Reviews
This profile includes reviews for Home Warranty of the Midwest, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 197 Customer Reviews
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Review fromRon E
Date: 02/03/2024
Scheduled service call then called Home Warranty. They coordinated with the technician and everything was taken care of in a timely manner.
Home Warranty of the Midwest, Inc
Date: 02/14/2024
Thanks for the review!Home Warranty of the Midwest, Inc
Date: 02/14/2024
Thank you. We are happy to have helped with your situation.Review fromJaime S
Date: 02/03/2024
I've had wonderful service after purchasing my home in July 2023. The furnace failed and was repaired immediately. Thank you Home Warranty.Home Warranty of the Midwest, Inc
Date: 02/14/2024
Appreciate you sending in a review!Home Warranty of the Midwest, Inc
Date: 02/14/2024
It was our pleasure to work with you the homeowner. We are happy to have been of assistance.Review fromAndrea C
Date: 02/03/2024
We have been with Home Warranty for three years. We have submitted several claims and have had great experiences each time. They are fast, friendly, and well worth the investment.Home Warranty of the Midwest, Inc
Date: 02/14/2024
Thanks, ******. An honor that you trust us with your home protection services.Home Warranty of the Midwest, Inc
Date: 02/14/2024
Thank you ****** for being a loyal customer. We appreciate your business and continue to work for you the customer.Home Warranty of the Midwest, Inc
Date: 02/14/2024
Thank you ****** for being a loyal customer. We appreciate your business and continue to work for you the customer.Review fromJanis N
Date: 01/25/2024
I've had wonderful service after purchasing my home in October 2023. The furnace has failed numerous times and this company stands behind their promise to repair. So thankful for their dedication in Gladwin, Michigan. Thanks Patrick!Home Warranty of the Midwest, Inc
Date: 01/26/2024
Home Warranty of the Midwest will always be here to assist our customers. Thank you for your business!Review fromJessica S
Date: 01/22/2024
I see I am not the only one who sees this company for what is it. WORTHLESS. Do not give them any money! They will find any way possible to get out of paying ... Even after giving approval for the tech to do the work. I have access to a large community of realtors and will make sure they all know not to refer this company!Home Warranty of the Midwest, Inc
Date: 01/23/2024
We are sorry to hear you are less than satisfied. We paid out the maximum amount allowed in the contract ($20/lb) for the 10 pounds of refrigerant added to your system, the labor for the refill and to replace the breaker associated with your system. The balance of the refrigerant cost outside of the maximum allowable contract limit would be your responsibility. We have already remitted reimbursement to you and in no way are trying to get out of paying the claim. Please review the terms and conditions associated with your plan and reach out to us if you have additional questions.Review fromDaniel S
Date: 12/14/2023
Worked with ***************** directly and he was excellent to work with. Professional, friendly, and thorough in detail for what I needed. He takes best care for his clients and I couldn't be more happy. Defiantly referring him and his company to everyone I know.Home Warranty of the Midwest, Inc
Date: 12/18/2023
Thanks, ******! **** is a wonderful rep and we appreciate you giving him a shout out.Review fromL. L
Date: 11/25/2023
Had many problems with other home warranty companies in the past who never wanted to cover things and local technicians refused to do work once they found out a home warranty company was involved. I decided to switch to Home Warranty *** because they had helped many local real estate agents and their clients. Fortunately I have only had one claim but the rep was top notch and fought to get more money toward replacement of my refrigerator when it went out. When the warranty company only wanted to offer me a couple hundred dollars for a part that was pretty much obsolete on my ****s Frigidaire, the representative ended up getting me enough to cover almost the entire cost of my new refrigerator. My suggestion to those who have complained and left bad reviews: make sure you have the full warranty coverage details and read up on all of it. First, make sure your real estate agent or rep provides this to you not just the overview or highlights. the multiple page coverage contract of what is and is not covered. Secondly, find out who your local rep is. He or she should be your primary contact after you have a claim or if you have any questions about coverage. They can also help you find technicians if HW cant. There is no perfect home warranty company many technicians are soured on home warranty work because of other companies that have given home warranties a bad name. I will be sticking with Home Warranty *** because of the extra effort they have made to make things right. They cover things that home insurance wont.Home Warranty of the Midwest, Inc
Date: 11/27/2023
Thanks for your review! ***** is a great rep and a key contact. Appreciate you sharing your positive experience.Review fromGabriel G
Date: 11/16/2023
I thought I was the only person having problems with this company. But after reading their reviews, I see they are.*** looking for ways to deny Legitimate claims through miscommunication and misunderstanding.. They decided to cancel our policy accuse me of fraud When I'm simply trying to communicate the problem with several of my appliances. The supervisor is extremely rude. And has the worst customer service of ever experienced. But you need to be held accountable..Home Warranty of the Midwest, Inc
Date: 11/21/2023
Thank you for your comments. Home Warranty **** has reviewed all information in your file and stand by our decision. We have issued a full refund to you. Accusations about our employees are taken seriously and this matter will be handled internally. Thank you for making us aware of the problem.Review fromTristen S
Date: 10/16/2023
This company is the absolute worst Id put zero stars if I could they have been ZERO help and have decided to reject my claim because of miscommunication and misunderstanding the guy who who rejected my claim was very rude do not use this company say far away from it it is a borderline scam!! I will not be renewing my service with this company and I will be advising others as wellHome Warranty of the Midwest, Inc
Date: 10/20/2023
Home Warranty **** appreciates all comments by our customers. This issue will be reviewed and appropriately addressed with the representative you spoke with.
The terms and conditions of the agreement do require that all covered systems and appliances must be in normal operating condition at the time coverage takes effect. We do apologize we could not be of assistance with your heating issue as this did not work properly for you since the agreement inception. If you have further questions, please contact one of our customer service representatives.
Review fromJeff P
Date: 09/08/2023
This company is the worst they will find anyway possible to get out of paying for anything.I have had to buy a new dishwasher, garage door opener and now ac and furnace they say its a mismatched system so they dont cover it.the only mismatch is the brand.when systems are put in they match it up to what is there so they dont have to change everything.all brands can be fitted to replace and accept other brands they do not have to be the same.we are now in the process of canceling our contract after 7 years of paying themHome Warranty of the Midwest, Inc
Date: 09/11/2023
We are working with the homeowner to rectify the situation.
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