Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a subscription of **** and **** magazines for grandchild around Christmas time to be delivered February 2023. Issues were every other month. No issues have been received as of July 2023. I have contacted discount magazine several times via email with no resolution.

  

  Business Response

  Date: 07/28/2023

  We sent status request to publisher of magazine title and they said:  their records indicate this order starts May/June/2023 and expires Mar/April/2024 on account number ***********. Customer still did not receive first issue and publisher said they are being mailed and advised: Customer needs to get with their post office to make sure there are no delivery problems and have their mail tracked. Customer then requested a refund. We have canceled and fully refunded this order. 

• Initial Complaint

  Date:06/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have agreed to remove my products off their website. 
  
  Sincerely,
  
  ************************************************************************ Thank you for your immediate attention to this matter.Sincerely,***************************** Owner, The Boss **** Magazine

  

  Business Response

  Date: 06/29/2023

  The products have been taken down and we were authorized and licensed resellers through Magzter Inc. 
  
  

• Initial Complaint

  Date:06/12/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/17/22 I purchased my mother a 2-year subscription to ******************** from DiscountMags. Her first delivery was supposed to occur between 3/14/22 and 4/11/22. My mother was very upset that she did not receive her magazine subscription and I contacted their support on 4/29/22 their response was:"Hi ******,I can locate the subscription account with the publisher under account number **********. They are listing April **** as the expiration date so this indicates the first issue should be the May 2022 issue possibly, but Woman's Day only publishes 9 issues each year so by June for sure as I am not aware of which months are double issues, but there will be 3 of them. I can get into the account to report missed issues if ever needed.Best Regards,DiscountMags.com Customer Care"She continued to not receive any magazines, and I contacted support again on 10/22/22. This is their response on 10/26/22: "Hi ******,Thanks for reaching out.I'm sorry to hear that your mother has yet to receive the ********************. What I have already done is send a status request to the publisher's processing center letting them know you have yet to receive an issue. It typically takes **** business days for them to respond.Also, could you please verify the delivery address for the magazine as well?As soon as we hear anything we will let you know. I will make sure to keep you updated along the way."Finally I received a response on 10/31/22: "Hello ******,I appreciate your patience, we have received a response from the publisher regarding the status request.The order was on door front delivery. That has been changed to **** delivery effective with the 1-2/23 issue. The publisher extended 2 issues on your subscription."My mother has still yet to receive her subscription. I feel that this website is a scam. I have gone with the publisher directly to get her a subscription.

  

  Business Response

  Date: 06/15/2023

  We do show an order was placed on 1/17/22, Order Number: GY8348383, for a 2 year term of Woman's Day for *********************. The estimated delivery for this title was 03/14/2022 and 04/11/2022. We show customer contacted ** on 4/19/22 making ** aware of non delivery. We let the customer know their account number and that the expiration date listed is April ********************************************************** June issue.

   

  On 10/26/22 customer contacted ** again about non delivery. We sent status request to the publisher's processing center and they said the order was on door front delivery and that has been changed to **** delivery effective with the 1-2/23 issue. Publisher extended 2 issues. A# **********, S: 4-5/22 and New E: 8-9/24. 

   

  Customer never made contact again to let us know the problem was not resolved. Since the customer is not happy with their purchase we have canceled the order and have issued a full refund of $9.95 back to MasterCard. 

• Initial Complaint

  Date:05/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order (YA2796374) with DiscountMags.** on Feb 19, 2023 and paid in full. I have still not received my first (print) issue of my magazine yet. When will my first issue arrive?When I try to contact DiscountMags.ca via their webpage, I hit "submit" and, after about 1 minute, get a message that they "Could not connect to the reCAPTCHA service". This happens continuously. Their customer support page says "Please be aware that we are currently experiencing high ticket volume. This is causing longer than expected delays." There is no other way to contact them.This indicates to me that they are clearly failing many of their paid customers. When will I get my magazine subscription filled?

  

  Business Response

  Date: 05/20/2023

  We sent customer an email stating:

  We apologize if you had difficulty reaching us. You should be able to go to our home page and scroll to the bottom and there is a Contact ** Link which will allow you to send an email. You can also reach ** at ************** and we are Open Monday-Friday. 

  We do see you placed an order with ** on 2/19/23 for Motor Trend, Order Number: YA2796374. Your Estimated Delivery was between 04/16/2023 and 05/14/2023. We have sent a status request to the publisher's processing center to let them know you have not received your first issue yet. It typically takes **** business days for the publisher to respond. 

   

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving issues of SOUTHERN LIVING which I did not order, The "customer service" number on the mailing label is ************. The name of the person on the mailing label, "that *******.'s being sent to at my address" is *****************************. I do not know this person, she has never lived at my address which is ************************************************, ***** ************ is sent by Discountmags.com -- PO box546, ******, ** 60439-0546, I contacted them with no results. Most likely ***************************** will receive a bill on this or I will. Look to be that my address is being used to scam another person -- or I may be the one being scammed

• Initial Complaint

  Date:03/22/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order number is QU3899388. On 06/03/2022 I paid $89.95 to Discount Mags for a year print subscription of the Economist. The last issue I received was the February 4th issue. I have not received an issue since despite many phone calls and emails to them. I did not change my address and have had no trouble with receiving other mail. The subscription started deliveries in August and so the subscription still has many months remaining on its term. Have heard absolutely nothing back from Discount Mags. I understand skipping an issue here and there as happened with them in the fall of 2022 but this is something else--nearly two months with no deliveries.

  

  Business Response

  Date: 04/05/2023

  The publisher's processing center did take a little time to get back to ** but they did state that the account is Active. And they show no problems on their end. They said account number ***********, *********, New, is Active for: ***********************, email on file: *********************** address listed: *************************************************************************************************************************, **********, Term dates: 6/11/2022-6/11/2023. We did send customer an email on 4/04/23 letting them know per the publisher the account is active and they show no delivery problems on their end. They are suggesting the customer checks with their local post office. Per the publisher the customer also has access to Digital so they are able to view any missed issues Digitally. We understand the customer's frustration and we don't know why issues aren't being delivered since account is active so we have processed a refund of $22. We also asked the customer to let us know if they continue to have delivery issues since no known problem was found with subscription. 

• Initial Complaint

  Date:03/22/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Discount Mags in March and received an email stating that i should be receiving my order within one month. Than i receive another email with **** delivery. This website only has an email contact. I sent several emails to request to cancel since the the magazine will not arrive onetime. No response yet. I am requesting to cancel order and requesting for a refund since there isn't an ***************** day.

  

  Business Response

  Date: 03/22/2023

  Customer sent in email on March 20th, 2023 asking to cancel since they felt the estimated delivery was too long.  The typical delivery time frame is between **** weeks. That is the current industry standard. The reason it takes **** weeks is because all the publishers print the mailing labels ahead of time. They will typically print 1-2 months ahead.

   

  As per customer's request this order was canceled and fully refunded on 3/22/23.

• Initial Complaint

  Date:02/03/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 19326561
  
  I am rejecting this response because:

  They sold the product as being locked into the current price and said that I/we would never have to worry about paying a higher price.

  Those are pretty solid terms. I can cancel but, if I don't, then I am locked into the price I had currently agreed to.

  How many thousands of people are going to have their email "notice" go straight to their spam folder and never realize that

  Their solution which they have sent to you  is to just repeat the new boilerplate where they UNLOCKED the LOCKED PRICE and now will be charging a much higher price and auto payments out of the credit card on file.

  Now it is up to the customer to NOT miss that email notice and go and cancel the subscription. Lots of people will never realize that Discountmags has pulled a fast one on them. Lots won't even remember that they were "Locked" into a low price but they are paying more that they agreed to pay.

  This is a scam. Somebody ought to *** this company.

  When they realized they couldn't stand behind their "locked" price, they should have sent a letter notifying customers and saying that they will not be auto renewing their subscriptions but, if they wanted, they could go online and agree to the NEW TERMS.
  

   

  "As an additional benefit, you will be enrolled in our DiscountLock service, which will automatically renew your subscription at the same price so you never miss an is*** or worry about paying a higher *********** notify you before your subscription renews, and you can cancel at any time."

   

   

  
  
  Sincerely,
  
  ***************************

  the time of purchase, but rest assured youll get the best deal we have on the website at the time of renewal with a minimum of 10% off the list price. "I think this would better be named "*********". You are locked into auto renewal at a given price until DiscountMags decides they need to make more money and then the lock magically disappears.I only know this because I read their email. I wonder how many other customers don't read that email and think they were "Locked" into their last price. They are going to be very surprised to see a much higher renewal price on their credit card.I have a good mind to contact my state Attorney General about this scam.

  

  Business Response

  Date: 02/09/2023

  We appreciate your feedback and welcome it as we feel its important to hear how our customers feel about our services and products. Our mission is to always provide the best possible price, deals and customer service. In an effort to continue to do so, we did have to make some changes to our DiscountLock feature due to uncertainty in the industry and raising paper prices.
  

  We will still strive to deliver you the prices and titles you have come to love. We just are unable to guarantee the price but we can promise you that you will be locking in the best deal that we can offer on your renewal with a minimum of 10% off the list price. 

  We do see an order for TV Guide, Order Number: KV4324229, for a one year term placed on 3/17/22. This order is on auto renewal however if you do not want the auto renewal we can definitely remove it for you. We want to do what is best for you. 

  As always, well email you before your subscription renews with the upcoming renewal price and a chance to cancel DiscountLock. If you wish to remove your DiscountLock now, you may do so by logging into your account and clicking Disable DiscountLock. 
  

  We appreciate your business and value you as a customer. Our mission and core values have not changed and we will do our very best to ensure you are still able to enjoy your favorite content at a discounted price. 
  

  
  

  

  Business Response

  Date: 02/17/2023

  Again we appreciate your feedback and welcome it as we feel its important to hear how our customers feel about our services and products. Our mission is to always provide the best possible price, deals and customer service. In an effort to continue to do so, we did have to make some changes to our DiscountLock service in response to fundamental shifts in the industry due to increases in paper costs and decreases in magazine advertising revenue.
  
  
  We will still strive to deliver you the prices and titles you have come to love. We just are unable to guarantee the price but we can promise you that you will be locking in the best deal that we can offer on your renewal with a minimum of 10% off the list price. 
  

  We do see an order for TV Guide, Order Number: KV4324229, for a one year term placed on 3/17/22. This order is on auto renewal however if you do not want the auto renewal we can definitely remove it for you. We want to do what is best for you. You will always be notified prior to your renewal processing so if you don't like the renewal price offered you can always cancel it.  
  

  Well email you before your subscription renews with the upcoming renewal price and a chance to cancel DiscountLock. If you wish to remove your DiscountLock now, you may do so by logging into your account and clicking Disable DiscountLock. 
  
  We appreciate your business and value you as a customer. Our mission and core values have not changed and we will do our very best to ensure you are still able to enjoy your favorite content at a discounted price. 

  Customer Answer

  Date: 02/20/2023

   
  Complaint: 19326561
  
  I am rejecting this response because:
  
  

  A couple of weeks ago, I thought that I had cancelled the auto renew on this magazine. It is now there is only a RENEW button and no CANCEL button and I do NOT WANT TO RENEW. There is no other option.  I wouldn't expect any less from these people. Right now, there is no way to not renew it. No options for that. These people are very slippery crooks. Just to see how much a new subscription would be after they LOCKED me in to a $15.95 guaranteed LOCK. The price is NOW $54.95 per year. These people are crooks and I want you to take this as far as you can which seems to be that your are IMPOTENT.

  I repeat myself: They offered to LOCK people into the current price of $15.95 if they would allow automatic renewals.Then they **** the price up exponentially to $54.95 a year and will be auto renewing at those exorbitant prices. This is a SCAM. Do something. Look at the renewal price: it is still saying $15.95 but they will renew it for $54.95 unless people tell them to not renew.
  

  Now, it seems my problem is becoming a BBB problem. Are you going to let them get away with this? I pay YOU people almost $500 a year to be able to put your BBB on my website. Are you just as useless as DiscountMag? My BBB renewal is coming up soon. Do something or I will be cancelling my BBB subscription and I will leave a lengthy explanation on my website of why I did it. I know that that does not scare you any more than my threatening DiscountRags. But, you know what? I am going to have $500 to spend on other things because you people seem to be pretty helpless.

  So, are you contacting the ** state Attorney General about this or do I have to?
  

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/15/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  Problem resolved. Thank you for your assistance in this matter.

  ************************;

  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/17/2023

  Customer placed order on 8/08/22, *********, for a 2 year subscription that consists of 6 issues per year so a total of 12 total. This title is published bi-monthly. The Estimated Delivery was: Between 10/03/2022 and 10/31/2022. Customer did not contact us about missed issues till 12/23/22. We responded to customer on 12/23/22 telling them we were contacting the publisher. We then sent a follow up message on 1/03/23. Then on 01/05/23 the publisher's processing center got back to us stating: They have been extended for missed issues. There was an issue with the address being a bad address. The next issue that should arrive is March/April 2023. We sent customer an email on 01/05/23 letting them know this information. On 01/15/23 customer writes back in. Customer states he has not received a response, however we had sent 3 emails at this point. Sometimes they end up in Junk or Spam so it's a good idea to check there for any missed emails. We responded back to the customer on 1/17/23 asking if they did not receive the response we sent about publisher extending the subscription cause of bad address. In the email customer sent on 1/15/23 they requested a refund. We have completely refunded this order as per the customer's request. 

• Initial Complaint

  Date:01/11/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 18720850
  
  I am rejecting this response because:

  1. We still have not received an issue as stated no later than 1/15/23.

  2. Also the excuse give to me was "there is a world wide shortage of paper"

  3. This is 4 months since the order was taken.  

  I would preferr to cancel the order and receive a refund. 

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 01/17/2023

  We show 2 orders placed. On 9/12/22 order placed for World War II magazine, Order Number: HL2922938, for a 1 year subscription which consists of 4 issues per year. It is published Winter, Spring, Summer and Fall. The estimated delivery on this title was between 11/07/2022 and 12/05/2022. We did send a status request to publisher when customer called in on 11/22/22 and they stated  Order is on file. Customer should receive the first issue no later than 1/15/23. Account# ********** Start Issue: Spring/23 Expire Issue: Winter/23 and Customer ID# **********. 

  Other order on 9/12/22 as well and for Military Heritage magazine, Order Number: QH6444676, for a 1 year subscription which consists of 4 issues per year.  It is published Winter, Spring, Summer and Fall. The estimated delivery on this title was between 11/07/2022 and 12/05/2022. We did send a status request when customer called in on 11/22/22 and per the publisher the subscription will be starting with the Spring 2023 issue. This issue will arrive in March 2023.

  These 2 titles are only published 4 times a year so they don't print as often as say a 1 year with 12 issues per year. 

   

  

  Business Response

  Date: 01/20/2023

  As per customer's request both orders have been canceled and fully refunded. 

  Customer Answer

  Date: 01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************