Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a book from this company on 4/30/2025. They still have not sent it to me.

  

  Business Response

  Date: 05/13/2025

  Yes we see Order Number: QH9883639 placed on 4/30/25, Tracking Number: 9241990371977505323538 with ***** We sent the customer emails on 5/08/25, 5/12 and 5/13. Or last email stated: 

  We received a response from the distribution center:

  
  Thank you for contacting the warehouse. This order was shipped May2, 2025, but the carrier has not scanned the shipment. We are required to wait 15 days after the shipment date for an update with *****

  
  We will follow up for credit in 15 days from the ship date if the order could not be located. If scans are located, we will contact you with the tracking information.
  
  Thank you for your patience on this matter and we hope to resolve your issue soon!
  
  
  

• Initial Complaint

  Date:04/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 04/08/2025

  We don't show the customer ever contacted us about delivery problems, We also show the Estimated Delivery is: Between 03/12/2025 and 04/09/2025 which hasn't passed yet but is soon. As requested we have canceled and issued full refunds on Order Number: WJ7664474 and Order Number: LZ7438362. 

• Initial Complaint

  Date:04/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I subscribed for three years of the New Yorker and my account only shows two years. I have complained to the company without any resolution

  

  Business Response

  Date: 04/04/2025

  We show a 3 year term order was placed on 01/01/25, Order Number: AR9926887. Multi year terms are submitted in pieces to avoid rejection. The Order Confirmation states it may take 90 days for the full term to if your mailing labels do not reflect the term of your purchase within 90 days to let us know. The full 90 days has just recently passed. I also see we sent the customer an email on 2/19/25 about this. We also see the customer wrote in again on 4/03/25. We will reach out to the publisher's processing center to find out when the final year will reflect. Or we can cancel the order if the customer wants. 

• Initial Complaint

  Date:03/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23101427
  
  I am rejecting this response because: 

   this complaint is not resolved.

  
  

  There was no problem with any email address.  I had notified the merchant in December 2024 of my change in email address, which it acknowledged at the time, but I still received and reviewed all communications it continued to send to my prior email address since I still keep it as secondary.  I can see the merchant wants to use the change in email address as a pretext for allowing the problem to go unanswered for over 3 months, but not so.

  
  

  The numerous email communications received from the merchant in January through March were false and misleading.  I asked for the status of my subscription, since I did not receive even a first issue, and the responses I got from the merchant were all by email to say that the subscription was not scheduled to begin.  I also tried to call the merchant but the messages I left were all ignored.

  
  

  According to information received two weeks ago from both the merchant and (when I contacted the publisher)  the publisher, delivery was attempted for a first issue in December but returned (erroneously) as undeliverable by the post office.  I suppose mistakes can happen with the post office, but this is hard to believe because this is a weekly magazine and I would have been sent many issues before a problem was known sufficiently to stop delivery.  It should be noted I have received this magazine at the same address for over 20 years without interruption.

  
  

  And then obviously neither the publisher nor the merchant contacted me by email or letter to notify me of a problem.  If the subscription was indeed suspended for 3 months, the publisher and merchants still had the subscription fees I paid last November for 2 years of subscription.  And the responses I got from the merchant in January, February and March telling me to wait for delivery to commence were all false.  So both the merchant and the publisher failed to notify me and return payment, while ignoring my inquiries, for 3 months?  

  
  

  Let me note, too, that I made or attempted 5 or 6 emails and calls to the merchant to demand actions or a clearer explanation.  This problem received attention only after I complained to BBB and another complaint site.  

  
  

  At this point, the publisher has indicated delivery should commence in the coming week.  If that happens, but only if that happens, I will consider this problem resolved.  The publisher at my request has now given me its own subscription order number and contact information so I am able to deal directly with the publisher, or attempt to do so, if the problem continues.

  
  
  Sincerely,
  
  ***** **********

  

  Business Response

  Date: 03/24/2025

  We have emailed the customer many times. The email customer contacted us from is: ******************************************. We sent emails to this email address on 2/20/25, 2/27/25, 3/06/25, 3/13/25, 3/20/25, and 3/22/25. We also show an agent spoke with the customer on 3/22/25 and customer supplied a new email address:  *************************. We show the order for The New Yorker, Order Number: KH4736376, and we contacted the publisher who said: Subscription started with the 12/16/24 issue and then went on hold with the first issue by post office as undeliverable. It will resume with the 04/7/25 issue and the publisher is sending an address verification letter. We have emailed the customer numerous times asking them to confirm the address and we have not received an email response back doing that. The address we have on file is:

  ***** **********
  ********************
  *******, **
  30327-1112
  
  

  

  Business Response

  Date: 04/23/2025

  We apologize for any confusion or delays in communication related to the subscription. After a full review of our records, we would like to provide a detailed summary of events:

  Order Details:

  Customer: ***** **********
  Order Number: KH4736376
  Magazine: The New Yorker
  Order Date: November 11, 2024
  Estimated First Issue Delivery: Between January 6, 2025 February 3, 2025
  Shipping Address on **************start="925" data-end="928"> ***** **********
  **************************************
  *****************-1112
  *************

  Communication Timeline:

  February 2025: First inquiry from customer regarding non-receipt of magazine.
  We responded confirming the estimated delivery window and requested address verification.
  February 27, 2025 March 20, 2025: Multiple follow-ups were sent (2/27, 3/06, 3/13, 3/20, 3/22), all sent to ******************* requesting address confirmation.
  March 21, 2025: Customer contacted us again for a status update.
  March 22, 2025:
  We responded with another apology and request to check spam/junk folders.
  Phone contact was attempted but unsuccessful.
  We requested the customer call or verify receipt of messages.
  Later March 22, 2025:
  Customer contacted us by phone and provided a new email address: *************************.
  March 22, 2025 (continued):
  Customer notified us that a ******************** complaint had been filed and mentioned the new email was allegedly provided earlier (12/27/24), though we have no record of that. 
  March 24, 2025:
  We acknowledged past email attempts and began copying the new email address ****************** moving forward. We also shared the publisher's response: Per the publisher the subscription started with the 12/16/24 issue and then went on hold with the first issue by post office as undeliverable. It will resume with the 04/7/25 issue and the publisher is sending an address verification letter.

  We also issued a credit of $19.99 on the order due to the confusion. The refund went back to the card on file. The order is also within our refund policy and if the customer is unsatisfied with their order we can cancel the order and honor a full refund.
  
  

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/23/2024 I ordered 1 year (6 issues) of ******************* and still have not received one issue. I don't want this to renew in November of 2025 since I won't have received 6 issues. I would actually like to cancel this order at this point if I don't get an issue ASAP. I don't know what the problem is or what caused the hold up. Additionally I have tried to email the company through the contact us page and it won't load/submit. Looking for some help on this problem.

  

  Business Response

  Date: 03/25/2025

  We contacted the publisher who said on Girls Life, Order Number: *********, THE FIRST ISSUE IS THE APRIL/MAY 2025 ISSUE AND IS DUE BY 4/15. This title is 6 issues per year and prints bi-monthly. It doesn't print as often as say 12 issues per year or more. We also called the customer who made us aware that the first issue recently arrived. 

• Initial Complaint

  Date:03/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered ***************** on 11 19 2024. Paid $24.95 activate account. 3 time now I e mailed to Discount magazine with no reply. I want my magazine. It's been 5 month's. ** said 4 to 6 weeks. Industry standard. That's ridiculous. No answer to my asking where's my magazine. I want my magazine. That I paid for in good faith.

  

  Business Response

  Date: 04/01/2025

  We show the customer wrote to us on 11/19/24 and said, "If give my card info and decide not to renew. Is one of those situations where I need to change my card number to discontinue. Evidently I can't get into my account this way".

  We responded to the customer on 11/19, 11/21, 11/25 and 11/27 with no response, The email we sent on 11/27 said: "We just wanted to let you know that we are now closing the ticket due to no response received. Feel free to give us a call instead - our customer service number is ************. A representative is available to assist you from 10:00 a.m. to 6:00 p.m. Central Standard Time. If you reach our voicemail box during business hours, it means that all of our representatives are on the phone. Please leave a detailed message and a representative will get back to you within 24 hours or the next business day. We look forward to hearing from you.

  Customer wrote to us again on 11/30/24 and said, "Problem every time, day. It says even after reset pasword and emails don't mach. It's exactly right. Was saved to computer and dubbed checked. Your problem your lose. Sense I received this solicitation, overly the e mail is correct. Yes I was billed too."

  We responded to the customer on 12/07 and said, "I apologize but I am having some difficulty understanding the problem you are having. Can you be more specific? I do see an order for Lakeland Boating placed on November 19th, 2024. Did you have questions regarding that order?

  We also contacted the publisher on Order Number: VE6834884 for Lakeland Boating and they said: Our database shows that the first issue will be the April 2025 issue which was already mailed. Please allow a few more weeks for delivery. The subscription will expire on March 01, 2026.The account number is **********.

   

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a two year subscription for the New Yorker 11/18 I asked to have the address changed because the person I bought the subscription for was concerned that she might pass. Multiple calls later and no magazines have arrived

  

  Business Response

  Date: 03/07/2025

  We don't show a 2 year term for The New Yorker from Nov. We show a one year term for The New Yorker on 3/17/24 for **** ******, Order Number: WR6446236. The price was $71 plus tax for 1 year, total of $76.33. We show customer contacted us about a change of address on 11/11/24 which we did. A change of address can **** *-8 weeks to reflect. Customer then contacted us again in March 2025 about missing issues. We have contacted the publisher and we are being told the customer contacted them directly and requested to cancel which they did. We were not made aware of this cancellation. Since this order was canceled in Nov and per the publisher the exp date was June 2025 we have refunded the customer the cost of 7 months plus tax, $44.66. This order was a 1 year term which consists of 47 issues. We have refunded the cost of 28 issues. 

• Initial Complaint

  Date:02/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never asked for this subscription and now they are saying it will take 80+ days to get my money back. They are saying there is some type of hold on the account - which i'm guessing is because I told ****** is was a scam and they are also looking into it. Thanks so much for your help.  I feel so bad for seniors and people who don't know how to navigate through these scams : (

  

  Business Response

  Date: 02/12/2025

  I am sorry to hear of this unfortunate situation, but you are filing this complaint against the WRONG company.  

  You ordered and were billed by a company called Discount Mags www.discountmags.com.  We are NOT them.  We are Discount Magazine *****************************************.  Please take careful notice of the second word of our company names.  They are MAGS and we are MAGAZINE.   Please look carefully at the charge in your ****** account and you will clearly see that is not us.  Quite honestly, we don't even have a ****** account, so that is further confirmation we didn't bill you.

  Luckily, I have a friendly contact at that other company and can alert them of your need for assistance.  I have sent them an email and you should expect to hear from them very soon. 
  You can also try contacting them by visiting www.discountmags.com/contact. 

  I demand that you immediately end this BBB complaint against us.  It's mistaken identity and not our direct concern.  Thank you.

   

   

  

  Business Response

  Date: 02/13/2025

  Customer's prior is from Feb 2024, Order Number: TT9438327. This order had auto renewal on it. The order tried to renew on 2/11/25, Order Number: RY7689847. Customer was sent renewal reminder emails on 1/12/25 and 2/04/25. And an Order Confirmation email on 2/11/25. All emails were sent to email address: ********************************************. All the emails sent gave the customer the ability to cancel the order. We also returned the customer's message on 2/12/25. We called back and someone answered but either the call disconnected or they hung up. We called back again and this time got voicemail and left a message. The customer opened a dispute with ******. ****** has frozen the account so we are unable to cancel and refund at this time. Once ****** closes the dispute/case then a full refund will be issued.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

  

  Business Response

  Date: 02/10/2025

  Customer placed order on 11/08/24, Order Number: *********, for 1 year. Customer wrote to us in January and said last issue received is January 3 2025. We sent status request to the publisher and they said: Order is active and on **** delivery. Publisher has resent the 1/10/25 and 1/17/25 issues. Please allow 2-3 weeks for delivery. A# ********* E: 12/8/25. Customer wrote to us again in February stating more missed issues. The publisher is saying subscription is active and issues being mailed via ****. The problem either appears to be the **** or the address. We have canceled this order and have issued a full refund even though some issues were received.