Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/23/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with the discount lock price protection for reader's digest magazine for around $4.95 on renewal however I have been charged $16.98. Did my discount lock not apply properly to my latest order? I have also contacted discountmags on Jan 14th 2025 but never got a response. Thanks.

  

  Business Response

  Date: 01/26/2025

  We have responded to the customer's email. Yes the renewal price for Reader's Digest is $16.98. We did send renewal notification emails on 10/20/24, 11/19/24 and 12/12/24. The 3 emails sent gave the customer the ability to cancel the renewal as well. The customer also received an Order Confirmation email on 12/19/24 which also allows the customer to cancel the order. Below is the email we sent to the customer in October 2024:

  At **********************, our commitment has always been to provide our customers with outstanding deals, unparalleled customer service, and a seamless shopping experience. As part of our ongoing efforts to enhance our offerings, we would like to inform you about an important update to our DiscountLock program.

  
  Starting from December 19th, 2024, magazines enrolled in DiscountLock will renew with a guaranteed minimum discount of 10% off the list price at the time of each renewal. While the renewal price might vary from your initial purchase price, you can be confident in receiving at least a 10% discount off the list price every time.

  
  As is our practice, we will send you an email notification before your subscription renews, detailing the upcoming renewal price. This will also provide you with an opportunity to disable DiscountLock if you choose. Also, at any time, you can log in to your account to manage or disable DiscountLock. 

• Initial Complaint

  Date:01/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22782382
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***** *******

  Customer Answer

  Date: 01/09/2025

  I appreciate the $17 refund. However, I wanted the magazine.

  Also, the company is saying it's my fault because I didn't notify them earlier that my label only reflected a 1 yr subscription. I did contact them but they assured me the label would update. Plus, their initial email said not to worry what the label said, and that I would get the full 2 yrs I paid for.

  Now they are blaming me, saying I didn't inform them sooner. Their mistake of sending duplicates was not my fault either, and when I did inform them of that, they used it as an excuse to cancel my subscription.

  The company is poorly managed.

  

  Business Response

  Date: 01/14/2025

  We tried to get the publisher to fix the order and they said the customer should have contacted us earlier about the duplicates.

  The customer contacted us Sept 2024 but duplicates were never mentioned. That would have signaled to us that there was a problem. At that point 8 months had passed since the order was placed. The concern in Sept was the exp date and it's common for the full term not to reflect but it's not common to receive duplicates. We were not made aware of duplicates till Jan 2025 and at that point a year had passed and both terms had expired. We already issued a full refund on the year the customer didn't receive. We also made the customer aware of a sale we have on Consumer Reports. We also offered to take some off that order to help as well. Customer has been fully reimbursed for the year they did not receive and we have offered to take $3 off of our current sale price if they still want to receive the magazine. 

  

  Business Response

  Date: 01/08/2025

  The customer placed a 2 year term order for Consumer Reports on 1/16/24, Order Number: *********. The customer contacted us in Sept 2024 which is 8 months after the order was placed and mentioned her term not reflecting properly, she never mentioned receiving duplicates. Multi year terms are submitted in pieces so it's normal sometimes for the full term not to reflect. If we were made aware of duplicates that would have signaled to us the terms did not attach and instead created a new account. The customer reached out to us again in Jan 2024 and that is when we were made aware of the duplicates. We sent a status request to the publisher but they were unable to do anything now because the subscription has expired. We have made a one time exception and have refunded the customer the cost of 1 year. In the future we ask that the customer notifies us in a timely manner about any problems. 

  Customer Answer

  Date: 01/15/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:12/10/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel my subscription but they havent stop. Please do something. Here are the details We've renewed your subscription Changed your mind? Theres no possible way to ****** ****** this order Purchase Information Order Number:TA4748949 Date:12/10/2024 Order Total:Click here to view billing information Order Information Name Delivery Address Zinio Unlimited Term: 1 Month Subscription

  

  Business Response

  Date: 12/10/2024

  The customer received emails that gave them the opportunity to discontinue the Zinio subscription. We have canceled Order Number: TA4748949

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August ******* I ordered a subscription to ******************* from discount but have yet to receive my 1st issue. Ive emailed with their customer service for about a week now and they are checking into it but have not received an answer to this issue.

  

  Business Response

  Date: 12/09/2024

  The publisher of ********** is a family owned business and we have recently learned some family members that work for the company have fallen ill and they don't have replacements for them so they don't know when they will be back up and running at full speed so we have canceled this order and have issued a full refund. 

• Initial Complaint

  Date:10/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We cannot get them to stop sending magazines to us.*************** *****************************************

  

  Business Response

  Date: 10/26/2024

  We don't have an order for a ***** ***** at ********************************** We don't have any orders going to ********************************** I don't know what title the customer is receiving but I recommend calling the publisher of the magazine. They could tell you where the order was placed. 

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22363290
  
  I am rejecting this response because they have a satisfaction guarantee 100 percent refunds if not satisfied.  Misleading and false advertising.  I ask them to delete any subscriptions and my account with them due to this.  
  
  Sincerely,
  
  **** *****

  

  Business Response

  Date: 10/01/2024

  This customer has canceled a copious amount of orders and is being abusive with refunds. We sent the customer an email stating this: We see you have placed orders from July 2023-August 2024. We greatly appreciate your business and definitely want to make sure you are satisfied with your orders but it also seems your refund requests have become quite often. I will run down the orders with you and also advise that you should not place anymore orders unless you know for sure you are interested in the title or we may not be able to issue a refund.

  
  Order Number: YQ6284876 for $11.66 for 2 titles. Order placed on 7/15/23 and customer canceled and refunded on 10/30/23.

  Order Number: TJ9784424 for $5.83 for 1 title. Order placed on 7/22/23 and canceled and refunded on 7/24/23.

  Order Number: TA7333788 for $20.67 for 1 title. Order placed on 7/31/23 and canceled and refunded on 10/26/23.

  Order Number: KH6777343 for $6.03 for 1 title. Order placed on 5/25/24 and canceled and refunded on 7/22/24.

  Order Number: ********* for $5.57 for 1 title. Order placed on 5/25/24 and canceled and Gift Certificate provided on 8/23/24 because card on file was no longer active.

  Order Number: WZ7673939 for $5.57 for 1 title. Order placed on 6/26/24 and canceled and refunded on 6/26/24.

  Order Number: ********* for $8.14 for 1 title. Order placed on 8/31/24 and canceled and refunded on 9/26/24.

  The customer has placed a total of 11 orders with us and has canceled 7 of them. Our terms of service discusses this as well. Link below:

  **************************************

  It clearly states: Refunds are available only as described in our Refund Policy. While we will strive to provide returns and refunds, excessive or abusive refund requests will void our Refund Policy.

  We have banned the customer as well so they can not place any more New orders in the future. 

  

  Business Response

  Date: 10/02/2024

  We reject his rejection. Our satisfaction guarantee is for customers who don't take advantage of the policy. Our policy also states refunds are available only as described in our Refund Policy. While we will strive to provide returns and refunds, excessive or abusive refund requests will void our Refund Policy.

  We take this abusive behavior very seriously.

  This customer has canceled a copious amount of orders and is being abusive with refunds. We sent the customer an email stating this: We see you have placed orders from July 2023-August 2024. We greatly appreciate your business and definitely want to make sure you are satisfied with your orders but it also seems your refund requests have become quite often. I will run down the orders with you and also advise that you should not place anymore orders unless you know for sure you are interested in the title or we may not be able to issue a refund.

  
  Order Number: YQ6284876 for $11.66 for 2 titles. Order placed on 7/15/23 and canceled and refunded on 10/30/23.

  Order Number: TJ9784424 for $5.83 for 1 title. Order placed on 7/22/23 and canceled and refunded on 7/24/23.

  Order Number: TA7333788 for $20.67 for 1 title. Order placed on 7/31/23 and canceled and refunded on 10/26/23.

  Order Number: KH6777343 for $6.03 for 1 title. Order placed on 5/25/24 and canceled and refunded on 7/22/24.

  Order Number: ********* for $5.57 for 1 title. Order placed on 5/25/24 and canceled and Gift Certificate provided on 8/23/24 because card on file was no longer active.

  Order Number: WZ7673939 for $5.57 for 1 title. Order placed on 6/26/24 and canceled and refunded on 6/26/24.

  Order Number: ********* for $8.14 for 1 title. Order placed on 8/31/24 and canceled and refunded on 9/26/24.

  Order Number: ********* for $7.84 for 1 title, Order placed on 8/31/24. We tried to cancel and refund and card on file is no longer active.  Gift Certificate provided because card on file was no longer active.

  The customer has placed a total of 11 orders with us and has canceled 8 of them and 1 of them is from Oct 2023 and it's past the refund policy.

  Our terms of use discusses this as well. We recommend the customer reads Our Terms of Use. Link below:

  **************************************

  Out of the 4 orders placed in 2023 there's only 1 order the customer didn't cancel. This order was placed on 10/01/23 so this order is 180 days past the date pf purchase so it's non-refundable. Out of the 7 orders placed in 2024 five have been canceled.

  Customer Answer

  Date: 10/04/2024

   
  Complaint: 22363290
  
  I am rejecting this response because:

  Due to satisfaction guarantee please go head and post my complaint so other people can see how this company puts out misleading and false advertising.  Any customer should be informed on this companies true intentions especially senior citizens who are being taken advantage of that is why I will be posting all about this company with **** and also with magazine company that are giving therem a bad name.  Any consumer should avoid Discountmags at any cost to misleading and false advertising!!!
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 08/30/2024

  We show we spoke with customer on 8/28 but she had to end the call to go to an appointment. We show an order from 11/24/23 that had HGTV and Travel + Leisure, Order Number: AJ2983244. This order was placed 9 months ago. We have already sent status requests to the publisher's processing centers on both titles. 

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22176545
  
  I am rejecting this response because:
  

  The company has said that I have been abusive with cancellation and refund requests. The only cancellation and refund request I made in the past was over 2 years ago. I hardly see how that counts as "excessive."

  Nevertheless, the fact remains that I am not receiving the product that I paid for from the company. I would earnestly like to either receive a refund or to receive the product that I paid for. I don't see how the company can deny a refund request when they are not upholding their end of the transaction.

  
  Sincerely,
  
  ****** ********

  d be able to activate my digital subscription within 1-4 weeks of the purchased date (5/24/24). As of 8/21/24, I have still not been able to access the digital portion of the subscription. What's more, the company also said the print subscription would start between July 19th - August 16th. Again, as of 8/21/24 I have not received anything from them despite the date range they committed to. Whatever is causing the problem/delay, the fact remains that I paid $99.59 for a print & digital subscription and the company has not delivered either within the date range they committed to. Because the company has not fulfilled their promise to deliver the product they sold me in the date range they promised, I believe it is reasonable for me to request that the subscription be cancelled and that I receive a refund for what I paid them.

  

  Business Response

  Date: 09/11/2024

  This customer has been abusive with cancellations and refunds. We are not issuing a refund on their recent order due to this. The customer can view our Terms of Use at: **************************************

  

  Business Response

  Date: 09/18/2024

  The situation has not changed. The customer violated our terms of service and attempted to circumvent and avoid detection by creating different accounts . The customer placed 2 high value orders with different information. We canceled and refunded the first order. We will not refund the 2nd order. We take fraud very seriously.

  Customer Answer

  Date: 09/24/2024

   
  Complaint: 22176545
  
  I am rejecting this response because:

  The company is not delivering the product that I paid for. It has been more than a month since the company said I would start receiving the magazine. What is the company going to do to guarantee that I receive the product I paid for? Will I receive a prorated refund for the portion of the subscription that the company has not delivered?

  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:08/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The item was not as described. I ordered a study guide. What I received was a small book with a photocopied title of the book I wanted, but the content was completely unrelated and it was 1/4 of the actual size. I tried contacting the company but they have no listed number, and their automated email states that they have a high volume of emails to respond to at this time.

  

  Business Response

  Date: 08/20/2024

  The customer would need to ship the book back to the fulfillment center. The address is on the package the book was shipped in but customer would need to ship the book back to receive a refund. We recommend customer gets tracking with the package when they ship the book back. Customer can contact us **************. 

• Initial Complaint

  Date:08/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered this magazine (Sports Illustrated) for my husband back in November 2023 for 2 years for a Christmas gift. He only received 2 issues. Now they are saying the magazine switched publishers and no other feed back. I would prefer him to get the magazine for 2 years like he's supposed to but will take a complete refunded if not.

  

  Business Response

  Date: 08/06/2024

  Sports Illustrated magazine, Order Number: JL6478374, placed on 12/07/23. Sports Illustrated was On Hold. The title was going through a transition. The Sports Illustrated and Sports Illustrated Kids titles were On Hold due to a new publisher taking over. Just a few weeks ago though the publisher said subscriptions will start to resume. We have sent the customer an email as well with this info and also provided articles discussing this transition to ************* We let customer know we can make a one time exception if they want and issue a pro rated refund.