Business Profile

Ecommerce

Groupon, Inc.

Headquarters

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Complaints

This profile includes complaints for Groupon, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,468 total complaints in the last 3 years.
947 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/09/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 4th I purchased a Groupon for a tour for 3 people on october 6. When I arrived at the tour I was told the system had purchased 3 vouchers for a total of 9 people and that I needed to request a refund from Groupon for 2 vouchers. I immediately sent a chat message with no response and emailed as well. As I was emailing back and forth with customer service the vouchers expired. Im being told I cant receive a refund because it expired but I requested the refunds before expiration and even have the tour company agreeing I deserve a refund but that I have to go through Groupon. There is no number to call Groupon and talk only email and every time its a different person that clearly hasnt read all the conversations explaining the situation fully. I dont see how I have to lose $182 because of a system glitch in their payment processing. At no point during purchase did I hit buy more than once or get an error message. From the tour company they can see each transaction was a second apart. I dont live in the same state as the company I purchased from so I cant keep going on tours.
Business Response
Date: 10/14/2022
Hello *********,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that our system processed your refund successfully on 10/09/2022.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:10/08/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************** is a legitimate transaction. Imagine if a store near a museum sold vouchers for that museum, but on the shelf under the vouchers or on some random wall in small print you put, vouchers not usable same day, no refund. It is a ridiculous gotcha tactic that is at best, deliberately misleading but at worst a bad faith deceptive scam. I immediately reached out to customer service and they immediately acknowledged that there was an issue but only offered me "Groupon bucks" and refused a cash refund. I do not accept Groupon bucks. They have since refunded me approximately $30 for one of the orders but not the larger order approximately $200. Groupon has provided no substantive response. In addition to my money that is gone, dealing with Groupon has been incredibly frustrating and time-wasting.
Business Response
Date: 10/12/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: Please be kindly informed that it is not our policy to issue a refund for a Final Sale deal after purchase. This is a condition that was set by the partner when they agreed to feature the deal on our site.

However, I am able to offer a one time exception in this case.

A refund of $203.75 will be issued to your credit card shortly. You will get an email confirmation of your refund within 24 hours. Although it can take up to 10 business days for this refund to be reflected on your statement, it should appear much sooner.

While we are happy to make this exception for you today, please know that we will not be able to honor a similar exception in the future.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:10/08/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Order #********** Date of purchase 03/14/21 Order#********** Date of purchase 02/29/20 These 2 orders contained tickets that have expired and were unused due to covid. I was told by **************** that the businesses would still honor the tickets. I have contacted both business and have been referred back to Groupon. All I need is a new order placed for the tickets so I can use them when I go down in November. There is nothing indicating that the orders have been refunded anywhere, it is very clear when an order has been refunded, as it specifies it in a couple places. Please place a new order for the exact quantity and tickets that are currently in the 2 orders for use when I go down to ******* next month. Both businesses have referred me back to you to get valid tickets. I have included screenshots where it would normally say that it had been refunded and all it says is expired.
Business Response
Date: 10/12/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that your orders were refunded to Groupon Bucks Order #********** Date of purchase 03/14/21 was refunded 02/02/2022 to Groupon Bucks and order#********** Date of purchase 02/29/20 was refunded 04/09/2020 to Groupon Bucks. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

You can check your Groupon Bucks balance and see your Groupon Bucks history by visiting www.groupon.com/mybucks. You can also navigate here by selecting Groupon Bucks while on the My Groupons page on the [website](http://www.groupon.com/mygroupons) or mobile app.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.

Thank you for your understanding.

Regards,

*****
Manager
Groupon Customer Support
Initial Complaint
Date:10/07/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 9/4/22, I purchased 3 jewelry items from Groupon. To date, 10/7/22, I have not received any of these items, which totaled $108.57. Upon checking the Groupon site, it is showing that 2 of these items were delivered and 1 is available. I have tried getting in touch with Groupon but Ive only received a standard email saying a representative will get in touch with me. No one does. I need to have Groupon refund my money or at least have a live person speak to me.
Business Response
Date: 10/12/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I see in your account that you've already contacted the merchant. We expect the merchant to respond to all emails from our customers within 72 hours. If they haven't responded after that time period, our Goods Resolution team will step in to ensure that your issue is resolved.

If you have any other questions about the deal or would like further assistance from the merchant, please reply to the confirmation email you received when you sent your first message. This way, your questions will reach the merchant and you'll receive the fastest response possible.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:10/07/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Groupon for a restaurant. I was told by the merchant they was no longer accepting Groupons so I contact customer service . I was told I would receive my money back . I wanted 10 buisness day no refund and I reached back out to Groupon they keep running me in circles a out my money . I do not wish to do buisness with a company that have these type of practices. They take your money and vice you a run around . I just want my hard earned money back .
Business Response
Date: 10/12/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

I can confirm that our system processed your refund successfully on 10/07/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.

Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:10/05/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date bought online was 2 Oct 2022-Admission to Pumpkins at Kentucky Kingdom for two people @ ***** each. Money has been taken out of my bank account, so that is checked off. Unable to print, as site states: Groupon is temporarily unavailable. Either because we're updating the site or because someone spilled coffee on it again. We'll be back just as soon as we finish the update or clean up the coffee". Contacted them on ********* unable to reach otherwise- One told me to clear my browser, did. Other: Please keep in mind that *** be up to 7 days to provide an update, we do appreciate your patience and understanding. We will contact you as soon as possible via email. The thing: only hope on weekends, therefore the time period for this is shortened. I have noticed since COVID, there are companies who are more and more posting goods online, quick to take your money, to fill up their coffers, yet slow to sending out the merchandise, slow to nonexistent *****************
Business Response
Date: 10/12/2022
Hello ******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: First of all, please accept my sincere apologies for all the troubles you had with Groupon.

Our Internal Team is still working to get everything figured out as quickly as possible. They will get back to you via email once there's an update and respond to case #********.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:10/04/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a voucher for a service. I waited a month for the appointment. The appointment was canceled the day before. I filed a claim through my bank for refund. The claim was denied because Groupon said I still had access to the voucher and had not reached out to them. The bank claim was denied and closed. I've provided the proof of the claim closure and statement saying the money was redebited from my account. Groupon still refuses refund and has not replied to my emails for a couple of days.
Business Response
Date: 10/12/2022
Hello *******,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that you've received an equivalent for the full amount you paid, $79.20, in Groupon Bucks on 10/09/2022.

Refunds issued as Groupon Bucks are available for use in your account immediately. They can be applied to eligible purchases on our site until they run out. You can see your balance in the top right corner of the page when signed in at http://www.groupon.com/mygroupons.

Thank you for your understanding.

Regards,

****************
Manager
Groupon Customer Support
Initial Complaint
Date:10/04/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Complaint: 18165495

I am rejecting this response because:
I tried numerous times to resolve directly thru Groupon. No one would help or look into my situation. At every level, the response was "not our problem" and "you should've read the fine print". No one took even a second to see how I was mislead by your link to make a purchase that is on the other side of the country.
I can cancel the bank dispute process if you are agreeing to refund my $370.

Sincerely,

*****************************
agent told me im not the first one to be confused like this, so they know about this misleading link issue. I tell him that I am ok with either the correct ******* tickets or a refund. He said I had to wait 24 hours for a manager to respond to me by email. The manager finally responded to me on 10/2 saying that it was on the fine print and there is nothing they can do. At that point I had already re-purchased tickets, but directly from *****************. I am now at a $370 loss due to groupons misleading link and sneaky fine print and they say theres nothing they can do. I even called ********* in ********** and they said they cant help because groupon sets their own policies and groupon just buys the tickets from them and sells them.
Business Response
Date: 10/11/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: If you dispute the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.

Our *************************** is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the process. If you ever need help, please let us do what we can first.

If you haven't officially filed the dispute yet, let me know and we can continue working this out. Either way, I'm happy to answer any questions you may have.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Business Response
Date: 10/13/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: please send confirmation from your bank, that the dispute is closed. After we receive the requested message we will be able to provide you with further assistance.

Regarding the viewed vouchers that you are referring to, we need to escalate the issue to the merchant for approval. Once the dispute will be closed we will be able to refund vouchers that are not viewed.

We are waiting for your message.

Thank you for your understanding.

Regards,

Jan P
Manager
Groupon Customer Support
Customer Answer
Date: 10/18/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have attached the letter from my bank showing that I have closed the bank dispute. Please let me know how quickly I will receive my refund?

Also, for the viewed voucher, what does your escalate to merchant mean? Is it just to confirm that I did not use it?

Sincerely,

*****************************
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************he gut to redeem it. He commented back on Groupon website that he never communicated with me, nor redeemed any of my vouchers.I sent it all back to Groupon. But Groupon keeps sending me 5+ emails a day. Each as a new email, not in an email trail with all the history of communications.Some say "apologies for the hassle", some say "need time to work", some say "I need to work with my credit card since I filed a dispute with my card, but ******** already closed investigation a long time ago because Groupon told Citicard that they already worked with me on the issue. All along, I still have not seen one email that refunds the $370 to me so I can hire someone that's trustworthy.Attached is the communication between me and the merchant. Please help get me back my $370 so I can hire someone to actually come out and do the work on my roof.I do not trust this All Clear Home guy to do anything on my property.Thanks for your help!
Business Response
Date: 10/11/2022
Hello *****,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I'm sorry for any inconvenience you may have experienced.

We were recently notified by your financial institution that a dispute had been issued against a purchase you made. We recommend reaching back out to your financial institution directly to discuss a resolution.

We're always here to help you redeem your Groupons, so if you have any problems with a purchase in the future, please let us know first so we can try to resolve the issue for you. You can reach us at www.groupon.com/customer_support.

Please let me know if I can help you with anything else.

Regards,

Jan P
Manager
Groupon Customer Support
Initial Complaint
Date:10/04/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I dont believe my other submission processed properly. I purchased a Groupon voucher for Massage Heights. I purchased a 90 min session w/ an add on. I arrived early as directed. I was told by the therapist that I was scheduled for 60 mins. I advised that I purchased a 90 min. We then walked to the front and I was told a note would be in the system because they could not fill the demand. They called again to get me rescheduled. I do not wish to do business. Groupon is denying my refund. As a consumer my money has been taken as I have not received the goods/service I paid for. I am requesting a refund.
Business Response
Date: 10/11/2022
Hello Cam,

Thank you for reaching out to us through the Better Business Bureau. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from Groupon.com.

Regarding your complaint: I can confirm that our system processed your refund successfully on 10/07/2022. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Please note:

* Refunds issued to a credit or debit card appear as a refund from Groupon, Inc. Please note that it can take your bank a few days to route the funds correctly and post them to your account. If it's been longer than 10 business days, you'll need to check with the claims department of your bank directly.

* If your refund was processed to an alternative form of payment, such as Apple *********** Pay, or PayPal, and it's been longer than 10 business days since the refund was issued, please contact your payment processor to check on its status.

I hope this clears everything up. Please let me know if you have any other questions.

Regards,

Jan P
Manager
Groupon Customer Support

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