Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2067

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 400 Chicago, IL 60654-2801

• 

  Groupon, Inc.

  600 W Chicago Ave Ste 620 Chicago, IL 60654-2822

• 

  Groupon Inc.

  Ave. Ponce De Leon #653 Suite 3-B San Juan, PR 00908

• 

  Groupon, Inc.

  148 Lafayette Street, 10th Floor New York, NY 10013

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 60 minute massage at the Pure relaxation spa in *******************. I fully intended on using this massage scheduled the appointment through text message which was the owners preference. When I arrived for the massage, it was in a building that looks like it is condemned, there was no signage outside that there was a spa located in the premises. It was in a row of abandoned buildings. I felt that my personal safety was in jeopardy if I had decided to go into this building, a concern for my life I chose to not move forward with using my voucher. I texted the owner and she said that she would not allow a refund same day. I believe that she is using this policy to collect vouchers without providing services because no rational human would go into an unmarked building that looks like it should be condemned. I would prefer to receive a refund, however, if that cannot be accommodated, Groupon needs to look into this specific vendor because I believe that she is committing fraud

  Business Response

  Date: 05/06/2025

  Hi ********,
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment along with our internal correspondence. I also sent you a direct email from ************************** just a moment ago.
  Regarding your concern, I completely understand how unsettling this experience must have been, and I want to assure you that its never our intention to make our customers feel unsafe or unheard. We take feedback like yours seriously.
  After reviewing the information provided, we were unable to locate any Groupon account associated with the email address ****************** In order to assist you further and locate the order in question, well need a bit more information.
  Ive sent a separate email requesting some additional details. When you have a moment, kindly reply to that message with the requested information so we can move forward with resolving this for you.
  Thank you for your understanding.
  Regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon coupon deal that reduces the amount of a movie ticket for showings at participating Regal Cinemas. After confirming that ****************************** (*******, **) was a qualifying location, I purchased two tickets to see the Sinners movie at noon on 24 April 2025. Upon arrival, we were told that that particular showing was double booked along with a private screening, and the private screening would take priority. While the theater did offer a refund of the value of the purchased ticket after the coupon was applied, the theater explained that it could not provide a refund or reissue of the value of the Groupon coupons. I was instructed to reach out to Groupon and request that the coupon be reissued for future use. After reaching out to Groupon, I eventually received an email stating that the showing was not double booked, that the coupon had been used, and that I would need to reach out to Regal Cinemas customer support for further assistance. I explained in depth that I had already reached out to Regal Cinemas and I emphasized to the Groupon agent that I wasnt looking for a refund, but rather a reissued coupon for future use. Additionally, I complied with every request that Groupon made, including providing the date, time, and location of the showing along with photo evidence of the ticket purchase in the form of receipts and screen grabs. Despite every effort to provide requested information, Groupon still chose not to honor my request for coupon reissue. Furthermore, the language seemed to imply that I wasnt being honest. This ordeal was not only an absurd waste of time, but it also exposes a flawed process where a vendors word has deference over that of the customer.

  Business Response

  Date: 05/06/2025

  Hello Jaye,
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment, along with all internal Groupon correspondence. Ive also sent a direct email to you from ************************** a moment ago.
  Regarding your complaint: Im truly sorry for the experience you hadI understand how disappointing and frustrating this must have been. At Groupon, we do prioritize customer satisfaction.
  As outlined in the terms of the deal, this offer is non-refundable. However, after reviewing the situation, the merchant has confirmed they are still willing to honor the voucher if you contact their customer service team directly.
  That said, since you mentioned they redirected you to us, and in recognition of the inconvenience youve experienced, Ive issued $22.50 in Groupon Bucks to your account as a one-time gesture of goodwill. These Bucks are valid for 180 days and can be used toward any eligible purchase on our site.
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  Thank you for your understanding.
  Regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Groupon for a massage and paid 46.65$ including the discount which brought it to that price ! And now the same massage deal is now cheaper hours later and $42.65 with the same code ! Contacted Groupon which I explained to them that it is Groupon obligation to change the prices not the merchant and Groupons promises a price match guarantee and they are failing to honor what they are displaying ! I think a class action lawsuit needs to be filed for false advertising !

  Business Response

  Date: 05/06/2025

  Hello Lulu,
  Thank you for contacting us through the Better Business Bureau. Ive reviewed your recent comment along with all previous correspondence on your Groupon account, and Ive also responded to you directly via email from **************************.
  Regarding your concern: I understand that youre referring to our Best Price Guarantee. However, the deal you purchased does not fall under this policy, as it does not display the Best Price Guarantee badge. You can learn more about the eligibility criteria by visiting our FAQ page here: *******************************************************************
  That said, we always prioritize customer satisfaction. As a gesture of goodwilland since you reached out within three days of your purchaseIve issued $3.98 in Groupon Bucks to your account. These Bucks will be valid for 180 days.
  You can view your balance by logging into your account and checking the top-right corner of the page where it says "Groupon Credits balance."
  I hope this helps resolve the issue. If you have any further questions or concerns, please dont hesitate to reach out. Youre also welcome to reply directly to my email if you need additional assistance.
  Thank you for your understanding.
  Regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a groupon in the amount of $39.99 for a "full synthetic oil change + 32-point inspection" which expires 8/17/2025. I was told to come in by a man named ******. When I got there he said there would be additional charges of $17 for additional oil, disposal fee, and cleaning the air filter. When asked why that wasn't mentioned when I called and inquired about the service and before I purchased the groupon, he first stated, "maybe you spoke to someone else", he then stated, "I've been asking Groupon to fix it but they haven't fixed it yet." When I asked for the manager he stated, "he's going to tell you the same thing, it's policy." He then got up and came back in a couple of minutes. When I asked when the manager would arrive he stated, "I'm the manager." When I asked for the owner he stated, "he left, I don't know where he is." I asked for a refund and he stated, "Groupon will have to refund you." When I spoke with the customer support they said the company "AM Lube" did not want to refund my money. I consider this fraud on both the Groupon and AM Lube and would like a refund.

  Business Response

  Date: 05/06/2025

  Hello Katelynne,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comment and all internal correspondence. I also sent you a direct response from ************************** a moment ago.
  
  Regarding your complaint: I understand how disappointing it can be to encounter unexpected charges at the time of service. However, Id like to clarify that the deal you purchased does include the following in the fine print:
  Shop supply fees and disposal fees may apply. Additional fees may apply for large SUVs and luxury vehicles. Includes up to 5 quarts of oil and a standard filter. Additional fees may apply for additional quarts of oil and facility or cartridge filters. ***** only for option purchased.
  This information is also available on the deal page: *******************************************************************.
  
  We have escalated this matter and contacted the merchant for clarification. They confirmed they are willing to honor the voucher according to the terms listed.
  Unfortunately, since the cancellation deadline has passed, we are unable to offer a refund. Your purchase made on Apr 19, 2025 falls outside our refund window.
  
  For your reference:
  Deal page:*******************************************************************.
  Cancellation policy: 3 days from the purchase date
  Cancellation terms are always detailed on the deal and purchase pages for your review before purchase.

  Ive also included further instructions in the email I sent directly. If you have any additional questions, please feel free to reply there.
  
  Thank you for your understanding.

  
  Best regards,
  ********
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 23271248
  
  I am rejecting this response because:

   

  The email used for this Groupon is *************************  You can contact me directly if you any other questions or concern.  My phone number is ************
  
  Sincerely,
  
  ******* *****

  Business Response

  Date: 05/06/2025

  Hello *******,
  
  Thank you for contacting us through the Better Business Bureau. Ive reviewed your recent message along with all internal correspondence on our end. I also sent you a follow-up email directly from **************************.
  
  At the moment, were unable to identify which order you're referring to, as there is no Groupon account or purchase linked to the email address ****************************.
  
  To assist you further, well need more details to locate your order. Please check your inbox for our separate email and reply back with the details that we have requested to assist you.
  
  Once we receive this information, well be happy to help resolve the issue.
  
  Looking forward to your response.
  
  Kind regards,
  ********
  Manager | Groupon

  Business Response

  Date: 05/14/2025

  Dear *******,
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************.
  Regarding your complaint: I can confirm that it was escalated to our Account Specialist team for further investigation. They have verified that the purchase was not unauthorized.
  As the deal in question is non-refundable per its terms and conditions, we are unable to issue a refund on our end.
  However, if you still believe this purchase was unauthorized, we recommend raising a dispute with your bank. They should be able to assist you further and help recover the funds, if appropriate.
  If you have any other questions, feel free to reach out.
  Regards,
  ********
  Manager
  Groupon

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/18/25, I purchased 2019 ********* *********** Professional (lifetime). I noticed that the merchant left details on making sure to look for the link in spam, directives to reach out to their admin if assistance was needed to download. I went ahead and bought the suite & used it for the first time on 4/1/25. I noticed about 2-3 wks after I downloaded the link, I was receiving a message & also random emails that stated I needed to make a purchase before May 10, 2025 in order to keep my suite. I clicked on the link, it was sketchy. All of the apps, word, excel, etc all have unlicensed product in the header. I logged into ********* on 4/29 because I had a document to create via Word. I began typing & noticed no words appeared on the page, closed it & tried again, same thing happened. The document advised the app was locked. I was confused considering I literally just bought the ************** a lifetime use product. I switch over to Excel, I am unable to type any data once again. This time a screen pops up recommending I activate Office. I clicked on the options (2)to do so only to be repeatedly met with an error that this option was not available. 4/29 was not the 1st time I attempted to do so, I tried activation each week & received the same result, only this time, I was unable to create. I returned to Groupon to gather the contact info and sent the seller ********* a message regarding my ********* also requested an appointment (never set) as they indicated as a solution for issues. Late evening on 4/29 I received a message that carried a new link to a different version, it was for 2021 & had 2 options for activation. Neither worked. I have sent 7-10 screenshots to both parties. I believe the merchant is scamming **************** know after *********************************************** order to continue use & they have no intention of fulfilling the product purchase as described by issuing a group product key knowing it is already in use elsewhere.

  Business Response

  Date: 05/06/2025

  Hello Aisha,
  Thank you for contacting us through the Better Business Bureau. Ive reviewed your recent comment and all internal Groupon correspondence. I also sent you a direct response from ************************** a short while ago.
  I'm truly sorry for the inconvenience you've experienced. I completely understand how frustrating and disappointing this situation must have been, especially after purchasing what you expected to be a lifetime product. Please know that we take feedback like yours very seriously.
  As a resolution, I have voided the Groupon Bucks and issued a full refund to your original payment method and removed the voucher from your account. Youll receive a confirmation email shortly. While refunds are processed right away on our end, it may take a few business days for the credit to appear, depending on your banks processing time.
  Well review your concerns carefully and take appropriate steps to prevent similar experiences for other customers. While we wont reach out again unless more details are needed, youre always welcome to reply if you have further questions or concerns. If you believe any fraud has occurred, we also encourage you to report it to your local authorities.
  Ive provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.
  Thank you again for bringing this to our attention.
  
  Warm regards,
  ********
  Manager, Groupon Customer Support

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****se my campaign) but also resulted in a loss of trust and autonomy as a business owner. I have thoroughly documented all correspondence and support attempts.?Desired resolution:I am requesting that Groupon immediately and permanently cancel my campaign and confirm the deactivation in writing. I am also requesting that they stop altering my campaign details without authorization and acknowledge the breach of contract. If this issue is not resolved promptly, I will consider pursuing additional legal and public channels.

  Business Response

  Date: 05/05/2025

  Hi *******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I want to extend my sincere apologies for the inconvenience and frustration this has caused you and your business.
  
  I can confirm that your previous request has already been escalated to our Merchant Support Team, and I understand that you have also had a recent call with our team regarding this matter.
  
  In addition to the actions already taken, I am now formally forwarding your written complaint and detailed summary to the appropriate team for further review and urgent follow-up. Your concerns regarding campaign control, unauthorized modifications, and the impact on your business have been clearly noted.
  
  Our Merchant Support Team will be reaching out to you as soon as possible to address this issue in full. We truly appreciate your continued patience while we work to resolve this.
  
  Please dont hesitate to reply to this email if you have any additional information to share.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Siryie promised service was not provided and terms clearly stated on the voucher were violated.

  Business Response

  Date: 05/05/2025

  Hi ******,
  
  Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from **************************. I apologize for the trouble.
  
  Regarding your complaint: I sincerely apologize for the inconvenience, frustration, and disappointment this situation has caused. Your experience does not reflect the level of service we strive to provide.
  
  Ive carefully reviewed your request, and I completely understand your concerns. Unfortunately, due to the nature of this deal and our current refund policy, this particular offer is non-refundable. That said, we recognize that the merchant's failure to honor the terms stated in the voucher is a serious matter.
  
  To ensure your concerns are thoroughly addressed, I am escalating your case to our Resolution Team for direct review with the merchant. This process typically takes 24 to 48 hours, but in some cases, it may take up to 7 days, as it involves a detailed review on the backend.
  
  That said, I also understand that you may not wish to wait any longer. Your time and satisfaction are incredibly important to us, and we genuinely want to make this right.
  
  As a faster alternative, Id be happy to issue a full refund of $69.99 in Groupon Bucks to your account. This credit would be available instantly, never expire, and can be used at your convenience on any future Groupon purchase.
  
  Please let me know how youd prefer to proceed. Were here to support you every step of the way, and we appreciate your continued patience and understanding as we work toward a resolution.
  
  Regards,
  
  ****** *.
  Manager
  Groupon Customer Support

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Groupon stated that it could take up to 7 days for their internal team to resolve this issue, but I have yet to receive a responseand it has now been 7 days. The issue remains unresolved. As requested, I am seeking a refund to my original payment method for a Groupon that was redeemed by the merchant, but the service could not be properly provided. The merchant informed me that the service would not be performed by the doctor explicitly mentioned in the Groupon offer. This issue has gone on long enoughI am requesting a prompt resolution. 
  
  ***** clarify: I do not dispute that the merchant is willing to provide the procedure; the issue is that it will not be performed by the doctor explicitly stated in the Groupon offer. I followed up with the clinic over the weekend, and they confirmed again that the procedure would be done by Dr. ********* assistant, not Dr. ******** ********** this is not what I agreed to when purchasing the voucher, I am requesting a full refund to my original method of payment.

  Business Response

  Date: 05/01/2025

  Hello Esh,
  
  Thank you for reaching out to us through the Better Business Bureau. Ive reviewed your most recent comments along with all internal Groupon correspondence, and I also sent you a direct response via email from ************************** just a short while ago.
  
  I'm sorry to hear that your experience with the service did not meet your expectationsI completely understand your concerns. To ensure we can reach a better resolution, Ive re-escalated this issue on your behalf.
  
  We sincerely apologize for any inconvenience or frustration this situation may have caused. Your case has now been escalated to our internal team for further review. While we typically aim to provide an update within 48 to 72 hours, in rare cases it may take up to 7 days. Please rest assured, were prioritizing your case and will follow up with you as soon as we have an update.
  
  If you have any additional questions in the meantime, feel free to reply directly to my email. Im here to help.
  
  Thank you again for your patience and understanding.
  
  Best regards,
  ********
  Manager Groupon Customer Support

  Business Response

  Date: 05/14/2025

  Dear Esh,
  Thank you for reaching out to us through the Better Business Bureau. Ive carefully reviewed your recent comments, as well as all internal Groupon correspondence related to your case. A response was also sent to you directly via email from **************************.
  Regarding your concern: your case was escalated to the merchant for further investigation. The merchant has confirmed that the service was provided as advertised. Here is the information they shared with us:
  "I personally consulted with Eshioma ******* ***** on April 1st, 2025, and performed the scheduled procedure on April 15th, 2025. I attempted to contact the customer for clarification at both the phone numbers we have on file************** and (631) 690-4873but did not receive a response. The associated email address is ********************* As the attending physician, I can confirm that I performed the procedure myself, as I do with all my patients."
  ***************** FAACS
  Jouvence Aesthetics
  Based on this confirmation, the merchant has declined the refund request, stating the service was completed as agreed.
  If there is additional context youd like us to consider or concerns about the quality of the service, please let us know, and well be happy to review further.
  Best regards,
  ********
  Manager| Groupon

  Customer Answer

  Date: 05/15/2025

  I was able to have this issue resolved but not because of the BBB.