4883334, for 1 year subscription to **************** that consists of 10 issues per year. and going to *******************. We show when order was placed auto renewal was not enabled. Since there was no auto renewal on order we did not renew in 2022. There is nothing to cancel because this subscription is expiring or has expired. It's over a year old so when it expires which is any day now it will not renew and customer will not be charged anything and subscription will stop since it expired. We can't cancel an expired subscription. We can only cancel an active subscription. We assume customer would like the full term of her purchase from 2021, they just don't want it for another year and that is what will happen. 

  Customer Answer

  Date: 12/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered *************** at the end of last year to receive a paper issue every week. I have it for my business for my clients to read while they wait. I received it in the mail every week until last spring when I was notified that I wouldn't be getting it in paper copy for months but can read it online. I wrote several letters telling them I need it on paper and I don't want it online. I only got 2 replies saying they were looking into the problem but nothing ever happens. You can't even find a phone number to call them. I also said I wanted to have my subscription extended for all the months that I didn't receive a copy. I hear nothing. I know several other people who get it in the mail every week without a problem. They are ripping me off.

  

  Business Response

  Date: 11/30/2022

  We show customer reached out to us on 9/03/22 letting us know she was made aware her People subscription was switched to Digital. Yes, some subscriptions have been switched to Digital, the publisher has stated the reason is a temporary global paper shortage as the cause. They are struggling with increased paper prices and low supply. Per the publisher, We anticipate these subscribers resuming their print subscriptions within the next few months as supply chain issues improve. People is an iconic brand that continues to thrive in print and benefit from the investments weve made this year.
  
  Your subscription will just be frozen till they can get print mailed again. Once it resumes it will pick up where it left off. We then sent a status request to the publisher asking for it to be switched back to Print.

  We responded to customer on 10/13/22 at ************** with an update from the publisher's processing center, the subscription will resume with the December 19 2022 issue. 

  We also show customer contacted us in October 2022 about US Weekly going Digital as well and again we sent status request asking for it to be switched back to Print, per the publisher the subscription resumed with the September 12, 2022 issue. 

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that apparently I did order this magazine. I searched that confirmation number in my email and on Jan 21, 2022 I see the confirmation. I have no recollection of placing this order. I never received a single issue. Can that be resolved here? Id accept either a refund or a complimentary one-year subscription. Please advise.  
  
  Sincerely,
  
  M.a. **********

  

  Business Response

  Date: 11/05/2022

  We are sorry if customer was caught off guard with their renewal order. We do show the original order for Hot Rod was placed on 01/21/22, Order Number: KW3934397, for 1 year subscription to Hot Rod. We show the delivery address as: ********** ************************, ****************************************************************************************************************************************, ************. Payment used was Apple **** **** ending in x1401. This order had auto renewal on it so it renewed on 10/30/22, Order Number: KK2323362. The renewal order was canceled and refunded. This title will no longer renew in the future. 

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18294975
  
  I am rejecting this response because:

  I have the payment posted on my bank statement. I dont have the wrong vendor. I have no idea why they cant locate my order through my email or through my address.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 10/28/2022

  We show we responded on 9/23 asking the customer to supply more information. With the information provided we were unable to pull any orders. She wrote back saying it would be under the email she used to write in. We searched again and unable to find anything. We wrote back on 9/26, 9/27 and 9/28 with no response.

  We also show a 2nd email and we wrote back again on 10/20/22.  We again made her aware that we are are unable to locate an order. All orders are required to have an email address. There is no account under *********************. We also have no orders with the following address: ********************************* in ************** ** 33711.

  We can not find any order under the name, email, address phone number. We think **************** may have the wrong company. We suggest looking at her credit card statement and checking the vendor listed. 

  

  Business Response

  Date: 11/05/2022

  We searched by customer's name, address and email and we can not find any order for the customer. What we do recommend is that the customer looks at their credit card statement for the vendor. In the vendor info if it's us it will say DiscountMags.com. There are other magazine companies that have a similar name like DiscountMagazine.com. The order is most likely with a different company. If customer can provide a screen shot of their credit card statement that shows the vendor as DiscountMags.com that would help or if they have an Order number. 

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18294975
  
  I am rejecting this response because:

  In my last response I attached a screenshot of my bank statement with the business name discountmags.com and yet I have another reply saying they cant find anything. Check the attachments. Thanks. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 11/14/2022

  I wish we could be of more help but again we do not show an order that was processed. We show ************************* attempted to place an order with us but it was never processed because it was declined. Please see attachment. Again we have no order because no order was placed because Payment could not be processed and was declined. 

   

• Initial Complaint

  Date:10/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 10/28/2022

  Customer placed order on 11/26/21 for an one year subscription to J-14 which consists of 6 issues per year. Customer sent email to us in October 2022 letting us know her granddaughter did not receive any issues. We responded back to customer letting her know it's best to let us know as soon as possible about missed issues or problems with delivery. It has been 11 months since customer placed order. If we are contacted as soon as the problem arises we are able to reach out to the publisher to request an extension on the subscription or for them to send replacements. However, once too much time passes it's difficult for the publisher to make adjustments.

  We made the customer aware that we would reach out to the publisher's processing center which we did and they said Change Of Address was effective Sep 2022. They Extended the subscription by 2 issues. They are also sending an Address Verification Letter. Jan issue is due by 11/8 and Expires March ****. Since publisher said they would only extend 2 issues we told customer we would compensate her for 3 more missed issues which equals $7.98 so we provided a $8 Gift Certificate. 

  In regards to the renewal order from 9/04/22 for J-14 we offered to cancel that order if the customer wanted. We told her we could cancel and issue a full refund.

   

  Customer also mentioned other magazine titles that were missing and we made customer aware that we only show 1 title through us and that is for J-14 and there are 2 orders for this title and that's all we show.

• Initial Complaint

  Date:10/12/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Thank you for shopping at DiscountMags Purchase Information Order Number:LR2772736 Date:06/25/2022 Order Total:$14.95 Payment:MasterCard-9928 Billing to:***************** ********************************************************************************************** Subscription Information Name Delivery AddressPrice Car and Driver - Special Deal!Term: 2 Years, 20 Issues Type: New Estimated Start Date:Between 08/20/2022 and 09/17/2022Arthur Ko ***************************************************************************************** ************ $23.94 $14.95 After the order is placed on June, money has been charged on the card. I have NOT received any mags as of now.A first attempt at their customer service online request on Sept 27th what is going on is without a reply.I have not received any magazine yet.I paid for 2 years, 20 issues on June 25th 2022.Today is Sep 27th and the order# is LR2772736.Please inform what is going on, Thank you.A newsletter replying is what I received, which is an ad only.Another request I made on Oct 7th and the result is the same which is another online email ad reply.No one is resolving the issue.I called ************** before I file this complain at BBB.There is no customer service rep to take the call at all.Thank you for taking this matter.****,******

  

  Business Response

  Date: 10/20/2022

  We show order was placed on 6/25/22 for 2 year subscription to Car and Driver. The estimated delivery was between 08/20/2022 and 09/17/2022. A 2 year subscription consists of 20 issues which is 10 issues per year. We responded to customer on 10/13/22 letting them know we are sending a status request to the publisher's processing center. It typically takes **** business days for them to respond. Then on 10/19/22 we sent another email stating, We heard back from the publisher's processing center on Car and Driver. Per the publisher your order is on file and active. No issues have been returned as undeliverable. I was able to get your subscription extended by 2 issues. Account# ********** Start: 7-8/22 New Expire: 9/24 Customer ID# **********.
  Since the publisher is stating they are mailing issues we would like to confirm your address. We have:
  

  *****************
  1139 *********
  *************, **
  91754
  

  We were also able to access the customer's Car and Driver account to show it's active and provided a screenshot.

• Initial Complaint

  Date:10/07/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  Their response isn't entirely accurate.  They only responded back to my prior unanswered requests from the last two months after I filed this BBB complaint. It shouldn't take a customer having to file a complaint with ******************** to finally get a resolution.   Discount mag  contacted US Magazine on Oct 11th and had my digital magazine switched to the paper print and sent me a screenshot, stating it will resume in November and I will get credit for the missing months.  When the initial statement was sent out in August about being switched to ********** never received further info on how to do that.  I was not able to switch it on the US magazine website, as Discount mag suggests in their response. Whoever wrote this response must not be in communication with their customer service person that just finally helped me.  It shows paper print now only because they changed it just this week after this complaint.  Regardless of the way they twisted their response to my BBB complaint,  I got the results I needed  in reference to complaint ID ********, and find that this resolution is satisfactory to me.  While I don't find their response on BBB to be accurate or satisfactory, I do find the responses and helpfulness to my personal email to be a satisfactory resolution.  It just shouldn't have taken months of getting ignored and a BBB complaint to get this resolved... paper shortage or not.

  
  Sincerely,
  
  ***************************

  or anything in the mail. I want either my subscription resumed to paper print only or my money refunded.

  

  Business Response

  Date: 10/12/2022

  The last renewal order for this customer was on 11/07/2019, *********, for US Weekly one year subscription. The customer did have an order in 2020, ********, but it was returned by the publisher cause it would exceed the maximum number of years allowed by the publisher. The customer was issued a full refund of $9.94 on this order on 9/14/20.

  However, the order from 2019, ZH8694638, is still active but the publisher is currently dealing with a global paper shortage. The publisher switched print subscriptions to digital till they could increase their paper supply. 

  Customer received an email from us on 8/16/22 informing them the subscription could be switched back to Print which we show it has. Per the publisher's website the subscription has been switched back to Print but seems customer is still waiting on issues to arrive. We have sent a status request to the publisher's processing center informing them of the situation. It typically takes **** business days to get a response. We will do everything we can to get this to resume as fast as possible. 

• Initial Complaint

  Date:09/18/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I renewed 2 gift subscriptions - order #KY2449377 for $14.95 each for a total of $32.00 on 11/17/21. To continue to be delivered to 1) ***********************, ******************************************************************* and *****************************, *************************************************************** just found out that neither subscription has ever been received. I tried to call and got someone who promised to look into it and send me a contact email. That didn't happen. I also sent an email with no response.I paid for 2 subscriptions without receiving the magazines.

  

  Business Response

  Date: 09/21/2022

  We show customer sent email on 9/04/22 about Order Number: KY2449377Magazine(s): Sports Illustrated Kids for *******************************. We sent an email back on letting the customer know we were sending a status request to the publisher's processing center. The processing center got back to us stating there are no problems or returns on their end and supplied account info: Your 11/22/21 order is currently serving. I was unable to locate any newer order in our system or at the publisher. See service dates below. The publisher already extended 1 issue per customer request. A# **********, S: ***/**, E: 3-4/23, CID# **********. We messaged processing center back asking for them to send replacements or extend subscription for missed issues. We are currently waiting on their response. The last email we sent to customer stated what we have done and that if for any reason the processing center can't send replacements or extend then we could refund her for the missed issues for *******. This one year subscription consists of 6 issues per year. The publisher has already extended the subscription by 1 issue but we have requested for a further extension.